5 of 5 ITIL Jobs in Welwyn Garden City

and possess excellent communication skills and understand the importance of providing outstanding customer service with the ability to communicate effectively with a broad-spectrum customer base. In accordance with ITIL best practice for Request and Incident Management, investigate research and resolve the end user's requests/incidents in a responsive manner. This may be achieved by physical site visit More ❯

engineering and resilience testing • Familiarity with service mesh technologies (Istio, Linkerd, cilium) Really Nice to Have: • PCI-DSS compliance experience • Experience in financial services or regulated industries • Knowledge of ITIL or similar service management frameworks • Experience with automated testing frameworks and test automation • Understanding of site reliability engineering (SRE) principles What can we do for you? Holiday purchase scheme, with More ❯

Ability to communicate effectively with both technical and non-technical stakeholders. Bonus Skills (Nice to Have): Experience with transaction processing systems . Knowledge of IIS Server . Familiarity with ITIL principles. Experience with Transact-SQL queries . Knowledge of Splunk or similar monitoring tools. What can we do for you? In return for your hard work and dedication, we offer More ❯

through the ranks, maybe started as an admin and moved into development and is now ready to take ownership of platform support. You'll need a good grasp of ITIL and ITSM, especially around incident and problem management, and be comfortable working with JavaScript, XML, JSON, HTML and CSS. You'll be organised, proactive, and confident dealing with technical issues More ❯

service, driving operational excellence, and leading teams to success. You’ll oversee day-to-day Service Desk operations, manage escalations, and continuously improve service delivery processes in line with ITIL best practices. Key Responsibilities Lead and manage daily Service Desk operations, ensuring efficient delivery of IT support services. Oversee the implementation and adherence to policies, processes, and procedures across the … for continuous improvement in processes, tools, and customer experience. Collaborate with technical teams and third-party suppliers to maintain service quality and resolve complex incidents. Own and improve key ITIL processes, including Incident, Request, Change, and Escalation management. Ensure all service activities are compliant with data protection, security, and company standards. Support ISO systems and certifications as part of the … accountability, and customer focus across the team. Skills & Experience Minimum of 3 years’ experience in a Service Desk Manager or equivalent leadership role within IT services. Strong understanding of ITIL frameworks (ITIL Foundation certification preferred). Excellent communication and stakeholder-management skills. High attention to detail with the ability to work effectively under pressure. Proven track record in managing teams More ❯