126 to 150 of 3,186 Customer Service Jobs in the UK

The Role As the CAE Service Desk Analyst, you will play an integral role within the team supporting CAE’s internal and external customer base. As a Service Desk Analyst within CAE, your primary focus will be to provide 1st line support to CAE’s customer base 24x7. You will be central to the service desk operation with excellent technical skills combined with first class customer service. Travel to customer sites may be required on an ad hoc basis. **Please note - This is a 24/7 vacancy which is a shift … as outlined in CAE’s Standard Operating Procedure (SOP); Troubleshooting, diagnosis and resolution of IT issues both hardware and software; Providing regular feedback to customer regarding the status of their tickets; Providing exceptional communication between the service desk, end users and resolver groups; Meeting and exceeding customer more »

sales and channel incentives, event management, employee rewards and employer branding initiatives. We are looking to recruit a German Speaking Participant Experience Agent/Customer Service specialist to work as the first point of contact for users of the apps and initiatives that the company produces. You will … Administer all Reward & Recognition campaigns, including order processing and monitoring of items ordered, and liaising with suppliers when necessary Surpass both internal and external customer expectations, ensuring that all fulfilment is completed within deadline and to an exceptional standard Provide quick and accurate fulfilment of gift vouchers and certificates … ISO 9001and GDPR To assist with other administrative work as deemed necessary by the Team Leaders Proactively respond to any requests from the Client Service seeking assistance To provide a key link with our participants and ensure we maintain high levels of customer service Maintain and update more »

Senior Product Manager - Customer Experience What's the opportunity? 🚀 Are you ready to be at the forefront of revolutionising the Customer Service category? The landscape is evolving rapidly, driven by advancements in Messaging, Automation, and AI. Our client, a leading player in this transformation, is seeking a … Senior Product Manager to join their team and help shape the future of customer experiences. Their website serves as the cornerstone of their strategy, acting as the primary channel for users to engage with their brand and discover their solutions. With a fundamental redesign underway, they are looking for … Access to top-of-the-line equipment to excel in your role. If you're passionate about driving innovation and shaping the future of customer service, we'd love to hear from you more »

us on this thrilling mission. Are you ready to be part of something extraordinary? What you’ll Do We are currently looking for a Customer Success Manager with a successful track record of account management and understanding of the media/creative agency industry within healthcare to join the … team! You will be responsible for maintaining ongoing customer relationships and networking, successful implementation , campaign renewals and feature upsell , contributing to sales , onboarding , training clients, minimising churn and ensuring timely and profitable results for both our customers and Doceree. As a technically savvy young professional with a strong drive … for results, you will be able to provide insights on client-to-business interactions, improve customer experience through product support, handling customer complaints and requests. Own client relationship management to drive measurable financial and strategic results for our clients ( pharma brands, media/creative agencies , and enterprise technology more »

Express Recruitment are looking for a hard-working professional to join their client’s busy service desk as a Client Service Administrator. In this role you will be required to assist with any administration tasks and build rapport with external contacts on a daily basis, as well as … 30pm Monday to Friday. There is onsite parking available and is a great public transport location. Roles & Responsibilities Take inbound phone calls and handle customer enquiries efficiently Oversee portal management for key clients and accounts Manage email queries coherently and in a timely manner Liaise with Engineers, external suppliers … and 3rd parties Ensure customer portals and email inboxes are monitored daily Improve customer service experience and build client relationships Skills & Experience Previous strong Administration experience essential Polite and professional telephone manner Previous administrative experience preferred Confident using IT platforms including Microsoft Office Able to build rapport more »

has celebrated over 26 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, in Version 1's Managed Services environment we do things differently. We’re focused on our core values; using these we’ve seen … significant growth across our practices and our Service Reliability Group (SRG) team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description As a Senior Software Engineer/.NET Consultant in more »

systems. Offer technical assistance to non-technical end-users in a clear and user-friendly manner. Address user questions and concerns, ensuring a positive customer service experience. Hardware Maintenance: Perform hardware upgrades, repairs, and replacements as needed. Software Management: Assist with software installations, updates, and patches. Troubleshoot and … operate effectively in a team environment with both technical and non-technical team members Able to operate with minimal supervision Able to operate within customer-standard operating procedures Additional Information We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the … evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable more »

is helpful. Knowledge of MS Office applications required. Ability to convey technical processes and terminology into easy to understand language. Strong organizational skills. Excellent customer service skills. Strong written and oral communication skills. Available to work overtime, including evenings and weekends as needed. Available by phone or email more »

