1 to 2 of 2 Escalation Management Jobs in the UK with Remote Work Options

Key Responsibilities: Answering & making calls from existing and new clients Proactively dealing with all queries relating to the business Taking payments Liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams Managing email queries A professional approach with the ability to build rapport with … each customer Demonstration extensive knowledge on all our product ranges Facilitating calls from B2B and B2C Account management Translating customer correspondence Project Management Timely escalation management (internal & external) Personal Specification The successful candidate for the customer service representative position, will have the following competences: German fluent … A passion to deliver the highest quality for our clients customers Negotiation skills & conflict resolution Dispute resolution Delivers expected results, meets KPI’s Project management Sufficient mathematical knowledge, required for their particular role There are 2 shift patters available: Shift Patterns (37.5 Hours per week) · Monday – Friday The core more »

actions, publish regular reports to business sector leads with KPI metrics and analysis. Maximise automation of systems to improve response times and resolution completion. Escalation Management: Manage and resolve escalated customer issues, ensuring timely and satisfactory resolutions in line with SLAs. Collaborate with other departments to address systemic … on the latest technologies. Ideal Candidate: Proven experience in a technical support role, with a focus on B2B customer support. Strong leadership and team management skills, with a track record of developing high-performing teams. Excellent problem-solving and decision-making abilities. Exceptional interpersonal and communication skills. Familiarity with more »