151 to 175 of 316 SLA Jobs in the UK

with additional authority required for other disclosures. - Answer calls within PCA targets using the agreed customer salutation. - Meet or exceed bespoke/customer-specific SLA's and internal performance measurements, managing internal and third-party suppliers. - Accurately log, update, and close event management tickets in a timely manner, taking corrective more »

What will you be doing? * Ideal candidate is a professional with strong background in production operation support, database technologies, performance tunning and troubleshooting skills. * Candidate must be passionate for chasing and resolving complex systems problem running under dynamic, tactical, high more »

understanding of VPN, DNS, DHCP, LANs/VLANs, and experience in firewall management, preferably Palo Alto. Proficiency in managing IT ticketing systems and ensuring SLA compliance. Preferred Qualifications: Apple certifications (e.g., ACSP), Jamf training, or equivalent qualifications. Okta Essentials training and certification. CCNP and/or CCNA certification or similar more »

and deskside support to colleagues Deliver outstanding customer service to non-technically minded colleagues, listen to requests or issues, and respond within the agreed SLA time frames Support a wide range of customers, from colleagues in Engineering, Finance and HR Desired Skills and Experience: Strong communication skills both written and more »

request tickets in line with agreed processes, working closely with the Service Support team to support all customers.Ensure the timely resolution of tickets within SLA, effective ticket escalation through technical resolver groups and supporting team, ensure regular communication with stakeholders and drive the collection of quality ticket data.Technology Utilisation:Evaluate more »

the client. Calls upon the expertise of support team colleagues to provide assistance when required to ensure cases continue to progress in line with SLA commitments. Follows published processes to seek assistance from colleagues in other departments if needed. Escalates issues and blockages to line manager promptly. Communicates updates to more »

via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues • Alerting Senior Analysts and Managers of reoccurring more »

is enthusiastic about helping users Confident communication skills across phone, email and face-to-face Sound organisational abilities, being able to prioritise workloads Ensuring SLA’s are met; time to respond, time to resolve and first-time-fix. A willingness to gain relevant qualifications and accreditation's Your role would more »

responsibilities: ·Proactively assess gaps in customer satisfaction levels and actions needed to ensure customer critical success factors are delivered. ·Drive the production of relevant SLA and trending data for meaningful service reporting ·Ownership of service assurance and escalation of corrective actions where required service levels are not being met. ·Ownership more »

Users connectivity to Windows 10, in addition to utilising Azure AD, SCCM and any voice comms. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use vehicle to travel more »

and transfer of data between ourselves, our clients, nominated agents and the courts to a high level of quality and to strict timescales and SLA’s. The team is a dynamic one where priorities and work volumes change frequently whilst high quality output is always required, and our approach is more »

of actions performed to troubleshoot/resolve support calls Ensuring that all daily tasks are carried out according to the agree procedures and within SLA’s Identifying trends and critical issues and escalating them to other team members or management, as required To be proactive in identifying areas for improvement more »

access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary. Be able to communicate at all levels of the organisation including where there may be more »

latest development techniques and technology. High technical understanding of IT systems and interface methods. Experience of Business Case development, with experience of managing Supplier SLA's and relationships to develop and deliver effective solutions. Customer focused and the ability to deal effectively with end-user problems. An ability to motivate more »

are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such more »

duties include detailed documentation and incident tracking using the Halo platform, alongside escalating unresolved issues to specialists or management. The role requires adherence to SLA agreements and process guidelines, with a focus on delivering outstanding service and maintaining clear communication with customers. Core Responsibilities: · Monitor & maintain network devices to drive more »

time and to an appropriate level. Key Responsibilities: To undertake in-depth investigation of logged incidents: troubleshooting errors, identifying issues, and implementing resolutions within SLA To work with multiple customers and systems (Business Central/Dynamics NAV) To support 3rd party software within Business Central/Dynamics NAV Where an more »

years demonstrable experience of first line IT technical support or IT customer facing role Experience of handling/resolving IT related queries within agreed SLA timeframes, escalating as necessary Be an effective team member who is able to relate to colleagues at all levels across our large multi-site organisation more »

a fast-paced and agile environment and embrace challenges for personal growth.Continuously improve customer support processes to enhance service delivery.Working to KPI targets and SLA’s to support the performance of the company.Collaborate effectively in a supportive team environment.Who you are:You’re a customer support specialist and you love more »

and scale of the department. • Uses appropriate planning and tools to succeed in own role and consistently meet KPI’s/OLA’s/SLA • Keep up to date with best practice in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance more »

specialist to join their team based in London. Your duties and responsibilities will be: Efficiently manage and prioritise support tickets, ensuring resolutions align with SLA targets, troubleshooting and resolving Apple Mac issues. Adhere strictly to service processes Maintain accurate, comprehensive ticket records and consistently update clients Emphasise quality and first more »

a talented SQL Database Administrator to join our dynamic team and contribute to our mission. Key Responsibilities: Accepting, prioritising and resolving incidents within agreed SLA Problem management To support ServiceDesk engineers in resolving complex issues To provide mentoring to ServiceDesk engineers To provide support to other IT staff To provide more »

business. Managing services both on-premises and within cloud technologies. Digital Support Tasks: Responding to requests and incidents with professionalism and timeliness to meet SLA objectives of the department. Solving technically complex challenges through use of knowledge and working with support teams. Working with third party vendors and suppliers to more »

re-runs as appropriate. Ensuring all aspects of payroll processing for the portfolio of BrightHR Managed Payroll Service clients are completed accurately and within SLA timeframes. Measure client non adherence to agreed submission deadlines and liaise with clients to maintain delivery against agreed deadlines. Ensuring all client queries are responded more »

review and sign off• Take on case work on an as needed basis• Identify opportunities to use technology to streamline immigration processes• Implement the SLA framework ensuring timely and accurate escalations in line with service level commitments• Employ strong risk management controls in line with legislation and compliance requirements• Adapt more »