76 to 100 of 112 Problem Management Jobs in the UK excluding London

Incident/Problem Manager x 2 - ITIL - All Levels - Swindon - FinTech - New! £28,000 - £38,000 + Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number of Incident Managers/Problem Managers to join its … growing ITIL Service Operations function. Suitable candidates will have the following: Circa 2 years in ITIL Service Operations with a focus on Problem Management Analytical approach to problems and excellent attention to detail Work under pressure and to deadlines Continuous Service Improvement mindset BI Tools – Ideally Power BI … or EazyBI - Desirable Jira/Jira Service Desk/Confluence - Desirable Excel Duties will include the following: Assisting in Problem Management investigations with technical subject matter experts Partaking in post incident reports for all major incidents to senior IT leaders Being responsible for the prevention of recurring incidents more »

and demonstrate technical knowledge pertaining to two or more technology areas. Take the ownership to oversee the day to day operations relating to Incident Management Manage Major Incidents or situations across providers Manage high priority incidents from start to finish providing regular management updates to and bringing a … the customer Running both technical conference bridges and business update calls Documenting Issues, updating issues log, following issues to completion, and escalating issues to management team if needed Driving decision making for incident resolution and minimizing impact to the business Escalation to Senior IT Management Providing incident updates … to stakeholders Capturing incident follow ups and completing formal Post Mortems Identifying stability trends and escalating them through the Problem Management process Coordinate decision making of critical, emergency break fix work by chairing conference calls and publishing formal communication Take full responsibility and ownership of incident resolution and more »

Track and resolve support tickets within established SLA's to promptly meet user's needs. Escalate service incidents to 2nd line technical support and problem management where required. Assist with the administrative tasks of running the service desk as directed by the Service Delivery Manager. What are we … Ability to prioritise user requests effectively and manage user expectations within a fast-paced environment. Passion for driving exceptional customer experience. Strong analytical and problem-solving skills. A passion for continuous learning and self-development. Must be able to quickly grasp technical concepts and apply them to complex problems. more »

Support Analyst must also ensure that the team adhere to all agreed service level agreements and highlighting capacity and service issues early. Responsibilities Incident Management: All support requests raised to the support team will be managed within agreed service levels. Monitoring of the tickets and environment ensuring we stay … on top of issues and lead incident calls Information Management: Building a team Knowledge base that is easy to understand and usable by junior members of staff. Application deployment and code promotions. Receiving post implementation sign off from the business that delivery into production has been successful Monitoring the … look to add value. Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations Release Management: Releasing application changes through the relevant environments with the necessary planning and due diligence having been completed to ensure production stability. Problem Management more »

of Information Technology Infrastructure Library (ITIL) service principles and processes with experience in ICT Service Delivery, in particular the areas of incident, request, and problem management. You should have excellent interpersonal skills and be comfortable building relationships with customers at all levels.You must have analytical and problem-solving … there is a 2nd line on-call service available to the Group. Contributing to the Service Desk knowledge base. Contributing to the Groups Configuration Management Database (CMDB) in conjunction with the Service Delivery Analysts. Contributing to the Groups asset management database in conjunction with the Hardware and Software … customer service. To provide 1stLine cross cover for the Service Desk Team (inc. phone calls, voicemail and e-mails to the Service Desk). Management and Leadership Contribute to the implementation of the Group Digital Strategy, in line with Group, National priorities and initiatives, and leading digital techniques. Have more »

Having ideally had previous experience within SaaS support, you will need to be passionate about delivering excellent customer service, have a proactive attitude to problem solving, and buy into the team ethos. You will be working with the Resolver Team with a focus on tackling more complicated customer issues … a willingness to help your colleague will be a key attribute to the role. ESSENTIALS Excellent customer service & communication skills. Excellent analytic skills and problem-solving abilities. Ability to multitask and handle multiple simultaneous issues. Knowledge of Microsoft Windows Operating systems. Working knowledge of SQL Scripting. Knowledge of AWS … and ideally also Kubernetes. Understanding of problem management processes. Experience in incident detection, analysis, resolution, and communication. Must be able to chieve Security Clearance to agreed National Levels. Be able to part of the team providing on call 24/7 support on a rota basis. We are more »

Main point of contact for Service Desk Services, including: Ticket escalation Support of Major Incidents (MI) Customer support Liaison with internal and external teams Problem Management Adherence to SLOs for first time fix and inbound communications Quality assurance Ensuring Analysts availability at all times, including rota management … holder may be required to undertake other relevant and appropriate duties as reasonably required. Required Skills: Soft Skills: Strong Customer service awareness Strong personnel management Analytical approach with close attention to detail Process governance Good verbal and written communication skills Confident and self-motivated with a positive can do more »

Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company … MS Clustering, Active Directory Services, Group Policy, Windows Terminal Services, Certificate Services, ADFS, PowerShell. Experience supporting large/enterprise level infrastructures. Excellent analytical and problem-solving skills to achieve prompt resolution. Strong experience of incident and problem management. An understanding of service management standards and tools (ITIL … technologies: SAN, Fibre Channel Switches etc. IaaS and Cloud technologies; Microsoft Azure, Office 365. Networking, including TCP/IP, DNS, WINS, DHCP, wireless. System Management and monitoring technologies; SCOM, SCCM, MECM Anti-virus technologies Develop, produce, and maintain documentation. This role is subject to a clear standard DBS check more »

is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/7 support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing … public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact within the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all … with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working with engineers to resolve technical issues, whilst also being proactive about trying to improve the service based on trends with the more »

services to end users. This will be a face to face role, working in the office 5 days per week. You will perform Incident & Problem management, Root Cause Analysis and Resolution for all relevant tickets. You will also co-ordinate with the Service Desk and Third-Party vendors … tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem-solve complex hardware and software issues and operate under own initiative Knowledge of a variety of OS, Wifi, network fundamentals, software, and systems Fluent more »

Developer position presents an exciting opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain. The primary focus of this role is to ensure optimal performance of the ServiceNow platform, crucial … for the smooth operation of the business. This entails configuring and maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL/ITSM/ITOM initiatives. Key Responsibilities: Administering the ServiceNow platform Managing … Active Directory is advantageous Proficiency in Java, JavaScript, Web Services, AJAX, XML, web applications, networks, protocols, and Email (SMTP, POP3) Familiarity with IT Service Management, Service Desk, and Change & Problem Management processes ITIL Foundation certification is highly desirable Interest in and aptitude for understanding and supporting new more »

Desk Manager Location: Corby (Hybrid Working) Salary: £48,000 - £60,000 Are you an experienced Service Desk Manager with a passion for IT service management and a desire to make a meaningful impact? We are seeking a dedicated professional to lead a dynamic service desk team for a reputable … desk, ensuring efficient and effective resolution of IT issues. Implement and maintain ITIL best practices to improve service delivery. Utilize JIRA for incident tracking, problem management, and workflow optimization. Develop and monitor performance metrics to ensure high-quality support. Collaborate with other IT teams to enhance overall user … Proven experience as a Service Desk Manager or similar role. Strong knowledge and practical application of ITIL frameworks. Proficiency with JIRA or similar service management tools. Excellent leadership and team management skills. Strong problem-solving abilities and a customer-focused mindset. Benefits: Competitive salary range of more »

designing, engineering and validating the products of tomorrow for the worlds leading manufacturers. Due to our continued growth we are now recruiting for aProblem Management Specialistto be based at our customer site in Gaydon. Job Purpose We are seeking a proactive and analytical Problem Management Specialist to … root causes. Drive the resolutions across various stakeholder groups to prevent recurring incidents. Collaborate with cross-functional teams to prioritize and resolve problems. Document problem resolution processes and best practices. Monitor and report on the effectiveness of problem management activities. Identify trends and patterns to anticipate and … prevent future incidents. Participate in incident reviews and post-incident analysis meetings. Drive continuous improvement initiatives to enhance the problem management process. Provide guidance and support to other team members on problem management practices. Participate in scrum ceremonies e.g. Sprint planning, review, retrospective, stand-up Knowledge more »

Programme; 5. liaise with relevant third party maintenance companys, recording and escalating any hardware/software problems as required; 6. update the Service Desk Management System to support the provision of performance statistics; 7. be proactive in approach to problem management by identifying multiple instances of incidents … researching possible resolutions in in some cases, undertaking a root cause analysis; 8. record resolution details in the service desk management software selecting the relevant resolution categories; 9. assign unresolved Incidents to the appropriate specialist IT Team/IT product Engineer; 10. communicate with to end-users informing on … progress and providing and where possible provide and estimated resolution time; 11. escalate major incidents to Problem Management and contribute to major incident reviews where appropriate; 12. perform a manual closure of resolved incidents, ensuring the customer is satisfied with the resolution before closing the record; 13. conduct more »

responsibilities include ensuring maximum availability of end user devices, ensure they operate at peak performance by optimising device configuration, contributing towards the creation and management of Windows builds, and the deployment and upgrading of operating systems, firmware and software (including patching to address security vulnerabilities). The post holder … is responsible for collaborating with other teams within Digital Healthcare to undertake effective Problem Management to ensure appropriate solutions or acceptable workarounds are identified and implemented. They will also support the delivery and implementation of new systems. Main duties of the job Analysing, investigating and resolving highly complex … provide assurances to the IT Delivery Managers and IT Support Manager that they are being followed accurately. Lead on and design, configuration, implementation and management of new and existing solutions which involve end user devices. Support the Cyber Security Team to ensure security compliance by providing appropriate recommendations with more »

