1 to 25 of 112 Services Delivery Manager Jobs in the West Midlands

We are a telecoms and technology company headquartered in Solihull. We’re a communications company with a difference and looking to add a Service Delivery Manager to the team. Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK … UK. We have around 600 passionate colleagues working within our business supporting our ever-growing customer’s needs. Summary and purpose of a Service Delivery Manager: We are seeking an experienced and talented Service Delivery Manager to provide pro-active & reactive technical … engineers which will ultimately end with the customers challenges being overcome and the highest satisfaction achieved. They will work with the Head of Service Delivery Management and the Operations management team to help ensure we are always providing the highest standards to our customers and continuingly improving our service. more »

Job Title: Service Delivery Manager Who Are We? Join a dynamic waste management company committed to delivering excellence in service and sustainability. As a Service Delivery Manager, you'll play a pivotal role in ensuring efficient operations and exceptional customer service. Role … Overview: The Service Delivery Manager will lead the daily operations of the office and collection drivers, ensuring tasks are completed in line with health and safety policies and profitability objectives. Working closely with the Service Leadership team, you'll strive to deliver a best-in-class more »

with dedicated account management and 24/7 support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted … as a single point of contact within the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical … about trying to improve the service based on trends with the customer. You will have the opportunity to work with the Head of Service Delivery Management to progress your career, and grow with the business! Key Details: Role: Service Delivery Manager Employment type: Permanent Basic more »

Overview of the Company dnata is one of the worlds largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel … experience. dnata Catering and Retail is one of the worlds leading in-flight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers experience. Whats the purpose of role: The successful Team Manager will be responsible for effectively managing all elements of … the Service Delivery process to ensure that standards are preserved. This role is integral to achieving the required levels of performance against set KPIs using effective people and task management. What youll be doing: Utilise the team effectively to ensure that all activities are planned and organised to meet more »

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description Version 1 is looking to expand in Delivery Management and seek experienced Delivery Managers/Project Managers to drive forward a variety of Cloud Migration projects with AWS or Azure, Digital … negotiating terms Delivering effectively and creating new opportunities Drive Agile or Hybrid projects forward on time, to budget and best quality Weekly overview and delivery assurance meeting Standard Delivery Manager duties including project scope, detailed project work-plan, RAID analysis, governance, documentation and risk management more »

Clinigen is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment and ensure that vital medicines are delivered securely on time and wherever they are needed in the world. We are currently … South Africa. Clinigen has grown rapidly and is positioned well for an exciting future of continued expansion. We are currently seeking a detailed orientated, delivery focused and technically astute Senior IT Delivery Project Manager who will take on the responsibility of the direction, coordination, implementation … days WFH. Key Responsibilities: To follow, promote and enforce relevant SOPs, Job Aids, and Company policies and procedures. To take accountability for the successful delivery of major projects, by leading and driving the project delivery: Establishing and maintaining effective project controls. Organising and directing the project team. Effectively more »

are welcome from candidates coming from Product Manager, Product Owner, Development Manager, hands-on Developer, Tech Lead or Delivery Manager roles. Responsibilities: Work with the Head of Digital Marketing and business stakeholders to define and communicate the technical product vision … from 3rd party agencies. Customer-focused mindset with a passion for delivering exceptional user experiences. Experience with integration techniques, webhooks/APIs/Web Services etc. Experience with DevOps tooling such as Jira and/or Azure DevOps A good understanding of hosting environments, security and risk management. Previous … experience in Product Manager, Product Owner, Development Manager, hands-on Developer, Tech Lead, Delivery Manager or related role. Working arrangements: Hybrid - 1-2 days onsite Salary and Benefits Competitive salary in the range £50,000 to £60,000 Bonus more »

Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in … transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the … Group in early 2022. Requirements Responsibilities Defining program scope and structure to achieve the desired business outcome Building and maintaining relationships with stakeholders, and delivery partners Pushing boundaries to deliver value for our clients Motivating cross functional squads to deliver contractual outcomes on time, on quality and within budget more »

Responsibility for the profitability of relevant maintenance contracts Controlling sales and margin quality of the relevant maintenance contracts Maintain description and documentation of the services provided Support the identification of Training requirement both service and technical Report to Kapsch management on key deliverables and progress Your profile Fluent in … English in speech and writing High customer and solution orientation Minimum 10 years’ experience at service delivery management position Advanced knowledge of ITIL and Service management – preferably with corresponding certification(s). A structured and independent way of working, being independent and resilient. Willingness to learn and to work … in an international environment. Excellent communication skills and Team player Deep understanding of delivery of the IT Applications Experience in Traffic Management area is an advantage Willingness to travel (up to 25%) and work in an international team Availability for oncalls. Our offer Permanent contract Private medical care, life more »

