ServiceDeskEngineer Are you ready to embark on an exhilarating journey in the world of IT support? Look no further! With over 25 years of unparalleled expertise in our sector, our company is one of the main leaders in an ever growing industry. We're seeking … a passionate and dedicated ServiceDeskEngineer to join our team and elevate our commitment to excellence! The Benefits We Offer A competitive salary starting at £25,000 with shift allowance and further benefits 25 days annual holiday, bank holidays and birthday off Development through the company … scheme Income protection and life assurance policies Tax free childcare scheme and eye care for staff Company pension Key Responsibilities As part of our servicedesk you will be our first line of response, liaising with our staff to ensure that they have the support needed to assist more »
London, England, United Kingdom Hybrid / WFH Options
Sereno IT Support
TITLE: ServiceDeskEngineer (2nd Line) LOCATION: London/remote hybrid HOURS: Monday to Friday: 9am – 6pm SALARY: £35-40K (depending on Experience) 1. Who are Sereno? At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best … and relationships between all our staff at any level and with all our clients. We are looking for creative thinkers, technology enthusiasts, and customer service heroes, to help us scale this business. It’s a perfect time to join us now, as we will always prioritise internal promotions, personal … system and online chat. • You will also act as the escalation point for 1st line engineers. • Liaising with clients throughout the lifecycle of the service ticket, ensuring issues are closed off and communicated to clients and providing an excellent customer service and experience. • Meet ServiceDeskmore »
STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD. An excellent opportunity has arisen to join ICT Services in ABUHB. Reporting to the ICT ServiceDesk Team Lead, the post holder will be part of busy ICT ServiceDesk Team providing technical support to staff across … The role requires a self-motivated individual, able to demonstrate an aptitude for technology and a flair for troubleshooting. Able to demonstrate excellent customer service, have excellent planning and administrative skills and the ability to manage their time effectively ensuring all objectives and deadlines are met. The ability to … clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the more »
Bedale, North Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
ecruit
Senior ServiceDeskEngineer – £27,500 – Newton Le Willows, Warrington The Role Do you have at least 3 Years of Managed Helpdesk experience? Do you have a knack for solving technical issues and a background in IT support? If so, IDT Support Solutions is looking for a … Senior ServiceDeskEngineer to join the team! Our goal is to always provide exceptional level of service. We aim for lasting partnerships with our clients. In this role, you will provide technical support to our customers, colleagues, and internal stakeholders through various communication channels, including phone … This position is primarily office-based, with the flexibility to work from home upon request. You will play a critical role in shaping our service offering and maintaining our reputation for excellent customer service. Key Responsibilities: Provide 1st/2nd line support for Microsoft's core cloud business applications more »
2nd Line ServiceDeskEngineer Edinburgh/Onsite £25,000 - £35,000 Our client is actively seeking a skilled 2nd Line ServiceDeskEngineer to join their dynamic team. They're a Managed Service Provider, delivering top-notch services to clients in the … heart of Edinburgh, known for their unwavering commitment to technical innovation. As a 2nd Line ServiceDeskEngineer, you'll play a pivotal role in providing remtoe technical support and the occasaional onsite break-fix solutions Day-to-Day: Swiftly respond to escalated servicedesk … on-site technical support. Implement break-fix solutions directly at client sites, addressing a spectrum of hardware and software issues. Collaborate seamlessly with the servicedesk team to overcome complex technical challenges. Contribute to the development of the technical documentation. Tech Stack: Active Directory Office 365 Windows Server more »
Job summary Are you an enthusiastic and motivated customer focused ServiceDeskEngineer? IT Services at Humber Teaching NHS Foundation Trust are looking to recruit to their busy team based at Willerby Hill. Working 37.5 hours a week between 8am and 5pm Mondays to Fridays thesuccessful candidate … provides the first point of contact for all IT related Incidents and Service Requests. The majority of support is provided remotely, with an element of in person support for customers who bring equipment to the department. The post also offers opportunities to join our Out of Hours rota. Main … duties of the job The successful candidate will have: Prior ServiceDesk experience, minimum of 1 year. Ability to provide excellent IT support for Microsoft software with emphasis on Windows 10/11 and Office 365. Excellent customer service skills Ability to communicate effectively (both written, verbally more »
Job Title: IT ServiceDeskEngineer Job Type: Permanent, Full Time Salary: £25-32,000 Location: Bromsgrove- National Travel Required Do you have a keen interest in IT? You will be supporting with trouble shooting, 1st and 2nd line IT support issues across local offices. This role … to support with projects and initiatives within the group so your own transport is essential for this position. You will have experience within a ServiceDesk role previously providing both onsite and remote user support, regular support issues raised include installing and configuring computer hardware, software, systems,networks … and Responsiblities: Provide 1st and 2nd line support, troubleshooting, and repair for applications, IT equipment and networks. Respond in a timely manner to multiple service issues and requests, escalating where required. Provide business wide monitoring of critical systems and determine escalation as necessary. Administer the Joiners/Movers/ more »
ServiceDeskEngineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced ServiceDesk Engineers to join a team with a genuine passion for technology. The Role As a ServiceDeskEngineer, you … wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure … user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working more »
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent role. Reports to: ServiceDesk Manager Salary: £40k - £50k Overview This position will provide technical support to our client’s customers within a servicedesk environment mainly … and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs. Drive service improvement within the servicedesk to improve first time fix resolution times. Communicate clearly, effectively and in a timely manner with all … customers. Create and maintain accurate documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Support with the delivery of projects where applicable. Continue to develop technical knowledge and skillset through formal training, informal training and hands on more »
Role: 2nd Line Support Engineer Location: Preston, Lancashire Salary: Up to £32,000 Industry: Logistic/Operations Overview: I am partnered with a national logistics firm in Preston who are in need of a second line engineer to join their busy servicedesk team. This isn … t a general servicedesk, their team are extremely hands on and deal with BAU, infrastructure and projects! Key Responsibilities & Technical Stack * Provide high level technical support to users via phone, email, and in person. * Install, configure, and maintain operating systems and software applications. * Collaborate with other IT … networking including routers and switches - Draytek & Cisco * Server upgrades, installs and decommissioning * Citrix - other virtualisation beneficial - VMWare and Hyper-V * Excellent communication and customer service skills. Benefits: * Competitive salary up to £32,000 per annum. * 2 x year discretionary bonus (5%) * 25 days holiday plus your birthday off * Share more »
Employment Type: Permanent
Salary: £28000 - £32000/annum 25 days holiday and bonus
Helpdesk/ServiceDeskEngineer - Up to £30k DOE Are you an experienced IT Support/Helpdesk Engineer looking for your next position? Our client, a top-tier IT Managed Services provider, is seeking an experienced ServiceDeskEngineer to join their team. … for a maximum of 5 bonus days. ** Quarterly company bonus scheme with a breakeven bonus, and a higher target bonus. Job Title: Helpdesk/ServiceDeskEngineer Salary: GBP 28,000 - 30,000 DOE Location: Office Based in Lancing (Mon-Fri 8:30am-5:30pm), hybrid capabilities more »
Gloucester, Gloucestershire, South West, United Kingdom
Omega Resource Group
3rd Line ServiceDeskEngineer Location: Gloucester Pay Range/details: up to £42,000 doe Contract Type: Permanent Our client is looking for a 3rd line servicedeskengineer to be responsible for providing all levels of technical support to remote and onsite … customers. The role is responsible for achieving and maintaining excellent working relationships with customers and providing a high level of service and support. Key Responsibilities – 3rd Line ServiceDeskEngineer Providing support and coaching to 1st, 2nd & 3rd line engineers acting as an escalation resolution point … the Technology Management team with managing the support team and departmental responsibilities and covering for them as and when required Qualifications & Requirements – 3rd Line ServiceDeskEngineer Experience of working in a Managed Service Provider or similar IT support environment covering a number of different technical more »
Role: ServiceDeskEngineer (Hybrid) Location: Bristol Salary: £30,000 - £35,000 I am currently recruiting for a FinTech start-up in Bristol looking for a ServiceDeskEngineer to join their IT Department. They are a Cloud-based company, so would need someone more »
ST1, Cobridge, Stoke-on-Trent, Etruria, Staffordshire, United Kingdom
Saunders Scott
Key responsibilities include but are not limited to: Incident Management: Respond to and resolve complex incidents. Provide efficient and timely solutions to maintain high service levels. Manage P1 communications and technical incident calls if required. Patch Management: Regularly test and patch systems and software to ensure security and functionality. … be required as we move to round-the-clock operations later in the year. Education And Experience Requirements As the 24/7 Support Engineer you will have: The successful Engineer will need to possess 3 years' experience within IT Support, ideally covering 2nd line and some 3rd … to continually developing technical skills. Initiative and pro-activity matched by an ability to be a strong member of a team. Experience of managed service environments, with an awareness of ITIL best practice. Experience of build, test, and implementation of systems, along with 3rd line operational support. Effective communication more »
IT ServiceDeskEngineer Middlesbrough/Onsite £20,000 - £25,000 Are you passionate about IT and ready to embark on an exciting journey with a leading Managed Service Provider? We're working with a prominent Managed Service Provider renowned for delivering exceptional IT solutions … we want to hear from you. Day-to-Day: Offer front-line technical support to end-users, ensuring prompt issue resolution. Collaborate with the servicedesk team to address IT challenges effectively. Contribute to the development of technical documentation. Maintain and support existing IT infrastructure and networks. Tech more »
Employment Type: Permanent
Salary: £20000 - £25000/annum 28 days holiday, pension, discount
Whitchurch, Bath and North East Somerset, Somerset, United Kingdom
Moon Executive Search
