1 to 25 of 64 WFM Jobs in the UK

an innovative, agile, and continuously growing modern tech company on a path to improving the work lives of millions around the world. We develop workforce management solutions - software that makes scheduling and time reporting more smooth and more flexible for almost a million users worldwide!We value passion, quality, innovation more »

creation of long and short term forecasts for over 20 languages, across 60 departments, spanning web chat, email, voice and back office workloads. Our workforce management area is expanding and we are looking for a highly motivated individual with a proven track record in forecasting who will bring a wealth more »

UKG OneView Consultant London/Remote £60-90K A leading professional services firm, is looking for an experienced Workforce Management Consultant with UKG experience to join their fast-growing practice in the UK. As a trusted recruitment partner, I've been working closely with the UK Lead for workforce … management technology to find the perfect candidate for this role. UKG OneView Consultant - Skills Required: Extensive experience in workforce management and delivering advisory services and technology solutions Subject matter expertise in UKG solutions Strong people management skills and a passion for sharing knowledge and developing teams Commercial awareness and professional … ll have the chance to: Manage client projects and technology implementations, leading the delivery team Provide expert advice to clients on optimum technology and workforce management strategies Understand client needs, design requirements, and lead all aspects of configuration for UKG implementations Participate in project estimations and manage financials, contracting, and more »

for model deployment Exceptional communication skills, able to engage confidently with non-technical stakeholders Experience resolving operational or customer experience-related problems such as workforce management, demand forecasting, or root cause analysis Strong visualisation skills including experience with Tableau Familiarity with Databricks and PySpark for data manipulation and analysis Familiarity more »

About RLDatix Every day, thousands of patients worldwide suffer harm from preventable care delivery errors. RLDatix is committed to changing this reality. Our mission is to enhance healthcare by creating a world where patients consistently receive the best and safest more »

communication and intercultural skillset Proven leadership skills and experience in steering diverse teams in matrix organizations IT affine, experience with typical monitoring, asset management, workforce management solutions, as well as IT/OT security Highly motivated, self-organized, and result-oriented can-do personality Excellent English skills, additional languages appreciated more »

within budgetary constraints. Reporting to the 111 Senior Scheduling and Planning Analyst, the role involves the upkeep and optimization of schedules within the NICE Workforce Management system, focusing on accuracy, efficiency, and meeting patient service levels. A day in life of Resource Coordinator Build approved shifts and work patterns in … collaboration with Scheduling Analysts. Preform WFM reporting, analysis, and administrative task related to staffing and scheduling functions. Proactively provide shift schedules and plans that align with expected demand profiles. Maintain accurate records, including sickness and annual leave records. Undertake clerical duties and general administration services professionally and in a timely more »

creation of long and short term forecasts for over 20 languages, across 60 departments, spanning web chat, email, voice and back office workloads. Our workforce management area is expanding and we are looking for a highly motivated individual with a proven track record in forecasting who will bring a wealth … in data and take pride in preserving its integrity and accuracy to keep planning teams well informed. You will be able to use a WFM System to create and navigate forecasting models to ensure the correct ones are in place to support the needs of the business. The role will … planning or forecasting role (with 3+years experience). Strong capabilities in creating and maintaining detailed forecasts, both short and long term. Experience of using WFM tools and systems, Nice IEX is preferred. Experience of scheduling and forecasting for back office workload. Understanding of budgeting process and planning cycles. Skilled in more »

and Heads of Department on Tactical Planning activities, providing expert knowledge on working time directives, scheduling best practices, and efficiency opportunities. Administer and optimise Workforce Management tools (including NICE and CX One), providing training and support to colleagues. Support scenario modelling, mitigation planning, and schedule creation during the Tactical Planning … Resource Planning Cycle by representing tactical planning opportunities and ensuring an aligned cycle of service. Experience and Qualifications Essential Experience working with Workforce Management (WFM) systems, preferably NICE. Strong negotiating skills with an ability to influence stakeholders. Experience working in a contact centre environment and understanding the Multi-Channel Resource more »

