101 to 125 of 495 SLA Jobs in the UK

Management Leads for issues requiring development. ● Provide telephone and ticket system (JIRA) support to a high degree of customer satisfaction and in line with SLA’s. ● Ensure all Incidents and Requests are accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk Service Management tool (JIRA). ● Deliver excellent more »

provide professional development opportunities for IT staff to enhance their skills and knowledge. Collaborate with external vendors and manage outsourced IT support services, ensuring SLA's are met and issues are resolved promptly. Build and maintain relationships with external vendors and negotiate licensing contracts and professional service agreements. Oversee the more »

external customers to ensure consistent experience Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution Ensure Department/Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Keep skills up to date with IT industry standards as more »

assistance on key projects for customers The Candidate: Previous experience of providing technical IT support utilising D365 Experience of managing a ticket queue, ensuring SLA’s are met in all instances Excellent customer service skills Experience working with Azure DevOps is advantageous Proactive professional who enjoys delivering excellent customer service more »

reviews with both internal and external stakeholders. Implementation experience, including the management of technical issues with development and QA teams. Production support management, ensuring SLA's are managed across releases both scheduled and within the customer roadmap. The role offers the following Flexible working either hybrid or remote depending to more »

of site supplies and stationery inventory Support other team members through collaborative training on company processes and procedures Ensure that Company Service Level Agreements (SLA’s) are met, in relation to the Customer Experience department General administration and maintenance of department records and documentation Job Requirements Proven experience of working more »

and managing the engineering processes on site, ensuring a high level of service and that works re done in line with KPI's and SLA's. Analysis of KPI's to identify improvements. Strategic management of the team, driving team culture as well as improvements of results and advancement of more »

a schedule. Ensuring all service related matters are dealt with in accordance with the contract terms and conditions. Responding to and meeting the clients SLA requirements Working with teams to ensure all open service calls are resolved in a timely manner maintaining and agreed on site spares holding Managing and more »

may reasonably be required by the business. Duties/Responsibilities Answering emails, secure messages and letters from both advisers and end clients within the SLA Answering incoming and making outgoing calls to build relationships with advisers and clients Maintenance of internal records Supporting employers and accountants with technical needs Quality more »

tools, such as Kubernetes, Docker, .Net, Python, or Node.js, are highly desirable. Business & Analysis Monitor service operations performance, ensuring core KPIs are met. Oversee SLA reporting and conduct ad hoc analysis, providing transparency into the global technology stack's performance. Act as an internal technology consultant, leading and managing strategic more »

Participate in client briefings to establish requirement, provide cost estimates and recommend technical solutions to achieve requirements • Liaise with specialist external suppliers to meet SLA requirements, ensuring focus on accountability and customer service • Document full technical direction, pro-forma and run to show for events managed • The Technical Event Producer more »

the businesses operations team, ensuring goals and objectives are met, along with a focus on nurturing a collaborative and continuously improving culture. Working to SLA’s and overseeing the delivery to the businesses clients Driving Continuous Improvement in all areas of the business Being the POC for customers and always more »

a week in the office. Salary: £25,000 - £35,000 per annum + benefits. Key Responsibilities • Complete client file reviews to monitor adherence to SLA's and internal performance standards using the internal audit database or client specific document as appropriate. • Produce audit performance reports to the QA Manager for more »

identifying, diagnosing, managing, and resolving incidents, minimising the impact of any network outage and customer downtime. You will be expected to ensure that customer SLA’s are achieved for all services using Network Monitoring and end-to-end Incident Management processes. Your day-to-day responsibilities will include: Network Monitoring more »

this Delivery Manager role? · Over 5 years of experience in managing a team. · Experience developing processes within a quality management system. · Ability to develop SLA KPI and OKR. · A technical understanding at a high level for software and hardware. · Good interpersonal and communication skills. What’s in it for you more »

to ensure consistent experience Ability to adapt quickly to dynamic team environments to maintain a consistent and effective contribution Ensure Department/Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Keep skills up to date with IT industry standards as more »

integrity across the business Perform testing and installation of new releases and updates Develop workflows fields and UI forms, as well as notifications Maintain SLA agreement For more information, please contact the job poster directly or apply now with an updated CV. more »

and configuration and other configurations. -Validate operational readiness to include, but not limited to, requirements, designs, event engineering, testing, documentation, training, tools, change management, SLA, service assurance policies & procedures, escalation procedures, and disaster recovery & business continuity. -Write service documentation based on operational requirements. -Experience in infrastructure implementation program including major more »

of the role is to ensure that we deliver exceptional customer support at all times whilst ensuring fault resolution in line with our clients SLA obligations. This is an office based role in there Newcastle office. Roles & Responsibilities : fault finding and troubleshooting skills Excellent communication skills Detail focused and able more »

Basic configuration & troubleshooting of Apple machines/mobile devices o Contribution towards creating KB article o Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines. Benefits : You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced more »

to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA’s) to enable good services to be provided to ICT users. The post holder will take a lead role in managing ICT supplier performance and more »

knowledgeable of emerging technologies and industry trends to evaluate their potential impact on the firm to enhance efficiency, security and productivity Ability to ensure SLA’s are met/exceeded For further information, please apply. Due to the high volume of applications, we are not able to respond to all more »

delivery speed for a marketing channel. • Performance Measurement: • CRM Enablement: Enabling operational delivery of CRM campaigns within a global organization in compliance with agency SLA targets. Qualities we’re looking for: • Experience working in a role in digital marketing, ideally in a company operating at a global scale and working more »

internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met. Internal redecs and manage performance, setting guidelines, managing holiday/sickness absences and organise shift cover, undertaking or organising emergency cover as more »

to deliver best in class solutions to Bentley’s users and partners. They will have end-to-end product delivery ownership, including service uptime (SLA), and ability to make data and telemetry-based decisions. The ideal candidate is a strong promoter of agile methods, cloud development with multi-tenant microservices. more »