76 to 100 of 136 Service Analyst Jobs in the UK

Operating systems Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center more »

partner to a independently owned test consultancy, that provide testing services to the financial services industry. There is an immediate requirement for 4x Test Analyst's that will play a pivotal role in testing financial services platforms and applications. We are looking for Test Analysts with the following experience … Experience operating as a Test Analyst with a background in financial services (Previous mortgages experience is a bonus) Producing test plans, test scripts and documentation for new and amended software or services Ability to interpret, execute and document complex test scripts using agreed methods and standards record and analyses more »

Ready to level up your IT support career? Join our team as a Second Line Service Desk Analyst and become a key member of our tech problem-solving team! What you'll do: Crack complex cases: Put your diagnostic skills to work, going beyond the basics to find … those pesky IT gremlins for a variety of clients. Champion our users: Deliver exceptional customer service, making a real difference in their workdays. Learn and grow: Collaborate with our talented team, expanding your knowledge and boosting your career potential. Juggle tasks like a pro: Provide support via phone, remotely … logging tickets and explaining solutions. Strong problem-solving and analytical skills: You can isolate issues and find the most efficient fixes. Top notch customer service: You get a buzz out of helping customers. Why join the team at Lumina Technologies in Hemel Hempstead? This is a great opportunity to more »

IT Services Analyst Location: Edinburgh Salary: £25,305 - £29,102 per annum (pro rata) Contract: Permanent; Full Time (35 hours per week) Closing Date: Friday 21 June 2024 Our client has an exciting opportunity available for an experienced IT Services Analyst, to provide 1st and 2nd line support … remotely for their hospices, offices and shops. This is a varied, interesting role that will require a solid technical skillset, combined with excellent customer service skills. The role As part of the IT Service Desk team, you'll provide a broad range of software and hardware support to … their employees across Scotland. The service desk is the single point of contact for users with issues, queries and requests related to their IT solutions and you will help ensure those issues are resolved effectively and efficiently. Their ambition is to reach every family in Scotland who is living more »

Service Desk Analyst – (EPOS, POS, Point of Sale, Windows, Helpdesk, Support, Hardware, Networking, LAN/WAN, DNS, DHCP, TCI/IP) – Permanent – High Wycombe Charles Simon Associates are currently looking for an Service Desk Analyst on a permanent basis for our global business based in High … supporting EPOS/POS systems on a daily basis Location: High Wycombe Salary: Up to £32,000 per annum Skills/Requirements for the Service Desk Analyst: Previous experience of working and supporting EPOS/POS systems is vital Any previous service desk or remote support Strong … support, ideally Windows 10 and/or 11 Good network troubleshooting around DNS, DHCP LAN/WAN support experience Start date is ASAP The Service Desk Analyst will be responsible for: Providing technical support to staff via phone or email as first point of contact while following pre more »

IT Services Analyst Location: Edinburgh Salary: £25,305 - £29,102 per annum (pro rata) Contract: Permanent; Full Time (35 hours per week) Closing Date: Friday 21 June 2024 We have an exciting opportunity available at CHAS for an experienced IT Services Analyst, to provide 1st and 2nd line … remotely for our hospices, offices and shops. This is a varied, interesting role that will require a solid technical skillset, combined with excellent customer service skills. The role As part of the IT Service Desk team, you’ll provide a broad range of software and hardware support to … our employees across Scotland. The service desk is the single point of contact for users with issues, queries and requests related to our IT solutions and you will help ensure those issues are resolved effectively and efficiently. At CHAS our ambition is to reach every family in Scotland who more »

Infrastructure Analyst York - Hybrid Permanent The role delivers ongoing operational business requirements in the following areas: Primary focus on Azure administration and assisting with delivery, service improvements, and operational support. Day to day operational performance of the server estate to agreed SLA's and KPIs. Changes to the … server estate to meet ongoing business demands. Delivering continuous service improvement Emergency response to critical incidents. Specific Operational Focus Microsoft Azure. Operational performance * Ensure effective operation of the server estate, including but not limited to: * Server OS. * Group Policy. * File systems (on-premises and cloud). * Exchange (on-premises more »