German speaking Project Manager with experience of HR, Payroll, Time and Attendance or Workforce Management software, is offered a role with a global HCM solutions company expanding its DACH team. Remote role. You can work from home in any location in UK or Germany. You must be fluent in German … and English. You must have a good understanding of HR or Payroll or Time and Attendance or Workforce Management software. You will work from home, occasionally visit clients or your team in Germany. Salary guide around £60k to £80k per annum depending on experience, plus bonus paid quarterly, and good … the required functionality You must have experience in managing projects for clients experience of any of HR or Payroll or Time and Attendance or Workforce Management or Rostering software German fluency and very good English language skills willingness to work from home in the UK or Germany and travel to more »

analysing various reports. These reports will cover areas such as customer contact, resource and performance metrics including service level agreements (SLAs) and workforce management (WFM). You will have the opportunity to analyse and evaluate detailed operational data sets, then transform them into informative overviews for the end user. The … day of employment. Preferred Skills, Qualifications and Experience: Proven experience in data analysis, preferably in a customer service or contact centre environment. Knowledge in WFM and Customer Relationship Management (CRM). Advanced competence in using Microsoft Office applications including Excel, Word and PowerPoint. Self-motivation and ability to use your more »

role as Customer Quality and Insights Manager at phs Group This is a key role leading a team focused on Customer Quality, Customer Insights, Workforce Management, Training and Customer Experience within a Customer and Contact Centre environment. You'll be focused on ensuring our customers get the best-in-class … and ensuring we're focused on the needs of the customer. Key Responsibilities Lead, inspire and coach a team of Quality Assessors, Insights Analysts, Workforce Management and Training. Responsible for the delivery and presentation of insights, modelling & forecasting that inform and shape business planning through highlighting opportunities and risks. Work … Youll be confident at both writing and presenting reports. Having a deep understanding of contact centres and experience with back-office functions such as WFM and Training. Experience in delivering strategies at pace across multiple complex roles and programmes of work. Develop and manage appropriate team KPIs which are then more »

Contact Centre Director (Consumer Sales) - Digital Learning in Higher Education! £90-110k + 20% bonus Central London (hybrid working) Join a leader in the digital learning industry! I am working exclusively with a forward-thinking commercial company to hire more »

Our Story RLDatix is on a mission to change healthcare. We help organizations drive safer, more efficient care by providing governance, risk, compliance, and workforce management tools that drive overall improvement and safety. Our suite of cloud-based software helps organizations reduce healthcare-acquired infections, report on adverse events, and more »

Experienced software implementation consultants with expertise in Workforce Management software solutions (WFM) are invited to join this successful team within a leading global solutions provider. You will consult on and deliver to clients the WFM and T&A element of cloud based SaaS solution that incorporates Payroll, T&A, WFM … benefits, including unlimited leave and compressed hours allowing for a fully paid Friday off every fortnight You must have: experience of delivering workforce management (WFM) or T&A software implementation projects delivered software to external clients of a software vendor or consultancy strong customer management skills, ensuring on time on … budget delivery with high levels of customer satisfaction strong consulting skills, advising on business benefits, requirements analysis, business process mapping. excellent WFM familiarity - software, rules, processes and legislation good hands on skills for configuring and testing solutions a desire to play a significant role in a fast growing team Please more »

Do you have experience working in contact centre? Are you looking for a fully remote role? Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change more »

of optimised Workforce and Telephony reports aligned with operational metrics and KPIs. Influence senior stakeholders with expert knowledge on quality Telephony and Workforce Management (WFM) best practices. Lead the day-to-day utilisation of the NICE CXOne and NICE IEX WFM systems, including optimisation, change management, and training. Produce daily … data visualization. Strong ability to turn data into actionable insights. Excellent communication skills with a flair for storytelling. Knowledge and experience with NICE IEX Workforce Management and NICE CXOne Telephony systems. Advanced PC and MS Office skills. Preferable Experience as a Data Analyst, Analytics Engineer, or similar role. Experience in more »

