1 to 25 of 35 Knowledge Management Jobs in the UK excluding London

will involve managing cases, incidents and service requests, and also handling communication with the users regarding. Key Responsibilities Capturing resolution information and feeding into Knowledge Management Routing Incidents to support specialist groups when needed Analysing for correct prioritisation, classification and providing support to 1st Line teams Providing ownership … Incident progress Ensure data protection process rules are abided to at all times. To act on any other reasonable request from a manager. Skills, Knowledge and Expertise Interpersonal skills, such as telephony skills, communication skills, active listening and customer care training Business awareness: specific knowledge of the organizations … diagnosis skills Support tools and techniques Awareness training and tutorials in new systems and technologies, prior to their introduction Processes and procedures (Incident, Change , Knowledge and Problem) Wider overview of ITSM processes and procedures Customer service experience must be customer focussed with excellent communication skills and happy to be more »

the best customer service and outcome is given? This could be you! Youll be great in this role if you have: Strong motor insurance knowledge Good attention to detail A drive for continuous improvement Heres a glimpse of what we can offer: Generous starting salary of … to any ad hoc projects or policy updates as required Our most valuable asset is you, youll be responsible for your personal development and knowledge management, updating 121/appraisal documentation within required timeframes Your experience: Providing coaching to employees Working in a quality assurance environment including risk … and controls principles, focusing on customer outcomes Problem solving and continuous improvement principles Data analysis and translation of management information to tangible actions Private motor vehicle insurance industry, ideally in both policy and claims environments Working in a financial services regulated environment Sound knowledge of insurance policy and more »

and deliver internal and external content, support the co-ordination of our regional accounts, support bid pre-positioning & research and support the development and management of our client relationships. Your work environment BAM operates a flexible working policy Your mission Work with the regional pre-construction team as required … studies, presentations and proposal documents Assist with creating and distributing prepositioning documentation Providing support and assistance to bids as required, cascading prepositioning strategy and knowledge Liaise with the project and pre-construction teams to capture social media updates to feed into our corporate accounts Engage with our project teams … to produce high quality case studies and collate evidence data to contribute to our central Knowledge Management System Helping to identify and source evidence across the Region including setting up and managing a Sharepoint space for each project to capture and collate evidence throughout the project lifecycle Maintain more »

opportunity to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. … You will also develop communication and resources content for email campaigns, our partner website and internal knowledge management system using online platforms and software. This will involve proactively building relationships and engaging with stakeholders to understand operational changes, performance gaps, technical, Scheme and partner information into clear and … You will write and edit copy including, e-newsletters, emails, e-learning, trainer notes, slide decks, assessment questions, process maps, and online website and knowledge management resources and content. You will create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver more »

of the century: switching to low-carbon energy. We are a collective committed to the actors who are making the energy switch. Sharing our knowledge, expertise and values allows us to innovate and think differently about the energy transition. Drawing on more than 55 years' experience in highly regulated … sectors subject to strict security and safety requirements, we provide our customers with engineering and project management services, as well as digital services and solutions to optimize the performance of complex infrastructure projects throughout their life cycle. The Group is currently ranked second in the world for nuclear engineering. … To ensure a viable, efficient, and reliable energy future for all. Job Description 🚧 Knowledge Management Lead for Major Infrastructure Projects 🚧 🌟 Role Overview: Are you passionate about driving knowledge management within major infrastructure projects? Join us as a Knowledge Management Lead and support our projects more »

MIP Knowledge Management Lead Up to £70 per hour. Plymouth PL1 4SG United Kingdom A prominent force in Defence, Nuclear, Marine industries is looking for a MIP Knowledge Management Lead. From aerospace and defense to energy and transportation, they deliver bespoke solutions tailored to meet the … unique needs of its diverse clientele. Driving knowledge management inside Devonport's large infrastructure projects will be your responsibility. You'll be asked to lead workshops, carry out after-action reviews, and present the results in a way that makes knowledge sharing possible. Roles and Responsibilities:- Able … to assist in formulating and organising the knowledge management plan In charge of liaising with the knowledge management community outside of major infrastructure projects to ensure proper information sharing and alignment with the broader business. Skills:- A degree in STEM fields or proof of experience An more »

primarily working from home. This is highlighted from achievements such as UK’s Best Workplaces and Best Workplaces for Wellbeing 2023. They specialise in management software revolutionising the delivery service. Their key product is integrated by major retailers and brands such as the Royal Mail, and due to recent … high quality operational and technical application and systems support to their customers and internal business functions. Owner of the Incident, Problem, Change and release management process for respective projects, ensuring Incident and problem management goals are achieved. As a Service Delivery Manager you will be working closely with … the Head of Testing and Service Delivery, Application Support Team and Test Manager to ensure the Environment, change, and release Management process are followed as implemented and agreed. You will be responsible for the development and implementation of documented Processes and Procedures where required with self-initiatives. The ideal more »

