impact they have to the business and which are most important. Responsibilities Take ownership of the budget and allocate funding to areas of the service based on your decision with w... more »
impact they have to the business and which are most important. Responsibilities Take ownership of the budget and allocate funding to areas of the service based on your decision with w... APCT1_UKTJ more »
Exeter, Devon, United Kingdom Hybrid / WFH Options
Confidential
ServiceOwner Remote role with visits to client site in Exeter around 1 to 2 times every fortnight. Job Description A serviceowner is accountable for the quality of their service. They adopt a portfolio view, managing end-to-end services, which include multiple products and … channels. The serviceowner is accountable to ensure the appropriate levels of service delivery, financial spend and continuous... more »
For ourEMEA Service Operations team we are looking for aServices Quality Regional Business Process Owner. In this role, you will be responsible for developing and managing the EMEA Services Quality Management processes, providing standardization across the region. As a Quality Lead, you will play a crucial role in the more »
Slough, Berkshire, South East, United Kingdom Hybrid / WFH Options
Eaton
For ourEMEA Service Operations team we are looking for aServices Quality Regional Business Process Owner. In this role, you will be responsible for developing and managing the EMEA Services Quality Management processes, providing standardization across the region. As a Quality Lead, you will play a crucial role in the … Netherlands - Hengelo, Belgium - Groot-Bijgaarden, Spain - Barcelona, Sweden -Stockholm, Finland - Espoo, Germany - Bonn, Italy - Milan and Hungary Budapest. It is reporting to the EMEA Service Performance & Quality Manager. Responsibilities: Lead the Quality Management function for EMEA Electrical Services to establish a culture of zero error & customer satisfaction improvement Collaborate … prior to implementation Capture Voice of the Customer VoC through customized surveys, developed and deployed for Services operational improvement Define and develop the Electrical Service Quality Management Framework aligned to Eaton Quality Management standards Carry out quality driven customer reviews with some key accounts across the region Ensure customer more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Cognizant
ServiceOwner Remote role with visits to client site in Exeter around 1 to 2 times every fortnight. Job Description A serviceowner is accountable for the quality of their service. They adopt a portfolio view, managing end-to-end services, which include multiple products and … channels. The serviceowner is accountable to ensure the appropriate levels of service delivery, financial spend and continuous improvement At this role level, you will: Operate at scale and provide the connection between multidisciplinary business areas and stakeholders. Ensure the necessary business processes are followed. Participate in … the governance of the service, including acting as a point of escalation for the delivery teams. Qwn the budget and allocate funding to areas of the service based on your decisions about priorities. Communicate the benefits and performance of your service. Be responsible for the successful operation and more »
Cognizant Microsoft Business Group ServiceOwner Remote role with visits to client site in Exeter around 1 to 2 times every fortnight. Security Cleared or at least Security Cleared eligible (must have been a resident in the UK for at least the last 5 years) Join a team … of passionate thought leaders in a dynamic and collaborative environment! The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for clients across all company sizes … Partner Native Organisation International and Diverse teams collaborative environment, where ideas and knowledge sharing are actively encouraged Medical Insurance Assistance Programme Protection Cover in Service Cover Personal Pension Plan with enhanced employee contributions Working and Working from Home annual leave allowance are committed to diversity, inclusion and belonging and more »
exciting time for us here at Delt and we would love you to join us on our journey! The Role: The Identity and Collaboration ServiceOwner plays a key role at Delt in taking the lead Service Ownership role facing out into Delt’s customers and acting … as the service’s technical advocate within Delt. Working with IT leaders throughout Delt they will develop an intimate knowledge of the services, technology and future initiatives. By developing a relationship as a trusted technical advisor within Delt, they will support Delt’s customers in the ongoing development and … s Technology Strategy and Roadmap. Using that knowledge to both shape delivery activity and inform the development of Delt’s Technology roadmap. As the serviceowner within Delt you will be empowered to ensure the solutions we deliver are secure, standardised, simplified, available, flexible and efficient meeting servicemore »
Responsibilities: Act as the overall owner of Monitoring services, ensuring their reliability, availability, and quality. Establish and enforce operational processes and procedures for effective use of monitoring tools. Coordinate with stakeholders to identify and prioritize monitoring requirements, and ensure appropriate actions are taken. Frequently review monitoring thresholds, settings and … on monitoring tools and methodologies. Ensure that monitoring services meet business requirements and contractual obligations. Analyze Events and Incidents performance and make recommendations for service improvements. Continuously improve monitoring capabilities and ensure adherence to industry best practices. Your Profile Requirements: Bachelor's or Master's degree in Computer Science more »
impact they have to the business and which are most important. Responsibilities Take ownership of the budget and allocate funding to areas of the service based on your decision with what needs to be prioritised. Operate at scale and provide the connection betwen multidisciplinary business areas and stakeholders. Ensure more »