76 to 100 of 292 Customer Experience Jobs in the UK with Remote Work Options

for us to deliver the exceptional levels of service that our clients deserve. Our skilled team are experts in their field with market-leading experience and accreditation levels. This role has an expectation to go on-site to clients office within the Aberdeen area at least one day per … for our customers. The Network Operations Manager is responsible for the following: This is a client facing role and will require technical knowledge and experience of deploying and supporting Cisco Network and Security products, Cisco Nexus data centre infrastructure alongside other vendor firewalls (Checkpoint/Fortinet/Palo). … Ability to discuss technical questions with customer and Sword Ping internal teams. Work closely with internal and external teams to supervise all aspects of service, across managed service and project delivery. Coordinate the communication and actions required for service enhancements, planned changes and service upgrades. Take ownership of high more »

for us to deliver the exceptional levels of service that our clients deserve. Our skilled team are experts in their field with market-leading experience and accreditation levels. This role has an expectation to go on-site to clients office within the Aberdeen area at least one day per … for our customers. The Network Operations Manager is responsible for the following: This is a client facing role and will require technical knowledge and experience of deploying and supporting Cisco Network and Security products, Cisco Nexus data centre infrastructure alongside other vendor firewalls (Checkpoint/Fortinet/Palo). … Ability to discuss technical questions with customer and Sword Ping internal teams. Work closely with internal and external teams to supervise all aspects of service, across managed service and project delivery. Coordinate the communication and actions required for service enhancements, planned changes and service upgrades. Take ownership of high more »

a React Native Developer to make a huge impact on their projected growth and delivery of their mobile app. Key Skills: Strong React Native experience Strong Mobile experience - iOS Extensive experience in contributing to the frontend as well as the mobile side using JavaScript and React and … TypeScript You have a product mindset and care about the customer experience Comfortable working in a small engineering team with appetite to double in size Confident working across: React Native, Swift, iOS, TypeScript, React and JavaScript Requirements: Comfortable rolling out mobile app projects successfully Spearhead software system design … adherence to industry best practices Team player - Start up environment being a collaborative individual being versatile Experienced in building a strong engineering culture through customer obsession Passionate about scale up environments being bought into the company vision Have a genuine interest on voicing their opinion on the mobile app more »

creative and channel mix Identify trends and insights to optimise spend and performance Use a range of analytical tools to evaluate end-to-end customer experience across multiple channels and customer touch points Management and measurement of digital and website performance against KPI’s Maintain GDPR compliance … across all digital acquisition activity Who are we looking for? Extensive experience in digital marketing Experience managing large budgets PPC/PaidApp experience Degree level qualified Expert knowledge in GoogleAds, GA4, Firebase and Excel Strong attention to detail/accuracy and able to manage multiple tasks and more »

Here at EMIS we have an opportunity for a customer facing delivery focused Project Manager to join us on a permanent basis. We are a tech for good business, and everyone who works here genuinely makes an impact every day on the healthcare industry, what could be more rewarding … position, our Project Delivery team meet in our Leeds office on a quarterly basis. So, if you are someone with a passion for excellent customer experience and have exposure or experience with project management, then apply today! What you’ll do We are a busy team, managing … is no different here. You will work closely with the business to ensure that delivery of project work-streams are aligned to meet our customer requirements. Other key responsibilities and accountabilities will include; Work directly with the Customer’s project team to ensure agreed plans are in place more »

to the EMEA Service Performance & Quality Manager. Responsibilities: Lead the Quality Management function for EMEA Electrical Services to establish a culture of zero error & customer satisfaction improvement Collaborate with all process owners to ensure that all Quality process changes are approved by them, prior to implementation Capture Voice of … the Customer VoC through customized surveys, developed and deployed for Services operational improvement Define and develop the Electrical Service Quality Management Framework aligned to Eaton Quality Management standards Carry out quality driven customer reviews with some key accounts across the region Ensure customer satisfaction is enhanced through … aware of quality requirements Train Quality key professionals in best practices Work in close alignment with other Quality Leaders to ensure end-to-end customer experience improvement Provide operational leadership to the service organization Continuouslysearch for ways to improve the way we do business, deploy new initiatives, and more »