health and safety practices, and providing technical leadership and training to customers and colleagues Job Description Essential Responsibilities Reliability, Availability and Maintainability Studies and Management (RAMS) • Defining RAMS study structure and processes; • Monitoring the performance of RAMS processes; • Tracking and reporting to the Project Directorate the status of the … respect to own safety and systems and product integrity. Qualifications/Requirements • Bachelor of Engineering degree or equivalent from an accredited institution • Proven substantial knowledge and practical experience in performing reliability engineering in different industries Desired Characteristics Education Preferably educated with a Master of Engineering degree or above from … an accredited institution or equivalent knowledge or professional experience. Technical Domain Competencies At least proficient in the following areas: • HVDC domain knowledge • Reliability, availability and maintainability (RAM) assessment and management • Reliability Block Diagrams (RBD • Failure Mode & Effects Analysis (FMEA) Knowledgeable in the following areas: • Reliability Centred Maintenance more »

procedures and providing step-by-step instructions. When necessary, visit customer sites to assess and resolve complex issues that cannot be resolved remotely. Escalation management: Collaborate with internal teams, including engineering and development, to escalate and prioritise critical customer issues. Communicate progress, updates, and resolutions to customers in a … clear and timely manner. Documentation and knowledge base: Create and maintain documentation, including troubleshooting guides, FAQs, and knowledge base articles, to enhance the efficiency and effectiveness of customer support. Continuously update and expand the knowledge base to provide self-service options for customers. Training and education: Conduct … internal teams for product enhancement and improvement. Collaborate with the product development team to share customer pain points, suggestions, and feature requests. Customer relationship management: Build and maintain strong relationships with customers, understanding their needs and expectations. Provide personalised support and serve as a trusted advisor, ensuring customer satisfaction more »

successful adoption of Power Platform solutions Collaborate with cross-functional teams to ensure alignment of development efforts with business goals Be a champion for knowledge management and collaboration Remain up to date with the latest features and updates in the Power Platform ecosystem Demonstration of safe approach in … to safety Responsible for ensuring professional development is maintained and identified competency requirements are undertaken in a timely manner Adherence to the company integrated management system Compliance with quality assurance, health and safety and environmental policies Demonstrate and promote PD&MS QHSE principles and lead by example Ensure unsafe … from you ! If youve EPC experience in nuclear, rail, utilities, petro -chemical , renewables, marine and pharmaceuticals then please apply. Salary : Competitive Salary depending on knowledge and experience plus a range of benefits that support your finances, wellbeing, and family. Benefits : Pension, Life Assurance, Income Protection, Private Medical Cover, Private more »

in Ocean Winds’ portfolio, focusing initially on the Moray West Offshore Wind Farm. As an Electrical Engineer, you’ll be responsible for providing technical knowledge required to manage the integrity of operational assets within your area of expertise, where failure would have a major impact on safety, environmental, and … of Offshore Windfarm operations from turbine to grid connection. Core Main Accountabilities: Support the Asset Integrity Lead in defining and implementing an Asset Integrity Management Strategy. Qualified Senior Authorised Person (SAP) to 66kV as a minimum with Sanction for Test preferred, or demonstration of working towards qualification. Ensure proactive … any changes to scheduled maintenance plans. Action and/or prepare processes and procedures to support O&M Provide technical support to commercial asset management activities where required, such as in respect to provision of ancillary services. Working with procurement, engage specialist technical consultancy support where required, including preparing more »

prioritize incoming support tickets, ensuring efficient resolution and effective communication with clients and internal teams. Document incidents, resolutions, and best practices to contribute to knowledge management and continuous service improvement. Collaborate with internal teams, including Azure architects, DevOps engineers, and project managers, to address client needs and deliver … services, with hands-on experience in deployment, configuration, and troubleshooting. AZ-900: Microsoft Azure Fundamentals certification. AZ-104: Microsoft Azure Administrator certification. Experience/knowledge of DevOps tools and methodologies would be highly beneficial (Terraform, Bicep, AKS) Excellent problem-solving skills and attention to detail. Effective communication and customer more »

Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We help businesses harness unrelenting technological change to successfully deliver innovations that will help them gain a competitive advantage and improve the everyday lives of people around the globe. We … agreement for project. Aligns project targets with customer strategy (e.g. product portfolio, technology roadmap). Drives a continuous improvement culture including e.g. reuse, cooperation, knowledge management, lessons learned. Ensures appropriate Project documentation. Incorporates customer feedback during project execution Professional accreditation with recognised body such as APM, PMI (Chartered … Member) APM PMQ/PPQ, Prince2 or equivalent Bachelor's degree in Engineering, Project Management, or a related field. more »

Knowledge Management Lead Plymouth/Devonport Based (Mainly remote) up to £70 an hour Umbrella Inside IR35 12 Month Contract initially. This is a great opportunity to work within one of the UK's leading Defence organisations based in Plymouth/Devonport (Mainly remote with travel to site … a couple of days per month) Key Responsibilities Responsible for driving knowledge management within major infrastructure projects at Devonport Able to help shape and map out the knowledge management strategy Responsible for interfacing with members of the knowledge management community outside of Major Infrastructure … Projects to assure alignment with the wider business and sharing of knowledge as appropriate. You will be expected to facilitate workshops, conduct after action reviews and write up the findings in a way that enables sharing of knowledge. Key Skills A STEM related degree or demonstrable experience An understanding more »

Knowledge Support Manager London or Milton Keynes Permanent £70,000 - £74,000 Hybrid working Can you shape a newly created role in Knowledge Management , lead change and make it your own? Do you want to be part of a forward focused, digitally diversifying organisation that strives to … embed these methodologies across our Examiner (internally known as Associates) Community. Purpose Leading a team of two Training Subject Matter Experts, you will bring knowledge management to the forefront of what we do, providing a high-quality level of support to our Associates. What's in it for … you? Shape and roll out Knowledge Management across the organisation. Strategic influence and impact. Professional and personal development at your fingertips . Supportive and driven peer group and senior leadership team. Access to a pension which would see you paying in 7% and AQA contributing 11.5%. Life more »

Knowledge Management Lead Plymouth/Devonport Based (Mainly remote) up to £70 an hour Umbrella Inside IR35 12 Month Contract initially. This is a great opportunity to work within one of the UK's leading Defence organisations based in Plymouth/Devonport (Mainly remote with travel to site … a couple of days per month) Key Responsibilities Responsible for driving knowledge management within major infrastruc... more »

planning and implementing forecasts, relationship development, customer satisfaction.Identify resource demands & skill gaps within the Cloud Technical Lead team and develop a proposal for Senior Management review.Select, develop, and evaluate personnel to ensure departmental goals are met.Keep CIS/senior management informed of key issues and changes which may … impact expected business results.Use management and technical skills to contribute to the development of company and regional objectives and principles, in creative and effective ways.May act as an advisor or subject matter expert.Accountable for resource allocation, demand, and team utilisation.Ensure SAS Managed Cloud standards and best practices are adhered … to and validated.Supports, implements, and champions knowledge management and industry best practice.Deliver excellent customer service using a customer first and continuous improvement mindset.Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.Build and more »

health and safety practices, and providing technical leadership and training to customers and colleagues Job Description Essential Responsibilities Reliability, Availability and Maintainability Studies and Management (RAMS) • Defining RAMS study structure and processes; • Monitoring the performance of RAMS processes; • Tracking and reporting to the Project Directorate the status of the … respect to own safety and systems and product integrity. Qualifications/Requirements • Bachelor of Engineering degree or equivalent from an accredited institution • Proven substantial knowledge and practical experience in performing reliability engineering in different industries Education Preferably educated with a Master of Engineering degree or above from an accredited … institution or equivalent knowledge or professional experience. Technical Domain Competencies At least proficient in the following areas: • HVDC domain knowledge • Reliability, availability and maintainability (RAM) assessment and management • Reliability Block Diagrams (RBD • Failure Mode & Effects Analysis (FMEA) Knowledgeable in the following areas: • Reliability Centred Maintenance • Systems Engineering more »

as the primary point of contact for data-related matters and collaborate closely with business partners. Supervise key areas such as data strategy, governance, knowledge management, quality assurance, and architecture. Lead the implementation of the organization's data strategy. Establish a robust framework for data, including policy development … of various data components, including reference and master data, data modelling and architecture, data quality, metadata, standardization of data, data linking, data sharing, and knowledge and information management. Promote the importance of data design, quality assurance, and control across the organization. Ensure that data meets user requirements, complies with … relevant laws, follows best practices and standards, and is effectively measured. Requirements: Expertise in all aspects of enterprise data management, including Data Governance, Quality, Modelling, Security, and Knowledge Management. Experience in enhancing data quality and facilitating interoperability within organizations. Ability to establish a comprehensive data life cycle and more »

