safety and energy services our contribution to these communities will continue to drive progress towards a net-zero future. We focus on quality of service and delivery, and on improving the lives of our clients and their customers by creating better environments in which to work, live and … be able to make the role their own, bringing fresh ideas and new tech to the forefront of the organisation. Reporting to the Group ServiceDelivery Manager you will provide second line technical support to Sureserve Group ICT users, located across several sites and the varying companies under … ICT Management and is subject to change after consultation. A current UK driving licence is required for this role. General Duties/Key Responsibilities: Service Deliver/Operations Understand and promote the ITIL framework in the daily role of service operations. Incident management will be of paramount importance more »
leeds, west yorkshire, yorkshire and the humber, United Kingdom
Talion
Who we are A Managed Security Service Provider (MSSP) with a wealth of experience gained in the Defence and Commercial sectors. We help organisations of all sizes build cyber-security capabilities and maintain compliance through practical Consulting and Managed Services. Our suite of services blends together best-in-breed … Customer focus that enables us to become our Customers’ trusted partner. Role Description Talion is looking for an individual to take responsibility for the delivery of several of our Managed Security Service contracts to ensure that we meet Client expectations whilst delivering in line with budget and quality … standards. They will act as the Client’s key point of contact for the Service and as their advocate to the internal teams. Our Technical Service Managers (TSM) produce Service performance reports, oversee incidents, problems and changes on the Service and provide escalation points for both more »
ServiceDelivery Manager- Hybrid/West Yorkshire WAN, Networking, WAN, MPLS, Cisco, NOC, ITIL You will have worked in a senior service management function in the provision of networking services, ideally on Managed Service contracts. Main purpose of role: You will be responsible for the achievement … of all service elements within this new key customer account and for demonstrating performance to key customer and internal stakeholders and working knowledge of ITIL is required. Key responsibilities: To ensure that business objectives and service targets are exceeded, ultimately facilitating the successful retention of your customer account. … achieve and exceed Key Performance Indicators (KPIs). · Understand the deliverables of the individual customer contracts with a view to develop and improve the service offered by us to the customer throughout the lifecycle of the account. · Identify Service Levels not being met and liaise with involved departments more »
Job summary As a Member Services Project Manager at Trust Primary Care Ltd, you will play a pivotal role in ensuring the implementation and delivery of high-quality services to our 16-member General Practices across Bradford. You will be responsible for overseeing all aspects of member services, ensuring … a seamless experience for our members while maintaining compliance with NHS regulations and standards. The Project Manager for Member Services will lead service design and delivery projects, providing guidance, support, and training to ensure exceptional servicedelivery and successful implementation. Main duties of the job 1. … Service Development and Implementation 2. Compliance and Quality Assurance 3. Stakeholder Engagement 4. Training and Development About us Trust Primary Care Ltd (TPC) is a federation of 16 local GP practices located in and around Bradford. Our aim is to shape the future of primary care, delivering the highest more »
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Pure Human Resources Ltd
FM Asset and Service Contract Manager UK Remote (preferably North West region) National travel capabilities and frequent visits to Leeds HQ Permanent, Full time Salary: £40-45K DOE Simplifying Complexity Our client Inscyte Limited is a specialist Private Finance Initiative and asset management consultancy that provides direct services … of pounds savings, improving the efficiency and effectiveness of their clients operations. They are now seeking a self-motivated and experienced FM Asset and Service Contract Manager to help deliver their increasing demand for asset management and contract management expertise on behalf of Schools, Academy, Local Authority and NHS … Trust clients across public sector commissions. FM Asset and Service Contract Manager , your responsibilities: PFI Contract Commissions providing compliance and technical support on behalf of clients Contract Compliance evaluating contractor performance; analysing and interpreting data to calculate service failure; liaising with relevant client-based Managers; reporting, documentation and more »
Job summary The Regional Research Delivery Network Yorkshire and Humber (RRDN Y&H) will be one of 12 Regional Networks that will replace the existing Local Clinical Research Networks from 1 October 2024 and will support the effective and efficient initiation and delivery of funded research across the … are looking for a highly motivated, experienced and enthusiastic leader to undertake a newly created senior role for the Yorkshire and Humber Regional Research Delivery Network (RRDN). Expected Shortlisting Date: 29 May 2024 Planned Interview Date: 06 June 2024 Main duties of the job The RRDN Operations Director … particular emphasis on addressing the needs of the life sciences industry. These services include Study Support, Agile Research Support, regional support for Active National DeliveryService, Financial Management and Business Operations. Alongside their regional responsibilities the RRDN Operations Director will co-develop and lead national programmes of work more »
