ITService Desk Manager Role: To manage and own the Service Desk function of the ITServices Division within the Company To ensure the performance of IT support services to customers within contractually agreed metrics Work with all departments, and … appropriate in order to deliver excellence in service levels Forward thinking strategic knowledge of ITIL processes, to streamline and ensure efficiency of the IT department Ability to demonstrate proven and great experience in delivering ITIL Service Desk Objectives in a service management capacity, against financial returns Amazing customer … and resolve to seek solutions wherever possible Proven excellent people team leadership and management skills Good overall understanding and broad knowledge of emerging IT systems and technologies Proven experience in Design, implementation, and improvement of ITIL v3 Service Delivery Desirable: ITIL Practitioner qualified accreditation ITIL-MP, ITIL Master more »
IT Technical ServicesManager - Up to £ 60 ,000 - Sheffield Position - ITManager Location - Sheffield Salary - Up to £60,000 Key Responsibilities - A well-established company operating in the Sheffield area want to invest in your future! They are seeking a strategic … leadership skills and a passion for technology. Take the next step in your career and apply now to become our IT Technical ServicesManager in Sheffield. About the role and key responsibilities - Seeking a high-skilled IT Senior professional to lead and mentor … a small IT Team across BAU and Infrastructure Support Delivering a high-quality technical service, whilst also managing the global IT Function Act as a liaison between IT and other departments, addressing their technology needs and requirements Oversee the day-to-day operations of more »
Employment Type: Permanent
Salary: £40000 - £60000/annum Training - Management - Exposure
King's Lynn, Norfolk, East Anglia, United Kingdom Hybrid / WFH Options
Hays
exciting and innovative organisation in the livestock industry as the Head of Service Management. This renowned company is dedicated to providing exceptional livestock data services, enabling effective disease and infection control while driving productivity and innovation in agriculture. As part of this forward-thinking team, you will have the … opportunity to contribute your expertise and align with their values. Your new role As a Service Delivery Manager at this fast growing organisation, you will play a pivotal role in our multi-vendor support model. Your focus will extend beyond the successful delivery of support outcomes. You will more »
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Circle Group
ITService Desk Manager/ITIL/Support - Cardiff ITService Desk Manager with proficient experience in leading a team of service desk analysts. Experience managing SLAs and monitoring KPIs is also essential for this leading company based in central Cardiff. You … office, and 2 days working from home. Essential Skills Required: Service desk team leading experience Experience with working in a service desk/IT helpdesk environment ITIL - Knowledge of service desk procedures General … helpdesk IT support such as active directory, exchange, PC support, and IT admin, etc Any experience working within a professional services or finance company such as an accountancy or law firm would be a bonus . Desirables: ITIL Certified Work with multiple helpdesk software The more »
london (islington), south east england, United Kingdom
Prezzo
Role: ITServices & Product Manager Location: Islington Salary: £60,000 + Bonus Why are we all here? Well, the answer is simple. Our purpose is ‘Sharing the Joy of Italian Dining’ and we do this through our menu (our product), our service (our people) and … a friendly, supportive and inclusive environment where you can build genuine relationships… and, importantly, be yourself. What You'll Do: As ITServices and Product Manager you will be responsible for ensuring a working BAU environment for all systems from an IT perspective … support and BAU support documentation, with training for the IT 3rd Line Support Analyst and the separate 7-day One Call Shared Services helpdesk, with assistance from the IT 3rd Line Support Analyst where appropriate, and develop strong relationships with supplier contacts at all levels more »
Business Development Manager - ITServices Do you have experience selling ITservices to the SME market? If the answer is yes, we want to talk to you! Sharp ITServices has an excellent new career opportunity based in London … as a Business Development Manager. Key Responsibilities As a Business Development Manager, you will be growing our list of clients, always on the lookout for new business opportunities while converting existing Sharp Business Systems clients to contracted IT support clients. This includes: Carrying out new business … appointments, offering the best IT support solutions for potential clients. Carrying out follow-ups, both face-to-face and remotely to finalise new client wins. Working with the marketing team to help implement new campaigns. Keeping all CRM systems up to date. Building and maintaining relationships with different more »
of your 25 days leave. The spec below The ITService Delivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or exceed contractual obligations, service level agreements (SLAs), and customer expectations. The SDM serves … relationship. The ITService Delivery Manager is responsible for the day to day service delivery of defined ITServices provided by both internal and external service providers. The ITService Delivery Manager looks after operational relationship with the service … including Change Enablement, Incident Management, IT Asset Management, Problem Management, Release Management. Responsibilities Work closely with service provider to ensure quality of services delivered and manage their CSIPs. Oversee the delivery of services by vendors to ensure they align with the company's standards and objectives more »
