3 of 3 Remote/Hybrid ITSM Jobs in Wales

people leadership, coaching, performance management and communication skills. Strong customer and stakeholder management skills, including experience handling high-impact incidents and escalations. Experience using ITSM or PSA platforms such as ServiceNow, Autotask or equivalent, with the ability to interpret operational data. Strong technical literacy across common service desk technologies, including ...

clearance Desirable Experience: Microsoft 365 support Active Directory or Microsoft Entra ID user administration Exposure to Microsoft Azure, Intune or endpoint management Experience using ITSM or ticketing systems Basic networking knowledge, including DNS, DHCP, Wi-Fi and connectivity troubleshooting Exposure to antivirus, backup, virtualisation, monitoring or remote support technologies Previous ...

Advise on the Support elements of a wide range of solutions. Respond to all types of IT related issues reported either via the telephone, ITSM user portal or in person effectively and efficiently, in a polite and professional manner adhering to negotiated Service Level Agreements. Record accurately all type … IT related issues within the Service Desk's incident management tool (ITSM). Provide first line technical support, including the analysis & diagnosis of hardware and software problems to initiate the most appropriate corrective action. Responsible for providing a high-level customer focused service. Responsible for call ownership throughout the call ...