IT Support Engineer
Watford, Hertfordshire, United Kingdom
Red King Resourcing
IT Support Engineer (1st/2nd Line) Our Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join our IT support team. The IT Support Engineer will be responsible for providing first and … second line technical support to end-users, resolving hardware and software issues, and ensuring the smooth operation of our IT systems. Responsibilities: Provide first and second line technical support to end-users via phone, email, and in-person. Diagnose and resolve hardware and software issues, including desktops … with network and connectivity issues, ensuring stable and reliable access for users. Manage user accounts and permissions, maintaining security protocols and data integrity. Document support requests, solutions, and processes in the ticketing system. Escalate complex issues to higher-level support or specialised teams as necessary. Assist in IT more »
Employment Type: Permanent
Salary: £25000 - £28000/annum
Posted: