26 to 47 of 47 Ticket Management Jobs in the UK

Visual hardware and accessories ahead of project installation to ensure all required items are configured correctly. 80% Accountabilities Include: Knowledge & Key Skills Deployment and management of company IT hardware & software. Call logging/ticketing/1st and 2nd line support within their SLA. Supporting and troubleshooting a wide variety … the support function in such a state that colleagues could easily pick it up during an absence. Communicating with customers and site contacts RMA management Reporting Making sure the Service Department is clean, and tidy, and acting on any H&S issues. Work with Microsoft-powered devices and partner … relevant to the companys projects Assist in office relocations. 20% Follow appropriate departmental and company procedures and policies (i.e. change control, problem and incident management) Monitor performance through scorecard. Monthly meetings with on-site primary contact Completing post-job and PM reports Proving phone/email tech support Reporting more »

Azure and O365 Services, Cloud backup, Hyper-V based solutions, Hosted Exchange, Active Directory, SharePoint, Web Hosting, Hosted Email, Infrastructure as a Service, and Ticket Management Required Experience: Must have an active Microsoft Certification path Experience working with Office 365 and Azure services Previous experience gained working within more »

services, such as Microsoft 365. Monitor clients’ systems via remote monitoring tools. Escalate complex issues to a 3rd Line engineer when necessary. Ensure effective ticket management and communication with clients. Participate in the on-call service rotation (1 in 5 weeks). The Company IDT offers flexible IT more »

services, such as Microsoft 365. Monitor clients' systems via remote monitoring tools. Escalate complex issues to a 3rd Line engineer when necessary. Ensure effective ticket management and communication with clients. Participate in the on-call service rotation (1 in 5 weeks). The Company IDT offers flexible IT more »

/tickets, ensuring all the required data is captured, tickets are set to the correct priority level, assigned to the correct internal team for management or apply simple fixes Where demand is reduced, undertake ticket admin tasks such as call chase ups, keeping customers informed of progress and … ensuring ticket closures carry the acceptance of the customer Required Skills/experience - Experience of working in a contact centre/IT Service Desk Experience of customer service Experience of ticket management including setting of priorities, capturing details and recording correctly Candidates must be UK based and more »

in an IT environment and have skills in Microsoft Office and an interest in problem solving. Assigned work will primarily be assigned via a ticket management system to help manage workloads and record the history of the ticket. The successful candidate will also be responsible for assigning tickets more »

for any escalations and will coach the team to improve their performance. Some desirable skills include: Excellent communicator Experience in service desk operations and ticket management. Scripting skills in PowerShell/Bash. Experience with Azure Active Directory and/or Windows Server 201x System administration experience Knowledge of ITIL more »

for any escalations and will coach the team to improve their performance. Some desirable skills include: Excellent communicator Experience in service desk operations and ticket management. Scripting skills in PowerShell/Bash. Experience with Azure Active Directory and/or Windows Server 201x System administration experience Knowledge of ITIL more »

and Wi-Fi Networking, Cyber Security with EDR - Endpoint, Detection Response. SOFTWARE DEVELOPMENT: Software and Web Development experience using PHP, HTML, Database query and management using MySQL and MSSQL Renowned, privately owned UK specialist manufacturer of automotive products with an 80+ year history, is seeking a committed and motivated … contact for End-User Support for PCs, Mobile & Hand-Held Devices, Tablets MS Applications, Cloud Azure, O365, Active Directory, SQL, Endpoint Assist with Helpdesk, Ticket Management, Issue Escalation & Issue Resolution Windows Server Support & Configuration up to version 2019 Support & Configuration of O365, VMware & Linux Software and Web Development … experience particularly using PHP, HTML, Database query and management using MySQL and MS SQL Assist in IT Projects as well as BAU Operations Network Support, LAN/WAN & Wi-Fi Cyber Security Support, Endpoint, Detection & Response (EDR) etcGrowth Opportunities: Access to Pluralsight and many other technical & Functional Training Resources more »

and Wi-Fi Networking, Cyber Security with EDR - Endpoint, Detection Response. SOFTWARE DEVELOPMENT : Software and Web Development experience using PHP, HTML, Database query and management using MySQL and MSSQL Renowned, privately owned UK specialist manufacturer of automotive products with an 80+ year history, is seeking a committed and motivated … contact for End-User Support for PCs, Mobile & Hand-Held Devices, Tablets MS Applications, Cloud Azure, O365, Active Directory, SQL, Endpoint Assist with Helpdesk, Ticket Management, Issue Escalation & Issue Resolution Windows Server Support & Configuration up to version 2019 Support & Configuration of O365, VMware & Linux Software and Web Development … experience particularly using PHP, HTML, Database query and management using MySQL and MS SQL Assist in IT Projects as well as BAU Operations Network Support, LAN/WAN & Wi-Fi Cyber Security Support, Endpoint, Detection & Response (EDR) etc Growth Opportunities: Access to Pluralsight and many other technical & Functional Training more »

