1 to 25 of 494 SLA Jobs in the UK

UK - Hybrid Candidate should have SC (or SC eligible) and AZ 104 certificate. Responsibilities Action, update and resolve logged support incidents in line with SLA commitments. Carry out regular system checks within required timescale. Undertake appropriate system housekeeping activities. Participate in a rota for out-of-hours support. Deploy approved more »

/Able to think outside the boxAffinity for working with complex software productsAbility to prioritise and resolve issues to high standards and within Service Level Agreement timelinesAbility to motivate and listen to team membersExperience working with customer technical teams who have a mixed level of understanding of authentication, including OIDC more »

the national network of sub-contractors. You will continually review and increase fleet productivity at the most effective cost, whilst ensuring that all customer SLA's are either met or exceeded. This is achieved whilst maintaining the highest standards of customer service to both our external and internal customers. Main more »

to remote sites. Design, configure and implementation of network solutions. Use of network management tools to investigate, diagnose and resolve network problems within service level agreement tolerances. Ensure all network equipment is fit for purpose, configurations are up to date and running the latest stable firmware. Understanding project technical requirements more »

solving steps taken and total successful and unsuccessful resolutionsEnsure standard processes and procedures are followed to resolveall client queriesResolve client queries as per the SLA’s defined in thecontract Develop understanding of process/product for the team membersto facilitate better client interaction and troubleshooting Document and analyze call logs … and effectively communicate oral messagesappropriate to listeners and situationsFollow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract SLA’sBuild people capability to ensure operational excellence andmaintain superior customer service levels of the existing account/clientMentor and guide Production Specialists on improving technicalknowledgeCollate more »

lifting and hydraulic hose certification where needed, CoOs, accurate weights and measures, commodity classification for transportation, user manuals and technical drawings - Support or raise SLA CAPEX purchase requests into OSRL ERP system - Ensure the safe and efficient delivery of assets - Support on time payments - Be expected to cover for Global more »

the performance and management of IP networks, and the management of Sub-contractors and Third-party network providers.Duties will include:Verifying performance to agreed SLA’sTimely escalation of issues and inaction to the Technical Services AuthorityOccasional site visits to inspect Network installation and liaison with end userOccasional site visits to more »

significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to projects more »

accurately into a service contract and ensure all contractual documentation is collated, approved and distributed accordingly. Monitor the Team email account to ensure internal SLA's are met and all requests are answered efficiently and effectively. Maintain accurate data in the sales CRM and Finance platform. General administration and general more »

other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT more »

on a helpdesk to support clients Logging and resolving tickets through ConnectWise Manage. Tickets include password resets, system upgrades, network and hardware. Work towards SLA logged on Connectwise Answer phone, emails, remote access PCs. Physical and virtual hardware, setting up laptops to send out phones, barcode scanners and servers. Visit more »

You will be supporting and assisting all service desk enquiries as they are called in with aim of resolving them first time within tight SLA’s. Ket skills: Answering first line support calls and logging into ticketing system. Responding to support calls to ensure customer satisfaction. Troubleshooting issues in the more »

with customers to ensure projects are delivered on time & to agreed specifications. Leading & managing team members including on-boarding, 1 to 1's, KPI & SLA setting & management etc. The experience you will bring to the team: In depth experience in the design/architecture of Windows & Linux server infrastructure. Strong more »

inventory data. Work closely with the PC/SWCs to maintain stock levels, including stock in field with local facilities and ensure compliance to SLA’s. Ensure supplier & PC/SWC audits are conducted in line with the MBNL policy and that the PC/SWCs are adhering to processes more »

the best level of customer service and support. • Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. • Work proactively with call allocators to ensure SLA’s are met in the most economic way. • Have a solid understanding of customers SLA requirement more »

Job title: Administrator Location: Manchester (On-Site) Contract length: 6 months initial contract Working hours: Monday - Friday; 08:30-16:30 Pay rate: £14.59 per hour Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking an more »

our field. Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, resolute Account Managers and unrivalled SLA guarantees on a wide range of our solutions, we are a trusted supplier of voice, data, cloud, security, and mobile solutions to thousands of businesses more »

actions are aligned with the broader strategy. Operate, improve, and build ITIL-based processes, including Change Management, Incident Management, Problem Management, Configuration Management, Reporting, SLA Management, etc. Ensure the appropriate oversight, direction, running and reporting of the functions to maintain effective IT supplier (internal/external) management, service assurance, service more »

Engineering teams to define new data sources and integrate them into the CRM systems Provide regular CRM and ROI reporting Set out measurable lead SLA metrics for commercial teams and provide detailed monthly reporting Candidate Requirements 5 years’ experience working in a similar role for a company that has a more »

the role. You must also have demonstrable experience in leading, developing and managing teams to deliver high quality services in an environment with stringent SLA's and payment mechanism. Fostering a positive and collaborative work environment, and ensuring the team's performance meets or exceeds expectations Since 1987, Mitie's more »

would be highly beneficial. Any cloud hosted development experience would be desirable (AWS, GCP or Azure). Experience in team leadership/management including SLA/KPI management, one to one's & scrum leadership. Active DV security clearance. What you will receive in return: Salary up to more »

technical consultant, you will be working as part of a dedicated team to deliver reactive support to ensure compliance with a strict SLA (Service Level Agreement) associated with the contract. The tasks will include (but not limited to): The primary role is to carry out the troubleshooting of hardware and more »

operational service level agreements are achieved and continuous improvement is driven across all 3 functions. Deliver and maintain daily operation in line with internal SLA’s and KPI’s Ensuring efficient lines of communication are maintained between team members, operational management, the customer, other internal departments and external suppliers. Implement … for supervisory roles. Develop existing and new KPI’s to accurately measure the performance in all departmental areas Ensure the team adhere to published SLA agreement and develop the SLA as appropriate in line with company requirements To be continuously aware of the company health and safety policies including environmental … To complete and maintain 1 to 1’s within department KNOWLEDGE AND EXPERIENCE Knowledge of all Warehouse Operational roles. Experience in supplier management and SLA negotiation. Experience in leading and developing a team. Microsoft Office skills. Excellent communication skills. Performance KPIs. Ability to create, maintain and analyse data. Cost saving more »

What you'll be doing: Overseeing the collation and the timely delivery of data to clients and consultants, ensuring services are delivered within agreed SLA guidelines, and in compliance with relevant regulatory guidelines and industry standards Developing a good standard of Investment Management technical knowledge and an understanding of LGIM more »

longer term including refresh, upgrade, and replacement projects. Key Responsibilities: Support Unix & Linux environments, including Oracle VM, VMware, Infoblox & Oracle Solaris. Resolve incidents within SLA targets and manage problem procedures. Monitor system health using tools like Splunk, Prometheus, Opsview. Design, procure, and commission new/upgraded platforms. Provide consultancy and more »