1 to 2 of 2 Desktop Team Leader Jobs in the UK

Desktop Support Engineer Team Leader Salary Starting from £29,605, rising to £36,024 Closing date Sunday 23 June 2024 About the role You will be part of a team responsible for the provision of 1st line and/or 2nd line support … positive impact that will have on our teams. We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff. Find out from our staff what makes the University of Bath a great place to … work. Follow us on Twitter for more information. Please note the job title Desktop Support Engineer Team Leader is for advertising purposes only. Your job title if successful in this position will be Senior Service Analyst (Standard Support). more »

Role: Desktop LeadLocation: LondonThe Desktop Lead's main responsibility is to interact with the business team, understand the SLAs and supervise the service team to support and maintain the infrastructures.This role is responsible to enable value for customers through services.Responsibilities:Oversee and … guide all activities of the Service team.Managing & leading a team of field service engineers at client locations Ensure team follows best practices and maintain service level agreements.Monitors department issues and client complaints.Develop problem management and service improvement plans.Ensure customer/business, client, support, technical parties are … customer service.Report on progress of incidents and update relevant service management toolsWork with other IT teams to ensure the smooth operation of the desktop environment, such as network engineers, security engineers, and application support engineersWork with field services partners to facilitate site activitiesMaintain customer relationships.Core competencies of the more »