Exeter, Devon, United Kingdom Hybrid / WFH Options
DK Recruitment
DK Recruitment are seeking a 2ndLine Engineer Engineer on behalf of our client based in Exeter. This is an exciting opportunity to work for a growing Managed Service Provider. As part of a dynamic and highly skilled team you will be working on the forefront of … technology enabling businesses to consistency benefit from their IT. Duties Provide 2ndLineSupport either directly from the customer or escalated from the 1st line team Provide assistance by phone, email and/or using a ticket management system Update the internal knowledgebase … with issue resolution details Tech stack Microsoft Remote Desktop Services Network Support Office 365 & Azure PowerShell Windows Server Location: Exeter/2 days per week WFH. Benefits: Paying up to £32,000 DOE. 24 days annual leave + bank holidays increasing with length of service Fully funded training more »
Gloucestershire, South West, United Kingdom Hybrid / WFH Options
In Technology Group Limited
Role: 2ndLine IT Support Engineer Location: Gloucester Salary: £40,000 Are you ready to take your technical expertise to the next level? Our client, a leading managed service provider, is seeking an astute personable and proactive 2ndLine IT Support … but also the flexibility of hybrid working-a balance between office collaboration and remote efficiency. Key Responsibilities: Diagnose and resolve complex secondline issues effectively (Microsoft, systems, infrastructure & security) Provide exceptional support across various platforms. Collaborate with team members on escalation matters when necessary. Essential Criteria … innovative environment where each day presents new challenges that fuel personal development while contributing significantly toward enhancing customer satisfaction levels through stellar tech support services rendered consistently over time! If you have what it takes then don't hesitate; apply today with an up-to-date CV! In more »
Sheffield, South Yorkshire, United Kingdom Hybrid / WFH Options
Andy File Associates Ltd
2ndLineSupport Engineer - Sheffield Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position. Job Title : 2ndLineSupport Engineer Location : Sheffield (Hybrid working available) Salary : Up to … Our Client is a fast-growing IT services provider specialising in cloud solutions and modern IT infrastructure. Job Description : We are looking for a 2ndLineSupport Engineer to join our clients team. The ideal candidate will have solid experience in IT support … who can efficiently handle technical issues, assist with service delivery, and contribute to the continuous improvement of support processes. Key Responsibilities : Provide 2ndline technical support for a wide range of client issues, including troubleshooting, resolving incidents, and managing service requests. Supportmore »
Southampton, Hampshire, South East, United Kingdom Hybrid / WFH Options
Nextech Group Limited
Job Title: Senior 2ndLine engineer Location: Primarily in the Office (Southampton) with Hybrid WFH; occasional customer site visits. Salary: £35,000 Setup: Hybrid - occasional customer visits Benefits: * 25 days holiday + bank * Training and certifications paid for * Time allocated for training midweek * Hybrid working Role Purpose … Provide technical and service support to customers, managing and maintaining services per SLAs. Handle reactive and proactive support, responding to incidents and requests, aiming to resolve them within customer SLAs. Role Authorities * Engage commercially with customers and team members. * Adhere to ISO9001 and ISO27001 guidelines. * Identify … and address breaches, improving departmental processes. * Collaborate with internal and external stakeholders, suppliers, and legal bodies. Accountabilities & Responsibilities * Provide Level 2 support through ticket escalations and calls. * Own and manage faults methodically. * Log, categorise, and prioritise tickets correctly. * Escalate incidents or requests as needed. * Deliver excellent customer service more »
Bristol, Almondsbury, Gloucestershire, United Kingdom Hybrid / WFH Options
Corriculo
Support Engineer, 2ndline, COR6959 If you are a keen, enthusiastic and personable Support Engineer looking for a varied role within a dynamic SME environment, then this is a great opportunity to join a growing, award winning company. The Role In a varied … the Support Engineer will provide a true support service to approximately 750 users across multiple sites in the UK, covering 2ndline desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft … UK businesses, varying in size and industry. Benefits: Holiday Pension Training and development What do I need? Solid experience of providing 1st & 2ndline IT support Experience with a variety of Microsoft operating systems, ideally including Windows 10 Experience with Active Directory – new user creation more »
Southampton, Hampshire, South East, United Kingdom Hybrid / WFH Options
Sterling Bridge Limited
Role : 2ndLineSupport Engineer Location : Southampton Salary : £30,000 - £35,000 We are working with a leading MSP in Southampton looking for an experienced 2ndLine Engineer to join the Team. In this role you will be working closely with Azure more »
Crawley, West Sussex, South East, United Kingdom Hybrid / WFH Options
In Technology Group Limited
2ndLine IT Support Engineer - Crawley - £35,000 (DOE) - Hybrid Working! Role : 2ndLine IT Support Engineer Areas : Crawley Salary : £28,000 - £35,000 (DOE) - Hybrid Working! I am working on an exciting new opportunity with my client. We are … the rapidly growing and dynamic team based in Crawley This is a brilliant chance to progress your career to the next step, 3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be more »
Bicester, Oxfordshire, South East, United Kingdom Hybrid / WFH Options
In Technology Group Limited
Job Title: 2ndLineSupport Engineer Location: Bicester (hybrid) Type: Full-time, Permanent Industry: Managed Service Provider (MSP) Salary: £25,000- 28,000 per annum About the Role: We are currently recruiting for an experienced 2ndLineSupport Engineer to … of clients across multiple sectors, handling more complex technical issues, and playing a key role in supporting day-to-day IT operations. As a 2ndLineSupport Engineer, you will be responsible for resolving escalated service desk tickets and troubleshooting a variety of hardware and … the ability to work effectively in an onsite environment, where direct interaction with clients will be key. Key Responsibilities: Escalated Support: Provide 2ndline technical support, resolving escalated tickets from the 1st linesupport team. Troubleshooting: Diagnose and resolve more »