related problems and escalations Taking ownership of escalated customer issues, troubleshooting with our engineers to find resolution. Regular and agreed communication with the customer. Trendanalysis within your account and also from within Problem Management ownership Reporting against contractually agreed SLAs and guidelines Proactively working with customers to more »
Basingstoke, England, United Kingdom Hybrid / WFH Options
Matrix
procedural documentation (e.g. architecture, configuration and setup) • Design appropriate metrics for reporting on key performance and quality indicators, • particularly in terms of in-depth trendanalysis • Ongoing self-led training and development – Learn about the latest public Cloud products and services and increase your knowledge. Skills Innovation should more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Resourcing
root cause, and driving implementation of corrective actions Delivering results of the problem investigation to stakeholders Preventing problems and eliminating recurring incidents proactively through trendanalysis within incident/alerting/trending data sources Performance gathering, analysis, documentation, and validation of business and technical needs using interviews more »
Criteria, and Animal Welfare. Coordinate internal audits and assist in 3rd party or retailer visits/audits. Collate non-conformances and enforcement actions for trendanalysis and improvement. Provide feedback to supervisors and management on compliance issues. Support NPD with label signoffs and customer/supplier communication. Analyse more »
are being operated as designed and are delivering the desired customer outcomes. Identifying and recommending process and control improvements to help drive quality. Performing trendanalysis and reporting to management Qualifications and skills Experience in Financial Services (Mandatory) Contact Centre processes and procedures. Life products/investment experience. more »
customer needs. Ensure stock accuracy and minimise losses through error investigation and resolution. Assist onsite Management in customer reviews and provide inventory reports. Use trendanalysis to identify and address potential loss areas. Encourage staff involvement in process improvement and teamwork. Build relationships with customers to understand business more »
resolution/remediation Put customers first through being an advocate of the customer and driving Vitality to the highest levels of quality Perform incident trendanalysis to identify potential problems You will work with multiple support teams to ensure SLA compliance for all incidents Perform both reactive and more »
ITSM toolset Service Now Contribute to and maintain a support knowledge base Provide specialist advice on toolset usage to the userbase Infrastructure monitoring and trendanalysis Supporting licence renewal, hosting and utilisation monitoring activities Reporting on toolset data and service statistics Your skills and experiences: Understanding of Engineering more »
Tidworth, Hampshire, South East, United Kingdom Hybrid / WFH Options
Aspire Defence Services Limited
Business Information Analyst, youll be at the forefront of our reporting strategy. Your goal? To continuously enhance our reporting landscape and provide valuable data analysis and presentation for critical business projects. In this role you will maintain a strong understanding of our reporting tools and their deployment to users. … and attention to detail. Furthermore, youll have the ability to analyse data in a logical and systematic manner, producing accurate and meaningful reports and trend analysis. Location: Tidworth Salary: Up to £40,000 Please note: Our garrisons are tobacco free working environments. As part of this role, you will more »
engineering and our supply chain To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis. To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status more »
non-escalated changes. - Refine change and problem management processes to meet evolving business needs and industry standards. - Conduct IT problem investigations using root cause analysis and trendanalysis to prevent future interruptions. - Enforce cross-process compliance and coordination to enhance service delivery and promote a proactive culture more »
delay) Releases for which deployments are unacceptable Create and provide accurate reporting on Release Management KPI's to all relevant stakeholders and perform reporting trendanalysis Review and update the Continuous Service Improvement Plan Ideally to be successful you will have: 3 years Release Management experience and has more »
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
Volkswagen Financial Services (UK) LTD
as part of our Customer Operations team, you'll join a team of enthusiastic specialists that support the delivery of management information, root cause analysis and trendanalysis across the business. This is a key area for us as the work the team does helps drive and … develop the delivery of good customer outcomes. We'll support you to get fully involved and you'll learn to provide reporting and analysis that is reliable, easy to interpret and articulates a clear story. If you are studying a Business or Numerate related degree, enjoying reporting and want … data (don't worry, we'll give you training on these systems when you join) You will be involved with continuous root cause and trendanalysis based on customer outcomes, providing the insight into any risks identified as well as any areas of improvement which can ultimately enhance more »
Barnsley, South Yorkshire, Yorkshire, United Kingdom
Key Appointments UK Ltd
