1 to 25 of 117 2nd Line Support Jobs in the UK

2nd Line Technical Support Engineer An exciting 2nd Line Technical Support Engineer role has arisen with our client, a market leading organisation based on the South Coast/Hampshire. The role will require you to be in the Hampshire office … days a week, with additional business travel to customers in the local area. As the 2nd Line Support Engineer, you will join a driven team where you will be responsible for responsible for the design, implementation and support of client technical infrastructure covering … successful completion. Location: Fareham, Hampshire Duration: Permanent/Full time Salary: Up to £30,000 + additional benefits Do you have: Strong 1st/2nd line Support experience Good knowledge and experience in Microsoft and VMware operating systems Experience in System Administration Support more »

2nd Line Support (step up opportunity) Devon and Cornwall (Car provided) Salary to £27,000 + Pension Must be eligible for SC Clearance This is a good opportunity for anyone with IT Support experience looking for a step up in technical level, while … working for one of the worlds most recognisable defence consultancy firms. You should have experience across the basics of Windows infrastructure support, a good manner both over the phone and in person, as well as a full UK driving licence. You must also be eligible for security clearance more »

Job Title: SC Cleared 2nd Line Support Salary/Rate: Up to £190 per day OUTSIDE IR35 Start Date: Immediately Location: Whitehall, London - fully onsite (5 days per week) Duration: 6 months - but likely to extend Company: Prestigious government client MUST HAVE ACTIVE SC CLEARANCE … Required Skills/Experience: * Experience supporting Windows products * Experience supporting MACs * Service Now exposure * Technical Support, Troubleshooting, and Printer Support skills * Strong customer service and communication skills * Ability to effectively collaborate and work in a team * Relevant certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals more »

2nd Line Support Analyst - London/Hybrid - 6 Month Fixed Term Contract - Up to £48k A fantastic opportunity has arisen for a 2nd Line Support Analyst to join our London based global law firm on a permanent basis. Troubleshoot and … action taken and any resolution respond to emails and tickets/requests in a timely manner Deal with requests escalated by the 1st line team Escalate incidents when appropriate, working closely with the Technical Escalation team members Responsible for new joiner/leaver account process. Set up and … knowledge and understanding of Microsoft Suite and Windows 10 AD, Azure, Office 365, Networking Technologies iManage, Aderant, BigHand Mobile Devices (iPad, iPhones, Android), Intune 2nd Line Support Analyst - London/Hybrid - 6 Month Fixed Term Contract - Up to £48k more »

the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation. Our client is seeking a Service Desk 2nd Line Support Analyst who will report into the Service Delivery Manager. The IT Operations team is friendly and includes Service … rest of the IT Operations teams, Solutions, Project Management, and firm-wide users from the UK, Europe, and Asia. Key Responsibilities: Provide 1st and 2nd Line remote and desktop support. Onsite IT support within the Leeds office. Onsite leadership with Incident Management. Monitor the call … Complete all activities in line with best practice ITIL standards. Requirements: Experience of working on an IT Service Desk. Experience of providing 2nd Line support in a Windows 10/o365 environment. An enthusiasm for providing excellent service. Excellent customer service skills, with more »

efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Position Overview As a IT Support Specialist - 2nd Line, you will play a crucial role in providing remote and on-site technical support to end-users across our … experience and excellent understanding of Active Directory, Azure and Office 365. Duties Work under limited supervision both independently and within a team environment. Providing 2nd line support towards hardware and software issues (onsite and remote). Work closely with other Global Support teams … to resolve issues, manage IT Requests and provide assistance on 2nd line capacity. Following ITIL methodology, prioritise, log and track multiple issues through to resolution, within agreed time limits Efficiently utilize ServiceNow, Manage Engine and other available tools to log, categorize, prioritize, and assign incidents and service more »

