non-escalated changes. - Refine change and problem management processes to meet evolving business needs and industry standards. - Conduct IT problem investigations using root cause analysis and trendanalysis to prevent future interruptions. - Enforce cross-process compliance and coordination to enhance service delivery and promote a proactive culture more »
Risk Incidents are documented, and root cause is established. Oversight of remedial actions to ensure risks are mitigated. Full audit trail is established, and trendanalysis is undertaken. Key Skills required Experience of 'incident management'. Knowledge of UK banking (Customer Service, Credit, Financial Crime, Operations) and risk more »
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
Volkswagen Financial Services (UK) LTD
as part of our Customer Operations team, you'll join a team of enthusiastic specialists that support the delivery of management information, root cause analysis and trendanalysis across the business. This is a key area for us as the work the team does helps drive and … develop the delivery of good customer outcomes. We'll support you to get fully involved and you'll learn to provide reporting and analysis that is reliable, easy to interpret and articulates a clear story. If you are studying a Business or Numerate related degree, enjoying reporting and want … data (don't worry, we'll give you training on these systems when you join) You will be involved with continuous root cause and trendanalysis based on customer outcomes, providing the insight into any risks identified as well as any areas of improvement which can ultimately enhance more »
