1 to 25 of 61 Customer Service Jobs in the West Midlands with Remote Work Options

Are you a Service Engineer who loves being out in the field? Whether you're a well-seasoned Field Service Engineer or relatively early on in your career, we need you to service, repair and install our market leading industrial saws and storage equipment. Based from home … Company van available for private use · Paid door to door · Company credit card and fuel card · 23 days holiday - rising to 28 with service · 6% company pension · Private healthcare LOCATION: Our UK office is based in Milton Keynes, but we're relocating to Leicester this year. You'll be … based from home as a Field Service Engineer. COMMUTABLE LOCATIONS: You'll predominantly be covering East Anglia, the Midlands the South. You could be based in: Northampton, Leicester, Coventry, Milton Keynes, Luton, Rugby, Peterborough, Corby, Wellingborough, Kettering, Daventry, Royal Leamington Spa, Nuneaton, Market Harborough, Lutterworth, Bedford, Towcester, Leighton Buzzard more »

working in support focused role dealing with escalated queries. * Knowledge of the energy sector, ideally with an understanding of electric and gas flows. * Strong customer service and stakeholder management experience. This is an excellent role with an expanding software house. The role is home based with one day … a month in the office. The Service Desk covers the hours 8am-6pm Monday - Friday and the rota is 8-4, 9-5 or 10-6. If you have the key skills and experience required please send your CV for a full brief. Interviews soon. more »

hybrid working is the best way for our organisation to fulfil our commitment to a modern, agile workplace while continuing to provide a great service to our customers. Hybrid working means having flexibility between working in the office and at home on agreed days, where a role allows. The more »

internal and external to deliver Web based products **Desirable** Some knowledge of Generative AI (for example OpenAI) and its uses in Automating emails and Customer Service requests, chatbots etc You will get a chance to build on and improve your tech skills in a number of areas - so more »

external clients and stakeholders. Ability to work under pressure to ensure delivery of high-quality results to tight timescales with skills in maintaining excellent customer service. Evidence of working successfully to influence behaviours and activities both within and outside the immediate team, via personal and digital toolsets. A bit … days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel Significant investment in more »

a growing team of Data Insights Analysts, who support Data Insights management team by analysing various reports. These reports will cover areas such as customer contact, resource and performance metrics including service level agreements (SLAs) and workforce management (WFM). You will have the opportunity to analyse and … to work in the UK from their first day of employment. Preferred Skills, Qualifications and Experience: Proven experience in data analysis, preferably in a customer service or contact centre environment. Knowledge in WFM and Customer Relationship Management (CRM). Advanced competence in using Microsoft Office applications including more »

hybrid working is the best way for our organisation to fulfil our commitment to a modern, agile workplace while continuing to provide a great service to our customers. Hybrid working means having flexibility between working in the office and at home on agreed days, where a role allows. The more »

Field Service Engineer (Commercial Catering Equipment) located within the Midlands region (Home based). Join Our Team as a Food-Tech Wizard! What's on offer: A rare opportunity to join this thriving, forward thinking and dynamic company Highly competitive salary dependant upon experience Door to door pay Overtime … Company vehicle provided Mobile phone and tablet device provided 22 days holiday plus 8 bank holidays, with one day holiday added per year of service up to a maximum of 25 All test tools will be provided Secure business, operating mainly within schools, colleges, universities, hospitals, and large business … premises If you're an experienced commercial catering equipment technician who thrives on providing top-notch customer service, while also craving a healthy work-life balance, we want to hear from you! Perks Await : Competitive salary and benefits (£36K to £42K Basic Plus standby allowance and overtime depending more »

Graduate Customer Support Coordinator Location: Coventry Salary: Competitive Working Hours: Monday to Friday (8:30 AM to 5:00 PM or 9:30 AM to 5:30 PM) with flexible hybrid working up to once a week and early finish every other Friday. Exciting Opportunity for Recent Graduates! We … are looking for an enthusiastic Gradute Customer Support Coordinator to join a renowned organisation within the order management sector. This role is an excellent opportunity for graduates with experience in a customer service office environment, aiming to advance their careers in a dynamic workplace. Key Responsibilities: - Act … as the primary point of contact for customers, managing orders from placement to delivery to ensure a premier customer experience. - Oversee order book reviews and manage late backlogs. - Maintain proactive communication with customers and internal teams using various platforms like OEC ticketing. - Address customer enquiries and resolve delivery more »

