1 to 1 of 1 First Line Help Desk Support Jobs in the UK with Remote Work Options

Software Support/1st Line Support/Technical Customer Service/Helpdesk Engineer required for my Reading based client. Salary is £24k - 28.5k This is a permanent role with HYBRID working conditions. This is an excellent opportunity for someone who wants to progress their … career with opportunities to move into: Senior Software Support role Development Implementation Consultancy Sales FULL TRAINING WILL BE PROVIDED You MUST be an enthusiastic, customer focused person who is willing to learn and progress. Duties & Responsibilities • Serve as the initial contact for customers via phone, email, or chat. … and defined standards. • Deliver an outstanding customer experience by showcasing excellent communication skills, responsive follow-through, and advocating for customer issues within the support team and other internal departments. • Ensure timely follow-up with customers, maintaining an exceptional support experience. • Create comprehensive case notes and documentation more »