Your new role As a Service Desk Analyst you'll play a crucial role in assisting internal customers. Your responsibilities include providing 1st and 2nd line technical support, resolving incidents according to guidelines and Service Level Agreements, and supporting users with Victim Support procured computers. Additionally, you … ll create and update Knowledge Base articles, User Guides, and FAQs to enhance self-service capabilities. Your active participation in team meetings, workshops, and IT projects will contribute to our overall success. If you're passionate about technology and helping others, this role is an excellent fit! What you … ll need to succeed Experience of working in 1st/2nd line Service Desk support role. Experience in an ITIL aligned enterprise environment. Microsoft Active Directory & Microsoft EntraID (Azure), managing computer and user accounts, groups and containers. End user hardware setup, configuration, troubleshooting and diagnostics. Specific familiarity with Lenovo more »

Business Analyst/Systems Analyst required by a Professional Services Firm based in Liverpool paying upto 45k, you will need your own transport as you will be visiting other sites in the North West area Do you dream of smarter work flows and a laser focus on efficiency … We're looking for a talented Business Analyst to join a team at a professional services firm in Liverpool. You'll be instrumental in streamlining operations and maximising productivity by leveraging cutting-edge automation and process optimisation. Here's what you'll conquer: Become a detective of inefficiency! Identify … Leverage data analysis to make data-driven decisions and empower staff with information processing improvements. Are you the perfect fit? Experience as a Business Analyst, Process Improvement specialist, or similar role is a must. Proficiency in Microsoft Power Automate, Salesforce development, SQL coding, and reporting tools (Power BI, SQL more »

network infrastructure across multiple sites. Your responsibilities include: Configuring and optimizing Cisco networking devices, such as routers, switches, and wireless controllers. Managing Cisco Identity Service Engine (ISE), ensuring secure access and authentication Overseeing network security through firewalls, implementing LAN/WAN solutions, and optimizing Quality of Service (QoS … What we're looking for: Proven experience in configuring and maintaining Cisco networking equipment, including routers, switches, and WLAN components. Expertise in Cisco Identity Service Engine (ISE) for secure access and authentication Proficiency in managing firewalls and implementing LAN/WAN solutions In-depth knowledge of DHCP, IPAM, Umbrella … and Quality of Service (QoS). Hands-on experience with Active Directory, Citrix Netscalers, Azure AD, and Office 365 integration Familiarity with virtualization technologies, including VMware and virtual servers. Strong understanding of network monitoring tools such as Zabbix and Logic Monitor. Ability to collaborate effectively with cross-functional teams more »

Role: Technical Services Analyst (2nd line Infrastructure) Location: Luton (with option to work 3 days from home after probation) Salary: £38,000 - £42,000 + a comprehensive range of Employee Benefits Key Skills: 2nd line support infrastructure support including M365, Exchange online, MS Teams, Citrix, plus systems admin skills … and issues around M365, Exchange online and Citrix related queries. Support sys admin projects, including Exchange online, M365, SCCM, Intune etc. Provide excellent customer service to all Users of the service. Create and maintain relevant technical documentation and knowledge articles. The successful candidate will be able to demonstrate: Essential … in the following technical environment: M365, (Exchange online, Teams, Sharepoint), Email, (Exchange), MS system Centre/Endpoint Manager, Intune. Active Directory admin. Exceptional customer service skills. Strong written and verbal communication skills. Eagerness to learn any new technologies. Great team player experience Desirable skills include: VMWare Monitoring tools Mobile more »

Finance Sector Client is expanding its Technology Team as they progress an ambitious transformation programme. As the evolution continues, they now require an IT Service Desk Analyst to join the team. This role involves resolving daily support requests from users both locally and internationally, ensuring critical systems are …/on-call batch operator shifts on a rota basis, with an additional shift allowance or on-call payment for unsociable hours. The IT Service Desk Analyst will be responsible for: Providing first and second line Service Desk support, addressing and resolving incidents and fulfilling service requests raised by users across seven countries, interacting with technical teams and suppliers to ensure a prompt restoration of service Providing out of hours Batch operations and other Support on a rota/agreed basis Maintaining knowledge articles, policy & procedure documentation to the required standard Performing general IT more »

