tools. Ability to create technical documentation and present to technical and non-technical audiences. Hands-on or solid understanding of LLMs, their capabilities, and fine-tuning. Knowledge of GenAI chatbots, summarization, and business applications. Familiarity with agentic architectures and automation systems. Preferred qualifications, capabilities, and skills Knowledge of cloud data science and machine learning services. Experience with distributed data analysis More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Soldo
tools and automation across Customer Interaction in multiple markets Experience in driving change (process/tech/organization) in a customer servicing environment Very good knowledge of Salesforce, Zendesk, ChatBot solutions, customer communication solutions, and Microsoft office products. Previous experience with AI deployed in Customer services environment welcome. Co-Designed and implementation lead for CI cross functional processes such as More ❯
tools and automation across Customer Interaction in multiple markets Experience in driving change (process/tech/organization) in a customer servicing environment Very good knowledge of Salesforce, Zendesk, ChatBot solutions, customer communication solutions, and Microsoft office products. Previous experience with AI deployed in Customer services environment welcome. Co-Designed and implementation lead for CI cross functional processes such as More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Soldo
tools and automation across Customer Interaction in multiple markets Experience in driving change (process/tech/organization) in a customer servicing environment Very good knowledge of Salesforce, Zendesk, ChatBot solutions, customer communication solutions, and Microsoft office products. Previous experience with AI deployed in Customer services environment welcome. Co-Designed and implementation lead for CI cross functional processes such as More ❯
london, south east england, united kingdom Hybrid / WFH Options
Soldo
tools and automation across Customer Interaction in multiple markets Experience in driving change (process/tech/organization) in a customer servicing environment Very good knowledge of Salesforce, Zendesk, ChatBot solutions, customer communication solutions, and Microsoft office products. Previous experience with AI deployed in Customer services environment welcome. Co-Designed and implementation lead for CI cross functional processes such as More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Soldo
tools and automation across Customer Interaction in multiple markets Experience in driving change (process/tech/organization) in a customer servicing environment Very good knowledge of Salesforce, Zendesk, ChatBot solutions, customer communication solutions, and Microsoft office products. Previous experience with AI deployed in Customer services environment welcome. Co-Designed and implementation lead for CI cross functional processes such as More ❯
technical support and troubleshooting. Conduct UX reviews to improve accessibility and effectiveness. Write and produce high-quality digital content, including copy and video. Support deployment of AI solutions like chatbots and predictive analytics. Update websites and apps with engaging, accurate content. Implement SEO best practices to boost visibility and engagement. You Will Have Experience writing and editing copy for digital More ❯
our culture of collaboration and positive impact. Machine Learning Engineers at Cleo work on building novel solutions to real-world problems. This really does vary but could be: creating chatbots to coach our users around their financial health, creating classifiers to better understand transaction data or even optimising transactions within our payments platform. Ultimately, we're looking for a Machine More ❯
London, England, United Kingdom Hybrid / WFH Options
Hydrogen Group
Job Title: Product Owner - Conversational Banking AI (Chat & Voice) Location: London - Hybrid Rate: £500 - 559 per day Via Umbrella About the Role: A global bank is on a mission to build the world's best banking app and at the More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Hydrogen Group
Job Title: Product Owner - Conversational Banking AI (Chat & Voice) Location: London - Hybrid Rate: £500 - 559 per day Via Umbrella About the Role: A global bank is on a mission to build the world's best banking app and at the More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Hydrogen Group
Job Title: Product Owner - Conversational Banking AI (Chat & Voice) Location: London - Hybrid Rate: £500 - 559 per day Via Umbrella About the Role: A global bank is on a mission to build the world's best banking app and at the More ❯
fast-growing SaaS start-up who are building a cutting-edge AI & ML product that plugs directly into clients' websites. Their solution automates content development, streamlines feeds, and powers chatbot functionality - all without requiring clients to make major changes to their platforms. With one paying customer already and a full launch planned for the end of the year, this is More ❯
value, and profitability. Excellent communicator — equally comfortable with developers, stakeholders, and clients. Pragmatic and adaptable, thrives in fast-paced and ambiguous environments. Nice-to-haves: exposure to conversational AI, chatbots, or service platforms, plus any industry knowledge in customer experience or analytics. More ❯