1st/2nd Line IT Support Technician – Witney – up to £32,000 DOE Our client is excited to offer a rewarding opportunity for a 1st/2nd Line Support Technician to join their growing IT team. The role is based … the first point of contact for all IT Incidents. Logging all incidents in the Internal Helpdesk System. Escalating incidents to the Senior IT Support Technician as required. Deploy and re-image workstations for new and existing users. Troubleshoot workstation hardware and software problems. Perform hardware repairs when needed. more »

2nd Line Support Engineer Are you proactive, achievement-focused and looking to develop your career in IT? Do you have a genuine interest in technology and a passion to help others? Sharp IT Services has an excellent new career opportunity based in Stockport Key Responsibilities … As a 2nd Line Support Engineer, you will be working with our team to deliver 2nd Line Support to many of our clients, providing excellent customer service by helping all employees resolve their issues and queries in a professional manner. … days of holiday, rising to 26 days + bank holidays Private healthcare and life insurance Dental and critical illness cover O2 discounts Study support Discounted gym membership Do you have what we’re looking for? Please apply with your latest CV and we’ll be in touch. more »

New permanent opportunity for a 1st/2nd Line Support Engineer to join a leading Healthtech Consultancy in South Yorkshire with immediate effect. Please note: The role will be hybrid and candidates must live within commutable distance to Sheffield/Rotherham 1st/2nd … keep relevant information up to date Resolve problems remotely in a secure and efficient manner Manage new/existing IT hardware & software 1st/2nd Line Support Engineer Responsibilities Excellent communication skills Between 1-3 years' experience in IT Support (hardware and software … M365 Windows 7-11 LAN/WAN 1st/2nd Line Support Engineer Application Process This is a permanent requirement with a start date ASAP; CV's are currently being considered and interviews are taking place from 10th June. The interview process will be more »

Second Line Engineer | Bristol | £30,000 – £35,000 Peaple Talent has partnered with a growing technology company to recruit for a 2nd Line Engineer. This is an exciting role to join a growing, culture-led company where you will be responsible for providing technical end … user support, troubleshooting, and customer service to clients. The successful candidate will be an eager and enthusiastic professional with 2nd line experience supporting technologies like Active Directory, Azure, M365, Windows OS & Server. This is a hybrid role where you will be expected to be onsite … in their Bristol offices 3 days a week. The Role: Provide technical 1st and 2nd line support to end users within a variety of companies, engaging with them via chat, email, phone and portals Prioritise and progress tickets using service management tool, ensuring that they more »

a leading company working in the finance sector are going through a continued period of growth and are looking to recruit a 1st/2nd Line Engineer who will be responsible for providing technical support to onsite users. Job Title: 1st/2nd Line … Our client a leading company working in the finance sector are going through a continued period of growth and are looking to recruit a 2nd Line Engineer who will be responsible for providing technical support to onsite users. Key Responsibilities: Managing Active Directory Providing desktop … support Managing Office 365 Troubleshooting network and email issues Troubleshooting Microsoft applications Managing new user and leaver administration Managing antivirus (ESET & Sophos) Advanced management of networking devices (Firewall/Switches) Managing storage troubleshooting (SANs & NAS) Managing SQL Server Excellent hardware and software troubleshooting and problem-solving skills Managing more »

Job Title: 2nd Line IT Application Support Consultant Location: Bury St Edmunds Salary: £35,000 - £40,000 per annum Cooper Lomaz are in partnership with a leading business in their sector to source an experience IT Application Support Consultant. This role is a … at an exciting time, as they continue to go from strength to strength and grow their team. Role Overview: As a IT Application Support Consultant you will play a crucial role in ensuring the continuous availability of the software our client develops in house. This is a customer … 1st line consultants, demonstrating a willingness to learn and mentor. Role Responsibilities: Triage, troubleshoot and resolve inbound calls and tickets at a 2nd line level. Mentor 1st Line Support colleagues on more challenging tickets. Provide outstanding customer support, investigating more »