Fitfactory is a leading provider of technological solutions to manufacturing businesses, specialising in MRP software Tricorn, and supporting applications. With a strong focus on customer satisfaction and seamless implementations, we are seeking a dynamic ERP Consultant to join our professional services team. This role will involve supporting software demonstrations … implementing solutions, and providing hands-on training to our valued customers. Responsibilities: Take ownership of customer onboarding and product delivery within a structured project environment. Foster strong client relationships from inception, maintaining clear communication channels throughout engagements. Facilitate seamless handover of clients to our support department post-implementation. Demonstrate … Fitfactory products. Provide confident training and support throughout the project lifecycle. Proactively identify and mitigate potential business risks. Document lessons learned to drive continuous service improvements. Undertake ad hoc implementation team activities as required What experience you bring Demonstrable experience leading and supporting customers. Experience previously working within a more »

customers the freedom and assurance they need, we’ve made sure growth is a given – professionally and personally – so our colleagues can thrive. The Service Now Systems Specialist ensures the proper functioning of applications - especially ServiceNow ITSM - used by Charterhouse. You will need to co-ordinate with business analysts … in London or Liverpool and at home. Requirements: Perform regular reviews of data held in applications to identify inconsistencies, duplicates or quality issues within Service Now and CRM. Perform application health checks, raising concerns to IT support as appropriate Ensure systems configurations within Service Now are fulfilled and … changes (e.g. starters, leavers) are catered for on the system and licence allocations updated accordingly Ensure users are trained appropriately in using CRM and Service Now applications, including creating/maintaining training materials Work remotely (on a hybrid basis) and support remote users where applicable Create and modify reports more »

working overhead and underground using both OR PIA and client specific network. Activities will include using ABF equipment, plant equipment, backfill and reinstatement within customer boundaries. Working with Circet Circet Ireland & UK have built an ever-growing portfolio of specialist services. We are leading providers to the Telecommunications, Transport … equipment. · Complete intrusive surveys ('rodding and roping') on the underground and pole network. · Fault-Finding on End to End Installations including UG, Dropwire, Splitters, Customer Endpoint · Installing, Splicing and Testing Fibre Optics · Work efficiently whilst being considerate and maintaining a clean environment and excellent customer satisfaction · Respond professionally … and effectively to all customer requests and enquiries · Comply with company fleet policy · Comply with current health and safety regulations aligned to H&S handbook, Tool Box Talks, Risk assessments and Method statements · Ensure work activities comply with current environmental regulations · Educating our customers on the services installed while more »

is responsible for planning, coordinating and implementing security measures to safeguard the computer database. Job Responsibilities: • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. • Strong ability to work independently and manage one’s time. • Strong leadership and mentoring skills necessary to provide support more »

and with keen attention to detail, resulting in a perfect product Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service Research and understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data Perform other special more »

Quarters, Trafford Park, Manchester. Is it for me? If you join us, you can immerse yourself in a company that takes pride in exceptional customer service, providing fragrance and beauty products tailored to our customers' desires. At our vibrant workplace in the new state-of-the-art Head more »

firm on a permanent basis. Application Support Analyst Summary: The primary objective of this position is to facilitate and enhance the provision of outstanding customer service, enhance operational effectiveness, offer cost-efficient services, provide pertinent and punctual information, and assist the business by implementing straightforward, user-friendly, and … the management of one or more critical business applications through their life cycle, co-ordinating and managing upgrades for these. • Troubleshooting complex incidents and service and change requests through appropriate channels. Application Support Analyst Attributes/Skills: • Proven expertise supporting iManage and other bespoke legal applications • Must have experience more »

as the situation demands to ensure the smooth running of the operation, whilst meeting Part 145 maintenance requirements, internal processes and procedures, and the customer Service Level Agreements (SLAs). Putting safety and quality first, you will ensure adherence to Health & Safety procedures whilst carrying out aircraft maintenance more »

The Regional Service Manager (RSM) is responsible for providing customer with a single point of contact within PCCW Global for all service related issues. The RSM is also responsible and accountable, at an operational level, for all services delivered to the customer. The RSM will work in … close cooperation with the account manager for the customer, providing a service oriented/customer advocate element of support to the account team structure. You should have a telecom background, with previous experience working with large multinational companies in a service management type role. What are … you expected to be doing Commercial minded, develop and maintain a positive, productive long term working relationships with the customer Conduct Service Reviews by meeting with customers to review services performance and operational services issues Work in close collaboration with sales and account management to position PCCW Global more »