value, and profitability. Excellent communicator — equally comfortable with developers, stakeholders, and clients. Pragmatic and adaptable, thrives in fast-paced and ambiguous environments. Nice-to-haves: exposure to conversational AI, chatbots, or service platforms, plus any industry knowledge in customer experience or analytics. More ❯
in AI pipelines. What You'll Bring Deep solution architecture experience across cloud, data, and business platforms. Proven experience designing or integrating AI/GenAI solutions such as copilots, chatbots, RAG systems, or automation tools. Understanding of GenAI and agentic design patterns, including orchestration frameworks and RAG. Experience with event-driven systems, messaging platforms, and APIs. Familiarity with AI governance More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Interquest
student journey, engagement tools). Experience with other students system implementation or migration (i.e. SITS: eVision) Knowledge of Canvas LMS integration or similar academic platforms. Exposure to AI tools, chatbots, or analytics for student engagement and support. Background in UX/UI-led projects, including accessibility and mobile responsiveness. Experience with UK Higher Education regulations, including GDPR and HESA reporting. More ❯
culture equips lawyers with AI-powered tools for drafting, email responses, proofreading and case management. Freeing up capacity for high-value, complex work. Bespoke in-house systems and a chatbot double lawyer capacity, making this one of the most advanced law firms in the country. The Employment team is solely focused on representing employees, with a clear social justice ethos More ❯
/user needs for agile delivery. The role holder should collaborate with Customer and Product value streams to input into the design and build of journeys (including through transactional chatbots) The role holder will help drive elements of the Conversational banking Product strategy, through combining sound understanding of business strategy, external trends and market needs. They will identify and define More ❯
/user needs for agile delivery. The role holder should collaborate with Customer and Product value streams to input into the design and build of journeys (including through transactional chatbots) The role holder will help drive elements of the Conversational banking Product strategy, through combining sound understanding of business strategy, external trends and market needs. They will identify and define More ❯
/user needs for agile delivery. The role holder should collaborate with Customer and Product value streams to input into the design and build of journeys (including through transactional chatbots) The role holder will help drive elements of the Conversational banking Product strategy, through combining sound understanding of business strategy, external trends and market needs. They will identify and define More ❯
/user needs for agile delivery. The role holder should collaborate with Customer and Product value streams to input into the design and build of journeys (including through transactional chatbots) The role holder will help drive elements of the Conversational banking Product strategy, through combining sound understanding of business strategy, external trends and market needs. They will identify and define More ❯
london (city of london), south east england, united kingdom
HSBC
/user needs for agile delivery. The role holder should collaborate with Customer and Product value streams to input into the design and build of journeys (including through transactional chatbots) The role holder will help drive elements of the Conversational banking Product strategy, through combining sound understanding of business strategy, external trends and market needs. They will identify and define More ❯
. Excellent communication, stakeholder management, and problem-solving abilities. ITIL Intermediate/Practitioner certification or equivalent. Experience with ISO 27001 or other compliance frameworks. Background in integrating AI/chatbot or automation tools into helpdesk environments. Benefits after probationary period: Subsidised health and dental care Employee Assistance Programme (EAP) Life assurance (3x salary) Pension contribution - 5% company contribution Generous holiday More ❯
Salford, Manchester, United Kingdom Hybrid / WFH Options
First Central Services
business impact of customer & operations initiatives, ensuring that all areas of the business are ready to accept the change You'll maintain and develop Customer owned platforms including Omnichannel Chatbot and SmartIVR, including proactive management of the team responsible for these activities You'll coach, mentor and facilitate the learning and development of fellow colleagues in the customer centricity mindset More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
business impact of customer & operations initiatives, ensuring that all areas of the business are ready to accept the change You'll maintain and develop Customer owned platforms including Omnichannel Chatbot and SmartIVR, including proactive management of the team responsible for these activities You'll coach, mentor and facilitate the learning and development of fellow colleagues in the customer centricity mindset More ❯