3 of 3 Java Jobs in Watford

patterns Ability to define effective Architectural and Design guard rails that drive efficient design and development processes Demonstrated hands-on success; in programming using: Java, Pro C and PL/SQL in scripting languages using: JavaScript and shell script in database query language such as: Oracle - performance, EXA, etc. ...

resolved through available troubleshooting steps to extended teams. Skills & Experience Proven experience in a customer facing Software Support role. Demonstrable technical skills in SQL, JAVA/JSON or similar Exeperience using case management tools, such as ServiceNow or Zendesk Experience with SLAs, KPIs, and customer satisfaction metrics (e.g., NPS). ...

KPIs,CustomerbrandNPSandemployeeengagementeNPS. Investigateanddiagnosedataissuesfordatastructures. Progress,ownandmanagecasestoresolution,adheringtooperationaloutcomesandServiceLeveltargetsandkeepingtheCustomerandcolleaguesregularlyupdated. Performdataanalysistoinvestigate,diagnose,andapplycorrectiveactionand/orusetroubleshootingtechniquestoidentifysolutions/workaroundsforsolutionissues.Reviewcaseswhereadefecthasbeenidentified,createtheassociatedproblem,knowledgearticleandDevOps/ProductHubrecordandmanagethecustomersexpectationsthroughdefinedprocess. Identifyopportunitiesforcasereductionanddeflectionincludingtrendanalysis,creationofknowledgearticlesandpotentialproductenhancements. Escalateindividualsupportcasesthatcannotberesolvedthroughavailabletroubleshootingstepstoextendedteams. Skills&Experience ProvenexperienceinacustomerfacingSoftwareSupportrole. DemonstrabletechnicalskillsinSQL,JAVA/JSONorsimilar Exeperienceusingcasemanagementtools,suchasServiceNoworZendesk ExperiencewithSLAs,KPIs,andcustomersatisfactionmetrics(e.g.,NPS). HR/PayrollorWFMknowledgewouldbeanadvantagebutnotessential. Benefits&Culture AtZelliswecreatemarket-leadingHR&Payrollproductsandservices,topowerexceptionalemployeeexperiencessothatyouandyourpeopledobetter.Ourmulti-award-winningproductspayoverfivemillionemployeesayear,withalmosthalf(42%)oftheFTSE100 ...