Reporting Metric reporting at interval, with daily summary reports and weekly exec level summaries Schedule Optimization Provide analytical and strategy support to business and WFM individuals. Ensure completeness of deliverables as required and document results and present findings to management. Workforce Planning for Short term and long term Scheduling resources … policies while optimizing schedules. Collaborating with various stakeholders to address scheduling conflicts and operational challenges. Adapting to evolving business needs and technological advancements in workforce management software. Monitor Operations agent and/or agent group adherence, correcting any "out-of-compliance" situations. Identify opportunities to improve staff balancing and overall more »

Delivers best practice and compliance consulting services to customer. · Manages and plans delivery of support ticket to ensure SLA compliance and customer satisfaction. · Delivers workforce management functionality specifications for the technical team to build interfaces. · Works with client to plan and organize QA testing of configuration changes. · Facilitates knowledge transfer more »

and Investment Board on business cases (both written and reviewed)Lead marketing enablement and review of entire MarTech stack including social media, CMS, and workforce management (Monday)Lead the consolidation of MarTech into one platformProject life-cycle management including marketing requirements gathering, market research, business case preparation, investigation, identify and more »

s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to … regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around more »

to matching educators with schools in an ethical and efficient manner. Our mission is to improve the education sector by providing high-quality, reliable workforce management tools. Role Overview: We are seeking a dynamic and experienced Sales Business Development Manager (BDM) with a strong background in B2B sales, particularly within … Academy Trusts is highly preferred. - Proficiency in using HubSpot CRM or similar tools to manage sales activities. - Strong understanding of the education sector and workforce management tools. - Excellent communication, presentation, and negotiation skills. - Ability to build and maintain relationships with clients and stakeholders. - Highly motivated, with a proactive approach to … a hybrid working environment. - Valid driver's licence and willingness to travel as required. Preferred Qualifications: - Experience working in the Edtech industry or with workforce management tools. - Familiarity with ethical sales practices and a commitment to SupplyWell’s mission and values. **What We Offer:** - Competitive salary and performance-based bonuses. more »

of formalised workforce planning, key workforce information and delivery within the Health and Public sectors Knowledge of employment legislation, specifically in relation to contingent workforce management, recruitment and resourcing. Knowledge of best practice and developing trends in relation to elective workforce management, or willingness to learn this quickly. Excellent written more »

growth and expansion, our client is looking for a Resource Scheduling Analyst who will be responsible for creating, maintaining, and optimising staff schedules using workforce management tools (Specifically - Verint, and or NICE/Genesys or relevant WFM tool). This role will also ensure that schedules align with forecasts and … Real Time operational needs. You'll be: Optimising WFM scheduling to achieve organisational performance objectives, developing tools/techniques/UDA/technology ensuring full use of system is exploited and contractual SLA are met and benefited from the solution Scheduling staff using Work Force Management Tools - either using Verint … the business has a comprehensive understanding of demand Relevant experience Have at least 2-3 years of relevant experience in a Resource Scheduling and WFM role Can show the ability to demonstrate results, which reflect both quality delivery as well as ability to plan for and accommodate high and sometimes more »

growth and expansion, our client is looking for a Resource Scheduling Analyst who will be responsible for creating, maintaining, and optimising staff schedules using workforce management tools (Specifically - Verint, and or NICE/Genesys or relevant WFM tool). This role will also ensure that schedules align with forecasts and … Real Time operational needs. You'll be: Optimising WFM scheduling to achieve organisational performance objectives, developing tools/techniques/UDA/technology ensuring full use of system is exploited and contractual SLA are met and benefited from the solution Scheduling staff using Work Force Management Tools - either using Verint … the business has a comprehensive understanding of demand Relevant experience Have at least 2-3 years of relevant experience in a Resource Scheduling and WFM role Can show the ability to demonstrate results, which reflect both quality delivery as well as ability to plan for and accommodate high and sometimes more »