Opportunity for an experienced 2nd Line ServiceDeskEngineer for a leading Bristol based IT Managed Service Provider. Providing 2nd line support direct from clients, as well as escalations from the 1st line teams, via phone and email through ticketing systems. Must have strong customer servicemore »
ServiceDeskEngineer - Bury St Edmunds - Up to £40,000 2nd Line Support My client is a renowned leader in the field of Technology. They are currently seeking a skilled and dedicated ServiceDeskEngineer to join their dynamic team. With their commitment to … have experienced significant growth and are now looking to expand the Support team to meet the demands of their expanding client base. As a ServiceDeskEngineer, you will play a crucial role in ensuring the smooth operation and support of their industry-leading products. Your technical … operations Assist with projects and new roll outs of application and software's Technical Experience 2-5 years of successful IT experience (Technical/Servicedesk) Experience working within a ticket based environment Working experience with the Windows Operating systems Exposure and experience with Windows Server Office more »
Employment Type: Permanent
Salary: £30000 - £40000/annum Healthcare, Life Insurance, Onsite P
Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
Be Technology
ServiceDeskEngineer - Bury St Edmunds - Up to £40,000 2nd Line Support My client is a renowned leader in the field of Technology. They are currently seeking a skilled and dedicated ServiceDeskEngineer to join their dynamic team. With their commitment to … have experienced significant growth and are now looking to expand the Support team to meet the demands of their expanding client base. As a ServiceDeskEngineer, you will play a crucial role in ensuring the smooth operation and support of their industry-leading products. Your technical … operations Assist with projects and new roll outs of application and software's Technical Experience 2-5 years of successful IT experience (Technical/Servicedesk) Experience working within a ticket based environment Working experience with the Windows Operating systems Exposure and experience with Windows Server Office more »
Sheffield, South Yorkshire, Yorkshire, United Kingdom
Senitor Associates Limited
ServiceDeskEngineer - £28 - 31K - Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line ServiceDeskEngineer to join their internal IT department, on a permanent basis. The successful candidate will provide IT support to … of IT improvements for the business.. Key Responsibilities: Provide technical support and resolution for all incidents reported across the group. Ensure all incidents and service requests are resolved within the timescales defined in the SLA. Provide servicedesk communications and notifications for service outages to IT … Windows Server 2008 upwards, Exchange 13/Office365, Active Directory, VMWare/Hyper-V, Laptop/desktop installation. Respond to alerts notified to the ServiceDesk from monitoring tools, ensuring these are assigned to and resolved by the correct support teams or vendors. Escalate any issues or concerns more »
Ipswich, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
Focus Resourcing Group
supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the servicedesk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced ServiceDeskEngineer with experience of the educational environment. Your role as ServiceDeskEngineer: Manage and assist with Schools … visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of more »
Sudbury, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
Focus Resourcing Group
supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the servicedesk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced ServiceDeskEngineer with experience of the educational environment. Your role as ServiceDeskEngineer: Manage and assist with Schools … visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of more »
Wetherby, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Searchability (UK) Ltd
2nd Line ServiceDeskEngineer Opportunity for a 2nd Line ServiceDeskEngineer to join the UK's leading cloud technology managed service provider based near Leeds. Salary between £30,000 and £35,000 depending on experience plus benefits. Who we are: We … are the UK's leading managed service provider helping businesses across the UK implement cloud technologies, security and general support. We're looking for a driven individual who shares the same values for growth and development as us. Benefits: Hybrid working model. 25 days holiday plus bank holidays and more »
Sudbury, Suffolk, United Kingdom Hybrid / WFH Options
Focus Resourcing
supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the servicedesk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced ServiceDeskEngineer with experience of the educational environment. Your role as ServiceDeskEngineer: Manage and assist with Schools … visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of more »
Ipswich, Suffolk, United Kingdom Hybrid / WFH Options
Focus Resourcing
supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the servicedesk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced ServiceDeskEngineer with experience of the educational environment. Your role as ServiceDeskEngineer: Manage and assist with Schools … visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of more »
Middlesbrough, North Yorkshire, North East, United Kingdom
In Technology Group Limited
IT ServiceDeskEngineer Middlesbrough/Onsite £20,000 - £25,000 Are you passionate about IT and ready to embark on an exciting journey with a leading Managed Service Provider? We're working with a prominent Managed Service Provider renowned for delivering exceptional IT solutions … we want to hear from you. Day-to-Day: Offer front-line technical support to end-users, ensuring prompt issue resolution. Collaborate with the servicedesk team to address IT challenges effectively. Contribute to the development of technical documentation. Maintain and support existing IT infrastructure and networks. Tech more »