Management, Operations Management, and Azure. They are dedicated to enacting change, achieving outcomes, and building enduring relationships with their clients. You should have existing experience of Microsoft Cloud Technologies, M365, Azure and Windows operating system. Qualifications in these technologies would be desirable, but not required, although experience in … least 4 years is a key requirement. You will be a highly motivated, well organised with a ‘can do' attitude, have a passion for customer service and a proven competency in IT infrastructure and end user support. Your role will be predominately be based in Basingstoke, although travel to … customer sites will be required as part of the role so you will need to have a full driving licence and have your own vehicle. Are you the right person for the job? Minimum of 4 years' experience in an IT support environment, or a strong IT background more »

We’re looking to add more Nearformers who fit this profile. At Nearform we are in the fortunate position of having 10 years of experience delivering on mission-critical outcomes for our customers, while still retaining the start-up feel, transparency, and intimacy of a close-knit community of … technologists. We build digital products that provide users of these products fantastic digital experiences and allow enterprises to go to market faster, improve customer experience, while transforming their workflows and advancing our clients’ digital agendas. With a recent significant investment into the business, Nearform is poised to scale … within their businesses Open to travelling to London for events, meetings with potential and existing clients on a frequent basis (5 days per month) Experience Consulting, pre-sales or account development experience in a technology consultancy or digital enterprise services company Hands-on delivery, development and/or more »

Shopify, On Buy and Ebay stores. Responsible for the overall eCommerce Strategy, helping develop and execute a comprehensive e-commerce strategy to drive sales, customer acquisition, and retention. Improving sales & conversion through launching additional online sales & conversion drivers including add to basket, upsell and cross sell products, product recommendations. … channels Co-ordinating with the supply chain team to manage inventory levels and fulfilment processes, to minimise stock ours and overstocks. Optimizing the online customer experience to improve usability, engagement, and satisfaction to drive conversion and retention. Developing and implementing best practices for UX/UI design and … professionals. Fostering a collaborative and innovative work environment. Provide training and development opportunities to enhance team skills. You will need: At least 3 Years' experience of B2C Ecommerce/Online Trading at management level Experience of Omnichannel retail preferable Experience of working effectively with external partners Experience more »

a leader in the digital learning industry! I am working exclusively with a forward-thinking commercial company to hire a Contact Centre Director with experience of driving high performance in a direct to consumer/D2C/B2C digital sales environment. Ideally in higher education but this is not … Centre Director to have: Proven track record of success in direct to consumer/D2C/B2C digital sales within a call centre/customer care/contact centre operations environment Experience of utilising AI and automation tools such as chatbots, RPA, IVR, virtual agents, workforce management....... Strong … leadership skills with the ability to build, develop, lead, inspire and motivate a team Familiarity with telephony/customer service/contact center/customer experience software and platforms Experience in digital learning, education and/or higher education would be ideal but not essential Why more »

Escalate issues to 2nd Line and Technical Pre-Sales Team as necessary * Deliver handovers between the global 1st Line Technical Support Team. Requirements: * IT experience in a work environment * An IT based qualification * A strong knowledge of PC hardware, Windows platform and application support * Excellent communication skills (both written … and verbal) with good customer service experience * Ability to take ownership of issues * Ability to formulate and express your own ideas to improve the level of customer experience provision * Fluent in both English and French, knowledge of German would be beneficial Please contact us as soon more »

responsible for providing subject matter expertise and guidance to Business teams and and Partners that own the day to day management and safeguarding of customer information and protection of physical/logical assets of the company. Experience of working with and influencing various levels of management, building relationships … decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams. Will have clear subject matter experience within one or many security domains and an ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through … and technology. Ability to contribute to the development of strategies (and/or service strategies) within their area and understand the importance of the customer experience and how this can be affected by service impacts. Will have a high level, broad end to end understanding of our business more »

