3 of 3 Remote ITSM Jobs in Wales

Newport (Hybrid) Salary: Up to £52,107 + excellent benefits Yolk Recruitment are working with a leading organisation to recruit an IT & OT Asset Analyst into their growing IT Service Management function. This is a newly created role offering a real opportunity to shape and improve asset management practices across both IT and OT (Operational Technology) functions. Sitting within the More ❯

Account & Customer Relationship Manager. You will build strong customer relationships, make sure IT services align with business needs and drive value through service reviews and continuous improvement within an ITSM framework. This suits someone with solid customer-facing or sales experience who enjoys translating service performance into clear outcomes. Key responsibilities: Customer relationship management Be the primary point of contact … to customers Continuous service improvement Identify service gaps and recommend improvements Support process reviews, customer satisfaction surveys and feedback analysis Governance and compliance Work in line with ITIL and ITSM processes Support risk management and compliance reporting Help maintain relevant accreditations such as Cyber Essentials and NCSC Cloud Security Principles Requirements for the role: No formal qualifications required but relevant … desirable Customer service Strong interpersonal and communication skills Ability to explain technical topics to non-technical audiences Confidence presenting service reports and plans Business and technical acumen Understanding of ITSM principles and service delivery frameworks Ability to align IT services to business outcomes Basic knowledge of Microsoft 365, Office and Azure Awareness of Microsoft and Office licensing Relationship management Excellent More ❯

Remedy Developer to join a secure transformation project. This is a niche opportunity for a specialist with strong BMC Remedy experience to help design, build and enhance enterprise-level ITSM platforms in a highly secure environment. The Role You’ll design, develop, and maintain applications within the BMC Remedy ITSM suite , supporting key ITSM modules such as Incident, Problem, Change … Remedy with wider enterprise platforms and continuously improve system performance and user experience. Key Responsibilities Design, develop, and customise BMC Remedy applications, workflows, forms, and integrations. Configure and maintain ITSM modules, troubleshooting issues and optimising performance. Collaborate with internal teams to align Remedy functionality with business processes. Develop documentation, including technical specifications and user guides. Support system upgrades, enhancements, and … integration workstreams. Skills and Experience Strong background in BMC Remedy ITSM development and configuration. Understanding of ITIL framework and service management best practices. Experience in workflow design , scripting, and system integrations. Knowledge of JavaScript or related programming skills. Experience with cloud-based Remedy deployments desirable. Problem-solving mindset with strong communication and collaboration skills. Sole British Nationality required (for SC More ❯