Greencore as a place to work. Why not come join us? What you'll be doing: Working as part of a team, the IT Service Desk is the first point of contact for all IT issues (Incidents and Service Requests), you will be logging and responding these issues … systems As part of a team of 11 you will provide support for a number of IT systems Issues not resolved by the IT Service Desk are passed to our partners or 3rd line support teams, the IT Service Desk tracks and manages issues with partners to ensure … that the partners are providing us with excellent service in line with contractual obligations and for 3rd line support teams we are always looking for additional activity that can be moved to the service desk to improve the service to our end users About You: An outgoing more »

Manage Service Analyst Join a dynamic team as a Managed Services Specialist. Dive into a role where you'll oversee operations, streamline processes, and ensure seamless communication between various teams. Make an impact in a thriving environment where your expertise shapes superior service delivery. Roles Responsibilities Support … the internal software. Facilitating communication between data centres and customers. Coordinating with Managed Service, Technical Services, Internal Service Desk, Development, and Implementation teams through effective communication Meeting operational SLA's Support the Head of Enterprise Operations with daily processing responsibilities, including: Supervising, verifying, and finalising daily processing and … both direct and banking partner clients to ensure business. What you'll need Experience within a support background. ITIL Knowledge (V3 or V4) within Service Management. SQL knowledge and Experience, 2012/2014/2019 and SQL Querying Skills Understanding of Relational Databases. PowerShell experience beneficial Sound like something more »

Service Desk Analyst Our client based in South Manchester is currently looking for a Service Desk Analyst. The Service Desk Analyst will provide day-to-day support for the Service Desk team. Responsibilities: Coordinate and support all the administrative duties as directed by the … Head of Implementations and Service Desk on a day-to-day basis. Assist with coordination & monitoring of team training & development plan. Analysis of Support tickets to identify both internal/external training requirements. Skills and experience: Good data processing skills Drive and determination Motivation Confident and enthusiastic Ability to … more Private medical How to Apply if Youre Interested in this Job: If this sounds like your perfect role, click Apply without delay! Service Desk Analyst more »

Our client is looking for a for a Service Desk Analyst for a contract position, located in Aberdeen. ROLE: To help develop, implement and operate a service desk structure based on ITIL practices in order to support users and manage maintenance and use of the IT systems more »

We are a forward-thinking company seeking an apprentice service desk analyst to join the team in providing excellent IT remote support to our clients. You will become a valued member of the team at the forefront of our technical support desk, while gaining industry recognised certifications through … the apprenticeship training program. Role You will need a passion for IT; an understanding of excellent customer service; an enthusiastic, positive attitude; and the willingness to talk to people, exhibit confidence, and work at a high level with varied customers and technologies. Daily responsibilities: [will include:] First point of … contact for customers reporting IT issues via a multitude of channels (including phone, email, and customer portals) Providing excellent customer service Raising, prioritising, and working on support tickets Configuration of new client devices Providing remote and onsite support to a variety of clients Following and creating documentation and processes more »

Cloud Services Analyst UK Remote 30-40k Package + Great Benefits Our globally recognised consultancy client specialises in software licensing and transformational infrastructure solutions. This fantastic company has grown enormously across the board, doubling in size over the last few years. To meet expectations, they now have an … immediate and exciting remote opening for a Cloud Services Analyst. Cloud Services Analyst rewards: Competitive starting salary of 30-40k per annum Regular monthly gatherings Access to cutting-edge technology Opportunities for career advancement (excellent training) Generous benefits Cloud Services Analyst responsibilities: Overseeing the setup, configuration, and … Implementing and managing security protocols to protect data and applications Monitoring and managing cloud usage Providing support and troubleshooting for cloud-related issues, resolving service disruptions, and implementing fixes Developing automation scripts and tools to streamline cloud operations Ensuring that cloud services comply with regulatory and organisational standards and more »

