Role : Head of Incident Management & Service Operations Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a Head of Head of Incident Management & Service Operations to join them … key ITIL operational processes across service operations. The role: Define the IT Operation Centre standards and patterns for managing incidents, problems, events, change and releasemanagement Ensure major incident management procedures are ready-to-deploy Lead on root cause analysis activities for major incidents Be the driver … the Global operational environment Deploy activities and operational procedures Co-ordinate activities in the event of vendor disaster recovery Manage the budget for incident management and service operations Experience needed: Demonstrable experience in a senior IT leadership role within a complex global organisation Substantial experience in service managementmore »
london, south east england, United Kingdom Hybrid / WFH Options
Xpertise Recruitment
Role : Head of Incident Management & Service Operations Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a Head of Head of Incident Management & Service Operations to join them … key ITIL operational processes across service operations. The role: Define the IT Operation Centre standards and patterns for managing incidents, problems, events, change and releasemanagement Ensure major incident management procedures are ready-to-deploy Lead on root cause analysis activities for major incidents Be the driver … the Global operational environment Deploy activities and operational procedures Co-ordinate activities in the event of vendor disaster recovery Manage the budget for incident management and service operations Experience needed: Demonstrable experience in a senior IT leadership role within a complex global organisation Substantial experience in service managementmore »
a strong all round knowledge it ITIL and SDM combined with excellent communication skills. Your background will have notable examples of work undertaking the management of 3rd parties and driving quality improvement. The company culture is excellent and you can take advantage of small things like finishing at lunchtime … relationship with the service provider. The IT Service Delivery Manager is the internal process owner of the core ITIL practices including Change Enablement, Incident Management, IT Asset Management, Problem Management, Release Management. Responsibilities Work closely with service provider to ensure quality of services delivered and manage … timely manner. Ensure accurate documentation is kept of Supplier agreements, CCN, and performance metrics. Work closely with the Infrastructure and Development teams on problem management Deliver reliable IT services including service desk and AV support. Co-ordinate supplier delivery to ensure that IT Services are delivered with minimal avoidable more »
a strong all round knowledge it ITIL and SDM combined with excellent communication skills. Your background will have notable examples of work undertaking the management of 3rd parties and driving quality improvement. The company culture is excellent and you can take advantage of small things like finishing at lunchtime … relationship with the service provider. The IT Service Delivery Manager is the internal process owner of the core ITIL practices including Change Enablement, Incident Management, IT Asset Management, Problem Management, Release Management. Responsibilities Work closely with service provider to ensure quality of services delivered and manage … timely manner. Ensure accurate documentation is kept of Supplier agreements, CCN, and performance metrics. Work closely with the Infrastructure and Development teams on problem management Deliver reliable IT services including service desk and AV support. Co-ordinate supplier delivery to ensure that IT Services are delivered with minimal avoidable more »
2nd level operations experience with Application support team or service desk Experience of working to SLA's Problem determination skills Self-motivation Ownership and management - Able to work alone on tasks once trained Methodical - Common sense Communication skills Problem triage Team player Aptitude Quick Learner Professionalism KEY SKILLS Windows … Packages VM's Enterprise services Experience – Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat Security Patching Releasemanagement and Change management Problem Management Root Cause Analysis skills Nice to Have But not Essential: Windchill administration/implementation. Ideally … Certificate Services/certificate keystores. IIS Web services. Apache Tomcat SQL Some knowledge of MS SQL Server databases. Knowledge of the use of SQL management studio. Knowledge of SQL command language in order to perform queries and updates within SQL database. more »
Packages VM's Enterprise services Experience – Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat Security Patching Releasemanagement and Change management Problem Management Root Cause Analysis skills Nice to Have But not Essential: Windchill administration/implementation. Ideally … Certificate Services/certificate keystores. IIS Web services. Apache Tomcat SQL Some knowledge of MS SQL Server databases. Knowledge of the use of SQL management studio. Knowledge of SQL command language in order to perform queries and updates within SQL database. more »
Workday Financials, Workday Adaptive, Coupa, Dell Boomi, Longview and Navan. For the systems above, you will be managing the delivery of security audits, access management, releasemanagement, and key rotation. Partner with the Finance team to improve existing systems and processes. Be the ambassador of change, able … a team across multiple systems. Own the roadmap of change and implementation for the team while periodic and BAU tasks continue. Owning the incident management across all Finance systems, be the first point of contact. Experienced in finance transformation projects/programmes where you are implementing systems and improving more »
Packages VM's Enterprise services Experience – Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat Security Patching Releasemanagement and Change management Problem Management Root Cause Analysis skills more »
North Cumbria Integrated Care NHS Foundation Trust
