Service Delivery Manager
City, Cardiff, United Kingdom
Hybrid/Remote Options
Hybrid/Remote Options
Focus Resourcing
Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll be the customer champion within … smooth onboarding and transition processes for new customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. Strong understanding of ITSM and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working with senior stakeholders. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: