Service Delivery Manager
Birmingham, West Midlands, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Meridian Business Support Limited
you will take ownership of the day- to-day activities supported by a team of 20 experienced IT colleagues. Overseeing SLAs achievements from Incident Management & Problem Management/Application management to Software Asset Management whilst supporting our internal support functions, external suppliers, and 3rd … UK&I colleagues across c.300 sites. Provision of the day-to-day activities to enable the delivery of service to agreed levels including Incident Management, Problem Management, Application management and Software Asset Management. Regularly monitor and review the levels of IT services to ensure that … service delivery meetings agreed service levels. Identifying service delivery issues and initiating actions to proactively maintain and improve the levels of service. Management of Major Incidents through to conclusion, including the preparation and distribution of communication throughout the lifecycle and RCA reporting. Maintain and manage relationships with key suppliers more »
Employment Type: Permanent, Work From Home
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