Development Manager/Delivery Manager/.Net/C#/AWS/Onshore/Offshore Role: Development Manager Company: Financial Services Location: Hybrid – Occasional travel to Stoke on Trent office 1/2 days per month Salary: up to … India) software engineering and dev/ops team, guiding the planning, design, and development of next gen FS solutions. closely with product management and delivery teams to prioritise new product development initiatives aligned with our business goals. cross-functional engineering resources, including Product Discovery, Delivery, QA, and DevOps. … objectives. Experience: years managing development teams working and delivering with offshore development teams background: .Net, C#, AWS, React Development Manager/Delivery Manager/.Net/C#/AWS/Onshore/Offshore more »

the corporate plan Work with the Sector Development Director to maintain and develop the sector strategy that defines which customers which markets and which services we will target to expand our business Support the Sector Director on our logistics and repair product offerings based on customer insights from each … for delivering on our sector specific value propositions and how to communicate those more effectively including working with UL Marketing Be accountable for the delivery of aspects of sector mapping, research, opportunity identification and development Support the overall pipeline sector development while providing leads to other sectors Present clear … Sector Development Director ensuring new business meets our profitability targets Develop and own new customer relationships for all potential new business Provide professional seamless delivery on tender responses and presentations ensuring all key aspects are captured For new or growth customers, ensure that the relationships are appropriately transferred into more »

Role: Project Manager (Software Implementation Projects) Location: Tamworth (Hybrid working … Salary: £50,000 - £60,000 + Car or Car allowance As the project Manager you will be reporting into the Implementation Services Manager, you will be a key member of the project delivery team working on package application implementations. Delivery of more »

Senior Technical Services Engineer The Senior Technical Services Engineer role is critical to ensure high levels of investigative and analytical support to clients. You will be responsible for resolving technically challenging cases, investigating problems escalated from the Service Desk and Technical Services teams, within agreed KPIs and … management, and development and implementation of long term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior Technical Services Manager, as required. You will also be involved in project delivery, including but not limited to infrastructure projects, deployments, cloud … migrations, as well supporting the Field Services team with onsite deployments if required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards Key Responsibilities: Work on service tickets assigned to you. These may have been logged via more »

Implementation Project Manager Tamworth/Hybrid My client, a … Software house based in Tamworth is looking to hire an Implementation Project Manager to join their team. Reporting to the Implementation Services Manager, you will be a key member of the project delivery team working on package and tailored application implementations and … support the customer experience. The role requires excellent project management skills. You will be leading the project team, and be responsible for the successful delivery of your projects, ensuring excellent outcomes and tangible benefits. Key Responsible: To ensure project scope is well defined and project deliverables are clear, unambiguous more »

robotic systems for manufacturing clients throughout Europe. This is a brand new venture and an immediate appointment is required for an experienced Programme Manager to become an integral member of the senior management team. Senior Programme Manager – Turnkey Robotics & Industrial Automation Salary … activities. o Develop and maintain project plans, timescales & budgets leading to successful completion and buy off o Follow the business process to realise programme delivery and identify areas of improvement Identify areas of change to work scope and control via change management Experience: You will already have significant experience … technical-network.co.uk Technical Network recruits Engineers and Managers for the automotive, aerospace, electrical/electronic technology, energy, engineering and manufacturing, with a portfolio of services including advertising search, permanent and contract recruitment services. more »

IT Security Manager - Security Operations - Birmingham Hybrid working available Salary £(phone number removed) +20%Flex fund IT Security Manager required for a leading client based in Birmingham. My client is currently seeking a IT Security Manager to come on board to … this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, * Strong IT Security Management experience * Direct the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance … service enhancement. * Track record of leading response efforts during live cyber incidents and executing remediation strategies. * Experience collaborating with supplier teams to facilitate managed services delivery for enhancements. * Broad experience spanning the entire spectrum of IT security, encompassing software, servers, infrastructure, and networks. * Proven expertise in designing and more »

Project Manager Trevett Services have an exciting opportunity for an experienced Project Manager tojoin aleading FM provider in Worcester. You will play a vital part in overseeing allstagesof project life cycle.. This is a permanent position paying £65,000 per annum in addition … to acomprehensive benefits package. Key Responsibilities of the Project Manager: Oversee M&E life cycle works Put tender packages together Plan and … program work packages efficiently. Provide financial reporting for project mobilisation activities. Assist in the preparation of quotations for projects. Oversee the end-to-end delivery of projects, ensuring successful completion within scope, time and budget. Attend project meetings to discuss overarching project strategies and progress. Essential experience the Project more »

activities within DES Key accounts. An Account Manager is responsible for developing new opportunities within these accounts and work collaboratively with delivery engagement/program managers to help farm these accounts. The accounts will have services business with a good balance of staffing and projects … business across our IT services department (DES). Digital Enterprise Solutions services the manufacturing sector by providing solutions to PLM, MES and SAP systems. Area of Responsibility I. Business development for a specific key account- Identify and develop viable prospects creating new business relationships. Work with Marketing and … opportunities II. Key Account Management Penetrating current client accounts by leveraging internal relationships. Build & enhance relationships with key contacts, build awareness of the companys services, assess competition and analyse their relationships. III. Execution of CRM processes: Complete required activities and verifiable outcomes/actions for each stage of the more »

to create more sustainable societies and change the way we move through cities. We want to become the primary provider of electrified last mile delivery services through connected solutions and vehicles for our B2B partners and customers. To make this project come true, the future Joint Venture Flexis … commitment, improve safety and security for both drivers and pedestrian in urban areas and improve efficiency & profitability of our customers in the last mile delivery booming segment. Key responsibilities include but are not limited to: * Contribute to building and executing Flexis project commercial strategy in the UK. * Build and … project sales approach specific to each customer needs: o Identify, prioritize customers and customers' customers on targeted segment for Flexis project within last mile delivery o Approach customers with a holistic view, creating awareness of Flexis solutions. o Understand customer needs (ESG, financial & operational) and its ecosystem to offer more »

