1 to 25 of 206 Incident Management Jobs in the UK excluding London

DP World are recruiting for a skilled IT Incident Manager for a Hybrid position based from our operation in Hinckley . This role would focus on the effective management and resolution of major incidents, minimizing the impact on business operations, oversee the change management process, and handle … problem management within the IT department. About the role: Responsible for coordinating and managing all aspects of major incidents, from identification and diagnosis through to resolution and post-incident review. Facilitate and oversee change management processes, ensuring that all changes are assessed, approved, implemented, and reviewed in … happening, and minimising the impact of incidents that cannot be prevented. Collaborate closely with various IT teams and stakeholders to ensure that IT service management processes are aligned with business needs and industry best practices. Provide expert advice and guidance on all aspects of incident, change, and problem more »

role will involve supporting the onsite tech bar and deskside services as well as remote appointments covering: Windows operating system – all related issues AD Management Management for laptops/desktops and mobile devices Office 365/2019 – all related issues related issues (Standard & Non-Standard) and nonstandard HW … memory, hard drives with network fault troubleshooting with network printer installs and configuration with remote tools to control end user devices understanding of ITIL incident management to work independently (but still part of a larger team) Desirable skills/qualifications: or current SC security clearance desirable license with more »

testing and implementing them to move the business forward. Responsibilities Accountable for the Global IT Operations and Infrastructure, including the Service Desk and Service Management functions to deliver an effective, efficient and professional service across the organisation globally Accountable for the planning, design, implementation, operation, maintenance and improvement of … a Global organisation. Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware IT Service Delivery & Management (Change, Asset, Delivery, Problem, CSI, Capacity, Major Incident Mgmt. etc.). Infrastructure (Server, Virtualisation, Database, Network, Voice & Unified Communications, Storage, Backup Services, Disaster … member of the Technology Leadership Team Skills and Experience Substantial experience working within a multi-national organization with relevant leadership experience in infrastructure & operations management of internal resources and outsourced service providers. ITIL (minimum Foundation). Prince 2 or equivalent. Managing a multi-million pound Budget (OPEX/CAPEX more »

in Bedfordshire, on a contract basis. Responsibilities of the Connected Car Tester position include: • Perform End to End system validation for connected cars • Raise incident tickets in the incident management system and track • Follow testing methods & procedures to ensure robust validation of the complete telematics systems. • Conduct more »

issues, and perform root cause analysis Understanding Infrastructure as a Service (IaaS) and its implementation methods. Requirements Experience in GitHub as a Source Code Management (SCM) platform, with hands-on experience in version control and collaborative coding. Experience with Kubernetes Experience with observability tools such as Datadog, Grafana, and … Elastic for monitoring, analytics, and proactive issue identification. Experience in incident management, showcasing the ability to respond promptly and effectively to unforeseen challenges. Experience in a Cloud Platform particularly in AWS (Amazon Web Services), or proficiency in other leading cloud providers. Experience of Containerisation and knowledge of at more »

testing and implementing them to move the business forward. Responsibilities Accountable for the Global IT Operations and Infrastructure, including the Service Desk and Service Management functions to deliver an effective, efficient and professional service across the organisation globally Accountable for the planning, design, implementation, operation, maintenance and improvement of … a Global organisation. Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware IT Service Delivery & Management (Change, Asset, Delivery, Problem, CSI, Capacity, Major Incident Mgmt. etc.). Infrastructure (Server, Virtualisation, Database, Network, Voice & Unified Communications, Storage, Backup Services, Disaster … member of the Technology Leadership Team Skills and Experience Substantial experience working within a multi-national organization with relevant leadership experience in infrastructure & operations management of internal resources and outsourced service providers. ITIL (minimum Foundation). Prince 2 or equivalent. Managing a multi-million pound Budget (OPEX/CAPEX more »

empowerment in our day-to-day working as well as ensure that we contribute to AXA’s mission and strategy. YOUR ROLE : A Major Incident & Problem Management specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects of the incident management process, from evaluation to resolution. IP Specialist records all issues and helps to design ways to prevent similar problems in the future (via problem management). The specialist will manage technical support teams, create procedures to deal with problems and develop solutions. After closure of the … incident the IP Specialist takes on the role of problem manager and opens a problem for investigation on the root cause or other improvements. The IP specialist is responsible for all communication during the lifecycle of the incident & problem. The IP Specialist is also responsible for detecting trends more »

TTP Your skills and experience Important skills and experience: SOC operations and transformation, Developing security operating procedures and processes, Producing dashboards and reports, Vulnerability Management utilising Tanium & Tripwire Incident Management utilising Elastic Stack and DCC and Endpoint security utilising Trend, SolarWinds and vSphere Cyber Kill Chain (CKC more »

of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our … successful implementations Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices Project Management Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables … Controlling and communicating project scope, schedule, budget, and risk to customers and management Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize time to value Business Analysis Gathering and documenting customer functional and more »

user hardware/ancillary equipment configuration & deployment to Tunstall employees. Software installation, deployment & support in accordance with whitelisted application libraries & IT Service Catalogue. Creation, management, and deployment of device build imagines utilising image deployment tooling. The Ideal candidate: You will have proven experience in a service desk environment, be … in a Service Desk environment Experience as the first point of contact for inbound customer calls/emails/messages Proficiency in problem/incident management and root cause analysis Working knowledge of the following: Desktop PCs, Laptop & ancillary hardware support Windows operating system support (Windows 11/… general software systems, Active Directory Administration Enterprise anti-virus best practice awareness Experience operating in a customer-focussed IT Service Desk environment Excellent time management and prioritisation skills DESIRABLE ITIL V4 certification or understanding of the ITIL framework Basic understanding of Active Directory Group Policy management concepts Basic more »

the closure of all service requests, problems and incidents that relate to IT services. This includes: End-User Computing (EUC) Application Support Email File Management Identity Access Management Managed Print Services The primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of … and collaboratively within the team to ensure tasks are executed with precision, accuracy, and cost-efficiency. Proactively identify and address trends related to Service Management to enhance the overall user experience. Maintain and support the IT hardware and software desktop environment. Have a strong focus on continual service improvement. … and other industry standards & best practices. Knowledge of computer hardware systems. Familiarity with general operating systems and Office software. Technical Support/Problem Solving, incident management & request fulfilment skills Microsoft, Android and iOS systems and technology Working within a matrixed team Proactive problem solver and independent thinker Can more »

1st/2nd Line IT support role · Active Directory/Accounts Administration/Fault Finding · Supporting IT or Audio-Visual hardware, software or services · Incident Management/Request Fulfilment · Experience of working in a customer focused IT environment · Microsoft Certified qualification/ITIL foundation · Proficient user in a more »

identify and resolve any issues with local infrastructure and remote hardware) Investigating reasons for service problems (e.g. connectivity issues, hardware faults). Service and Incident management activities. Triage support tickets and resolve or escalate where necessary. You will be assisting with user support queries. You will be ensuring … ITIL service management processes are followed for all incident and change related activities. Maintaining anti-malware status is up to date across the estate, and ensuring new updates are delivered in a timely manner. Maintaining infrastructure security through the application of regular system security patching. Managing System Updates … and when necessary) to include testing of hardware, commissioning of hardware at new sites. Review site surveys and establish suitability for deployment. Ensuring asset management systems are kept up to date in line with the above activities. Raising and managing the changes to move implement functionality from Dev to more »

the success of our Risk and Excellence team.You will be responsible for conducting thorough investigations, analysis, and commentary writing to develop comprehensive reports for management review. Your expertise will be instrumental in identifying key business risks through root cause analysis and trended statistics, and you will provide valuable insights … to enhance our risk and compliance activities. Key Responsibilities: Conduct investigations and analysis to generate insightful commentary for management reporting. Perform in-depth root cause analysis and trended statistics for key business risks. Identify areas for improvement in risk and compliance activities and provide focused support to the Risk … evolving needs of the business. Support the Enterprise Risk Manager in monitoring the implementation and effectiveness of risk controls and actions. Assist in risk incident management and the maintenance of Group Policies to ensure relevance and accessibility. Aid in the maintenance and continued rollout of certification to ISO9001. more »

into the heart of our client's network infrastructure, thoughtfully configuring various components such as Routing, Switching, Firewall, Unified Communications, Storage, and Wireless technologies. Incident Management Hard worker: Steer the ship during network outages by following the Major Incident Management Process meticulously, ensuring swift resolutions and … Mobility Enabler: Hold a Full UK Driving License, ready to embark on occasional travel to other sites and showcase your on-site expertise. Time Management Maestro: Thrive in a dynamic environment, delivering results within flexible timelines and work. It would be great if you had: Toolbox Diversity: Bring in more »

a range of varied functions, such as M365 Migration, application upgrades and device refreshes. IT Security focused work including patch updates and general vulnerability management The Key Responsibilities Are: Windows 10/11 build automation and image management. Endpoint device set-up and configuration. Hardware and software product lifecycle … processes are fully followed and advise on IT security related issues. Liaise with 3rd party service providers to resolve problems within agreed timescales. Vulnerability Management to identify and fix Security vulnerabilities. MDM solution administration. Support the Society branch network across 34 locations and our head office functions. Support equipment … Experience of Windows based administration tools such as Active Directory and Group Policy. Strong troubleshooting, analytical and fault-finding skills Able to automate system management tasks. Excellent communication and interpersonal skills. A strong customer focus. Ability to produce clear and detailed technical documentation. Knowledge of network environments and concepts more »

function to ensure product safety, integrity, and conformance with respect to Customer, Divisional, Corporate and regulatory requirements. Pro-actively lead the Quality & Food Safety Management Programs in the Haddenham Plant thus ensuring compliance with Company, Regulatory, Third party and Customer standards, whilst achieving Quality objectives and KPI targets. Maintain … Food Safety and leading initiatives to improve the performance. Manage the Performance and Development of the Site Quality Team at McCormick Haddenham. Lead the incident management process and provide training and coaching at site level Play an active role as a member of the Sites Operations Leadership Team. more »

