51 to 75 of 980 Customer Retention Jobs in the UK

is responsible for overseeing the CX program for the EMEA region, reporting to the Global CX Program Lead. The role focuses on ensuring a positive overall experience across all customer interactions with Digital Realty, including marketing, sales, site experience, products and services, support, and more. The scope considers the entire customer journey to identify opportunities for process, communication … and touchpoint improvements. By combining industry knowledge with a customer-first approach, the Senior Regional Customer Experience Manager will drive customer satisfaction, operational excellence, and business growth in their region. What you'll do Develop and implement strategies to improve customer interactions across multiple touchpoints and channels. Analyze customer feedback, surveys, and data to identify … pain points and opportunities for enhancing the customer journey. Collaborate with cross-functional teams such as marketing, sales, product development, global process owners, and the customer success team to align CX efforts with business goals. Recommend customer service standards and guidelines to ensure consistent and exceptional service delivery. Train staff on customer-centric approaches and best More ❯

We’re looking for a CRM Manager to lead and deliver a best-in-class CRM strategy for Russell & Bromley. In this role, you will be responsible for driving customer acquisition, improving retention, and fostering long-term customer advocacy. Working closely with the Head of Marketing, you will leverage customer insights and CRM expertise to … part of our next chapter? About the Role Own and execute the cross-channel CRM strategy, including measurement and reporting. Deliver targeted CRM campaigns (currently email-first) to drive customer success. Collaborate with cross-functional teams (marketing, e-commerce, retail, IT) to develop and implement CRM campaigns that support business goals from acquisition to loyalty. Work with platforms such … as Emarsys, SAP, D365, Wunderkind, and GA to track data and inform decisions across all stages of the customer journey. Be the authority on customer and engagement health, providing ongoing insights and performance updates to the business. Full accountability for Russell & Bromley’s email channel, including strategic planning, segmentation, deployment, and performance measurement. Supported by digital marketing and More ❯

management positions for exceptional Revenue Operations leaders to grow our global direct, alliance, channel partner and online sales. Our Revenue Operations teams analyse and drive interventions to maximise net customer retention, and lead robust, repeatable processes to plan, manage and deliver revenue. As a Revenue Operations Manager you will partner with Canonical’s executive team across sales … business development, customer success, marketing, product management, commercial systems, delivery, finance and legal and provide a focal point to drive improvements. This position requires an analytical approach, a keen eye for detail and the ability to drive process and system improvement. Location : This role can be held remotely in EMEA time zones. What your day will look like Deliver … team of revenue operations analysts in driving processes and providing daily operational support and enablement to sales teams and partners Drive Sales Engagement, Training/Enablement/Data Enrichment, Customer Relationship Management, Configure Price Quote, Analytics and Commissions Instrument, measure and improve processes across the entire revenue operations spectrum Deliver metrics and reporting to monitor and improve revenue operations More ❯

Develop and maintain strong relationships with key decision-makers and stakeholders in higher education and K-12 institutions. Serve as the primary point of contact for assigned accounts, addressing customer inquiries, and providing excellent customer service. Understand clients' business needs, targets, and obstacles to identify upselling opportunities and position relevant software solutions. Upselling and Cross-Selling: Achieve assigned … renewal process for assigned accounts, ensuring timely and successful contract renewals. Proactively engage with clients to discuss their current usage, address any concerns, and present upgrade options to ensure customer satisfaction and retention. Negotiate renewal terms, pricing, and contractual obligations in partnership with the legal and finance departments. Account Planning and Forecasting: Develop account plans and strategies to achieve … upselling and renewal targets. Monitor account usage and health, revenue performance, and customer satisfaction metrics regularly. Provide accurate sales forecasts and pipeline updates to management, leveraging CRM tools and reporting systems. Market Research and Competitive Analysis: Stay updated on industry trends, market dynamics, and lucrative landscapes within the higher education and K-12 sectors. Conduct market research and analysis More ❯

the seamless execution of workstreams and identify opportunities for growth within existing accounts. Key Responsibilities: Client Strategy & Growth – Develop and execute strategic growth plans for key accounts, ensuring retention and identifying upsell opportunities. Senior Client Engagement – Build and maintain strong relationships with senior stakeholders, positioning Make as a trusted partner. Paid Media & Social Content Strategy – Oversee biddable media More ❯

