Hertford, England, United Kingdom Hybrid / WFH Options
ClevaGroup
leading provider of IT solutions, dedicated to delivering high-quality services to our clients. We are currently seeking a talented and motivated IT Support Engineer to join our dynamic IT servicedesk team. If you have a passion for technology and excellent problem-solving skills, we want … to hear from you! As an IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our client's IT infrastructure. You will be the first point of contact for end-users, providing technical assistance, diagnosing and resolving hardware and software issues, and ensuring … completed throughout the day entered in ConnectWise and timesheet will be completed prior to leaving the office · Answering the telephone and providing excellent customer service at all times · Correct attire worn always including site visits · Ensuring you are meeting your set KPI’s and overall the ServiceDeskmore »
hertford, east anglia, United Kingdom Hybrid / WFH Options
ClevaGroup
leading provider of IT solutions, dedicated to delivering high-quality services to our clients. We are currently seeking a talented and motivated IT Support Engineer to join our dynamic IT servicedesk team. If you have a passion for technology and excellent problem-solving skills, we want … to hear from you! As an IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our client's IT infrastructure. You will be the first point of contact for end-users, providing technical assistance, diagnosing and resolving hardware and software issues, and ensuring … completed throughout the day entered in ConnectWise and timesheet will be completed prior to leaving the office · Answering the telephone and providing excellent customer service at all times · Correct attire worn always including site visits · Ensuring you are meeting your set KPI’s and overall the ServiceDeskmore »
Glasgow Area, Scotland, United Kingdom Hybrid / WFH Options
In Technology Group Limited
2nd Line ServiceDeskEngineer Glasgow/Hybrid £25,000 - £30,000 We're partnering with a Scottish-owned Managed Service Provider providing top-level services to clients in the Glasgow region. With a commitment to innovation, our client is seeking a skilled 2nd Line ServiceDeskEngineer to join their team. As a 2nd Line ServiceDeskEngineer, you'll play a crucial role in providing technical support and break-fix solutions. This role offers a hybrid working model, combining servicedesk responsibilities with on-site break … fix support for our valued clients. Day-to-Day: Respond to escalated servicedesk tickets, providing efficient and effective technical support. Conduct break-fix solutions on client sites, addressing hardware and software issues. Collaborate with the servicedesk team to resolve complex technical challenges. Contribute to more »
leeds, west yorkshire, yorkshire and the humber, United Kingdom Hybrid / WFH Options
Mastek
L2 Engineer - Technical ServiceDesk Leeds - 2 days to office Rotation 24*7 Shift You will be part of the Technical ServiceDesk which will act as the single point of contact (Level 1 Support) for all technical queries & issues, which will be raised via … the Contact Centre, or directly by Relying Parties (RPs - Other Government Departments & Supporting 3rd Parties). The Technical ServiceDesk will additionally provide a Level 2 Support capability to investigate, diagnose, monitor and resolve alerts and incidents, appropriately escalating activities for onward support from the wider support model. … As an L2 Engineer, you will play a crucial role in providing advanced technical assistance and problem resolution to our clients. You will work closely with L1 Engineers, as well as collaborate with cross-functional teams, to deliver exceptional customer support and maintain the integrity of our products and more »
Barlborough, Derbyshire, United Kingdom Hybrid / WFH Options
Stoneseed
Job Title: ServiceDesk Escalation Engineer (3rd line) Location: Hybrid working (Client based in Barlborough) Contract: Permanent Full Time The role of Escalation Engineer Our client, who provides IT Support services to Businesses is looking for a "hands on" ServiceDesk Escalation Engineer (3rd line) who will provide technical support to AAG's customers within an MSP servicedesk environment mainly managed by remote access. This is a full time, permanent role based at our client's office in Balborough initially, then you will split your time between clients, the … experience at all times. Additionally, it is necessary to understand the commercial goals of the business as a whole. Key Responsibilities: As an Escalation Engineer, your job responsibilities include: Provide a point of escalation to support incidents relating to hardware, software, network connectivity and application services to a wide more »
