Providing support both physically and virtually with updates, wireless connections, networks, and cloud systems. Logging and managing ICT technical support incidents and queries on Freshdesk ticketing system - ensuring work is delivered in line with agreed SLA's. Assisting with the ongoing provision of a secure ICT infrastructure Act as a more »
Hull, North Humberside, North East, United Kingdom
Baltic Apprenticeships
by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Work within a number of internal systems, such as Excel, Freshdesk, Jira and Google Analytics to collate, analyse and communicate data. Working cross-departmentally to collate, cleanse and error check operational, financial and sales data to more »
fit with the existing team culture Excellent communication skills (written and verbal) Ability to work as part of a team IT competent (knowledge of Freshdesk will be advantageous) Good numeracy skills Attention to detail and accuracy in the workplace Ability to identify, investigate and solve problems under pressure Possess strong more »
Manchester, England, United Kingdom Hybrid / WFH Options
Lorien
CAB meetings (Standard Change/Emergency Change/etc.) Expertise delivering process improvement from assessment of needs Good knowledge managing ITSM Tools (ServiceNow/FreshDesk/etc.) Stakeholder management at varying levels of seniority with the ability to present Excellent documentation and reporting skills The Benefits: Salary £60,000 Company more »
experience of leading invite to tenders whilst coordinating internal teams and suppliers deliverables. Experience of working with one or more Service management product e.g. Freshdesk, Jira Experience of successful delivery of one or more Service Improvement initiative/project. ITIL Foundation Certificate (V3 or V4). Project Management qualification (e.g. more »
JumpCloud or Okta Workforce Basic networking knowledge - DNS, DHCP, TCP/IP Familiar with ITIL environments and working with ITSM tools such as ServiceNow & FreshDesk Within a commutable distance to Central London and happy to commute daily Strong customer-focused skills A process-driven, meticulous individual who can adhere to more »
experience (CX, CRM) and employee experience (ITSM, HRSM).Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk) and Freshteam (HR management system).Job DescriptionThis Job can be located in more »
Ground Floor, Statham House, Talbot Road, Stretford, Manchester, England
IP EXCHANGE LIMITED
We are looking for a personable and confident individual, who can communicate well with people and be able to operate in a busy office environment. You will provide our customers with the highest level of customer service, whilst providing 1st more »
