1 to 23 of 23 Customer Retention Jobs in the UK excluding London with Remote Work Options

We’re recruiting a Customer Retention Specialist to join our innovative and successful team, based in Worthing (West Sussex). We are Prosperon: an award-winning IT Operations Management company with ambitious plans for growth…. Salary range: £24,000 – £28,000 basic salary, dependent on experience. … Plus on target earnings (commission) £17k uncapped Full time role Hybrid working - 3 days in the office, 2 days working from home The Customer Retention Specialist manages contract maintenance renewal with existing customers and explores new business opportunities in collaboration with Account Managers in our Sales Team. … With a helpful and professional telephone manner, the Customer Retention Specialist is tasked with calling existing customers to secure the contract maintenance renewal of that customer. Target driven and customer focused, they will build and maintain relationships with customers through regular contact by email and phone. more »

We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Experience Management team (CX-M) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain … to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CX-M: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing … priorities, a CX-M is often best placed to be the early warning system to address any issues up front, avoiding an escalation of customer dissatisfaction. WHAT WILL I BE DOING: Cultivate meaningful customer intimacy with a combined portfolio Improve customer satisfaction scores and NPS Improve customer more »

FRENCH SELECTION (FS) German speaking Customer Account Coordinator Location: Watford Hybrid Working Available Salary: circa £ 30,000 per annum plus benefits Ref: 8124ACG To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: 8124ACG The Company: A well-established … be the point of contact for customers and maintain successful client relations. The Role: - To maintain long-lasting successful relations with customers to increase customer retention - To address customer concerns and find solutions to increase satisfaction - To work with internal departments and act as a liaison … for the customer - To make customer aware of product portfolio and identify opportunities for additional sales - To monitor customer spending pattern and provide recommendations accordingly - To contact dormant accounts and find solutions to encourage re-activation The Candidate: - Fluent in German (written and spoken) - Essential - Previous experience more »

realm. Job Overview: As the Marketing Director, you will be responsible for developing and executing comprehensive digital marketing strategies to enhance brand visibility, drive customer engagement, and increase online sales. You will lead a team of digital marketing professionals and collaborate closely with cross-functional teams to leverage digital … and maximize lead generation and sales. Social Media Management: Lead the development and execution of social media strategies to increase brand awareness, engagement, and customer loyalty across key social media platforms, including Facebook, Instagram, Twitter, LinkedIn, and YouTube. Content Marketing: Develop and oversee content marketing initiatives, including the creation … blog posts, articles, videos, infographics, and interactive media to attract and engage target audiences. Email Marketing: Manage email marketing campaigns to nurture leads, drive customer retention, and promote product launches, special promotions, and events, leveraging segmentation, personalization, and automation to optimize performance. Paid Advertising: Plan and execute more »

for marketing materials, including website content, product descriptions, social media posts, and email campaigns. Develop and execute innovative marketing campaigns to drive brand awareness, customer acquisition, and retention. Analyze campaign performance metrics and use insights to optimize future marketing strategies. Oversee photo and video shoots, ensuring high-quality visual more »

for marketing materials, including website content, product descriptions, social media posts, and email campaigns. Develop and execute innovative marketing campaigns to drive brand awareness, customer acquisition, and retention. Analyze campaign performance metrics and use insights to optimize future marketing strategies. Oversee photo and video shoots, ensuring high-quality visual more »

SaaS Sales & Customer Success Specialist We are seeking a dynamic, experienced and customer-focused Sales and Customer Success Specialist to sell APIMS solutions directly to schools, SMEs and charities, and to work closely with our partners/resellers. As we are a start-up with a small … but growing team of dedicated professionals, you must be willing to undertake related activities, including marketing, sales admin and customer support. As the company grows, you will be able to specialise in the area of work you enjoy most, and have the opportunity to build and lead your own … team. SaaS Sales & Customer Success Specialist Key Responsibilities: Sales Development: Generate direct dales. Work with business partners/resellers to close deals where necessary. Conduct product demos and present solutions to prospective customers. Represent APIMS at conferences to boost brand visibility and generate leads. Customer Onboarding: Guide new more »