Chesterfield, Derbyshire, United Kingdom Hybrid / WFH Options
Stoneseed Ltd
Job Title: ServiceDesk Escalation Engineer (3rd line) Location: Hybrid working (Client based in Barlborough) Contract: Permanent Full Time The role of Escalation Engineer Our client, who provides IT Support services to Businesses is looking for a "hands on" ServiceDesk Escalation Engineer (3rd line) who will provide technical support to AAG's customers within an MSP servicedesk environment mainly managed by remote access. This is a full time, permanent role based at our client's office in Balborough initially, then you will split your time between clients, the … experience at all times. Additionally, it is necessary to understand the commercial goals of the business as a whole. Key Responsibilities: As an Escalation Engineer, your job responsibilities include: Provide a point of escalation to support incidents relating to hardware, software, network connectivity and application services to a wide more »
london, south east england, United Kingdom Hybrid / WFH Options
Sereno IT Support
TITLE: ServiceDeskEngineer (2nd Line) LOCATION: London/remote hybrid HOURS: Monday to Friday: 9am – 6pm SALARY: £35-40K (depending on Experience) 1. Who are Sereno? At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best … and relationships between all our staff at any level and with all our clients. We are looking for creative thinkers, technology enthusiasts, and customer service heroes, to help us scale this business. It’s a perfect time to join us now, as we will always prioritise internal promotions, personal … system and online chat. • You will also act as the escalation point for 1st line engineers. • Liaising with clients throughout the lifecycle of the service ticket, ensuring issues are closed off and communicated to clients and providing an excellent customer service and experience. • Meet ServiceDeskmore »
london, south east england, United Kingdom Hybrid / WFH Options
iO Associates - UK/EU
Senior ServiceDeskEngineer Hybrid working London The Opportunity Working within a financial services company as a senior servicedeskengineer, carrying out the day-to-day IT support and focusing on larger projects as the business moves the IT team in-house. Is … your understanding of finance and further develop your IT skills? Join a growing team and Build for the future. The Role & Responsibilities: Transferring the servicedesk from an external provider to an internal team. The candidate would be a people person able to provide support to all levels …/4th line IT support Working within the ITIL framework Project work On-boarding devices and employees Training & Mentoring Juniors Providing 5-star customer service The person: Senior IT support engineer experience Indepth understanding and subject matter expertise of Microsoft 365, Windows Server Technologies, Exchange Online, Active Directory more »
Sudbury, Suffolk, United Kingdom Hybrid / WFH Options
Focus Resourcing
supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the servicedesk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced ServiceDeskEngineer with experience of the educational environment. Your role as ServiceDeskEngineer: Manage and assist with Schools … visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of more »
Ipswich, Suffolk, United Kingdom Hybrid / WFH Options
Focus Resourcing
supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the servicedesk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced ServiceDeskEngineer with experience of the educational environment. Your role as ServiceDeskEngineer: Manage and assist with Schools … visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of more »
Sudbury, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
Focus Resourcing Group
supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the servicedesk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced ServiceDeskEngineer with experience of the educational environment. Your role as ServiceDeskEngineer: Manage and assist with Schools … visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of more »
Ipswich, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
Focus Resourcing Group
supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the servicedesk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced ServiceDeskEngineer with experience of the educational environment. Your role as ServiceDeskEngineer: Manage and assist with Schools … visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of more »
london, south east england, United Kingdom Hybrid / WFH Options
La Fosse