Job Title : Technical Support Engineer (2nd Line support) Location : Shipley Salary : £30,000 - £35,000 per annum Job type : Full time - Permanent Company Overview: Watermark Technologies Ltd is a well-established B2B software business, based in Shipley, that has been operating for over … excellent customer service to our clients who operate in a number of different sectors - finance, insurance, healthcare and accountancy and more. Job overview: Provide 2nd line technical customer support for Watermark's in house developed products (SaaS) Perform Watermark product installations Perform data conversions and … Key Requirements: Previous experience in a Customer Support or Technical Support Analyst role providing application support in a 2nd line capacity Experience with software ticketing systems and CRM software Ability to multitask and priorities tasks Excellent communication skills, both verbal and more »

thrive in a dynamic, fast-paced environment where problem-solving is the name of the game? Look no further! We're seeking a talented 2nd Line IT Support Engineer to join our vibrant team in Huddersfield. As a 2nd Line IT Support … Engineer, you'll be tasked with resolving escalated queries and aiding 1st Line Support Engineers within the timeframes specified by 2nd Line SLAs established by the IT Manager. You'll maintain regular communication with peers to identify areas for process and service enhancements … and project developments will also be part of your role. Hours of Work: Monday Thursday 8:45-17:00, Friday 8:45-16:00. 2nd Line IT Support Engineer Requirements: Microsoft 365 Office (Word, Excel, and Teams), Admin Centre (e.g. Security and Compliance) Microsoft Windows more »

2nd Line Support Engineer Location: Huntingdon, Cambridgeshire UK Clearance: Ability to obtain a high level of security clearance (DV) Are you an Engineer interested in new technology and trends with a strong track record in IT Support? Would you like to be part … of a growing Operational Support team? UNLEASH YOUR POTENTIAL Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundation of our Leidos culture is … leader working to solve the worlds toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The companys 33,000 employees support vital missions for government and commercial customers. Your Role and Responsibilities; The preferred candidate will demonstrate effective application of IT Support and more »

Job Title :2nd Line Support Engineer Infrastructure Specialist Location: Multiple Campus locations, Portsmouth Salary: £28,315.00 - £30,034.00 (Full-Time Equivalent) Job Type: 37 Hours per week, 52 Weeks per year, Permanent About the College: As a newly merged College, we aspire to be the … Free car parking across all campus sites (apart from Arundel) About the role: The Infrastructure Specialist will work as part of a team of 2nd line engineers to deliver high quality customer support. 2nd line engineers will also be expected to troubleshoot and resolve … issues, to provide expertise to help with the planning and development of IT systems, support 1st line engineers and escalate and manage issues with 3rd line engineers and 3rd parties. Team working and communications within an overall approach that puts staff and students first more »

2nd Line Support Engineer/Customer Service 2nd Line … Support Engineer/Customer Service person is required for this IT company based near Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLAs Providing incident management & stakeholder facing communication for … customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote support and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLAs Qualifications/Skills required You do not need to have more »

My client is a leading international Engineering business looking to expand their Infrastructure Support team, providing 2nd line IT Support to Windows Desktop and associated applications. You will be 2nd line support on Servers and Application Services as … well as providing escalation point for 1st Line Support team. In addition the below skill sets ... Perform Server and Infrastructure upgrades. (Servers, Networking Devices etc) Management of Domain Services such as AD, GPO, DHCP, DNS Management of Office 365 and MS Teams Management of Windows more »

2nd line Support Engineer Microsoft Stack/Azure/Windows server Up to £33k Bristol/Portishead - Hybrid We are representing a managed service provider specialising in Microsoft technologies. They are looking for a 2nd line Support Engineer to support their customers. As 2nd line support, you will be handling escalations from the 1st Line Team and actively monitoring infrastructure through a variety of products. This team operate on a hybrid basis working both at home and in the office. You … to a range of technologies and have the opportunity to further develop your skillset with fellow enthusiastic IT professionals. What we are looking for: 2nd line support experience Microsoft Stack - Azure, SharePoint, etc Active Directory Windows Server A positive mindset and a willingness to learn. more »