you will create and implement account plans for existing customers who use our OptimiseRx and AnalyseRx technologies. You will focus on objectively measuring usage, customer satisfaction and benefits realisation, which will lead to customer retention and opportunities to upsell. Providing specialist support to our Commercial Management … and nurture broad and deep relationships with key stakeholders - Create and manage account plans which measure customers experience - Become a key voice of the customer - Support customers in achieving timely contract renewals - Effectively recognise and realise upsell and cross-sell opportunities About You To be considered as a Clinical … or deployment management experience - Experience selling and/or delivering services into the NHS Please note, this role combines home working with work on customer sites within your region. You may be required to work outside of normal office hours with occasional overnight stays. Other organisations may call this more »

really make their own. Ownership of all CRM channels, email and SMS campaigns and referral and loyalty programmes across three brands. Drive brand awareness, customer acquisition and retention. About you: Strong understanding of the behaviour of online buyers Ability to analyse traffic and trends and then make trading decisions more »

your customers? Do you like helping customers but you find the application support role is a bit limited. This role is working as a customer success manager for an ERP software author. You will work with the Account managers (this is not a sales role) and you will deal … processes, how to improve the software, what is urgent , what is an easy quick fix. Here is some more detail on the job: The customer success manager would involve travel in both the UK and Ireland. This would be a home-based/hybrid role, with occasional trips to … the office in the Halesowen. This customer success manager is working directly with clients doing customer success, or customer account management or customer relationship management, working with the clients and liaising with the support team. The sales team and the Implementation team. You will be making more »

Paid Search Manager/Executive - Google Shopping - PPC Do you have a passion for Paid Advertising across search platforms, strong with customer management and a strong ability for driving traffic If so this may be a position below for you! We are partnered with a dynamic data driven marketing … communicate campaign performance and identify areas for improvement. Stay up-to-date on the latest Google Shopping features and best practices. Account management and customer retention What we need: Experience in paid media campaigns with Google Shopping Proven track record of generating ROI Experience in tools such more »

GDPR and the CAN-SPAM Act. Key Responsibilities: Develop and optimise valuable content for communications. Leverage user behaviour data to personalise strategies and maximise customer retention. Collaborate with the Paid Media Specialist to grow lead acquisition and subscriber base. Ensure targeted and accurate database segmentation. Implement a testing strategy … email marketing success and identify performance opportunities. Make data-driven decisions to deliver personalised content at key customer journey points. Develop a client retention strategy to increase customer lifetime value (CLTV). Review and shape the future communication strategy and CRM platform. Experience: Strong understanding of … CRM systems and customer engagement. Experience with WYSIWYG editors, marketing automation, and database segmentation. Basic HTML knowledge. Proficiency with web analytics tools (e.g., Google Analytics). Advanced Excel skills and data-driven insight capability. Experience with A/B testing and digital marketing. Organised, flexible, and capable of managing more »

expertise in e-commerce strategies and website management, you will be responsible for optimising our online store's performance, planning trade activities, and enhancing customer engagement. Responsibilities Oversee the day-to-day operations of our US Shopify Website, ensuring smooth functionality, user experience, and performance optimisation. Manage product listings … our external A/B testing agency to plan and execute a high-impact testing plan, including reporting on results and rolling out optimisations. Customer Experience and Retention Champion a customer-centric approach by ensuring a seamless shopping experience, from browsing to checkout, and post-purchase … quality, understated luxury jewellery and accessories for themselves or as gifts, for those moments that matter. With a laser-sighted focus on our bullseye customer, Abbott Lyon has successfully disrupted the jewellery market and won market share from well-established competitors. Having delivered 130% growth last year, and done more »

Desirables Microservices Umbraco Azure CI/CD The Company This company have demonstrated their brilliance since they first started with an incredibly high client retention rate. They work on projects with leading banks as well as private sector companies such as the NHS. They also work closely with more »

for constant improvement. Why Prospa? As the agency has progressed, we now house 3 core internal teams across Paid Social, Paid Search and Retention to grow brands from all aspects. Paid Social is a crucial arm of any brands acquisition strategy and this role offers the opportunity to … currently spending up to £100K+ in monthly budgets, with opportunities to scale further. Develop and retain a leading portfolio of exciting DTC brands. Client retention is the foundation for agency growth and we take it seriously. Lead, support and develop a team of 2 Paid Social Executives more »