user and system test plans Key Responsibilities: Collect, understand, and transmit the business requirements following the MoSCoW methodology for the project or the Demand Management (DM), and translate these into functional specifications and detailed test plans. Act as the interface between the business, internal Development Team and third parties … agreed timescales and quality: Provide documented proof of test results for business sign off. Skills & Attributes: Good communication skills Skills in TFS or Jira Ticket Management Ability to liaise and influence all levels of management, and work with other departments. Agile methodologies Ability to make an informed more »

pattern of 4 days on 4 days off and a mix of nights and days** What you will be doing? Following best practice for Ticket Management as outlined in CAE’s Standard Operating Procedure (SOP); Troubleshooting, diagnosis and resolution of IT issues both hardware and software; Providing regular more »

a high level of technical support for the network at Willmott Dixon including WAN, LAN, Firewall, Proxy and Wireless technologies. Effectively utilise our ITSM ticket management system. All work will be managed and maintained to a high standard, keeping customers updated in a timely and professional manner. Ensure more »

services, such as Microsoft 365. Monitor clients' systems via remote monitoring tools. Escalate complex issues to a 3rd Line engineer when necessary. Ensure effective ticket management and communication with clients. Participate in the on-call service rotation ... more »

and issues. Demonstrate proficiency in the Office 365 Suite to effectively troubleshoot and resolve user concerns. Utilize experience with ServiceNow (considered advantageous) to streamline ticket management processes. Manage hardware inventory, including laptops, iPhones, iPads, and printers, ensuring proper functionality and availability. Configure conference room equipment to facilitate seamless more »

Employee Administration To provide first/second line technical support for all incidents, service requests, tasks and change requests. Procurement of stocked items. Asset management & Ticket management. Provide and maintain a high degree of customer service for all support queries. Support NCC Group both remotely and on-site more »

experience in system migration. Strong understanding of Scrum and Agile methodologies. Developed detailed migration plan, including steps, timeline, and resources. Implement best practices for ticket management and tracking in the new system. Coordinate with cross-functional teams to ensure smooth execution of the migration plan. Excellent communication skills. more »

methodologies, and ITIL with relevant certifications. Experience with audits (SOC2, ISO27001, SOX, CE+) is essential. You will be responsible for leading BAU support, including ticket management and documentation, setting technical direction, ensuring the team's technical growth, and overseeing the infrastructure's design focusing on usability, supportability, cost … management, and security. To provide strategic leadership for Tier 3 Infrastructure, driving excellence in support and project delivery. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you more »

work with Pegasus Opera and payroll with confidence of all areas of the system. Confident in providing data fixes, where needed Hands on experience ticket management systems Previous experience of working as a part of a team Able to demonstrate a high-level of technical knowledge Apply now more »

bases and workflows. Team Building and Structure: Build and lead a high-performing help desk support team, including hiring, training, and mentoring team members. Ticket Management: Implement ticketing systems and tools to streamline the ticketing process and improve response times. Quality Assurance: Implement quality assurance measures to monitor more »

to-day support and project work, delivering to high quality standards. Your role will involve: Install new hardware. Software upgrades. Vulnerability fixes. Incident & Problem ticket management. Change management. Storage system management. Configure SAN. Asset management. Backup system administration. Your experience Experience in Windows and Linux environments. Good knowledge of … of Enterprise Backup Technologies Experience managing physical servers with mapped storage. Good experience of backup processes across VMware estates (Datastores/LUNs) including provisioning, management and decommissioning. *** A national security clearance is required for this role but candidates not holding this level of clearance will be considered *** Project People more »

of Enterprise Backup Technologies Experience managing physical servers with mapped storage. Good experience of backup processes across VMware estates (Datastores/LUNs) including provisioning, management and decommissioning. To perform day to day Storage & Backup Administration. The role will also provide opportunities to assist with project work as required. We … to-day support and project work, delivering to high quality standards. Your role will involve: * Install new hardware. * Software upgrades. * Vulnerability fixes. * Incident & Problem ticket management. * Change management. * Storage system management. * Configure SAN. * Asset management. * Backup system administration. If you are interested please apply via this ad in the more »