responsibilities include ensuring maximum availability of end user devices, ensure they operate at peak performance by optimising device configuration, contributing towards the creation and management of Windows builds, and the deployment and upgrading of operating systems, firmware and software (including patching to address security vulnerabilities). The post holder … is responsible for collaborating with other teams within Digital Healthcare to undertake effective Problem Management to ensure appropriate solutions or acceptable workarounds are identified and implemented. They will also support the delivery and implementation of new systems. Main duties of the job Analysing, investigating and resolving highly complex Incidents … provide assurances to the IT Delivery Managers and IT Support Manager that they are being followed accurately. Lead on and design, configuration, implementation and management of new and existing solutions which involve end user devices. Support the Cyber Security Team to ensure security compliance by providing appropriate recommendations with more »
Procurement Architect(SAP-PTP)- Position Responsibilities • Strong knowledge in Materials Management & Purchasing with basic understanding of SAP Ariba, Production Planning, Plant Maintenance , Sales & Distribution, WM/EWM and Transportation Management. • Must have design and configuration experience in : MM Master Data, Business Partner, Sourcing, Procurement, Pricing, Inventory management, Physical … inventory, ReleaseManagement, Version Management, Valuation and account assignment, Invoice verification, MM Fiori apps • Must have Integration experience SAP with non-SAP external systems (Supplier collaboration, Invoicing, etc.)/internal legacy systems • Translating Functional Specifications into Application design documents, co-ordination with ABAP team, testing of new … batch jobs, SAP standard reports • Ability of handle and lead the development of WRICEF objects independently in collaboration with ABAP • Contribute for overall project management plan using SAP Activate methodology • Experience with SAP S/4 Hana and FIORI • Exceptional Communication and Interpersonal skills Basic Qualifications (Required Skills/ more »
Procurement Architect(SAP-PTP)- Position Responsibilities • Strong knowledge in Materials Management & Purchasing with basic understanding of SAP Ariba, Production Planning, Plant Maintenance , Sales & Distribution, WM/EWM and Transportation Management. • Must have design and configuration experience in : MM Master Data, Business Partner, Sourcing, Procurement, Pricing, Inventory management, Physical … inventory, ReleaseManagement, Version Management, Valuation and account assignment, Invoice verification, MM Fiori apps • Must have Integration experience SAP with non-SAP external systems (Supplier collaboration, Invoicing, etc.)/internal legacy systems • Translating Functional Specifications into Application design documents, co-ordination with ABAP team, testing of new … batch jobs, SAP standard reports • Ability of handle and lead the development of WRICEF objects independently in collaboration with ABAP • Contribute for overall project management plan using SAP Activate methodology • Experience with SAP S/4 Hana and FIORI • Exceptional Communication and Interpersonal skills Basic Qualifications (Required Skills/ more »
offering CRM Solutions, Client Reporting, Workflow solutions, MI Data platform with MongoDB, Python & Control-M. Demands techno functional expertise with high excellent stake holder management Ability to work with multiple teams span across various geographies & time zones cut across platform demanding high degree of collaboration. Ability to drive and … playing role of techno functional analyst and deliver in agile methodology. Demands profound insight on production support process & etiquettes Ability to drive major incident management with all key stakeholders and other interface teams. Ability to perform huge backlog ticket reduction and finding out solution, Ability to drive CAB representation … mastery on change management process & releasemanagement Ability to work in Devops model which necessitates a hybrid blend of application development and application support exposure Should have sound knowledge on devops , Jenkins , CI CD pipeline implementation. Strong knowledge on Grafana, Moogsoft, splunk, osymosis & GENEOS . Ability to more »
demand as part of a product backlog. • Quality, Risk & Compliance: Accountable for ensuring all products supporting the business are compliant with internal security, risk management policies and practices, external regulatory and statutory requirements e.g. GxP, SARBOX and that Tech continuity plans are in place for all business-critical products. … Change & Releasemanagement: Manage change activity, including Software as a Service delivered change, into the production service in a compliant and efficient manner. • Integrations: Ensure data passing from upstream/downstream systems through integration is efficient, accurate and secure. This also include engineering and building drill-down dashboards … policies and processes regarding protection of sensitive data. Qualifications and skills Essential • Extensive experience with technical solutions supporting Compliance functions (e.g. Third Party Risk Management, Privacy, Whistleblower tools, Risk Management, Legal Operations tools) & related systems configuration and IT project management, system consulting & business analysis. • 10+ years of more »
needs to be based in Northern Ireland. 6 month contract Inside of IR35 A ideal candidate will support and maintain adherence within the Change & ReleaseManagement process within the company and customer base. Responsibilities: Support the implementation and improvement, processes, and procedures under the direction of the Senior … Change Manger. Monitor compliance and ensure the processes and procedures are being adhered to. Support ISO compliance procedures and audit activities annually. Present Change Management process to Clients, Internally and as required for ISO Audits Deliver the process role of “Change Manager”, Chair and participate in internal and customer … and actions are delivered. Use of Change Review boards (Pre-CAB) if applicable to facilitate the preparation and assessment of RFCs. Support the operational management of all types of Change and Release CRQs via Remedy. Support Project teams to ensure Change management procedures are incorporated into their more »
North Cumbria Integrated Care NHS Foundation Trust
onto a Business Analyst Level 4 Apprenticeship. Main duties of the job This role involves day to day support of the applications including, incident management, request fulfilment, problem management, monitoring, change & releasemanagement and decommissioning. This is a busy role so we are looking for we … a technical environment with a Service Desk and associated tools Desirable oDelivering continual service improvements oWorking within an environment that applies the ITIL Service Management framework oWorking in the NHS Knowledge Essential oWorking knowledge of the NHS oUnderstanding of application purposes and requirements in a clinical environment (e.g. PAS more »