in deposits within the first two years, we are on a strong trajectory for future growth. We are seeking an experienced, solution-oriented, and customer-focused individual who thrives in an agile environment. The successful candidate will play a pivotal role in defining the Payments Experience product roadmap … overall business objectives. Join a leading global financial institution with a strong foundation for future growth Play a key role in shaping the Payments Experience product roadmap Work within a diverse and inclusive team passionate about new technology What you'll do: As our Payments Product Manager, you will … will lead one of our major front-end squads while also partnering with our European Expansion squad. Your role will involve defining the Payments Experience product roadmap, managing the in-market product, driving alignment with partner teams, and demonstrating an experimentation mindset. You will also ensure adherence to regulations more »

of the biggest logistical opportunities facing not just the company, but the entire industry. The Shipping division is looking for driven, results orientated and customer obsessed Onboarding Support Specialist to support and onboard French customers as well as improve onboarding processes. You will be directly responsible for impacting a … customer’s first experience of working with our business, working to KPIs that directly measure customer experience. The key responsibilities for the role revolve around supporting directly and indirectly (partnering with the sales team) throughout the customer's onboarding journey to allow our clients to start … shipping in France. This role is based in London, UK KEY RESPONSIBILITIES • Work as a customer onboarding & support SME for the commercial team and support customers set up their shipping accounts and start shipping. • Support shippers and/or internal teams to set up rates, understand how to work more »

are dedicated to combating climate change by leveraging cutting-edge tools and data analytics. Responsibilities: Collaborate closely with product managers and developers to deliver customer-centric products within agreed timelines. Drive the design process from initial discovery phases to production design in agile cycles. Define optimal customer experiences … through need finding, wireframing, prototyping, and high-fidelity design. Advocate for customer experience while considering project constraints in a fast-paced environment. Conduct user research and maintain the design component library. Key Requirements: Minimum 5 years of product design experience with B2B and B2C exposure. Experience … AI/ML algorithms to analyze large datasets and make design decisions and product features Strong portfolio demonstrating end-to-end product design projects. Experience in conceptual and system design thinking, as well as UI/UX design. Excellent communication and collaboration skills. Passion for nature, climate, and making more »

you want a change of pace and thrive in a dynamic, fast paced, innovative working environment? Do you have a passion for providing exceptional customer experience delivering projects to a variety of clients in different sectors? Would you like to be part of a first-class UK wide … is our key focus which is why we are looking to continue expanding our team with Project Management specialists who want an exciting and customer focussed role and to be part of a great team and organisation. What will you do in this role? Manage on a day-to … with our customers, as well as internal stakeholders providing documented key discussion items, action items, risks, issues and Highlight Reports. Understand, manage and communicate customer expectations. Plan and manage the allocation of consultancy resources to maximise the departmental chargeable utilisation and revenue. Ensure project risks are raised early and more »

A full-service Digital Marketing Agency is looking for an Optimisation Specialist to join the team! THE COMPANY This role sits with a Digital Customer Experience Consultancy that offers full-service Digital Transformation for their clients through website design and build, to offering services that cover analytics and … with internal stakeholders to explain challenges, solutions, and areas of growth Utilising skills in Google Analytics/Adobe Analytics and BigQuery YOUR SKILLS AND EXPERIENCE Proven experience with A/B testing platforms such as Adobe Target and Optimzely Strong communication skills A background in analytics is preferred more »

Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care. Adhering to service level agreements and meeting deadlines. Collaborating efficiently as part of the service … team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager. Creating customer support documentation. Recording daily timesheets in accordance with company policies. Traveling to customer sites as needed. Adhering to departmental procedures … and ensuring the proper execution of procedural activities and guidance. What we are looking for: Proficient knowledge and hands-on experience with Windows, Virtualization, Servers, Storage, Networking, Internet, and Security. Possession of an ICT-related qualification, such as ITIL Foundation, intermediate Microsoft or CISCO qualification (e.g., in progress or more »

Are you a technically confident individual with customer focused mentality? MSX International has the job for you! MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with … member of the team the TSD Analyst will be an integral component to the TSD department in achieving a best in class service, driving customer loyalty and retention through accurate incident management. In using your technical knowledge, you will investigate telematic concerns by going through a diagnostics process to … ensure customer satisfaction. Additionally, the TSD Analyst will: ? Become an expert in the Connected Car Technologies ? Oversee Global markets such as UK, USA, China, EU and Russia ? Case Management; incident management, technical/hierarchal escalations, ticket handling ? Investigations; product knowledge, technical expertise, initiative to think laterally ? Liaison with Client more »

