Summary As the NOC Manager/Team Leader, your primary responsibility is to manage and coordinate the NOC team’s activities, ensuring timely resolution of network incidents and customer projects, while driving continuous improvement initiatives to enhance operational efficiency and reliability. You will also play a crucial role … in strategic planning, resource allocation, and stakeholder communication to ensure that network operations align with the company’s business objectives. Core Responsibilities High Customer Service Standards: Uphold exceptional customer service and business integrity. Conduct: Always be presentable in appearance and manner. Ambassador: Represent the company positively at all times. … relationships with key customers, ensuring their needs are met and exceeded. and Risk Management: Ensure compliance with regulatory requirements and manage risks associated with network operations. and Technology Adoption: Foster a culture of innovation and stay ahead in adopting new technologies to improve network performance. Role Specific Responsibilities more »
Job summary The Digital & Transformation Manager will support the leadership of the Four Counties PCN but also work across all Lakeside Healthcare led PCNs to support with projects appropriate to their skills. The post holder will work with clinical and operational teams to ensure the PCN contract is delivered … is key to our ambition and is part of a wider PCN support team of ten people. Job description Job responsibilities The Digital & Transformation Manager will support the leadership of the Four Counties PCN but also work across all Lakeside Healthcare led PCNs to support with specific projects appropriate … delivering in line with expectations. Provide accountability and oversight to the delivery of PCN contracts and specifications. Working with the Strategic Digital and Transformational Manager explore potential new digital and transformative projects. Drive issues through to resolution, acting as point of operational expertise. Understand the type and intensity of more »
Job summary To manage the Network Planning Department: To manage a team of scheduler compilers and support the Service Delivery Director by: planning and overseeing the efficient use of the department's assets involving the optimum utilisation of buses, driving staff, operating sites etc. work with TfGM to develop … and improve the network of services operated work with all departments to manage the smooth introduction of franchised bus services and subsequent contract changes to strict deadlines work with Service Delivery Team devising proposals to submit to TfGM to improve service reliability in the face of increased traffic congestion … introduction of franchised bus services are executed to the satisfaction of both parties, within agreed deadlines; Ensuring that Service Delivery Managers, Engineering Managers and Network Performance Managers are kept informed of franchised and operational requirements for each new or amended service; Assisting the Service Delivery Director in reviewing the more »