To be considered for the role you will ideally have strong public sector experience. Duties and responsibilities: - ** Undertake, in conjunction with the Senior Technical Services Manager, the development, planning, implementation and support of standard server systems ** Ensure that corporate computer systems are supported effectively, including routine … configuration and use of standard computer operating systems, such as Microsoft Windows Server technologies ** Undertake advanced problem determination and resolution on ICT equipment and services, and liaise with ICT staff, in particular the Technical Leads, and other parties as necessary to rectify such faults ** Use the LANDesk computer system … of management reports, as required Skills and experience: - ** Recognised IT related academic or professional qualification/certification ** Experience implementing and supporting IT equipment and services ** Operational and/or project related computing experience ** Server technologies such as Active Directory, SQL, Exchange & backup technologies, Windows operating systems ** Cloud Technologies such more »

senior performance management expertise and knowledge to the Divisions, as well as being subject matter expert for the Trust in performance on our national delivery standards. Via regular analysis, the Head of Data Science (Performance) will identify key lines of enquiry for the operational teams and executive leads to … measures and processes across the Hospital. The framework will provide the Trust Board, Divisions and Corporate Departments with greater visibility and understanding of the delivery of the services provided at George Eliot NHS Trust in line with national and local indicators and standards. In conjunction with other team … colleagues, the post holder will oversee the design and delivery of the demand and capacity planning tools About us Here at George Eliot our vision to ' excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide more »

will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues. Job description Job responsibilities Service Delivery Management Provide a comprehensive technical and administrative support service within … and written word, as required with users and IT Staff, particularly in regard to emergencies, quality control and support, restrictions on or withdrawal of services, routine and unscheduled maintenance and the introduction of major amendments to the provision of services such as upgrades of equipment and software. Investigate … business continuity tabletop exercises. Supplier Management Assisting the Telecommunications Manager in obtaining and evaluating quotations from suppliers of equipment, software, transmission services and other services for Telecommunications networks. Monitoring and reviewing performance, availability, incidents and proposing and implementing improvements. Assisting in negotiating and reviewing of more »

ZF Chassis Modules – Join our unique growth story! Join our dynamic growth journey with ZF Chassis Modules, a global leader in assembly and logistics services for the automotive industry. With 30 years of excellence and 25 locations worldwide, our 3,500-strong team supports premium and volume car manufacturers … of the plant locations both locally/regionally as well as worldwide. The NPM Buyer role is a combination of strategic purchasing and operational delivery for all spend categories associated with non-production materials. The role requires the NPM Buyer to carry out sourcing activities both locally and internationally … d): Develop and execute purchasing strategies both locally and on behalf of regional sites Work with internal stakeholders to define requirements for goods and services Manage RFQ process and Supplier Negotiation process Contract management as well as ongoing supplier performance management Negotiate and implement group contracts Ensure global compliance more »

arising from business and IT support requirements and working to manage service and maintenance tasks. You will report directly to the Head of Infrastructure Services as part of a growing Service Operations team. The Infrastructure Ops Manager will oversee day-to-day activities of the Infrastructure … the ParentPay group and will work in partnership with the IT Engineering , Monitoring and Observability, IT support, Application Support Service Ops teams ensuring systems, services & infrastructure work reliably and securely. Key Responsibilities Line management responsibilities for the team; providing support, personal development plans and undertaking 1-2-1 reviews. … are followed. Working with the Service Ops teams to ensure the BAU handover process is followed for any new systems delivered by the project delivery team for production/services when they go live. Work with the teams to create manage and ensure all KPIs are met including more »

Birmingham. My client is currently seeking a hands on Test Lead to come on board to become an integral part of our dynamic Solution Delivery team. This role is pivotal in offering comprehensive test analysis, design, and execution for both technological advancements and business transformation initiatives. The Test Manager will play a key role in driving the successful delivery of strategic projects and programs. Moreover, they will extend their expertise to support the broader Solution Delivery team, offering guidance on testing best practices, processes, and execution. Key skills, Microsoft expertise Azure DevOps experience the … test strategy, policies, and objectives while staying updated on industry trends, best practices, and emerging technologies pertinent to testing within the Professional Services domain and quality assurance. Incorporating relevant advancements into testing practices to ensure optimal performance. and prioritizing testing activities based on project requirements, timelines, and risks in more »