We achieve that through thoughtful and well-constructed travel and powerful content. This job is hybrid Remote The Candidate Drive innovation and elevate the customer experience in the travel industry through strategic product management and development. This role encompasses quality control, product evolution, accounts payable, and supplier management. … the product management team, encouraging continuous improvement. Product Development: Utilize data-driven insights to inform product decisions and enhancements Collaborate closely with Marketing and Customer Service to create engaging and memorable experiences Branding & Quality Control: Enhance and maintain our brand presence throughout Europe, ensuring consistency and quality Establish a … high standards are met Qualifications: 5+ years in e-commerce B2C 5+ years as a Senior Manager in Product Management 3+ years Italian HR experience 3+ years experience with AP Skills: Excel - V Lookups, pivot tables, SUMIF functions SQL Data Analysis- Google analytics Project Management software- Jira more »

Job title: Digital Account Manager *Salary type : Up to £40k (Depending on Experience) + Commission *Job type: Permanent Position *Location: Lutterworth, Hybrid 2 days in the office (flexible working in terms of hours/swapping days etc. can start and finish when you want e.g. need to pick kids … gurus and web developers. They are looking for an experienced Digital Account Manager to join their close-knit team, who will provide an exceptional customer experience to their clients, developing and implementing effective digital strategies with a strong focus on SEO and PPC for their accounts and building … ROI Manage client expectations with regular updates on the progress of live projects, being their first line of contact, and providing them with excellent customer service. Project scoping, identifying key objectives, defining costs and resources and capturing key performance indicators for benchmarking against Scoping and costing of new websites. more »

their products and services. Their innovative banking platform empowers individuals to manage their finances effortlessly. They achieve this through cutting-edge technology and outstanding customer service, all made possible by an incredible team of talented individuals – and that’s where you come in. Their digital marketing team excels at … is full of highly talented, supportive, and friendly individuals. Role Information They’re seeking a talented Digital Designer with strong all round general design experience, from content creation to graphics/animation to join the marketing team. Ideally, you have a few years of commercial experience in an … in-house design position, although agency experience is also welcome. You’ll engage in a diverse range of projects including website design and content, their app, social media, blogs, email creatives, branding, user guides, and other areas requiring the unique touch you'll help develop. Working alongside UX Designers more »

will play a crucial role in driving sales growth and building lasting relationships with clients. You will be responsible for selling Salesforce solutions, understanding customer needs, and generating leads. Key Responsibilities: Identify and qualify new business opportunities, create and execute strategic account plans, and achieve sales targets. Build and … communicate the value proposition of solutions to potential clients. Work closely with the technical team to design and propose tailored Salesforce solutions that address customer challenges and contribute to their success. Collaborate with internal teams, including marketing, customer success, and product development, to ensure a seamless customer experience and successful implementations. Qualifications: Bachelor's degree in Business, Marketing, or a related field. Proven track record of success in Salesforce sales, with a minimum of 2 years of experience as an Account Executive. Strong technical understanding of Salesforce Experience operating in the full Sales more »

effective utilisation and enhancement of SFMC across the entirety of JLR. Your mission? To be tasked with ensuring the platform enables and powers exceptional customer experiences befitting of Modern Luxury, and ensuring JLR derive measurable return on investment from the significant licence investment in Salesforce. Key Accountabilities and Responsibilities … risk – such as Data Retention, DSAR requests WHAT YOU’LL NEED Must demonstrate understanding of the role of a marketing leading Marketing Automation and Customer Experience platform in the organisation Experience with using Salesforce Marketing Cloud Experience/understanding of digital tools/assets/platforms more »

Reading - Couple days on site a week Salary + Car : £70 - 90k Benefits: Bonus, 31 days holiday a year (+ Bank Hols), Health etc... Experience required • Experience of working with and influencing various levels of management, building relationships and influence across teams and a wider community of other … decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams. • Will have clear subject matter experience of their area (both technical and commercial) and ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through … and technology. • Ability to contribute to the development of strategies (and/or service strategies) within their area and understand the importance of the customer experience and how this can be affected by service impacts. • Will be passionate about the use of data and insight to make informed more »