26 to 41 of 41 Knowledge Management Jobs in the UK excluding London

role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to Service … Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the relevant teams and coordinate external technical support when necessary. Qualifications & Experience: Previous more »

health and safety practices, and providing technical leadership and training to customers and colleagues Job Description Essential Responsibilities Reliability, Availability and Maintainability Studies and Management (RAMS) • Defining RAMS study structure and processes; • Monitoring the performance of RAMS processes; • Tracking and reporting to the Project Directorate the status of the … respect to own safety and systems and product integrity. Qualifications/Requirements • Bachelor of Engineering degree or equivalent from an accredited institution • Proven substantial knowledge and practical experience in performing reliability engineering in different industries Education Preferably educated with a Master of Engineering degree or above from an accredited … institution or equivalent knowledge or professional experience. Technical Domain Competencies At least proficient in the following areas: • HVDC domain knowledge • Reliability, availability and maintainability (RAM) assessment and management • Reliability Block Diagrams (RBD • Failure Mode & Effects Analysis (FMEA) Knowledgeable in the following areas: • Reliability Centred Maintenance • Systems Engineering more »

health and safety practices, and providing technical leadership and training to customers and colleagues Job Description Essential Responsibilities Reliability, Availability and Maintainability Studies and Management (RAMS) • Defining RAMS study structure and processes; • Monitoring the performance of RAMS processes; • Tracking and reporting to the Project Directorate the status of the … respect to own safety and systems and product integrity. Qualifications/Requirements • Bachelor of Engineering degree or equivalent from an accredited institution • Proven substantial knowledge and practical experience in performing reliability engineering in different industries Desired Characteristics Education Preferably educated with a Master of Engineering degree or above from … an accredited institution or equivalent knowledge or professional experience. Technical Domain Competencies At least proficient in the following areas: • HVDC domain knowledge • Reliability, availability and maintainability (RAM) assessment and management • Reliability Block Diagrams (RBD • Failure Mode & Effects Analysis (FMEA) Knowledgeable in the following areas: • Reliability Centred Maintenance more »

in Ocean Winds’ portfolio, focusing initially on the Moray West Offshore Wind Farm. As an Electrical Engineer, you’ll be responsible for providing technical knowledge required to manage the integrity of operational assets within your area of expertise, where failure would have a major impact on safety, environmental, and … of Offshore Windfarm operations from turbine to grid connection. Core Main Accountabilities: Support the Asset Integrity Lead in defining and implementing an Asset Integrity Management Strategy. Qualified Senior Authorised Person (SAP) to 66kV as a minimum with Sanction for Test preferred, or demonstration of working towards qualification. Ensure proactive … any changes to scheduled maintenance plans. Action and/or prepare processes and procedures to support O&M Provide technical support to commercial asset management activities where required, such as in respect to provision of ancillary services. Working with procurement, engage specialist technical consultancy support where required, including preparing more »

procedures and providing step-by-step instructions. When necessary, visit customer sites to assess and resolve complex issues that cannot be resolved remotely. Escalation management: Collaborate with internal teams, including engineering and development, to escalate and prioritise critical customer issues. Communicate progress, updates, and resolutions to customers in a … clear and timely manner. Documentation and knowledge base: Create and maintain documentation, including troubleshooting guides, FAQs, and knowledge base articles, to enhance the efficiency and effectiveness of customer support. Continuously update and expand the knowledge base to provide self-service options for customers. Training and education: Conduct … internal teams for product enhancement and improvement. Collaborate with the product development team to share customer pain points, suggestions, and feature requests. Customer relationship management: Build and maintain strong relationships with customers, understanding their needs and expectations. Provide personalised support and serve as a trusted advisor, ensuring customer satisfaction more »

the successful candidate will be provided with full training in relation to the area of work, and benefit from a wealth of experience and knowledge which the team hold. You will develop and demonstrate positive values, whilst working towards the organisations purpose to improve health and deliver excellent care. … meeting minutes/notes and ensuring all project documentation , actions plans and templates are up to date. Develop and maintain an effective and efficient knowledge management system to contain all the raw data capture, relevant project paperwork, training materials, benefits realisation, lessons learnt reporting, evaluations to create intelligence … Evidence of continual professional and personal development. Desirable Experience in the delivery of training. CIPD/Studying towards Foundation Prince2 Qualification or appropriate Project Management qualification. Advanced Microsoft or Analytical qualification. Experience within a workforce and OD field, administrative processes and human resources planning. Skills Essential Excellent analytical and more »

the best customer service and outcome is given? This could be you! Youll be great in this role if you have: Strong motor insurance knowledge Good attention to detail A drive for continuous improvement Heres a glimpse of what we can offer: Generous starting salary of … to any ad hoc projects or policy updates as required Our most valuable asset is you, youll be responsible for your personal development and knowledge management, updating 121/appraisal documentation within required timeframes Your experience: Providing coaching to employees Working in a quality assurance environment including risk … and controls principles, focusing on customer outcomes Problem solving and continuous improvement principles Data analysis and translation of management information to tangible actions Private motor vehicle insurance industry, ideally in both policy and claims environments Working in a financial services regulated environment Sound knowledge of insurance policy and more »

