126 to 150 of 497 SLA Jobs in the UK

internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met. Internal redecs and manage performance, setting guidelines, managing holiday/sickness absences and organise shift cover, undertaking or organising emergency cover as more »

to deliver best in class solutions to Bentley’s users and partners. They will have end-to-end product delivery ownership, including service uptime (SLA), and ability to make data and telemetry-based decisions. The ideal candidate is a strong promoter of agile methods, cloud development with multi-tenant microservices. more »

innovative IT solutions to problems Work within a team and focus on continuous improvement and learning Provide support of existing applications to an agreed SLA Facilitate and support onsite deployments of major projects Your Key Skills OpenEdge experience in a commercial environment Experience with SOAP\REST web services using OpenEdge more »

e-procurement systems Organisation and time management skills Demonstrable public procurement & sourcing experience Experience of working in a busy fast paced environment with agreed SLA’s IT literate (specifically Word, Excel & PowerPoint) Excellent communication and interpersonal skills Good understanding of commercial model Must participate in online and face to face more »

in the longer term including refresh, upgrade, and replacement projects.Key Responsibilities:Support Unix & Linux environments, including Oracle VM, VMware, Infoblox & Oracle Solaris.Resolve incidents within SLA targets and manage problem procedures.Monitor system health using tools like Splunk, Prometheus, Opsview.Design, procure, and commission new/upgraded platforms.Provide consultancy and support to other more »

function across. You will be responsible for: The day to day management and development of the UK payroll bureau team. Ensuring that all payroll SLA's are adhered to. Owning the over financial responsibility for the payroll service. Improving current payroll processes and procedures seeking to automate where possible. Building more »

customisation Develop UI forms, fields, notifications, work flows and JavaScript server/client code. Build reports, gauges, and home pages. Maintain Service Level Agreement (SLA) and monitor SLA work flows. Key Skills : Experience in ServiceNow as a System Administrator or similar responsibility. Ideally, a Certified ServiceNow Administrator. Knowledge of LDAP more »

also work closely with IT and the business program teams to manage operation, development, testing and changes to the platform.PerformanceEnsures that Service Level Agreements (SLA’s) and Performance Indicators (PIs) are agreed and aligned between Business Operations, IT, and the Business.Skills, know-how and experience:Must have: Customer and business more »

also work closely with IT and the business program teams to manage operation, development, testing and changes to the platform.PerformanceEnsures that Service Level Agreements (SLA’s) and Performance Indicators (PIs) are agreed and aligned between Business Operations, IT, and the Business.Skills, know-how and experience:Must have: Customer and business more »

with a proven ability to manage and support a team with high standards, using metrics to drive team performance. Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user more »

SLAs Maintenance and support of IT systems, hardware and applications as well as IT Project work Resolving or escalating user incidents or queries within SLA and KPI timescales Taking ownership of requests and managing through to resolution Performing user and server related administration Supporting Windows Desktop 10-11, Citrix XenApp … the following skills then LETS TALK! Previous experience providing IT Support in a professional services environment. Experience in a Service Desk environment working within SLA and KPIs. Windows Server awareness. Active Directory user configuration experience. Ability to work as part of a team, supporting other team members. Excellent problem solving more »

support of a large and varied user base in IT systems - Experience of an ITIL service environment - Experience of working to Service Level Agreement (SLA) targets and co-ordinating workload to meet them - Understanding and experience of providing an effective customer service Desirable Skills: - Knowledge of ITIL strategy - Knowledge of more »

Who we are looking for A Senior Service Desk Engineer who will collaborate with Service Desk Engineers and the management team, to ensure that we provide an excellent level of customer service at all times. Being a technical service desk more »

Who we Are Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco more »

IT Support Engineer, First Line, Windows & Microsoft, Active Directory, O365, Telephone & Email, Troubleshooting. Law firm or Legal Services experience is highly desirable. ****The role is Manchester based but will require travel to other parts of the UK occasionally**** A Manchester more »

advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software Escalate … calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute to and maintain knowledge base articles and documents Take responsibility for more »

As a Service Desk Engineer you will take end to end ownership for incidents and ensure our employees have sufficient equipment and resources to perform their roles. We are a technical Service Desk and our goal is to ensure that more »

Engineer is responsible for: * Systems, infrastructure and user device remedial maintenance - responding to customer reported incidents which are escalated from the customer, within an SLA framework, ensuring all incidents are resolved or services restored within SLA * Preventative Maintenance – completing system and infrastructure service visits to a planned schedule including conformance … infrastructure * Ensure all service tickets raised on company's ticketing system (Salesforce Service Cloud) are attended and completed in a timely manner against our SLA’s * To complete systems and infrastructure preventative maintenance visits as requested Key Qualifications and Experience * Excellent solid technical background with strong theoretical and practical experience more »

In a nutshellThe Information Security Manager is responsible for assessing and managing the security posture of Business Applications and will lead a small team of colleagues. They provide security support and consultancy directly to business functions who are delivering products more »

a system design to streamline and automate the onboarding process where possible. Organise pre-onboarding preparation in line with the company’s process and SLA providers. Enhance the new employees’ onboarding experience through welcoming communication with clear instructions before their induction day in order for them to understand what they … line manager to understand the leaver’s situation before starting the offboarding process. Organise and monitor the offboarding process, trigger relevant tasks to offboarding SLA providers. Prepare relevant exit correspondence with the departing employee. Have clear and friendly communication with departing employees and attend to any queries and concerns pertaining more »

that are underway at Enterprise and International level and assess its impact on the existing data defects Ensure data defects are handled with the SLA Responsible for managing data quality metrics Prepare and present materials on data defects in relevant data councils Propose proactive & reactive controls to help strengthen the more »

UK - Hybrid Candidate should have SC (or SC eligible) and AZ 104 certificate. Responsibilities Action, update and resolve logged support incidents in line with SLA commitments. Carry out regular system checks within required timescale. Undertake appropriate system housekeeping activities. Participate in a rota for out-of-hours support. Deploy approved more »

implementation of European-wide sourcing strategies Identify, lead and collaborate with in-country teams for local sourcing projects Manage strategic suppliers by monitoring performance, SLA's and continuous improvement activities where required across your portfolio Own contract information, KPI indicator data and approvals for your categories, providing updates annually and more »

for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1s, identifying training needs, and performance improvements and ensuring all more »

processes that ensure our ICT systems are running efficiently. It will be your job to resolve more complex end user issues within our standard SLA's and KPI's. As 2nd line support, you will create and maintain appropriate documentation and coach and mentor 1st line Support Analysts with the … device hardware. Excellent troubleshooting and problem solving skills will be required in order to resolve IT queries. Experience of working to and reporting against SLA's would be beneficial. Previous experience of supporting SAP Applications would also be desirable. Our Story And Mission Our vision is for a world in more »