3 of 3 Remote/Hybrid ITSM Jobs in Wales

people leadership, coaching, performance management and communication skills. Strong customer and stakeholder management skills, including experience handling high-impact incidents and escalations. Experience using ITSM or PSA platforms such as ServiceNow, Autotask or equivalent, with the ability to interpret operational data. Strong technical literacy across common service desk technologies, including ...

Experience operating within Network Operations Centre (NOC) and/or Security Operations Centre (SOC) environments. * Proven incident, problem and change management experience using enterprise ITSM tooling. * Experience using monitoring, logging and SIEM tools to support operational services. * Strong scripting and automation skills using PowerShell, Python, Shell scripting or similar technologies. ...

services post go-live, helping to embed these services into business-as-usual operations. The role requires a strong understanding of IT Service Management (ITSM) principles and the (Information Technology Infrastructure Library) ITIL framework, excellent stakeholder engagement skills, and a commitment to ensuring that new digital solutions are not only ...