1 to 7 of 7 Service Management Jobs in Warwickshire

This includes operational and administrative tasks under an ITIL framework to deliver support for two Data Centre’s. The role is to deliver Network Service Requests, Incident resolution, and Change execution for the Data Centre’s network environments. Qualifications/Requirements Cleared. Network Data and Security knowledge. CCNA Level … multiple data centres. working with alerting and monitoring tools such as CISCO DNA-C, Prime, Nagios etc. working with any ITSM tool such as Service Now. certified or recent relevant experience working in ITIL controlled environment. verbal and written communication skills. includes P1 Operational on-call support, subject to … scheduling. Essential Responsibilities support of Network environments across two UK Data Centres. in-house ticket analysis, workgroup management and escalations. Service utilities that underpin regional IT operations, including Monitoring & Alerting products. support any requirements across the Cyber Security, Application, and Infrastructure groups in region. and promote change control more »

role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the relevant teams and coordinate external technical support when necessary. Qualifications & Experience more »

to ensure efficient and effective problem resolution. Maintain a high level of customer satisfaction by providing excellent support services and addressing user concerns promptly. Service Level Agreements (SLAs) Define and monitor SLAs for application support and key KPIs, ensuring that response times, resolution targets, and availability metrics are met. … Report on and communicate performance against SLAs to stakeholders, highlighting areas for improvement and proposing corrective actions. Incident Management Lead the investigation and resolution of product-related incidents and outages, working closely with cross-functional teams to minimize downtime and restore services quickly. Analyse root causes of incidents and … implement preventive measures to reduce the likelihood of recurrence. Ensure that incident management processes align with industry best practices and adhere to agreed-upon service levels. Team Management Lead and manage a team of product support specialists, providing coaching, mentoring and performance management. Allocate resources effectively, monitor more »

designing, engineering and validating the products of tomorrow for the worlds leading manufacturers. Due to our continued growth we are now recruiting for aProblem Management Specialistto be based at our customer site in Gaydon. Job Purpose We are seeking a proactive and analytical Problem Management Specialist to join … with cross-functional teams to prioritize and resolve problems. Document problem resolution processes and best practices. Monitor and report on the effectiveness of problem management activities. Identify trends and patterns to anticipate and prevent future incidents. Participate in incident reviews and post-incident analysis meetings. Drive continuous improvement initiatives … to enhance the problem management process. Provide guidance and support to other team members on problem management practices. Participate in scrum ceremonies e.g. Sprint planning, review, retrospective, stand-up Knowledge/Experience Essential : Relevant experience in Problem Management. Proven experience in problem management/incident management. Strong more »

and validating the products of tomorrow for the world’s leading manufacturers. Due to our continued growth we are now recruiting for a Problem Management Specialist to be based at our customer site in Gaydon. Job Purpose We are seeking a proactive and analytical Problem Management Specialist to … with cross-functional teams to prioritize and resolve problems. Document problem resolution processes and best practices. Monitor and report on the effectiveness of problem management activities. Identify trends and patterns to anticipate and prevent future incidents. Participate in incident reviews and post-incident analysis meetings. Drive continuous improvement initiatives … to enhance the problem management process. Provide guidance and support to other team members on problem management practices. Participate in scrum ceremonies e.g. Sprint planning, review, retrospective, stand-up Knowledge/Experience Essential: Relevant experience in Problem Management. Proven experience in problem management/incident management. Strong more »

Project manager - Service Workstream Project Manager/Service Project Manager/Service Consultant/Infrastructure Change/Service Management/TOM/Target Operating Model/IT Rollout/IT Implementation/Infrastructure/Stakeholder Management/6 month contract, £550 - £650 per day … Inside IR35. One of our leading clients is looking to recruit a Project Manager with Service Management and TOM experience. This role is focused on people impact and the operating model when the service has gone to BAU. Location - Warwickshire/Remote (approx. 1 day per week … in Warwickshire) Duration - 6 month contract Day Rate - £550 - £650 per day Inside IR35 Experience: Experience in service management/operating model/TOM Experience working on large projects/programmes managing the business change elements - ideally IT/Rollout/Infrastructure/Networks/Telephony but not more »

of projects/technologies, there's a preference for you to have experience in 1 or more of the following: - CRM/Customer Relationship Management - Field Service Management/Field Worker Solutions - Asset Management - Geographical Information Systems/Logistics/GIS more »