CRM are leading Sage Business Partners with a focus on providing high-impact ERP, Accounting and CRM solutions across the UK. With an impressive customer base that includes over 350 Sage 200 and Sage Intacct clients we have established a strong reputation for delivering excellent technology solutions, backed up … by outstanding customer service. With established development, support, implementation and training teams, we are well resourced for sustained organic growth, aspiring to be the leading UK provider of Sage mid-market business systems. We are currently seeking an enthusiastic and driven person to join our Account Management team and … s products and services continue to have a positive impact and help user organisations realise their ambitions. We will expect you to maximise client retention by ensuring clients are well supported, and also to seek out upsell and cross-sell opportunities within our client base, developing revenue opportunities more »

in delivering top-tier services including Networks, Security, Cloud, and Infrastructure Consultancy to mid and large enterprise clients. With a strong focus on client retention and partnership, our client offers a supportive environment dedicated to the growth and development of its staff. As an IT Sales Manager, you … Cross-selling : Identify opportunities to upsell and cross-sell to existing customers, broaden the sales pipeline and obtain referrals to expand the client base. Customer Relationship Management : Manage customer relationships, understand their needs and provide insights to enhance the product portfolio based on customer feedback. Key Account more »

gurus and web developers. They are looking for an experienced Digital Account Manager to join their close-knit team, who will provide an exceptional customer experience to their clients … developing and implementing effective digital strategies with a strong focus on SEO and PPC for their accounts and building long term client relations. Client retention is key, so having a clear vision of your clients aims and objectives throughout every project is essential. Working alongside the projects team … ROI Manage client expectations with regular updates on the progress of live projects, being their first line of contact, and providing them with excellent customer service. Project scoping, identifying key objectives, defining costs and resources and capturing key performance indicators for benchmarking against Scoping and costing of new websites. more »

Are you a technically confident individual with customer focused mentality? MSX International has the job for you! MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with … member of the team the TSD Analyst will be an integral component to the TSD department in achieving a best in class service, driving customer loyalty and retention through accurate incident management. In using your technical knowledge, you will investigate telematic concerns by going through a diagnostics … process to ensure customer satisfaction. Additionally, the TSD Analyst will: ? Become an expert in the Connected Car Technologies ? Oversee Global markets such as UK, USA, China, EU and Russia ? Case Management; incident management, technical/hierarchal escalations, ticket handling ? Investigations; product knowledge, technical expertise, initiative to think laterally ? Liaison more »

will identify opportunities to up-sell products and services, meeting agreed revenue targets. You will be working closely with internal teams to ensure high customer satisfaction and retention, conducting regular business reviews and provide advice on best practices! Sounds interesting...what are they looking for?? .. Skills and … Experience: Proven experience as an Key Account Manager or a similar role Track record of achieving revenue and retention targets. Excellent communication skills. Strong problem-solving abilities.If this is for you then you should apply today! If you know someone else who may be suitable, please pass on more »

They seek an adept individual capable of overseeing various initiatives simultaneously, such as devising growth strategies for international markets, bolstering and preserving their global customer base, enhancing the online international experience to resonate locally, and orchestrating operational adjustments to uphold service excellence in new territories. They are looking for … daily relationships with international marketing agencies, technology partners, and business collaborators in key growth regions to align with the company's overarching strategy. Drive customer acquisition and retention efforts to ensure sustained growth and brand loyalty. Identify and assess multiple international growth opportunities by analysing datasets, monitoring more »

work over long hours. The experience we need: We're seeking an experienced Client Manager with a proven track record in client success, retention, and upselling. The ideal candidate will have: At least 3 years of experience as a client manager in a digital marketing agency, preferably in … tasks. More About the Company: Working as part of a client-focused model which revolves around three key stakeholders: Client Managers: Responsible for client retention and satisfaction. Project Managers: Ensuring effective project delivery and profitability. SEO Strategists: Driving results by setting and achieving KPIs with clients. Operating in more »

yourself as a critical driver of the company’s success. Your focus will be fixed on generating high levels of new business, improving client retention and growing your own client book. At the same time, you’ll leverage your thorough understanding of the technology focus, to position yourself … to” person for insurance solutions. You’ll be joining a proven, thriving and fast-growing independent commercial insurance broker. This team of high-level customer-focused problem solvers, innovators, creative thinkers and risk profilers provides ‘best in class’ insurance solutions. You will be meeting and building relationships with senior … everything they do. In addition to an exciting base salary, there’s a highly rewarding incentive package (including best in class commission for client retention and opportunities to grow your own book of clients), a generous benefits package and holiday provision and hybrid working flexibility. Please apply for more »