and remote support. Rate: £200 per day (inside IR35). Duration: 6 months. Location: Liverpool Street (1-2 days WFH). Your role as ServiceDeskEngineer Providing first single point of contact for all IT Incidents & Requests. Taking ownership of Incidents and Requests, ensuring they are … Application Support teams. Creating support documentation and maintaining internal knowledgebase. Providing support to the administration of new starters, internal transfers and leavers. Requirements as ServiceDeskEngineer At least 2 years experience working within a technical support role. Preferable VIP support experience or working on a busy … trading floor. Basic understanding of ServiceDesk tools. Detail orientated. Excellent communication skills, especially initial point of contact and managing user expectations. Logical thought process and problem-solving skills. Familiarity with ITIL best practices. Sound interesting? Please apply to discuss in further depth. more »
Bedale, North Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
ecruit
Senior ServiceDeskEngineer – £27,500 – Newton Le Willows, Warrington The Role Do you have at least 3 Years of Managed Helpdesk experience? Do you have a knack for solving technical issues and a background in IT support? If so, IDT Support Solutions is looking for a … Senior ServiceDeskEngineer to join the team! Our goal is to always provide exceptional level of service. We aim for lasting partnerships with our clients. In this role, you will provide technical support to our customers, colleagues, and internal stakeholders through various communication channels, including phone … This position is primarily office-based, with the flexibility to work from home upon request. You will play a critical role in shaping our service offering and maintaining our reputation for excellent customer service. Key Responsibilities: Provide 1st/2nd line support for Microsoft's core cloud business applications more »
Wetherby, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Searchability (UK) Ltd
2nd Line ServiceDeskEngineer Opportunity for a 2nd Line ServiceDeskEngineer to join the UK's leading cloud technology managed service provider based near Leeds. Salary between £30,000 and £35,000 depending on experience plus benefits. Who we are: We … are the UK's leading managed service provider helping businesses across the UK implement cloud technologies, security and general support. We're looking for a driven individual who shares the same values for growth and development as us. Benefits: Hybrid working model. 25 days holiday plus bank holidays and more »
Devizes, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Oakford Technology
1st Line IT ServiceDeskEngineer An exciting opportunity has become available for a full time 1st Line Support Engineer to join our friendly servicedesk team based in Devizes. The successful candidate will earn up to £26,000 per annum, dependant on experience. … support for customer portfolio. Resolving incidents from customers and other colleagues. Escalating incidents and requests to the 2nd Line resolver group, when required. Answering ServiceDesk queue phone calls and logging tickets comprehensively, capturing all required information. Using face-to-face, telephone and e-communication methods to accurately … manage customer/stakeholder expectations and conduct your role duties to a high standard. Company + Benefits Oakford is a substantial Cloud and Managed Service Provider supplying technical services across the South West from our bases in Wiltshire and Dorset. We offer the full spectrum of IT from consultancy more »
SN10, Potterne, Wiltshire, United Kingdom Hybrid / WFH Options
Oakford Technology
1st Line IT ServiceDeskEngineer An exciting opportunity has become available for a full time 1st Line Support Engineer to join our friendly servicedesk team based in Devizes. The successful candidate will earn up to £26,000 per annum, dependant on experience. … support for customer portfolio. Resolving incidents from customers and other colleagues. Escalating incidents and requests to the 2nd Line resolver group, when required. Answering ServiceDesk queue phone calls and logging tickets comprehensively, capturing all required information. Using face-to-face, telephone and e-communication methods to accurately … manage customer/stakeholder expectations and conduct your role duties to a high standard. Company + Benefits Oakford is a substantial Cloud and Managed Service Provider supplying technical services across the South West from our bases in Wiltshire and Dorset. We offer the full spectrum of IT from consultancy more »
Role: ServiceDeskEngineer (Hybrid) Location: Bristol Salary: £30,000 - £35,000 I am currently recruiting for a FinTech start-up in Bristol looking for a ServiceDeskEngineer to join their IT Department. They are a Cloud-based company, so would need someone more »
london, south east england, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