Executive to join our growing UK&I Commercial sales team. This team will play a pivotal role in driving new logo acquisition through outbound efforts, as well as leading customer expansion initiatives through strategic engagement and relationship-building. As an Account Executive, you will be responsible for identifying and securing new business opportunities while also expanding our existing customer … to effectively qualify and manage opportunities to close. Deal Management : Lead the end-to-end sales process, from initial contact through negotiation and close, ensuring a smooth and successful customer conversion. Market Research : Stay up to date on industry trends, competitor activity, and customer needs to refine sales messaging and positioning. CRM Management : Track all activities, opportunities, and … progress within Salesforce, ensuring accurate forecasting and reporting. Customer Expansion (Strategic Efforts): Account Strategy Development : Identify opportunities for growth and cross-sell/up-sell within existing accounts through strategic engagement and collaboration with account management teams. Relationship Building : Build strong, long-lasting relationships with key stakeholders in current accounts to understand their evolving needs and position solutions to More ❯

Customers and Atcore’s internal Design, Development and QA teams. You will report to the Delivery Director and will take care of one or more of Atcore’s key customer accounts – existing and new: Proactively building and maintaining effective relationships to allow growth of the Atcore software blueprint within customer sites by ensuring that Atcore is always considered … QA processes ensuring that all required software development is planned and delivered to agreed specifications and timescales Identifying opportunities to advocate for additional products or services and contribute to customer retention and renewal efforts. We are looking for candidates who are inspired to challenge the norm and help us evolve the customer journey. As our Technical … functional knowledge of ATCOM Manage the Production support process (24/7); ensuring that Production issues are reviewed, prioritised, addressed within SLA and planned into releases (Atcore schedule and Customer roadmap) Use experience of travel/systems to assist customers in identifying new requirements (BAU change requests and new project initiatives) Work with the Technical Design Lead and Delivery More ❯

data-driven decisions that support personalized marketing strategies and optimized resource allocation. Your expertise in data analysis, predictive modeling, and segmentation will be essential for uncovering actionable insights into customer behavior, campaign effectiveness, and emerging market trends. By leveraging large datasets, your work will enhance targeting precision, elevate campaign performance, and contribute to the overall growth strategy of the … RCYC brand. Essential Functions Analyze large datasets to generate insights into customer behavior and identify trends and preferences to inform targeted marketing strategies. Develop and refine predictive models to forecast customer actions and improve marketing and business outcomes. Collaborate closely with the marketing team to optimize campaign performance through advanced data analysis and segmentation. Provide data-driven recommendations … for improving customer acquisition and retention, ensuring the effectiveness of marketing initiatives. Develop and maintain dashboards and reports to track key metrics, campaign performance, and business KPIs. Continuously explore and implement cutting-edge tools, methodologies, and algorithms to ensure best-in-class data analysis and predictive insights. Communicate complex data findings clearly and effectively to stakeholders, helping More ❯

CRM strategies for three of our most prestigious brands: Lancôme, Mugler, Kiehl's. If you thrive in a fast-paced environment, possess a deep understanding of offline/online customer journeys, and are eager to drive growth within the dynamic world of prestige beauty, then this role is tailored for you. A DAY IN THE LIFE As Our Senior … CRM Manager, Your Days Will Be Filled With Exciting Challenges And Opportunities To Make a Real Impact. You Will Shape the future of customer engagement: Develop and execute cutting-edge CRM and loyalty strategies that fuel market share growth, boost customer conversion and retention, and maximize customer lifetime value across all four brands. Master the … the performance of three distinct loyalty programs, working collaboratively with IT, retail, and brand teams. Focus on maximizing loyalty program P&L profitability. Become a data acquisition guru: Spearhead customer data acquisition initiatives across all brands, collaborating with media, brands, and retail teams to develop effective acquisition and enrichment strategies aligned with brands and Luxe business objectives. Champion data More ❯

