10 of 10 SLA Jobs in West London

with operational delivery, invoicing accuracy, and client KPIs. Performance Reporting Produce and distribute clear, actionable reports and dashboards on: Planned vs Actual manned hours Shift fulfilment and attendance rates SLA performance across all contracts Provided vs Invoiced hours , with root cause analysis for variances Deliver reports daily (tactical), weekly (trend), and monthly (strategic/board level). Collaborate with the More ❯

in project and implementation activity to support the service readiness ahead of go live. Respect all agreements between Itineris and the Customer, as set in the Service Level Agreement (SLA) document. Lead knowledge-sharing and training initiatives to strengthen client and internal team capabilities. Take part in project related activities as required. Participate in the outside business hours standby schedule More ❯

Key Responsibilities: Monitor the Service Desk queue, reassigning tickets where required. Resolving a high percentage of incidents at the first point of contact, following knowledge based articles Ensuring all SLA’s are met, prioritising support tickets and escalating as and when required Develop and maintain team documentation, related to 1st line support activities, including the creation and updating of knowledge More ❯

to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and More ❯

at our data center facilities. This role requires technical expertise in handling and maintaining data center infrastructure, ensuring that all tasks are performed within the designated Service Level Agreement (SLA) to minimize downtime and ensure smooth operations. Key Responsibilities: Racking and Staging : Assist with the physical racking and staging of servers, switches, and other hardware within data center racks. Server … which could cause downtime, by securing cables and ensuring proper cable management. Troubleshooting and Resolution : Provide troubleshooting support for hardware and network issues to avoid service disruptions. Compliance with SLA : Ensure that all tasks are completed within the designated 2-hour SLA after ticket creation and acknowledgement. Documentation : Maintain accurate records of all activities, including changes, installations, and troubleshooting actions … at our data centers in the USA and Canada. The projects will require physical handling of server infrastructure and addressing any immediate hardware-related issues within the stipulated SLA. SLA : We expect all tasks to be dispatched and completed within the designated 2-hour SLA after ticket creation/acknowledgement. Note : Only local candidates in the specified locations are eligible More ❯

Stream’s audio streaming platform by designing, maintaining, and optimising our Linux-based infrastructure. This includes modernising systems into a container environment, automating processes to help maintain our 99.995% SLA, and managing high-visibility, production-critical systems. This role offers significant autonomy, with the freedom to innovate within a smaller, tightly knit team, and provides exposure to a wide variety More ❯

improve incident & problem management policies, processes, and procedures. Manage and drive the progression of high-priority and escalated incidents—with a focus on proactive stakeholder communication, technical progression, and SLA adherence. Facilitate root cause analysis of problem records using a variety of techniques. Use data, reporting, and trending to identify areas of repeating incidents to raise proactive problem records. #J More ❯

The Role B usiness Development Director - Parking & Healthcare APCOA Hybrid Working £80,000 pa + car allowance & bonus We are seeking an experienced and results-driven Business Development Director to lead our efforts in acquiring new business within the Healthcare More ❯

impacting the customer experience Project order management, processes all order types with a high degree of efficiency and accuracy Required to think independently, meeting specific customer support level agreements (SLA), and making decisions Take control of the customer experience, driving first contact resolution in an autonomous environment Demonstrates strong product competencies, handles most customer requests for ad-hoc product support More ❯

Available once shift starts A lot of progression is available Annual pay review Key Duties & Responsibilities Escort specialist subcontractors Ensure that the Contractual efficiently meets all the relevant KPI & SLA requirements. Undertake all allocated tasks and perform them in a timely and professional manner. Be proactive in identifying and reporting faults with building services equipment and take steps to resolve More ❯