1 to 25 of 94 ITIL Jobs in the West Midlands

preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. more »

resolution of user issues. Skills/Must haves: Experience in IT management (within the defence sector is advantageous; not not required) Strong understanding of ITIL processes(with certifications in ITIL v3/v4 is preferred) Experience with service desk software, incident and problem management tools Strong communication and leadership skills more »

a lead UK manufacturer . You will have an integral role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a site support … of the day to day running of IT and manufacturing systems for your site. Industry and Technical Knowledge Manufacturing Processes and Systems Incident Management ITIL Processes Working amongst multi vendor IT environments OEM engagement Windows hardware, software and networking troubleshooting THE BENEFITS: Become part of a successful, dynamic team delivering more »

/Purpose Technical NOC Engineer role, responsible for supporting the Network Infrastructure and associated DC services. This includes operational and administrative tasks under an ITIL framework to deliver support for two Data Centre’s. The role is to deliver Network Service Requests, Incident resolution, and Change execution for the Data … such as CISCO DNA-C, Prime, Nagios etc. working with any ITSM tool such as Service Now. certified or recent relevant experience working in ITIL controlled environment. verbal and written communication skills. includes P1 Operational on-call support, subject to scheduling. Essential Responsibilities support of Network environments across two UK more »

a DevOps/Continuous Delivery framework through the Software Development Lifecycle Understanding and practical experience in application of IT testing lifecycle management Exposure to ITIL concepts and adoption to ensure effective handover to BAU operations. Experience with regulatory compliance issues, as well as best practices in application and network security. more »

Keeps abreast of technological advancement, emerging standards and new software or hardware solutions that may affect decisions on systems building or enhancements Role Requirements: ITIL Foundation-level knowledge. Experience in the following security domain areas; Vulnerability Assessment and Management, Security Risk and Compliance, Cloud Security Architecture, Application Security, Security Operations more »

issues as necessary Negotiation and persuasion skills Ability to work with colleagues and stakeholders at all levels Nice to have skills. An understanding of ITIL framework UK Payroll Legislation Experience of working within the healthcare sector more »

Previous experience in the creation of technical support documentation Enterprise support of Microsoft Office 365, desktop and Admin Knowledge of Service Management processes e.g. ITIL Previous experience working in a managed service environment working to defined scope and with strict SLAs Exposure to Infrastructure technologies – Server, Networks etc Working knowledge more »

A degree in Computer Science, software development or similar qualification SAP ABAP knowledge SAP Functional Knowledge of various SAP modules e.g. FI, MM, SD ITIL Certification/awareness Why Us We offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits: Bonus scheme Enhanced holiday more »

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will be instrumental … while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives, encompassing Problem Management, Service Request Management, Joiners/Movers/Leavers processes, Service Transition, and Demand/… by the IT Service Delivery Manager. Person Specification: To excel in this role, you should possess the following essential attributes, experience, skills, and knowledge: ITIL qualification (minimum V3) with a comprehensive understanding of the ITIL Framework. Proven experience in service management within a dynamic, fast-paced environment, coupled with proficiency more »

Microsoft technologies Experience working in a commercial environment supporting bid responses. Demonstrable ability to work within a team environment Togaf 9 and above certification ITIL foundation. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills more »

Skills: Service Delivery Management experience Knowledge of working with Public Sector customers Knowledge of telecommunications/networking products or supporting customers with these issues ITIL Qualified or trained Excellent communication and customer service skills Able to work to/and manage SLAs and KPIs Able to travel to customer sites more »

application and software development life cycle. An understanding of release and change management. An understanding of Agile and Product-based development. An understanding of ITIL Service Management practices, processes, and procedures. Experience of higher education environments in genera would be beneficial. Experience of research systems specifically would be beneficial. The more »

with the whole business' objectives. Hybrid - 3 days a week on site non negotiatable Permanent Manage service performance against SLAs and underpinning KPIs. Building ITIL Management Reporting Surface key risks and issues early, building effective mitigation and stakeholder management. Manage major incidents effectively internally and with customers, including clear communication more »