engagement tools, that help brands establish long-term relationships with fans. This role sits under the social creative solution division. The Role We're looking for an experienced Senior Customer Success Manager and emerging leader on the Client Services team. A Programmatic client services expert who is developing expertise. Proactively manage a portfolio of assigned Genius Marketing Suite accounts. … of Tier 1 accounts Oversee and implement client strategy across their sub-set Forecasting spend and revenue for each of their client accounts. Ultimately are responsible for securing client retention and driving adoption growth. Mapped to the middle tier decision makers and technical buyers at Tier 1 organizations Working alongside the CS Director and/or Director Growth … topics and working with respective individuals on CS leadership team. Required Skills (You are a perfect fit if you have) 5 years+ experience in Digital media and/or Customer Success Proven success in managing a customer portfolio and exceeding client expectations. Experience working in programmatic advertising is essential. Experience of Demand Side Platforms and Ad Serving technologiesis More ❯

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. As a Senior Customer Success Manager (CSM) you are ultimately responsible for ensuring the success of a small portfolio of nCino’s customers. As a CSM, you will be responsible for driving customer adoption and success by providing advice , usage/… adoption recommendations, risk identification and mitigation. The CSM will bring nCino's best ideas, innovations and capabilities to their portfolio of customers and match these to the customer’s business goals, driving greater value and executive alignment between the customer and nCino. The end result is increased customer satisfaction, retention and expansion of the nCino … Success Blueprint. In addition to the business process and change management skills needed for this role, the CSM should possess application knowledge or IT expertise in combination with exceptional customer management experience. The CSM will work closely with the entire account team to strengthen the customer relationship at all levels in order to execute the overall account strategy. More ❯

initiatives, ensuring Flipdish’s technology continues to transform the hospitality industry and empower our customers to thrive. Key Responsibilities: Develop and execute product marketing strategies that drive adoption and customer engagement across Flipdish’s all-in-one technology platform. Act as the voice of the customer, leveraging market research, customer feedback, and data insights to inform product … positioning and messaging. Collaborate with cross-functional teams including Product, Sales, and Customer Success to ensure seamless product launches and effective go-to-market strategies. Collaborate closely with product managers to understand their specific goals, acting as a bridge between product and commercial performance. Establish a continuous feedback loop that informs product managers of market performance against intended KPIs. … decks, and training resources, to support the Sales and Customer Success teams. Partner with the Demand Generation team to align product marketing initiatives with broader marketing acquisition, client retention, and customer growth campaigns. Monitor and report on product performance, market trends, and competitor activities to identify opportunities for growth and improvement. Build and maintain strong relationships More ❯

you. Does this sound like you? We’re seeking an experienced Digital Marketing & CRM Director to lead the charge in designing and executing scalable, data-driven strategies to enhance customer acquisition, retention, and brand growth. Reporting to the Chief Growth Officer, you’ll own digital marketing and CRM functions, leveraging cutting-edge technology and analytics to deliver … outstanding customer experiences and measurable business growth. What you’ll do: Design and implement a multi-channel digital marketing strategy to drive traffic, leads, and assets under administration (AuA). Own and optimise the digital marketing mix across paid search, paid social, SEO, and display advertising to maximise ROI. Partner with Brand Marketing to balance long-term growth strategies … optimisation, A/B testing, and alignment with business objectives. Deliver a best-in-class SEO strategy, including technical audits, link acquisition, and content optimisation. Drive personalised, data-led customer engagement through lifecycle marketing initiatives across email, SMS, and app notifications. Collaborate with Product and UX teams to deliver seamless, category-leading customer experiences at every touchpoint. Leverage More ❯