Syntax Integration is a boutique managed services provider, primarily serving clients in the financial, property, and investment sectors. The Role As a 2nd Line ServiceDeskEngineer, you will be a single point of contact for our customers, logging and managing all calls, emails, and tickets within … SLA whilst providing strategic technical guidance. About You: To be successful in this role you will need: Experience working on an IT ServiceDesk/MSP. Appreciation of ITIL Service Management Disciplines i.e., Incident, Problem, and Change Request Management. Relevant certifications (e.g., Microsoft 365 Fundamentals and Microsoft more »
london, south east england, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
Syntax Integration is a boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Role: As a 3rd Line ServiceDeskEngineer, you will play a crucial role in delivering support to ensure our clients' business systems operate cost-effectively and robustly. … knowledge management and documentation. About You: To be successful in this role you will need: At least 5 years of experience on an IT ServiceDesk/MSP in a similar role. Relevant certifications (e.g., Microsoft 365 Fundamentals, Azure Fundamentals, Azure Administrator Associate). An appreciation of ITIL … Service Management Disciplines i.e., Incident, Problem, and Change Request Management. You will have experience with: Microsoft Cloud solutions, Office 365, and Azure. Device Management and Remote Systems, i.e., Intune, Datto RMM, TeamViewer. Using backup products and disaster recovery solutions (e.g., Azure, SkyKick, Barracuda and Spanning). Strong understanding of more »
Falmouth, England, United Kingdom Hybrid / WFH Options
RJS Resourcing Ltd
Our client is looking to recruit an experienced ServiceDeskEngineer to join their hugely successful growing team. You will have experience in a similar capacity, perhaps 1st/2ndline support/Support Analyst capacity and be excited about the IT sector and working for a company … support environment experience, confident resolving issues remotely for clients through fault finding abilities.* Experience of desktop support and IT Networking and peripherals* Confident using servicedesk tools and software.* Able to work on multiple tasks at any time and manage own workload.* Excellent IT problem-solving skills, able … to pick up new packages with ease.* Able to work under pressure and to tight deadlines.* Excellent customer service skills and able to demonstrate this at a high level.For full details please submit CV.INDLJob Types: Full-time, PermanentPay: Up to £26,000.00 per yearBenefits:* Additional leave* Company pension* Employee more »
london, south east england, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
The Company Syntax Integration is a boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Role As a ServiceDesk and Network Engineer , you will play a crucial role in delivering support to ensure our clients' business systems operate cost-effectively … will act as a single point of contact for our customers, managing all tickets within SLA, whilst acting as an escalation point for the ServiceDesk and implementing internal improvements. About You To be successful in this role you will need: At least 5 years’ experience working on … an IT ServiceDesk/MSP in a similar background/role A strong background in network technologies Relevant certifications (e.g, Microsoft 365 Fundamentals, Azure Fundamentals, CCNA) Skills In-depth knowledge of Microsoft Cloud solutions, Office 365, and Azure. In-depth knowledge of Device Management and Remote Systems more »
Peterborough, Northamptonshire, United Kingdom Hybrid / WFH Options
Confidential
I am working on behalf of a prestigious global retail organisation who are currently looking for a Servicedesk Support Engineer for a permanent appointment, based near Peterborough. Skills required: Windows 7 -11 Office 365 Mobile Support (IoS & Android) Active Directory administration Remote working solutions support (ADSL more »
peterborough, east anglia, United Kingdom Hybrid / WFH Options
CODA Technology Services
I am working on behalf of a prestigious global retail organisation who are currently looking for a Servicedesk Support Engineer for a permanent appointment, based near Peterborough. Skills required: Windows 7 -11 Office 365 Mobile Support (IoS & Android) Active Directory administration Remote working solutions support (ADSL more »
City Of Peterborough, England, United Kingdom Hybrid / WFH Options
CODA Technology Services
I am working on behalf of a prestigious global retail organisation who are currently looking for a Servicedesk Support Engineer for a permanent appointment, based near Peterborough. Skills required: Windows 7 -11 Office 365 Mobile Support (IoS & Android) Active Directory administration Remote working solutions support (ADSL more »