2nd Line IT Support £30 - £38k per annum Shift Pattern Hours - across days and nights The Role As the Engineer, you will be responsible forhandlingcomputer hardware. Key Responsibilities: · Support & configuration of barcode scanners (ex. Datalogic, Motorola, Honeywell handheld, Intermec etc.) · Support & configuration of barcode printers for Shop Floor and Office (ex. Zebra, Printronix, Intermec etc. · Support & configuration of any printer (non-barcode) on shop floor and in office like HP · Support & configuration of smart devices such as MX2/Motion and Dell Tablets for workstations. … Support & Configuration of PC's (Critical Shop Floor and Office) · Co-ordination with towers team (AM (MES, SAP), NW, DCH, EUS) for End user related activities. · Support and Configuration of line side devices, HMIs/MRTs, Dell Tablets/Touch Pads etc Your Profile more »

Are you a driven, ambitious and professional IT Support Engineer that is looking for growth, rewards to match and to join a company that makes a big difference to the lives of learners? Joskos Solutions is the ICT partner that schools can trust, delivering outstanding service and support whilst keeping education at the heart of what we do. Our vision is to become the UKs most trusted provider of ICT support and Infrastructure Services to schools and other educational organisations - a provider of outstanding service at every level, delivering award-winning service that are used … everything ICT-related, always combining service and relationship longevity into the solutions and service that we take pride in delivering. Key Job Responsibilities Providing 2nd Line Technical Support to education sector customers Ensuring continuity, efficiency and enhancing ICT networks Management and maintenance of client network more »

2ND LINE IT SUPPORT MULTIPLE 3 MONTH CONTRACTS HYBRID WORKING YORK HQ DAY RATE - £170.00 - £200.00 UMB (INSIDE IR35) Your new role Multiple opportunities for 2nd Line IT Support Candidates to be hired on an initial 3 Month Contract for … a busy Service Desk (minimum 2 years) Working in large scale, multi-site environments Experience working to and reporting against SLAs Windows 10 support in a domain environment Hardware & peripherals troubleshooting & support Software troubleshooting & support Active Directory administration Understanding of TCP/IP networks … Microsoft Office 2016 Suite VPN troubleshooting & support What you'll get in return The initial Contract will be for a 3 Month Period - there are multiple vacancies. The Day Rate is between £170.00 to £200.00 - UMB Co (Inside IR35). Full shift pattern details available on request. more »

in your career now, scroll down to read the full role description and make your application. You will have worked as a Product Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role and have a good understanding of IP related telephony, remote IP … Microsoft packages and reporting tools and are willing to learn new skills and processes. You are a great communicator and are able to support non-technical users to follow standard troubleshooting methodology with patience and empathy and be a point of escalation to our 1st Line Support Technicians. THE ROLE ‍ You will be part of the Digital Support team which is constantly evolving. As a 2nd Line Support Technician you will be a point of contact for Digital Support queries arriving via phone/ more »

2nd Line Infrastructure Engineer - M365 AND Microsoft Technologies My client are an energy company on a path to reduce the carbon footprint of large scale energy users. ROLE As a key member of the technical team, you will provide operational support to end users at … all levels and our software development team. Your role will serve as an escalation point for all IT support and DevOps queries. You will support over 170 end users across various geographical locations. Your responsibilities will include maintaining and monitoring IT systems such as remote working … email, phone, or face-to-face. Monitor and update the ticketing system to highlight overdue or unresolved tickets. Identify issues and guide first-line support or end users through the necessary steps for resolution. Collaborate with the IT manager and wider technology team to address recurring more »

Second Line IT Support Engineer Second Line IT Support Engineer - Up to £29,000 + Benefits. Hybrid - Cheltenham Monday - Friday A chance to join an established technical support provider with a growing client base. About the Client: Our client is … an established provider of managed IT Support with a large, growing, and diverse client base across the Southwest. They offer excellent progression opportunity and a chance to learn by working alongside established, accomplished industry professionals. They also offer a hybrid working model, allowing Engineers to enjoy the perks … as well as maintaining the camaraderie that comes with office-based work. Benefits: Healthcare Company Pension Hybrid Working On site parking The Second Line IT Support Engineer Role: Working as part of a small team of L2 Engineers, you will be a key point of escalation more »