specialists if necessary. informed about the latest security threats, principles, techniques, and protocols, including new vulnerabilities, and act on them as needed. within an ITIL V3 & ISO27001 service delivery framework. stakeholder relationships effectively. to defined Service Level Agreements and Key Performance Indicators. other duties as assigned. To be considered for more »
Actions/Harness/ArgoCD · Security Controls Scanning - NexusIQ/Nexus Firewall/Nexus Lifecycle/Sonarqube · Infrastructure as Code e.g. Chef, Terraform, Ansible · ITIL or Service management experience · Formal software development experience · Agile work practices · Linux or Windows admin · Application Lifecycle Management · Software Delivery Lifecycle What can I expect more »
1 Red Hall Court, Wakefield, England Hybrid / WFH Options
Talion
technical challenges Work with our engineering teams to deliver the efficient and effective operation of the technology platforms that underpin our services Work within ITIL aligned-processes –Incident, Request, Problem and Change Management Undertake continuous service improvement reviews and feed these back to the Head of Platform Engineering Training Why more »
West Yorkshire, England, United Kingdom Hybrid / WFH Options
Revoco
Anti virus, Server management, DR planning and execution, file serve management, patching, hardware management, database ops, network design, MS 365 and more. Familiar or ITIL Certified. Excellent communication skills and stakeholder/3rd party management. They are looking for passionate, can-do, positive people, that love working with technology, have more »
Leeds, England, United Kingdom Hybrid / WFH Options
ReCulture
Administrating the Audio/Video & Video Conferencing systems. Provide ad-hoc support for key business users. Complete all activities in line with best practice ITIL standards. Requirements: Experience of working on an IT Service Desk. Experience of providing 2nd Line support in a Windows 10/o365 environment. An enthusiasm … Network terminology and function, Laptop/Desktop/Printer hardware. Ability to remain calm in a high-pressure environment. Demonstrable experience of working with ITIL-based processes. Strong awareness of Cyber Security Threats. Desirable: ITSM Software (Remedy, ServiceNow, Samanage). ITIL Qualifications. What You'll Receive in Return: 25 days more »
consultation. A current UK driving licence is required for this role. General Duties/Key Responsibilities: Service Deliver/Operations Understand and promote the ITIL framework in the daily role of service operations. Incident management will be of paramount importance as will the other service components of ITIL. To provide … Manager. Maintenance and administration of telephony systems across the group Report Writing and analytical analysis. Administration of MS Dynamics Nav, Office 365, Windows 10 ITIL Promote, champion and drive the use of ICT InfrastructureLibrary (ITIL) (BS15000, ISO20000) best practices across the ICT function. This will include the responsibility for … owning and developing some of the ITIL processes. Work in conjunction with the Group Service Delivery Manager and the Service Management Specialist to facilitate the development of the Incident/Problem/Change Management process to manage the Service Delivery against defined service level agreements and improve call resolution times. more »
in application support and troubleshooting Prior line management experience, including conducting 1-2-1s and performance reviews Some knowledge of security standards and ITIL practices Knowledge of the following technologies: Microsoft SQL Server (essential) MS Azure Platform (essential) Knowledge of SAP 4HANA CRM (desirable) Scripting & Automation (desirable) MCSE or more »
Leeds, England, United Kingdom Hybrid / WFH Options
Mastek
with support ticketing systems and customer relationship management (CRM) tools. Proven working experience in a live service environment, resolving incidents Be an advocate of ITIL best practice processes within the business Have previous experience of fault finding, driving up first time fix ratios Key Generic Competencies Ability to communicate with more »
Specification Qualifications Essential Educated to degree level or equivalent or able to demonstrate equivalent level of experience Desirable Specialist qualification in IM&T or ITIL Knowledge and Awareness Essential An excellent knowledge of confidentiality and data security Awareness of FHIR Awareness of concepts behind a Health Information Exchange (EPR) Desirable more »
Leeds, England, United Kingdom Hybrid / WFH Options
Switch Tech Talent
annum - on call 1 week out of every 5 (will decrease as team gets grows) 🎰 Industry: Online Casino/Sportsbetting 🛠 Key Skills: Sys Admin, ITIL, ITSM We're seeking a Lead Engineer to join a global Tech team. In this dynamic environment, you'll lead a team, drive service excellence more »
analytical and critical thinking. For further details please see the job description. Person Specification QUALIFICATIONS/TRAINING Essential GCSE Educated or Higher Education level ITIL Foundation for service delivery Evidence of continuing professional development Willingness to undertake professional training relating to the role Regularly review and maintain any attained Registration … Aptitude around version control and responsibility for designing resilient security packages in line with strategic planning guidelines Experience in facilitating a change management process (ITIL) Experience in contributing towards organizational change Experience of operating VMware Computers Awareness of Freedom of Information Act, Data Protection Act and NHS data storage polices more »
The Role As an IT Support Analyst, you will act as the first point of contact for all IT enquiries from colleagues, using an ITIL based framework. Delivering excellent customer service, you will respond to enquiries via telephone, email, a self-service portal and in person, resolving incidents in accordance … SharePoint, Online Exchange - Remote desktop management tools - Anti-Virus management - Print management You will also need: - Experience within a customer facing environment - Familiarity with ITIL framework - A full, valid driving licence and use of a vehicle The closing date for this role is 9th June 2024. Other organisations may call more »
Bradford, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Yorkshire Water
Company description: Water Utility Company based in Yorkshire region of England. Job description: Cloud Infrastructure Manager Salary & Benefits: Up to £50,876 - £73,854, a company car lease/allowance scheme, annual incentive related bonus (up to 10% of annual more »
Service Delivery Manager- Hybrid/West Yorkshire WAN, Networking, WAN, MPLS, Cisco, NOC, ITIL You will have worked in a senior service management function in the provision of networking services, ideally on Managed Service contracts. Main purpose of role: You will be responsible for the achievement of all service elements … within this new key customer account and for demonstrating performance to key customer and internal stakeholders and working knowledge of ITIL is required. Key responsibilities: To ensure that business objectives and service targets are exceeded, ultimately facilitating the successful retention of your customer account. Tasks required will include (but are … customer’s environment to identify and mitigate risks before they become issues. This extends specifically to incidents, events, problems and capacity planning in the ITIL environment. You will provide innovative solutions to mitigate and resolve risks and issues proactively. Decision making You will make daily decisions in your capacity as more »
Who we are A Managed Security Service Provider (MSSP) with a wealth of experience gained in the Defence and Commercial sectors. We help organisations of all sizes build cyber-security capabilities and maintain compliance through practical Consulting and Managed Services. more »
Knottingley, West Yorkshire, United Kingdom Hybrid / WFH Options
Crimson
IT Business Relationship Manager - Knottingley/Hybrid £70,000 per annum + 15% bonus Knottingley, West Yorkshire - Hybrid 2 days IT Business Relationship manager required for a leading client based in Knottingley, West Yorkshire. My client is currently seeking a more »
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Evri
non-technical teams, engaging and participating in agile delivery squads. Experience of working with 3rd party vendors delivering IT change. Knowledge of the various ITIL Service disciplines and an understanding of how these can be applied within and outside of IT Service. Familiarity of SLAs and a basic understanding of … and active desire to drive improvements. Demonstrable experience of designing Service Models and successfully delivering these into production. Writing high quality documentation and proposals. ITIL Foundation (either V3 or v4) is desirable Why Work Here? We're constantly looking at ways to become a more inclusive and diverse employer, and more »
Employment Type: Permanent, Part Time, Work From Home