1 to 1 of 1 Skype for Business Jobs in the UK excluding London with Remote Work Options

based charity, seeking a Service Desk Analyst to join their established team. The Role: As a Service Desk Analyst, you will be responsible for providing 1st and 2nd line support including application support to circa 1200 staff nationally in an ITIL based environment. You are expected to manage … a high volume of approximately 35-40 tickets per day. Duties: Perform hardware setup, installation, troubleshooting, and diagnostic assistance for computer systems, telephones, laptops, printers, and scanners. Provide network support by installing and configuring LAN, WAN, VPN, etc., including switches, routers, and firewalls. Manage desktop and browser security … such as site security certificates, firewalls, and anti-virus software. Offer assistance with Voice Over IP telephony solutions, with a focus on supporting Skype for Business. Requirements: Previous experience working in a similar role. Possess 1st & 2nd line Service Desk experience. Experience working in an ITIL more »