Application Support Manager
London, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Verisk Analytics
the best experience, both through direct assistance and pointing them in the direction of the growing self-service capabilities of the Platform.The Business Support Manager has responsibility for managing the day to day running of a group of Platform Support Analysts, ensuring they deliver … an exceptional support service to all our clients.The role will normally be based in our office in Bishopsgate, London, although at present the team is also working from home. Part-time working remotely can be accommodated. The Support Desk operates on a rota system between 8am … consider both full-time and part-time applicants.Main DutiesManaging day to day running of helpdeskProviding an escalation-point for clientsContinuous improvement of the support processEnsuring Platform service and incident SLAs are metAssisting the Platform Support Manager with recruitment/Resource planningProvide Structured objectives/ more »
Salary: £ 70 K
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