by diligently using relevant databases. Prioritise, schedule, and deliver regular, accurate, and timely reports in line with contractual requirements. Additionally, support the business with trendanalysis and identifying areas for improvement. Work against key performance indicators to gather data insights into areas such as call response rates, service more »
engineering and our supply chain To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis. To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status more »
Salford, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Aj Bell Limited
support the firms wider CASS function by: Providing regular audit status updates to CASS Forum and other forums and committees Undertaking root cause and trendanalysis to enable the production of MI Providing support and assisting in the delivery of training to operational teams Supporting change initiatives, assessing more »
Newcastle upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
Workforce Recruitment Services meets their needs and quickly responds to required changes Monitor factors that may impact NHS Workforce recruitment Services by horizon scanning, trendanalysis and research Be a management sponsor at local or national level groups. Creating and owning the structure, project brief and framework. Ensuring … to ensure transitional change is introduced in a positive and constructive manner. Monitoring factors that may impact NHS Workforce Recruitment Services by horizon scanning, trendanalysis and research. Living the values and behaviours that respect individuals dignity. Treating everyone fairly and valuing and respecting diversity. Demonstrating that such more »
availability across in-scope environments Proactively monitoring the incidents related to the environments and facilitating closure of incidents. Analysing the incident data to perform trendanalysis and contributing to continual improvement. Managing risks and resolving issues pertaining to environments Qualifications Who we're looking for: Naturally you’ll more »
Risk Incidents are documented, and root cause is established. Oversight of remedial actions to ensure risks are mitigated. Full audit trail is established, and trendanalysis is undertaken. Key Skills required Experience of 'incident management'. Knowledge of UK banking (Customer Service, Credit, Financial Crime, Operations) and risk more »
a Principal Product Engineer to be responsible for project managing NPI activities within the semiconductor product engineering team. The role will involve yield and trendanalysis as well as communicating with test subcontractors and addressing manufacturing, cost and yield issues. Understanding reliability and qualification of new devices will … will include: Strong semiconductor product engineering knowledge Experience of production mixed signal IC testers, Advantest, Teradyne A5, Catalyst or UltraFlex would be advantageous Failure Analysis and reliability knowledge Test Development, Process Engineering, Statistical analysis and Customer Support Strong communication skills Bachelors degree in Electrical Engineering or equivalent discipline more »
meetings with customers, including delivery of technical presentations and participation in engineering and commercial discussions. Development of standardised documentation packs for proposal use and trendanalysis to assist in directing future company product development activities. Essential skills, experience and knowledge requirements: BSc or BEng in Mechanical or Electrical more »
available Ensure that all areas have adequate pest control mechanisms in place to limit the threat to food safety Carry out, review and communicate trendanalysis of quality issues e.g. customer complaints and TVC counts Manage and coordinate internal audits by; Implementing audits ensuring scope is applicable, Planning more »
Barrow-In-Furness, Cumbria, North West, United Kingdom Hybrid / WFH Options
JAM Recruitment Ltd
of the Joint Integrator Master Schedule using P6, taking inputs from the Submarine Delivery Agency and all Industrial Parties. In addition, you will provide trendanalysis of schedule performance and Earned Value Management data. The Person To be successful in this role, you'll need to have experience more »
Swindon, England, United Kingdom Hybrid / WFH Options
KBR, Inc
ILS projects. Responsibilities Conduct detailed analytic studies to ensure compliance with AR&M and supportability requirements. Deliver ILS project outputs, including AR&M, Supportability Analysis, Through Life Costing, Technical Publications, Training Development, and Codification, within specified timelines and budget constraints. Develop and manage Integrated Logistic Support Plans (ILSP) and … and report writing activities. Plan ILS projects to ensure timely delivery and adherence to budgetary constraints. Carry out Reliability and Maintainability (R&M) modeling, trendanalysis, and support the development of ARM Cases. Perform Supportability Analysis, including FMECA, RCM, MTA, and LORA, to aid in the development … qualification (Degree or HND) in an engineering discipline. Formal training in the management of ILS for UK Defence Programmes. Formal training in AR&M Analysis and Supportability Analysis and/or Whole Life Cost/Life Cycle Cost Analysis. In-depth knowledge of ILS defense standards, particularly Def more »
Economic Analyst Location: Newcastle, Castleford Or London Directorate: Economic Analysis Job Ref No: R6476 Do you want to help power your career and be part of an evolving energy industry? The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for … Undertaking economic modelling analysis. Undertaking research and evidence gathering. Manage the sourcing, organising and processing of cost and market data to carry out specific analysis across our regulated and unregulated markets. Monitor and report on the state/health of the sector, based on financial/sectoral data trendmore »