10 of 10 Remote ITSM Jobs in Wales

browser security components: including site security certificates, firewalls and anti-virus Supporting Voice Over IP telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents ...

browser security components: including site security certificates, firewalls and anti-virus Supporting Voice Over IP telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents ...

browser security components: including site security certificates, firewalls and anti-virus Supporting Voice Over IP telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents ...

browser security components: including site security certificates, firewalls and anti-virus Supporting Voice Over IP telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents ...

Concept), and AI-driven solution demonstrations. Knowledge of AI technologies such as LLMs, ChatGPT, NLP, MCP and automation frameworks. Familiarity with Customer Service software, ITSM, CCaas, Business Intelligence, Workforce Management, QA, or Integration middleware. Proven ability to translate technical capabilities into strategic business outcomes for senior stakeholders. Strong and engaging ...

Concept), and AI-driven solution demonstrations. Knowledge of AI technologies such as LLMs, ChatGPT, NLP, MCP and automation frameworks. Familiarity with Customer Service software, ITSM, CCaas, Business Intelligence, Workforce Management, QA, or Integration middleware. Proven ability to translate technical capabilities into strategic business outcomes for senior stakeholders. Strong and engaging ...

field Experience or exposure to DevOps teams, tools, and culture: Continuous Integration/Continuous Delivery (CI/CD), Configuration Management, Monitoring/management solutions, ITSM (helpdesk) solutions Excellent communication skills, written and verbal Demonstrated history as a public technical or company advocate through roundtable discussions, webinars, blogs or other articles ...

with client stakeholders across on-prem, hybrid, and cloud environments. Integrate CyberArk with enterprise tools such as AD/LDAP, ticketing systems, SIEMs, and ITSM platforms. Lead technical workshops, demos, and training sessions for a range of technical and non-technical audiences. Troubleshoot CyberArk-related issues and provide expert support ...

objectives that help you meet these competencies as part of your progression in the team. You'll have experience of common IT Service Management(ITSM) tooling such as ServiceNow, ZenDesk, PagerDuty and/or JIRA Service Desk You'll have experience of working with agile methodologies and agile ways ...

superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving … customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. Strong understanding of ITSM and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working ...