of your 25 days leave. The spec below The ITService Delivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or exceed contractual obligations, service level agreements (SLAs), and customer expectations. The SDM serves … relationship. The ITService Delivery Manager is responsible for the day to day service delivery of defined ITServices provided by both internal and external service providers. The ITService Delivery Manager looks after operational relationship with the service … including Change Enablement, Incident Management, IT Asset Management, Problem Management, Release Management. Responsibilities Work closely with service provider to ensure quality of services delivered and manage their CSIPs. Oversee the delivery of services by vendors to ensure they align with the company's standards and objectives more »
manchester, north west england, United Kingdom Hybrid / WFH Options
Fruition IT
ITServiceManager Manchester, UK – Hybrid working Up to £55,000 basic salary An exciting opportunity has arisen for a proactive and dynamic ITServiceManager to join a leading consumer focused business, playing a pivotal role in improving ITservice levels across the organisation. The ITServiceManager will be responsible for identifying and delivering increased performance and reduced cost, liaising closely with key IT operations teams and building relationships with a wide variety of business stakeholders. In addition, the ITServiceManager will also act as an escalation point for all IT issues and problems, ensuring that effective plans are put in place to reduce impact on the business, and creating strategies to avoid repeat incidents. ITServiceManager – Key more »
Role: Procurement Manager - Services contracts, IT , and Telco Location: Leeds, with 3 days in office Salary: c.£70,000 and excellent benefits package I'm working on behalf of a services based organisation, who are supporting the transformation and promotion of business in local … will be part of the process of further developing their efficiency. We are recruiting a Procurement Manager with a background in broad services/indirect spend categories such as facilities services, professional services, telco, or IT contracts . You will manage the tendering … and contract negotiation for a broad range of services and product. This is a growing and developing organisation and the role offers a great opportunity for you to be part of building and developing a function, and progressing your career by implementing new processes and delivering cost savings. Experience more »
ITService Desk Manager Role: To manage and own the Service Desk function of the ITServices Division within the Company To ensure the performance of IT support services to customers within contractually agreed metrics Work with all departments, and more »
Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across Service Management, Technology Services Platform teams, Business Platform teams and Product teams to ensure suitable process automation is in place and that there is a collaborative and effective … Delivery and Major Incident Management. The Sr. Manager, Global ITService Delivery Management will develop and embed processes throughout Technology Services that focus on delivering service excellence to our Brambles users, this will include the delivery of improved Incident Management and Service Delivery processes (Proactive … carry out Service Improvement and undertake exercises that will improve levels of User satisfaction. Therefore, this is a key operational role in the Technology Services organisation and requires the ability to operate effectively under pressure and to demanding deadlines. Major/Key Accountabilities Provide Service Delivery and MI Management more »
Solihull, England, United Kingdom Hybrid / WFH Options
BNP Paribas
Job Title: ITService Delivery Manager Location: Solihull-Hybrid Hours: Full time, Permanent ______________________________________________ A bit about us: We’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment. We … values of we're positive, we’re brave, and we own it. The Role: Ensure reliable and consistent operations of the ITservices provided to employees, clients and partners including Service Desk services with a focus on enhancing the service offering, demonstrating incident reduction, maximising service … availability and reaching SLA compliance. Managing transition to operations and taking ownership of the services, partners and managed service vendors. Key Responsibilities: Service Delivery Management Manage the day to day effective operations of the systems Problem, Availability, Incident and Service Level Management, Change Management Manage an effective and efficient more »
ITService Delivery Manager (Blackpool & Manchester) Salary: Up to +/- 35K plus car allowance Following exciting growth, we have a new position available for an ITService Delivery Manager with a well-established, national group offering excellent career progression. Reporting to … the IT Director, the position is a key role within the department as you will oversee the day-to-day ‘Core’ and ‘Desktop’ activities and manage a small team of 1st and 2nd line technicians. The ideal candidate will hold ITIL foundation certification and demonstrate an understanding of … Supplier Management: Practical experience in managing relationships with technology vendors and third-party service providers Experience working with complex enterprise technologies, Microsoft Based Desktop Services and data networks. Strong knowledge of supporting end users in contact centre, sales or utilities operations environments. more »
ITService Desk Manager 💰£40,000 - £50,000 + Benefits ⏰Permanent 🎯Wigan – on-site ITService Desk Manager - Wigan - Permanent A technology solutions provider is seeking an experienced Service Desk Manager. The business are undergoing internal investment and changes with this role … a strong customer base within the UK and Europe. As the client base grows there is a requirement for a dedicated and focussed ITService Desk Manager. As the Service Desk Manager, you'll be responsible for overall management of the ITIL Service Desk, providing support more »
London, England, United Kingdom Hybrid / WFH Options
HireTalent - Diversity Staffing & Recruiting Firm