Our client are an online SaaS logistics software company which combines dynamic route optimisation, vehicle tracking, real-time progress monitoring and customer ETA messaging. Their Transport software helps their customers, delivery and field service companies, build excellent consumer experience, focus on customer service and efficiently utilize … our client was born, and since 2012 the business has gone from strength to strength and now have over 400 customers running distribution and service fleets using our clients generated plans every day. Their mission is to help distribution and service businesses to dramatically transform their operations by … that is much broader than a typical system configuration position. If you are driven by understanding how things work, committed to delivering a great customer experience, and able to digest and explain complex topics, their implementations team is right for you. You will manage Implementation projects from sales handover more »

Field Service Engineer (Commercial Catering Equipment) located within the Midlands region (Home based). Join Our Team as a Food-Tech Wizard! What's on offer: A rare opportunity to join this thriving, forward thinking and dynamic company Highly competitive salary dependant upon experience Door to door pay Overtime … Company vehicle provided Mobile phone and tablet device provided 22 days holiday plus 8 bank holidays, with one day holiday added per year of service up to a maximum of 25 All test tools will be provided Secure business, operating mainly within schools, colleges, universities, hospitals, and large business … premises If you're an experienced commercial catering equipment technician who thrives on providing top-notch customer service, while also craving a healthy work-life balance, we want to hear from you! Perks Await : Competitive salary and benefits (£36K to £42K Basic Plus standby allowance and overtime depending more »

software industry. Their unique, tailored approach empowers small businesses and large enterprises alike, and their platform is backed by a reputation for innovation and customer success. This is an exciting opportunity for an experienced sales professional to join their dynamic team and make a real impact. Why this company … Market Leader: They are a recognised innovator in the software space, with a global customer base and a track record of success. Consultative Approach: They focus on building lasting partnerships with clients, understanding their unique needs, and delivering tailored solutions. Strong Reputation: They are known for their exceptional customer service, cutting-edge technology, and commitment to client success. Remote Working: Enjoy the flexibility and autonomy of working from home while being part of a collaborative and supportive team. Rewards & Benefits: Competitive Salary: £40,000 - £45,000 basic salary, with an on-target earning potential of £70,000. more »

a similar office environment. Good understanding of financial/accounting procedures and how they fit the overall functioning of the department. Experience working in customer service. Strong IT skills. Good organisational skills and attention to detail. A bit about us Delivery is a huge collective exercise, with collaboration between … days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel Significant investment in more »

PORTUGUESE SPEAKING CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY : £13.00 PER HOUR People Solutions are looking for a Portuguese speaking Customer Service Advisor for our Client based in Birmingham. The requirement to speak to Portuguese is necessary for this role as you will be speaking to Brazilian Nationals more »

Day-to-day activities will include: Managing and growing existing client accounts Identifying upselling and cross-selling opportunities Negotiating contracts and agreements Providing exceptional customer service and support This role offers excellent earning potential, with a competitive salary and significant bonus opportunities. Key Skills The ideal candidate will more »

internal and external to deliver Web based products **Desirable** Some knowledge of Generative AI (for example OpenAI) and its uses in Automating emails and Customer Service requests, chatbots etc You will get a chance to build on and improve your tech skills in a number of areas - so more »

An electrically biased Field Service Engineer/Installation Engineer/Multi Skilled Engineer is required to service cranes and lifting equipment on sites across the East Anglia region. You'll work with one of the most well respected brands in the world, be given full training and enjoy … technical expert. · You love a challenge and like working at height. · You're looking for a career not just a job. JOB DESCRIPTION: Field Service Engineer, Installation Engineer - LEEA, Cranes, Lifting Equipment Home based and reporting into our Service Manager, you'll be responsible for visiting customer sites to Install/Test and Commission/Service/Maintain our world leading Cranes and Material Handling equipment. This is an extremely varied role, and you'll cover everything including: · Assisting with the Installation, testing and commissioning of new systems. · Servicing and maintaining our existing customers industrial more »

o Accounting qualifications(AAT or ACCA) would be beneficial but not essential. o Excellent written and verbal communication skills. o Strong drive for high customer service. o Ability to listen and understand issues and consider all possible causes. o Strong work ethic. o Patience and ability to work in … manner when problem solving. Key Responsibilities for the Support Consultantinclude: o Acting as an initial point of contact for customers o Taking ownership for customer cases and diagnose the cause of the issues o Maintaining accurate and detailed records They are offering on going training and chance to gain more »