on our eCommerce mobile apps and web apps in European countries such as the UK, France, Germany, and the Netherlands. In this role, you will enhance and optimise the customer journey, address pain points in the customer experience, and transform complex data into actionable insights that fuel business growth. You will work closely with engineering, data science, marketing … and operations teams to deliver user-centric solutions in a dynamic, international environment. Key Responsibilities: Identify and enhance opportunities within the mobile apps user journey, including features like new customer acquisitions, search, recommendations, promotions, product details, guided shopping, payment options and customer reviews. Define customer lifecycle and segments, establish performance metrics, and create a structured approach to … product performance. Manage product roadmaps and launch milestones, integrating customer insights, industry trends, and data analytics to optimise user experience. Work with cross-functional teams to shape and implement app product strategies based on user needs and business plans that extend to our global markets. Empower Business initiatives and facilitate decision making from both a user-centric perspective and More ❯

and technical positions will meet the client’s needs. Deliver World Class Service - Develop and maintain strong relationships with clients at all levels of their organisation and provide outstanding customer service while focusing on client retention. Provide leadership for Technical teams on events. Ensure that all the necessary HSE documentations including but not limited to Risk Assessments and Method More ❯

and provide mentorship as the go-to data and technology consultant. New Business Development: Support new business meetings as the analytics subject matter expert, contributing insights and expertise. Client Retention & Value Addition: Drive renewals, explore additional engagement opportunities, and conduct mid-year client feedback sessions to ensure satisfaction and expand accounts. Thought Leadership & Marketing: Write LinkedIn posts bi More ❯

things. Provide the team with a vision of the project objectives; initially support may be required from more senior members in the team. Business Development: New business development, client retention, business development planning, management and research. Support client leads in achieving revenue targets. Support client leads in achieving revenue targets and with tasks relating to pitch material creation More ❯

will involve all aspects of email marketing including content creation, design, implementation, strategy and reporting. Key Responsibilities: Develop, execute, and optimise email marketing campaigns to drive engagement, conversions, and customer retention. Plan and create compelling email content, including subject lines, copy, and visuals, ensuring alignment with brand guidelines and messaging. Use segmentation and personalisation strategies to deliver tailored messages More ❯

Client Retention Director - Physical Security Join to apply for the Client Retention Director - Physical Security role at Mitie Cleaning & Hygiene Services Client Retention Director - Physical Security 5 days ago Be among the first 25 applicants Join to apply for the Client Retention Director - Physical Security role at Mitie Cleaning & Hygiene Services Get … AI-powered advice on this job and more exclusive features. Better places, thriving communities. Client Retention Director – Security Services Main Purpose of Role The Client Retention Director will be responsible for overseeing and driving the company's client retention strategies within the Physical Security sector across the UK. By cultivating and maintaining strong, long … industries, including but not limited to Corporate Accounts, Tech, Media & Telecoms, Manufacturing, Education, Retail, Maritime and Aviation, Logistics and Distriubution and Critical National Infrastructure. Better places, thriving communities. Client Retention Director – Security Services Main Purpose of Role The Client Retention Director will be responsible for overseeing and driving the company's client retention strategies More ❯

here, new features, new territories and most importantly; New clients. That is hopefully where you come in. About the Role The way legal work gets done is changing - and Customer Success is at the heart of that transformation. We’re looking for an experienced, thoughtful Customer Success Manager with a demonstrated commercial record to join our growing team … Legora. This is a hands-on role for someone who knows how to build deep client relationships, deliver real value fast, and act as a trusted advisor throughout the customer journey, while being comfortable owning/leading commercial conversations. You’ll work closely with new and existing clients to ensure they are onboarded smoothly, supported effectively, and continually discovering … new ways to unlock value with next generation of AI and our platform. You’ll also be a founding pillar in a critical function, helping shape how we scale Customer Success at Legora from the ground up. What you’ll do You’ll be the face of Legora for our clients post-sale - guiding them from onboarding through adoption More ❯