Title: ITService Delivery Manager Position Type: Full-Time Location: London W1U 8ED. Hybrid work model (3 days/week on-site initially). JOB DESCRIPTION: We are seeking a dynamic and experienced Service Delivery Manager to lead the service delivery and support desk … luxury skincare brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically proficient … with a strong background in IT support and service management, combined with project management skills and the ability to lead and inspire a team. KEY RESPONSIBILITIES: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the ITmore »
london, south east england, United Kingdom Hybrid / WFH Options
HireTalent - Diversity Staffing & Recruiting Firm
Title: ITService Delivery Manager Position Type: Full-Time Location: London W1U 8ED. Hybrid work model (3 days/week on-site initially). JOB DESCRIPTION: We are seeking a dynamic and experienced Service Delivery Manager to lead the service delivery and support desk … luxury skincare brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically proficient … with a strong background in IT support and service management, combined with project management skills and the ability to lead and inspire a team. KEY RESPONSIBILITIES: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the ITmore »
New Business Account Manager in a fast growing IT Managed Services business. Must have experience in an MSP. This role is in the Public Sector team and will be aligned to Local Government clients.We Offer a Substantial Benefits Package, Inclusive of ... 25 days holiday more »
northamptonshire, midlands, United Kingdom Hybrid / WFH Options
S-SA Digital
Junior ITService Delivery Manager Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: Service Delivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management We're on the hunt for a … Junior Service Delivery Manager armed with exceptional customer service, organizational, and relationship-building skills. Basic IT knowledge is a must, with familiarity in M365 as a cloud-based licensing software application. Your main gig? Juggling multiple clients' queries, ensuring timely responses within agreed SLA timeframes. You more »
london, south east england, United Kingdom Hybrid / WFH Options
TRIA
IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who … are looking for an experienced Infrastructure Manager to lead a small team comprising of offshore and in-house individuals. This is an exciting position working for a rapidly growing organisation who are going through a global transformation programme with significant investment behind them. Your primary role will be more »
Cheltenham, England, United Kingdom Hybrid / WFH Options
Northrop Grumman
the highest level of UK Government clearance Location: Cheltenham . About Your Opportunity: An exciting opportunity has arisen for an ITServiceManager to become part of our existing service management team in our Cyber & Intelligence organisation. This role is vital to the support and delivery … of existing and future mission critical services for our customers. Your Benefits: Flexible working schedules - we offer flexible and hybrid working arrangements. Talk to us at the application stage about any scheduling preferences you may have. Flexible Benefits Package – choose which NGUKL benefits you want to satisfy your personal … been properly assessed, authorizing changes to proceed, and managing the change schedule. 3. Responsible for maintaining accurate and reliable information about the configuration of services, and accountable in providing a single source of consistent information on all services. 4. Accountable in the design of products and services helping more »
sheffield, south yorkshire, yorkshire and the humber, United Kingdom
Hays
a strong focus on security across the globe. Providing sector specific technology to provide tailored solutions. Your new role Responsible for managing Networking, IT Infrastructure, Cloud solutions and delivering end-user support to a range of desktop, mobile and business software applications. Leading with your expert knowledge of … lead in working with 3rd party vendors and the wider internal teams to support in consulting and the delivery of the company's IT strategy. What you'll need to succeed A strong understanding of operating in an ITIL environment with excellent networking experience alongside support for Microsoft more »
bristol, south west england, United Kingdom Hybrid / WFH Options
Peaple Talent
Job Title: Service Desk Manager (12 month FTC) Location: Bristol Salary: up to £60,000 We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Manager on a 12 month fixed term contract. With a sterling reputation, diverse practice areas … implementing improvements Driving initiatives for continuous improvement within the service desk, such as implementing new tools or technologies The Candidate: Strong understanding of ITservice management principles and frameworks (ITIL) Experience in managing service delivery in a complex and dynamic business environment Knowledge of ServiceNow is beneficial The more »
Service Introduction Manager Robert Half is collaborating with a prestigious Global Consulting Firm in their quest for a Service Introduction Manager, entrusted with spearheading the introduction and deployment of cutting-edge IT services. This position presents a unique opportunity to assume a pivotal role more »
Hertford, England, United Kingdom Hybrid / WFH Options
Premier Group Recruitment
Role: Information Technology Service Delivery Manager Skills: Office 365, Email, Exchange, Teams, LAN, WAN, RDS, VPN, Server infrastructure, understanding of Cloud server management, Media player deployment including software upgrades and enhancements, Planning and implementation of upgrades, Line management experience and liaising with internal stakeholders. We have a long … of clients spanning leisure, retail and hospitality. They are now looking to expand the team further by adding an Information Technology Service Delivery Manager to their ranks. This position is on a permanent basis. £55,000 – Technical Manager – Hertford (Hybrid) They have hybrid working which is … and enhancements Planning and implementation of upgrades Collaboration with 3rd party partners Line management experience Liaising with internal stakeholders If this sounds like it could be worth a conversation, then apply today and we’ll aim to be in touch shortly. more »