onto a Business Analyst Level 4 Apprenticeship. Main duties of the job This role involves day to day support of the applications including, incident management, request fulfilment, problem management, monitoring, change & release management and decommissioning. This is a busy role so we are looking for we … a technical environment with a Service Desk and associated tools Desirable oDelivering continual service improvements oWorking within an environment that applies the ITIL Service Management framework oWorking in the NHS Knowledge Essential oWorking knowledge of the NHS oUnderstanding of application purposes and requirements in a clinical environment (e.g. PAS more »

first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of skills gaps, creation of skills matricies, development and implementation of training program at both individual and team level … tangible reporting to show a service improvement link between program and individual performance Responsible for performance management of the team, regular score check-in’s, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where necessary … and 3 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix Incident and problem management – taking over from 1st or 2nd line engineers where escalation is required Education Service Delivery Manager – Qualifications & Knowledge: 2 years’ experience as a senior more »

an IT Sector/MSP Self-confidence to navigate complex and evolving technology delivered to our customers Experience of managing Continual Service Improvement Plans, Problem Management and Major Incident Management Ability to build and maintain strong, cohesive working relationships with senior stakeholders. Strong sense of prioritisation and … other teams to actively deliver a high level of service. Provide regular reporting, and service improvement plans. Manage any incidents that trigger Major Incident Management process Package: Salary of between £40,000 to £45,000 Yearly Bonus of 5% How to Apply: If you are interested in hearing more more »

full benefits package. Shift based (panama shift) days and nights. Responsibilities; Identify operational issues Continuously analysing and improving the process Troubleshooting/Maintenance Incident Management Problem Management Change Management Identify priorities by assessing objectives Investigating complaints and suggestions Increase efficiency Develops operational solutions by defining, studying … estimating, and screening alternative solutions Continuous Improvement Process Monitoring technical availability Improving operational quality results Supervision of implementing changes Change Management Contributing information and opinion to unit design and modification teams Provides operational management information by collecting, analysing, and summarising operational and engineering data for future trends and … developments Qualifications/Experience; IT based qualification and 3-5 years’ experience in IT An understanding of warehouse operations and supply chain management Technical knowledge of Linux and Windows operating systems SQL Database knowledge Desirable; 1+ years’ experience in software application support and incident investigation 3-5 years related more »

Senior IT Problem Manager £75k/+£6k Car Allowance + Bonus Milton Keynes (2 days pw in office) Our client, a leading financial services firm, is seeking an experienced and dynamic Senior IT Problem Manager to join their team and ensure the reliability and security of their … IT infrastructure. Position Overview: As a Senior IT Problem Manager, you will be responsible for identifying, analyzing, and resolving IT issues to minimize business impact and enhance service quality. You will work closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement … initiatives. The ideal candidate will have extensive experience in financial services, with a strong background in IT Service Management (ITSM) and incident management. You should currently be a IT Problem Manager Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are essential. Experience more »

system configuration across environments Continuous improvements of the production service and team effectiveness Participating in Client Service and Technology meetings Handle production incidents and problem management activities related to the incidents TECH STACK: Linux, Apache, MySQL, OO Perl AWS CloudWatch Monitoring and Alerting Systems Ticketing/workflow Systems more »

provide support to external corporate clients. Client user Support using email, phone & a helpdesk support ticketing system is crucial. Key skills needed include: Client Management Customer Support 1st Line Bespoke Software Support Problem Management SLA Management Ticket Management Customer satisfaction Bespoke Software Support Agile (ideally … skills. Career progression is on offer in abundance therefore entrepreneurial drive and ambition is essential. Key Skills for this role include: Software Support, SLA Management, and Application Support. As part of the role, you will be rewarded with the following: An attractive starting salary! A chance to learn new more »

and troubleshoot problems Work with developers, QAs and stakeholders to help solve complex problems Implement software updates and patches Assist with change control and problem management What experience do you need? Exposure to Linux Knowledge of Microsoft SQL/MYSQL/T-SQL PowerShell Shell Scripting (Bash/ more »

based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and … governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management … collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required more »

services to end users. This will be a face to face role, working in the office 5 days per week. You will perform Incident & Problem management, Root Cause Analysis and Resolution for all relevant tickets. You will also co-ordinate with the Service Desk and Third-Party vendors … Familiarity with helpdesk ticketing systems (ITSM tools) Ideally, ITIL and MCSE qualified. Strong customer service orientation, good communication, teamwork and interpersonal skills. Ability to problem-solve complex hardware and software issues and operate under own initiative. Knowledge of a variety of OS, Wifi, network fundamentals, software, and systems. The more »