Our customer an IT and business consulting services company is seeking a Customer Service Team Leader for their client, a major UK high street bank, providing support to customers looking for new and additional borrowing from the bank. This is a contract assignment for an initial period … assist the Contact Centre Operations Management team with the day to day effective running of the Contact Centre, driving team performance to achieve all Service Levels. Contract role 6 months - £15 p/h The role is an office based within Newcastle. Working hours of the team are between … include: Day to day management of around 10 team members Leading, motivating and encouraging your team Setting objectives for your team and developing their customer service skills across a wide range of problems and queries Dealing with a broad range of performance management issues Dealing with customer more »

technology. Working with partners including MoneySupermarket, GoCompare and MoneySavinExpert as well as attracting our own direct customers, we provide an on-line and telephone service for consumers allowing them to tailor quotes, shortlist policies and buy the best and most cost effective levels of cover for them. Our customers … Job Scope: As an ActiveQuote Sales Coordinator, you will form part of the Qualifying Team function and will be the first contact with a customer, explaining the features of ActiveQuote and the benefits of the advised sales process, to generate and refer a lead for the Sales Consultants. The … volume outbound calls on real time and legacy campaigns to meet an expected call and quality target. You will be expected to offer outstanding customer service being first point of call to the comparison site customer generated leads. Responsibilities and Duties: Act as the first point of more »

Job Title : Service Engineer Location : Chester-Le-Street Salary : up to £34,000 Working Pattern: Monday - Friday Working Model: Hybrid Working (3 days on site/2 days WFH) NRG are delighted announce that we are collaborating with a well-established MSP situated in the North East to recruit … a Service Engineer. This is an incredibly exciting opportunity to join our client during a period filled with exciting and ongoing projects. Primary Responsibilities (Service Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high … quality customer experience through effective communication and customer care. Adhering to service level agreements and meeting deadlines. Collaborating efficiently as part of the service team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team more »

a high level of technical complexity. Your primary goal will be to meet targets for time, cost, and quality while addressing both business and customer service needs. Providing crucial technical support to the team will also be a key aspect of your role. Key Responsibilities & Accountabilities: Installation and … intricate tests, inspections, and remote testing of metering equipment. Investigate and resolve high consumption complaints promptly. Technical Support: Address dangerous occurrences promptly and resolve customer queries, providing essential technical support. Collaboration and Mentorship: Work on nonstandard equipment and coach and mentor colleagues, offering guidance for task completion. Qualifications and … Skills: The ideal candidate will be authorised to install single and three-phase metering installations, with CT metering experience. Exceptional customer service skills, a commitment to meeting time, cost, and quality targets, proficiency in IT, and a clean driving license are essential. Requirements: Authorised and experienced in single more »

Product Manager who will contribute to the strategy and execution for one or more product areas. This role is perfect for someone who is customer-centric, analytically minded, and has a knack for organizing complex tasks effectively. The ideal candidate thrives in cross-functional collaboration and possesses a deep … the development of product strategy, ensuring alignment with business goals and market positioning. • Collaborate with cross-functional teams including Design, Engineering, Sales, Marketing, and Customer Service to deliver innovative solutions. • Understand user needs and market trends to enhance product user flows and contribute to strategic product differentiation. • Support … of key performance indicators (KPIs), contributing to the assessment of project success and overall company growth. • Engage in user research activities to help identify customer pain points, validate hypotheses, and test product features. • Conduct user research to understand customer pain points and utilize market trends to inform product more »

cause analysis Mentoring and assisting more junior team members Successful applicants will have: Advanced IT skills Passion for improvement and delivery Exceptional teamwork and customer service ethics Excellent communication skills Excellent prioritisation and organisational skills A proactive can-do attitude A positive, friendly and enthusiastic approach Candidates with more »

Control Systems (ICS) used within the nation’s critical infrastructure cyber-landscape. Assess the robustness of cybersecurity architectures, technologies, and procedures being implemented within customer facilities. Design comprehensive technical solutions that meet client requirements and implement the appropriate tools, technologies & processes to mitigate critical security risks (e.g., system and …/800-82, ISO 27001, IEC 62433, HSE OG-86, NIS-D etc. Experience and good understanding of Capula’s capability, markets and service offering. Able to demonstrate stakeholder management and the ability to develop effective relationships at all levels. Build and maintaining strong relationships with internal and external … customers and key business stakeholders. A drive for outstanding customer service and high performance culture. The ability to gain and maintain SC clearance. Desirable Requirements: Comfortable at operating in an engineering and non-engineering environment, meeting specific accountabilities. Experience with the design and delivery of Operational Technology Target more »

love to hear from you! Responsibilities: Qualify leads, understand client requirements, consult with confidence, and liaise with various stakeholders Obtain a deep understanding of customer business challenges and identify and propose solutions that will address their needs Prospect new leads in line with company strategy Represent VirtualSpeech in meetings … presentations, and events as needed, building strong working relationships Ensure clients receive a superior level of customer service Liaise with the VirtualSpeech team to ensure we’re aligned on our customer-first strategy and driving the best outcome on behalf of our customers Requirements: Demonstrated experience in … EdTech or SaaS sales Customer-focused with strong interpersonal skills and the ability to build long-lasting relationships Ability to think outside the box and contribute new and innovative ideas Highly motivated and dedicated to meet and exceed sales targets Hard-working and not afraid to go above and more »