Bringing your leadership skills to the forefront of this Platform Operations Manager role , you will inspire your team to achieve their best. Your technical knowledge will be crucial in troubleshooting complex issues and providing guidance on best practices. You will also be responsible for developing and implementing strategies to … Minimise Escalations to Level 3 Support - Implement strategies and processes to minimise the number of issues escalated to Level 3 Support, including proactive troubleshooting, knowledge management initiatives, and collaboration with other teams. Reporting and Analysis - Conduct thorough root cause analysis on recurring issues to identify underlying problems and … to deliver outstanding customer service and technical support Team Building - Recruit, onboard, and train new team members to ensure they have the skills and knowledge required to excel in their roles. Process Improvement - Identify opportunities to streamline support processes, improve efficiency, and enhance the customer experience. Technical Expertise - Maintain more »

as the primary point of contact for data-related matters and collaborate closely with business partners. Supervise key areas such as data strategy, governance, knowledge management, quality assurance, and architecture. Lead the implementation of the organization's data strategy. Establish a robust framework for data, including policy development … of various data components, including reference and master data, data modelling and architecture, data quality, metadata, standardization of data, data linking, data sharing, and knowledge and information management. Promote the importance of data design, quality assurance, and control across the organization. Ensure that data meets user requirements, complies with … relevant laws, follows best practices and standards, and is effectively measured. Requirements: Expertise in all aspects of enterprise data management, including Data Governance, Quality, Modelling, Security, and Knowledge Management. Experience in enhancing data quality and facilitating interoperability within organizations. Ability to establish a comprehensive data life cycle and more »

will involve managing cases, incidents and service requests, and also handling communication with the users regarding. Key Responsibilities Capturing resolution information and feeding into Knowledge Management Routing Incidents to support specialist groups when needed Analysing for correct prioritisation, classification and providing support to 1st Line teams Providing ownership … Incident progress Ensure data protection process rules are abided to at all times. To act on any other reasonable request from a manager. Skills, Knowledge and Expertise Interpersonal skills, such as telephony skills, communication skills, active listening and customer care training Business awareness: specific knowledge of the organizations … diagnosis skills Support tools and techniques Awareness training and tutorials in new systems and technologies, prior to their introduction Processes and procedures (Incident, Change , Knowledge and Problem) Wider overview of ITSM processes and procedures Customer service experience must be customer focussed with excellent communication skills and happy to be more »

Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We help businesses harness unrelenting technological change to successfully deliver innovations that will help them gain a competitive advantage and improve the everyday lives of people around the globe. We … agreement for project. Aligns project targets with customer strategy (e.g. product portfolio, technology roadmap). Drives a continuous improvement culture including e.g. reuse, cooperation, knowledge management, lessons learned. Ensures appropriate Project documentation. Incorporates customer feedback during project execution Professional accreditation with recognised body such as APM, PMI (Chartered … Member) APM PMQ/PPQ, Prince2 or equivalent Bachelor's degree in Engineering, Project Management, or a related field. more »

hardware and/or software problems. Log all support calls using the ITSM call logging tool. Document working procedures and store them within the knowledge management database. Establish and maintain effective relationships with the business users and group IT teams. Own customer issues and drive through to resolution. … Hat, CentOS, or Oracle Linux, releases 5 through 7. Experience with Bash scripting and associated tools such as sed, awk, sort, uniq. Good working knowledge of Microsoft Windows (v7&v8) & Office packages (2007, 2010, 2013, 365). Good network knowledge (WAN/LAN). Good understanding of PC more »

successful adoption of Power Platform solutions Collaborate with cross-functional teams to ensure alignment of development efforts with business goals Be a champion for knowledge management and collaboration Remain up to date with the latest features and updates in the Power Platform ecosystem Demonstration of safe approach in … to safety Responsible for ensuring professional development is maintained and identified competency requirements are undertaken in a timely manner Adherence to the company integrated management system Compliance with quality assurance, health and safety and environmental policies Demonstrate and promote PD&MS QHSE principles and lead by example Ensure unsafe … from you ! If youve EPC experience in nuclear, rail, utilities, petro -chemical , renewables, marine and pharmaceuticals then please apply. Salary : Competitive Salary depending on knowledge and experience plus a range of benefits that support your finances, wellbeing, and family. Benefits : Pension, Life Assurance, Income Protection, Private Medical Cover, Private more »

prioritize incoming support tickets, ensuring efficient resolution and effective communication with clients and internal teams. Document incidents, resolutions, and best practices to contribute to knowledge management and continuous service improvement. Collaborate with internal teams, including Azure architects, DevOps engineers, and project managers, to address client needs and deliver … services, with hands-on experience in deployment, configuration, and troubleshooting. AZ-900: Microsoft Azure Fundamentals certification. AZ-104: Microsoft Azure Administrator certification. Experience/knowledge of DevOps tools and methodologies would be highly beneficial (Terraform, Bicep, AKS) Excellent problem-solving skills and attention to detail. Effective communication and customer more »

and deliver internal and external content, support the co-ordination of our regional accounts, support bid pre-positioning & research and support the development and management of our client relationships. Your work environment BAM operates a flexible working policy Your mission Work with the regional pre-construction team as required … studies, presentations and proposal documents Assist with creating and distributing prepositioning documentation Providing support and assistance to bids as required, cascading prepositioning strategy and knowledge Liaise with the project and pre-construction teams to capture social media updates to feed into our corporate accounts Engage with our project teams … to produce high quality case studies and collate evidence data to contribute to our central Knowledge Management System Helping to identify and source evidence across the Region including setting up and managing a Sharepoint space for each project to capture and collate evidence throughout the project lifecycle Maintain more »

demonstrations. Training and education: Conduct customer training sessions to enhance their understanding of robotic systems and maximise the utilisation of the products. Customer relationship management: Build and maintain strong relationships with customers, understanding their needs and expectations. What are we looking for? Strong technical aptitude and troubleshooting skills, with … with sensors, actuators, control systems, and related technologies. Excellent problem-solving and analytical abilities to independently diagnose and resolve technical issues. Strong documentation and knowledge management skills to create and maintain support materials. Travelling globally to customer sites for on-site support and delivery of training, as required more »