Application Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going lifecycle management for those applications. Behaviours • Demonstrate the ability to methodically work through issues • Identify issues end users might be facing and drive improvement and simplifications … to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills • Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project • Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA • Expert understanding … savvy and understand the concerns and priorities of our customer and our own support teams ESSENTIALS SKILLS/QUALIFICATIONS: • Basic Understanding of IT project management methodologies including agile and waterfall • Basic Knowledge of project management tools and techniques • Microsoft Active Directory 2003-2016 server • Microsoft Group Policy Objects more »
for a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Releasemanagement, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level support through the … effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure a full understanding of the query and/or issue raised Provide in-depth analysis including testing, resolution where applicable & updating the customers timely Manage … s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures or as more »
london (hayes), south east england, United Kingdom
CHAMP Cargosystems
for a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Releasemanagement, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level support through the … effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure a full understanding of the query and/or issue raised Provide in-depth analysis including testing, resolution where applicable & updating the customers timely Manage … s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures or as more »
manipulation, querying, and optimising performance. - Familiarity with the Microsoft Power Platform Admin Center. - Demonstrated expertise as a Power Platform Developer, and skilled in data management through the Microsoft BI stack. - Experienced on version control systems, releasemanagement tools, and environment management practices to facilitate seamless transitions more »
warrington, cheshire, north west england, United Kingdom Hybrid / WFH Options
ShortList Recruitment Limited
Foundation Certified (Desirable) -Knowledge of data security, access controls and user security. -Relevant IT Degree or commercial experience in a similar role. -Understanding of releasemanagement and testing processes -Working knowledge of MS Office, SharePoint and Azure Dev Ops -Understanding of AWS -Knowledge of Linux, PowerShell and Python more »
the successful delivery of these solutions will require you to plan, coordinate and lead activities across the full delivery lifecycle. Responsible for the resource management, recruitment, development and growth of our bespoke development capabilities. Leading design phases on Business IT programmes, validating requirements and ensuring that all aspects of … internal and external suppliers. Handover from development and pilot into supported production, ensuring that appropriate documentation and support models are in place. Change, Incident & ReleaseManagement of Bespoke Developments. Having responsibility for the on time delivery of quality solutions that meet business requirements. Supplier and cost management … new technology solutions that could bring significant benefit to the business. Skills and experience A minimum of 3 years demonstrable track record of successful management of internal and external development teams to deliver complex technical and service solutions You will need to have significant previous experience with the below more »
you will technically analyse a variety of applications to understand the installation, configuration, functionality, interoperability and security aspects of software to produce technical and releasemanagement documents to support the deployment and subsequent support of the application. You will be working with Desktop, Web applications, Client/Server more »
london, south east england, United Kingdom Hybrid / WFH Options
Qurated Network
on the design, development, and hold accountability for data engineering services, including storage, orchestration, transformation & semantic layers across the banks data warehouse(eos) Line management of internal data engineers and Third Party Consultants Design & build ELT processes, data warehouse architectures, data marts, cubes, and dashboards; in-line with strategy … solving and data analysis Work in an agile, proactive manner; delivering high-quality solutions in agreed timescales Lead on data engineering activities such as releasemanagement, environment controls, CICD pipeline orchestration Experience Required Proven 10 years of BI development experience in financial services 5 years of Solution Delivery … experience in utilizing Microsoft Azure BI stack Senior Stakeholder Management - Heads Of + Divisional Accountants Line Management Experience - Internal Data Engineers + 3rd Party Consultants This is a permanent role which is based in London with hybrid working. more »
leatherhead, south east england, United Kingdom Hybrid / WFH Options
Police Federation of England and Wales
of future Dynamics 365 CE upgrades/projects. Be responsible for providing guidance and direction in relation to incident resolution, configuration, capacity, continuity, and releasemanagement queries related to Dynamics 365 CE applications. Build strong relationships and present technical ideas and concepts to technical and non-technical audiences. … source control. Advantageous Technical Knowledge Experience working with Azure Dev Ops. Experience with Dynamics ERP applications (I.e., Dynamics Finance and Operations, Dynamics Supply Chain Management, Dynamics Business Central etc) Administration and management of Azure environments, including Network Resource Groups, Virtual Machines, Active Directory and Logic Apps. Attributes Be more »
team leaders Able to work closely with developers as part of small Scrum teams in an agile dev-test environment. Experience of a test management tool such as Azure Devops - Test Hub or equivalent Experience in Manual, Automation (Unit/UI Functional/Integration), Performance and Accessibility testing using … manage work, bugs, test plans & cases, etc. Xamarin and Microsoft Test Cloud Cloud (e.g. Azure) for hosting, test automation, etc. Knowledge or experience in releasemanagement What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date more »