1 to 2 of 2 Service Delivery Analyst Jobs in the UK excluding London with Remote Work Options

Service Delivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business … through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase … service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery more »

IT Service Delivery & Cyber Security Analyst – Office 365 Based in Redhill, Surrey (working on a hybrid basis – 2 days per week in the office and 3 days at home) an IT Service Delivery & Cyber Security Analyst is required on a contract basis to work … to work through an umbrella company or PAYE. Our clients Windows IT infrastructure is hosted abroad. 50% of the role will be ensuring the service delivery of IT operations deployed locally in the UK. You'll be expected to advise on potential technical improvements and help out on … the service desk occasionally. The other 50% of the role is working with suppliers to advise on cyber security. Experience of cyber security is necessary as you'll need to ask questions about Disaster Recovery procedures. Candidates must have commercial experience providing 1st and 2nd line support (ideally within more »