A leading accountancy and business advisory firm is seeking a talented IT Service Desk Analyst Apprentice. This firm provides crucial advice and solutions to entrepreneurial organizations navigating todays dynamic business landscape. Working closely with Britain's economic engineambitious, high-growth businessesthe firm directly advises owners and management teams … helping them fuel the economy. The IT Service Desk Analyst will play a pivotal role in maintaining and advancing the firms IT infrastructure. Reporting to the IT Hub Lead, the successful candidate will assist in delivering IT support across the organization, ensuring the firm's services and applications … are fit for the modern market. Key Responsibilities: Act as the first point of contact for IT support incidents and service requests. Record, resolve, and escalate support issues to appropriate teams. Ensure IT support functions operate within defined KPIs and SLAs. Collaborate with various departments to implement new ideas more »

A Lancashire based Tech Company are looking to recruit a number of enthusiastic and ambitious Trainee Service Desk Analysts for its Tier 1 Service Desk.A great opportunity to break into the IT sector and be full trained and developed in troubleshooting software and hardware issues. Hybrid working available … rd party suppliers through to resolution Assist in software deployment and configuration projects Communicate with other departments to ensure smooth operation of the Service Desk Who are we looking for? Are you looking for that initial break into the IT sector? Are you enthusiastic with great communication skills and … your family/friend network for IT issues and love coming up with a solution and solving problems! Do you love providing good customer service and enjoy talking to people over the phone? Then this could be the role for you! Essential skills Customer service experience eg. Call more »

Service Desk Analyst (1st & 2nd Line) Location: Cardiff, South Glamorgan (Hybrid) Salary: £25,00 - £25,700 + Excellent Benefits Permanent, Monday - Friday, 9am - 5pm (Occasional Travel) Our client is a prominent UK based charity, seeking a Service Desk Analyst to join their established team. The Role … As a Service Desk Analyst, you will be responsible for providing 1st and 2nd line support including application support to circa 1200 staff nationally in an ITIL based environment. You are expected to manage a high volume of approximately 35-40 tickets per day. Duties: Perform hardware setup … Over IP telephony solutions, with a focus on supporting Skype for Business. Requirements: Previous experience working in a similar role. Possess 1st & 2nd line Service Desk experience. Experience working in an ITIL aligned enterprise environment. Familiarity with IT Service Management tools i.e. ticket logging software, Microsoft System Centre. more »

Managed Services Analyst Livingston Hybrid Bright Purple are on the lookout for an experienced IT professional to join our client's Livingston office. You will be joining a close-knit Managed Services team who support operations both internally and externally. Benefits: Flexibility, work from home 3days per week Employee more »

passed swiftly and effectively to paramedics? The Ambulance Radio Programme (ARP) Team are spread across the country and we are looking for a Central Service Analyst to join the Team in either the Barnsley Office or the Bristol Office. ARP are looking for enthusiastic candidates up for a … your experience and qualifications and talk to you more about the role! Main duties of the job The successful candidate will work within the Service Team and play a big part working with suppliers and the rest of ARP, in readiness for the go live of our main programmes. … one of our core values as an organisation. If you think this is the role for you, and you have a thirst for customer service, delivery support, prospects of a career, and are existing or brand new to the NHS, then we'd be really excited to see your more »

passed swiftly and effectively to paramedics? The Ambulance Radio Programme (ARP) Team are spread across the country and we are looking for a Central Service Analyst to join the Team in either the Barnsley Office or the Bristol Office. ARP are looking for enthusiastic candidates up for a … your experience and qualifications and talk to you more about the role! Main duties of the job The successful candidate will work within the Service Team and play a big part working with suppliers and the rest of ARP, in readiness for the go live of our main programmes. … one of our core values as an organisation. If you think this is the role for you, and you have a thirst for customer service, delivery support, prospects of a career, and are existing or brand new to the NHS, then we'd be really excited to see your more »

Are you looking for a new opportunity as a Senior Technical Analyst, within Infrastructure Services? This is a brilliant opportunity for a Senior Technical Analyst, Infrastructure Services, to join our industry leading client based in the Cheshire area! The role will report into the EMEA/APAC IT … software platforms, including but not limited to client operating systems, networking, messaging, reporting platforms and all other software-based systems. The ideal Senior Technical Analyst, Infrastructure Services, based in the Cheshire area, will have previous experience within a similar role, along with: Strong, proven Cisco networking hands-on skills. … Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory. This is an exciting opportunity for a Senior Technical Analyst, Infrastructure Services, based in the Cheshire area, to join a company where you can develop your career and play an integral role within the more »