development of proposals for change where appropriate. Experience Prior experience as a service manager on on NHS technology projects ISEB Practitioner Certificate in ITServiceManagement (ITIL) Service Support & Service Delivery or demonstrable equivalent experience Experience of working in a technical support role and proven experience in the development and more »
Newport, Wales, United Kingdom Hybrid / WFH Options
Vantage Data Centers
working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the primary ITServiceManagement (ITSM) solution to efficiently manage incidents, service requests, and other IT-related tasks. You will have the technical ability to support Win10 and 11, Mac OS … and enterprise maintenance and support contracts. Work under limited supervision, both independently and within a team environment. Proficient in incident management tools and ITservicemanagement platforms with a focus on global incident response (e.g., ITSM, Jira, ServiceNow). Strong analytical and problem-solving skills with an emphasis on global more »
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Additional Resources
experience working in a similar role. Possess 1st & 2nd line Service Desk experience. Experience working in an ITIL aligned enterprise environment. Familiarity with ITServiceManagement tools i.e. ticket logging software, Microsoft System Centre. Skilled in Windows Active Directory, Microsoft EntraID (Azure), Microsoft Windows 10/11 & MS Office. Capable more »
professional manner adhering to negotiated Service Level Agreements. Record accurately all type of IT related issues within the Service Desk's incident management tool. (ITSM) Provide first line technical support, including the analysis & diagnosis of hardware and software problems to initiate the most appropriate corrective action. Responsible for providing a more »
work is undertaken in accordance with NWSSP policies, processes, and procedures, following ITIL best practice. Experience in the following areas would be advantageous: ITServiceManagement Principals (ITIL) Supporting MS SQL Windows OS MS Active Directory Windows Server Common hardware and software applications Project Management (Prince 2) The ability to … or equivalent level of work experience Specialist technical knowledge and extensive experience of working in lead technical support roles. ISEB Foundation Certificate in ITServiceManagement (ITIL) or demonstrable equivalent experience Commitment to continuing professional development Desirable MCSA or equivalent PRINCE2 foundation or demonstrable equivalent experience Experience Essential Significant experience more »