3 of 3 Empathy Maps Jobs in the UK

Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods , improve design … digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems ...

final implementation. To translate customer research findings into actionable recommendations, user stories, and design concepts. To create and refine user personas, user journey maps, and empathy maps based on research findings. To develop prototypes for testing and evaluating new concepts and features with users. To instill ...

help deliver on our current initiatives while integrating this practice into Enterprise Design Thinking methodologies, ensuring AI-assisted workflows enhance ideation, empathy mapping, and iterative prototyping across multidisciplinary teams. Strong foundation in software development with C# and TypeScript. Experience with AI/LLM concepts (e.g., prompt engineering ...