Oversee a range of high-level projects for the End User Compute (EUC) environment while also delivering high quality BAU support. Understanding our agreed Service Levels, ensuring our SLAs and KPIs are met consistently, and providing the best support possible to our business users. Interface with Senior management when … procurement and issuing through to tracking and processes. Supporting and enhancing the JML (Joiners Movers and Leavers) process. Ensure the teams address all Incidents, Service Requests and Changes within pre-defined SLA's. Undertaking strategic development of the service through regular system and process reviews. Lead technical projects … guidelines and system documentation. Maintain clear and effective communication and serve as an escalation point of contact with the primary focus on restoring any service downtime. Responsible for the development and performance of team members. Comply with Information Security processes, privacy, and other applicable regulations. Assist in procurement, IT more »

business objectives. Answer standard and non-standard enquiries and act as a point of contact internally and externally, providing information to stakeholders to support service delivery, customer service, and management decision making and escalating issues for resolution as necessary. Enter and maintain information on systems and files … within National Highways responsible for providing the corporate strategic planning function for the organisation. We deliver critical analytical support, provide strategic direction for our customer service imperative, partner with colleagues across the business to devise and deliver communications activities, and we shape, lead and drive the overall transformation … days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel Significant investment in more »

someone with excellent rapport building skills and is comfortable & confident speaking to people on the phone & in person who is able to demonstrate outstanding customer service. Duties include placing job adverts for roles across our target areas plus more. Role Responsibilities will include, but are not limited to: Supporting more »

you'll be responsible for taking business problems and designing appropriate technical solutions to meet their needs. Responsible for the design, development, implementation and service support of our Dynamics 365 Customer Engagement platform (Customer Service Workspace and Model Driven Apps) and associated services you'll share more »

estate agencies and offers fantastic training and career development opportunities into software engineering, IT support, project management and testing. We’re looking for outstanding Customer Service people (no prior tech experience required) with brilliant communications skills (verbal & written) and a desire to learn, cross train and build a … career in technology. You’ll require the following skills and experience: 1+ years’ experience in a Customer Service role (e.g. call centre, retail, helpdesk, customer success) Outstanding written and verbal communications skills Experience resolving customer queries by phone, email and chat Strong problem solving and critical more »

Join Growing Team as a 1st/2nd Line Support Engineer! 🌟 Are you passionate about technology, customer service, and being part of a dynamic team? We’re thrilled to announce an exciting opportunity with a maturing business, a dedicated Microsoft Partner and Managed Service Provider (MSP) that … and expertise will drive continued success. The Role: As a 1st/2nd Line Support Engineer, you’ll play a pivotal role in their customer-centric approach. Here’s what you’ll be doing: First Line Support : Handle initial customer inquiries, troubleshoot technical issues, and provide timely solutions. … will need proven ticket handing skills/experience. Second Line Support : Dive deeper into complex cases, collaborating with our team to resolve challenges efficiently. Customer Service Excellence : Your soft skills matter! Deliver exceptional customer service, ensuring our clients feel valued and supported. Experience of supporting more »

Are you passionate about technology and delivering great customer service? Then this could be the role for you. We represent an award-winning organisation that can offer great career progression. Due to expansion within their team, our client, a highly recognised global brand, is looking to add to … its IT Service Desk Team. You will be the main point of contact for technical support. The Person You will have at least one year of experience providing 1st Line IT Support in a professional service environment You will have gained good exposure to Microsoft Windows and Office … be an excellent communicator who is able to deal with internal stakeholders at a senior level. You will be an individual who provides excellent customer service and can demonstrate this. The Benefits Once initial training is completed, remote/flexible working is available Excellent Career development and financial more »