track record of delivering new and innovative solutions. You will be part of Arnold Clarks Digital Infrastructure team, responsible for the design, build and management of an extensive hybrid datacentre infrastructure. This will feature an array of computer and storage platforms deployed across multiple on-premise datacentres, as well … storage platforms in the datacentre. Installation, configuration and upgrading of Windows Server operating systems. Using VMware to manage server deployments. Deploying and automating patch management across the server estate. Managing and updating Active Directory, DNS/DHCP services. Monitoring system performance and taking corrective actions. Managing the backup and … recovery of servers and data. Third line support duties including incident management. Essential skills and experience Experience of working at a technical level in operational duties Excellent problem solving skills Excellent knowledge of Windows operating systems A good understanding of DNS and DHCP services Experience managing accounts within Active more »

to all related policies and procedures. The role will be field based and mobile as needed at the post holders own discretion and ICT Management and is subject to change after consultation. A current UK driving licence is required for this role. General Duties/Key Responsibilities: Service Deliver …/Operations Understand and promote the ITIL framework in the daily role of service operations. Incident management will be of paramount importance as will the other service components of ITIL. To provide advice to customers within Sureserve Group on the efficient and safe use of computer systems. To … include the responsibility for owning and developing some of the ITIL processes. Work in conjunction with the Group Service Delivery Manager and the Service Management Specialist to facilitate the development of the Incident/Problem/Change Management process to manage the Service Delivery against defined service more »

employees or contractors and act as the site contact under the terminal's Safe System of Work. In a site emergency, you will support incident management and maintain an incident log, ensuring safety. You will contribute to developing, reviewing, and updating emergency, security, safety, and operational plans … proactive approach to work-related problems. Proficiency in IT and IS systems for day-to-day duties. Understanding and following the company's performance management process, including personal development. Minimum education: GCSE Grade C or equivalent, including Maths & English. ONC or City & Guilds (or equivalent) is desirable. To be more »

of security principles and skills in security systems deployment and support. General networking and troubleshooting skills are also required. Role Responsibilities Responsible for the management and support of the cybersecurity systems and applications ensuring 24/7/365 availability covering all levels of support (1st/2nd/… 3rd Line). Technical Project Delivery Fault Management - In depth Call and incident Management Escalations - Ensure the right technical level input is provided for all assigned escalations. Responsible for the ongoing maintenance/upgrade/documentation of all security infrastructure components. Provide architectural design/implementation of more »

has an electrical or mechanical or BMS background and is ready to take on a hands-off role and develop their support, analytical, and management skills. Duties include, but are not limited to: Supporting the company's commitment to and compliance with health, safety, and environmental standards at all … times. Ensuring the engineering systems are proactively monitored via the building management and electrical management systems (BMS/EMS) 24 x 7 x 365. Conducting engineering-based assessments on BMS and EMS-based alerts; evaluating operational and customer service risk; and reporting validated alarms in accordance with incident management (IM) procedures. Reporting issues pertaining to engineering systems availability and/or design efficiency; assessing technical design and O&M information; and associated schematic drawings. Support the Preferred Maintenance Contractor (PMC) with first-line incident response, containment, and resolution, providing technical support and assistance to operational more »

and compliance standards. Facilitate team communication and collaboration. Assist in hiring and onboarding new team members. Support less experienced colleagues. Candidate Qualifications: Experience in incident management and service requests. Strong technical knowledge of service desk tools and IT systems. Passion for exceptional customer service. Ability to lead and more »

and developing the companys IT infrastructure. Youll play a key role in maintaining and improving this infrastructure. Your key duties will include: Network device management e.g. switches, routers, VLANs, WiFi etc Administrating and troubleshooting Microsoft Windows Server Operating network services: AD, DHCP, DNS etc Supporting EDR solutions IT project … management including evaluating alternative solutions and managing implementation Delivering solutions for the company in conjunction with 3rd party providers Upgrading previous IT solutions and implementing new ones Supporting IT colleagues with troubleshooting employee PC issues Designing and implementing new technical processes and policies The successful IT Systems Engineer will … initiative Excellent communication and interpersonal skills Strong attention to detail Full UK driving licence as occasional travel within the UK will be required for incident management and project work Benefits: Up to £45,000 salary, depending on experience Annual salary review with recognition payment and/or salary more »

the worlds largest payments platform for virtual cards. Weve engineered connectivity to over 50 of the worlds best commercial card partners, over 700 travel management companies and over 150 travel technology partners. Every day, our team members work together to make it easier for travellers to connect with people … reported by customers during out-of-hours periods, diagnosing and troubleshooting technical issues effectively. Escalating complex or critical incidents to the appropriate teams or management, ensuring prompt resolution and minimal business impact. Adhering to defined SLAs and service targets, ensuring incidents and service requests are resolved within agreed timelines. … service desk analyst or in a similar technical support role, preferably in a 24/7 operational environment. Solid knowledge of ITIL framework and incident management processes, (ideally ITIL Foundation qualified). Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues more »