real value and successful outcomes for our clients. This role is central to our purpose: to build incredible client relationships to drive impactful adoption of Artificial products, increasing client retention and creating advocates. As a Client Success Manager, you’ll collaborate closely with our Commercial, Product Management, and Solutions Engineering teams, while working directly with clients to ensure … seamless delivery and long-term success. This opportunity is ideal for a proactive professional with a background in customer success, account management, or project management—particularly within the London market insurance or broking industry. This is a hybrid role, with a minimum of 3 days per week from our London HQ in the City. Your Role and Responsibilities Build More ❯

IT Consultant/Senior Client Technical Lead with demonstrable technical skills and certifications in Microsoft cloud technologies, a customer-focussed approach and ability to deal with IT Technical challenges is required for a well-established Cloud IT Services Company based in the City of London. This role is known within the organisation as a Client Technical Lead. SALARY … JOB OVERVIEW We have a fantastic new job opportunity for an IT Consultant/Senior Client Technical Lead with demonstrable technical skills and certifications in Microsoft cloud technologies, a customer-focussed approach and ability to deal with IT Technical challenges. Working as the IT Consultant/Senior Client Technical Lead you will act as a bridge between the customer and internal teams, addressing technical challenges, facilitating seamless implementations, and fostering long-term relationships to drive customer satisfaction and retention. Working in partnership with a customer relationship manager, the IT Consultant/Senior Client Technical Lead will ensure the back office and field engineering teams have the appropriate knowledge to support the client and will be responsible More ❯

on a mission to bring premium beer and cider from the Cotswolds to UK consumers (and hopefully beyond). They are rapidly expanding their product range, brand recognition and customer base. T&Pm has been working with Hawkstone for over a year with a dedicated team working across all of their marketing functions and we are looking to expand … this team - that’s where you come in! We need an experienced Customer Data Manager to design, implement, and optimise data processes across both B2B and B2C platforms. The key objective is to ensure our marketing data is of the highest quality, seamlessly integrated with our marketing systems, and leveraged to deliver personalized customer experiences. This role is … critical in driving data-driven decision-making and supporting our growth objectives through enhanced customer engagement and retention strategies. The marketing team is based in London, while the Hawkstone HQ is in the Cotswolds. You’ll be working with a small dynamic team of entrepreneurially minded individuals - including a marketing Platform Product Manager (Klaviyo), a CRM Campaign More ❯

Senior Customer Solutions Manager, AGS EMEA, Europe North, CSM Join to apply for the Senior Customer Solutions Manager, AGS EMEA, Europe North, CSM role at Amazon Web Services (AWS) Continue with Google Continue with Google Senior Customer Solutions Manager, AGS EMEA, Europe North, CSM 2 days ago Be among the first 25 applicants Join to apply for … the Senior Customer Solutions Manager, AGS EMEA, Europe North, CSM role at Amazon Web Services (AWS) Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue … with Google Continue with Google Continue with Google Continue with Google Description Join AWS as a Senior Customer Solutions Manager and guide enterprise customers through their cloud transformation journey. Partner with industry leaders to shape the future of cloud computing while working with cutting-edge technologies and innovative solutions. Description Join AWS as a Senior Customer Solutions Manager More ❯

is in our DNA , and we have an insatiable hunger to ‘wow’! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including … a Dynamic Head of Account Development, Retention & Growth to help us conquer the IoT world! This is a hands-on senior leadership role focused on driving exceptional customer satisfaction and in doing so, maximise growth and retention within an established and expanding customer base. You'll lead our talented team of Account Development Managers … coaching and empowering them to supercharge customer relationships and unlock new opportunities. You'll be the driving force behind our growth, making sure our customers are thrilled and our business is booming. The ideal candidate will bring experience in driving the sale of subscription-based solutions and services, combining strategic oversight and operational leadership to enhance account performance and More ❯