with the latest inDesktop,Server,Network, andSecuritytechnologies. NOC/SOC Mastery: Youre well-versed in network and security operations. Think monitoring, infrastructure management, and ITIL processes (Change, Release, Problem). Data Connectivity: Your knowledge extends to data connectivity technologies. You understand the backbone of digital communication. Cloud Insights: While not … Wireless Juniper and Aruba Data Connectivity: MPLS SD-WAN Technologies Leased Lines (FTTP, FTTC, P2P, ADSL etc) Wireless Connectivity SIP trunking Processes and Procedures: ITIL experience within a NoC/SoC environment Enterprise Architecture e.g: TOGAF, BCS What we can offer you: 23 days holiday and a day off for more »

modernising legacy infrastructure. Strong experience managing Intune policies and configuration, with the ability to troubleshoot autonomously. Experience of working in an environment aligning to ITIL best practice and focusing on the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or more »

change Relationship building skills with the capacity to influence stakeholders Must be resilient and able to work under pressure Excellent organisational and communication skills ITIL V4 Certificate or equivalent relevant experience At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate more »

this role you'll need: To be educated to degree standard or able to demonstrate appropriate significant and relevant experience in a similar role ITIL certified/trained To be accredited by relevant software/hardware vendors (where available) To be an effective communicatorto both technical and non-technical audiences more »

and root cause analysis. Deep knowledge of product support operations and processes. Strong customer service orientation with excellent communication and interpersonal skills. Familiarity with ITIL principles and best practices for IT service management. Proactive mind-set with a focus on continuous improvement and innovation. Excellent communication, interpersonal, and problem-solving more »

there are key dependency with our suppliers. Person Specification Knowledge/Experience/Skills: Bachelors degree in computer science, computer engineering, or information technology, ITIL Certification or equivalent. Detailed knowledge of IT technical concepts from support through to infrastructure. Technical knowledge and experience of SQL, Visual Studio, SOQL, Azure Dev more »

operations, promptly reporting any issues. Your attention to detail will maintain our high standards. What we are looking for: Ideally degree educatated or equivalent ITIL Foundation Lean 6 Sigma Experience of CRM and ITSM Systems Strong experience in an MSP Deep understanding of technologies within our portfolio Evidence of building … clear and concise reports and documents Experience in a technical support/assurance environment or a similar customer-facing role Display strong understanding of ITIL methodology and disciplines. Excellent communication, leadership, and interpersonal skills Strong analytical, problem-solving, and decision-making skills Proficiency in Microsoft Office and other IT tools more »

volumeof suitable applications. About you The role will be responsible for the effective delivery of IT Asset and Configuration Management across IT, using an ITIL framework. You will be a senior lead in defining, implementing, maintaining and continuously improving the IT Asset (ITAM) and Configuration Management services, ensuring efficient creation … for all CIs within the AMDB and CMDB and lifecycle management and status accounting for all assets and Configuration Items. E ssential experience required: ITIL foundation plus other relevant ITIL intermediate level qualifications. Extensive knowledge of IT Asset and Configuration management principles, processes, standards, new and evolving best practices. Significant more »

Azure cloud with a passion to develop a career within cloud technology. - Excellent troubleshooting, problem solving & delivery skills coupled with a good understanding of ITIL support processes. - Experience in implementing, customising, and supporting third party systems including managing suppliers to delivery. - Certifications such as Microsoft Azure Administrator (AZ-104) are more »

or equivalent experience, demonstrating your commitment to staying at the forefront of industry standards. An excellent grasp of ICT infrastructure and familiarity with ITIL principles will further enhance your contributions to our team. Beyond your technical capabilities, we're looking for someone who thrives in a fast-paced environment, capable more »

You will have IT infrastructure experience, developed technical standards and be able to provide guidance on technical solutions. Key Requirements: A good understanding of ITIL & Agile methodologies. Vmware, Hyper-V, AD etc. Excellent interpersonal skills with the ability to communicate with technical peers, project teams and stakeholders.. Approachable persona, being more »