demonstrations. Training and education: Conduct customer training sessions to enhance their understanding of robotic systems and maximise the utilisation of the products. Customer relationship management: Build and maintain strong relationships with customers, understanding their needs and expectations. What are we looking for? Strong technical aptitude and troubleshooting skills, with … with sensors, actuators, control systems, and related technologies. Excellent problem-solving and analytical abilities to independently diagnose and resolve technical issues. Strong documentation and knowledge management skills to create and maintain support materials. Travelling globally to customer sites for on-site support and delivery of training, as required more »

or permanent placement at the end of the project. This role will be pivotal in the development and implementation of the company’s new knowledge management system which will be used globally by the entire workforce. Some of what you will be doing: Collaborate with the Data Architect … to shape and execute the organisation's knowledge architecture strategy, aligning it with overarching goals. Engage stakeholders to pinpoint knowledge management needs and aid in crafting tailored solutions. Establish and uphold standards for taxonomy, metadata, and ontology to uphold the integrity and consistency of knowledge assets. … Contribute to the creation and deployment of knowledge management systems and tools, guided by the Knowledge Architect. Provide teams with guidance on leveraging knowledge resources and adopting best practices. Assist in tracking and analysing knowledge usage metrics to unearth areas for enhancement, in collaboration with more »

product. Solutions Solution Development: Collaborate closely with the Solutions Specialist to make sure our proposed solutions fit what the client needs. Use their technical knowledge to help create strong bids that show why our solutions are the best choice. Collaborating Content Research: Collaborate with the proposition lead to leveraging … effectiveness. Collaboration: Collaborate with cross-functional teams, including Sales, Marketing, Legal, and Subject Matter Experts, to gather input and insights for bid responses. Bid Management Deadline Management: Manage bid timelines, ensuring that all content is completed, reviewed, and submitted within specified deadlines. Continuous Improvement: Collect feedback and insights … from bid outcomes to continuously improve bid content, processes, and win rates, feeding these into our Knowledge Management system. Quality Assurance: Ensure that all bid content meets the highest standards of quality, compliance, and accuracy. Knowledge Management: Ensuring all bid responses and feedback are recorded in more »

including process, tools and people skills) Responsible for the delivery of engineering milestones across projects and components (specially aerospace heat exchangers) Load and capacity management Planning of design activities Risk management Build, lead and develop a team of design engineers with the appropriate level of skills and experience … and innovation Responsible for defining and applying the adequate processes and methods for product design, and ensuring process compliance within the team, including: Requirements management Change management Design optimization Systems engineering DFMEA Expertise in CAD tools (NX), PLM (Teamcenter) Robust Design, Tolerance Design, Design for Six Sigma Design … for manufacturing Design validation Model Based Definition Knowledge management (lessons learnt, design guides) Create a culture that promotes innovation and continuous improvement Develop and deliver design capability road map and contribute to the Company’s product strategy Contribute to Research and Development projects This role is for you more »

Orama policies and procedures, including Health & Safety, ISO Quality Standards, Information Security, GDPR, HR Policies & Procedure and Customer codes of practice. continuous communication and knowledge to the business about Digital and Technology strategic and tactical objectives. necessary support to the IT Service Desk. best use of the Orama Enterprise … architecture model. Functional Accountabilities Promote the successful implementation of the digital transformation strategy. Provide Project Management and Technical Lead function for all group Business System implementations. Mentor the Business Analysis function in realising business requirements into actionable deliverables. Manage vendor relationships related to Business Systems. Identify, develop and implement … Technology team has a deep understanding of performance of its Business Systems. Drive digital adoption of Business Systems to ensure operational excellence. Support the Knowledge Management System with the required business processes and process mapping. Continue to look externally for best practice and technological advancements in business systems. more »

Bringing your leadership skills to the forefront of this Platform Operations Manager role , you will inspire your team to achieve their best. Your technical knowledge will be crucial in troubleshooting complex issues and providing guidance on best practices. You will also be responsible for developing and implementing strategies to … Minimise Escalations to Level 3 Support - Implement strategies and processes to minimise the number of issues escalated to Level 3 Support, including proactive troubleshooting, knowledge management initiatives, and collaboration with other teams. Reporting and Analysis - Conduct thorough root cause analysis on recurring issues to identify underlying problems and … to deliver outstanding customer service and technical support Team Building - Recruit, onboard, and train new team members to ensure they have the skills and knowledge required to excel in their roles. Process Improvement - Identify opportunities to streamline support processes, improve efficiency, and enhance the customer experience. Technical Expertise - Maintain more »