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
National Highways
ServiceDelivery Manager - Digital Governance Birmingham or Leeds - Hybrid Your new role As the Delivery Manager in the Digital Governance team in National Highways, you will administer the digital, data and technology investment approval process. You will play a key role in the Digital Demand Process, ensuring … agreed quality standards before they enter the investment approval process; Line-management and ongoing development of junior staff within the team to support the delivery of the work. To be successful Experience within a portfolio, programme or project office environment, ideally with involvement in governance, business case production or … days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel Significant investment in more »
Monday-Friday (fully in office) Key responsibilities: Management of daily requests via the CAFM system/Help desk Liaise with Contract Manager/ServiceDelivery & Mobilisation Manager for allocation of works to contractors Liaise with allocated client from beginning to end, updating works, assisting with client queries and … involve liaising with technical managers Collate all instances of planned and reactive works that are not able to be completed and escalate to the ServiceDelivery & Mobilisation Manager Ensure data for monthly reports are issued to CM Update WIP reports weekly for WIP meeting Upkeep of shared drive more »
Monday-Friday (fully in office) Key responsibilities: Management of daily requests via the CAFM system/Help desk Liaise with Contract Manager/ServiceDelivery & Mobilisation Manager for allocation of works to contractors Liaise with allocated client from beginning to end, updating works, assisting with client queries and … involve liaising with technical managers Collate all instances of planned and reactive works that are not able to be completed and escalate to the ServiceDelivery & Mobilisation Manager Ensure data for monthly reports are issued to CM Update WIP reports weekly for WIP meeting Upkeep of shared drive more »
Halifax, West Yorkshire, Greetland, United Kingdom
The Portfolio Group
Role Specification JOB TITLE: Field Service Engineer LOCATION: Field Based SALARY: £31,924 WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOB To deliver a comprehensive Service Support and ServiceDelivery engineering function which is cost effective and efficient … Equipment within our Retail High Street Licensed Betting Offices. KEY ACCOUNTABILITIES Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals. Report to engineering management and liaise with Retail Service Desk and Retail Support daily. Full compliance with more »
Exciting new opportunity for IT Service Desk Agents based in Wakefield on a Temporary contract 6/12 months contract. The company are keen to drive the hiring within and are looking for candidates that would be potential and suitable permanent employees at the end of the contract. As … the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. Key Accountabilities Technical Capability. Works under supervision, supporting standard technical queries related to a …/small set of products (e.g. Microsoft products, operating system, basic networking, PCs). Business Awareness. Develops an understanding of customer's environment and servicedelivery requirements to enable the delivery of a first class service. Documents actions taken in resolving routine customer enquiries ensuring established processes more »
of Leeds. If you thrive in a fast-paced office environment, possess outstanding communication skills, and have a knack for providing top-notch customer service, we want to hear from you! You will be the first point of contact for those visiting the IT Services department and Your unwavering … commitment to customer service excellence will enhance our servicedelivery to the IT department. Key Responsibilities: - Delivering a high-quality, responsive, and customer-focused administrative support experience for all users of IT Business Support Services. - Serving as the first point of contact for IT Services reception on … Support team, sharing best practices and contributing to continuous improvement. - Handling sensitive information with discretion and maintaining confidentiality at all times. - Upholding University and Service values and standards consistently. Qualifications and Skills: Essential: - Strong administration skills with extensive experience in a busy customer service/front desk environment. more »
Bradford, England, United Kingdom Hybrid / WFH Options
Liberty Global
role is responsible for tax compliance and reporting activities performed within Liberty Shared Services (LSS) on behalf of its customers. This will include agreeing delivery requirements with customers and delivering a service in line with those expectations with a focus on driving a culture of continuous process improvement … differ from territory to territory. *What will you be doing?* * Preparation and review of UK and overseas tax computations and tax provision calculations for delivery to LSS customers. * Preparation and review of international quarterly and year-end tax provision calculations (IFRS and US GAAP). * Act as point of … contact for all customer servicedelivery issues. * Seek and implement continuous technological improvements to deliver efficiencies through technology, automation and artificial intelligence solutions. * Train, support and manage junior members of the tax team. * Work with customer’s tax and accounting teams to understand enterprise operational requirements for tax more »
Wakefield One, Burton Street, Wakefield, West Yorkshire, England
Wakefield Metropolitan District Council
to deal with enquiries from citizens, both on the telephone and face to face Undertake a range of administrative support duties to support efficient servicedelivery Training You will attend a local training provider, usually on day release, to gain a Level 4 qualification in Revenues & Benefits. Attend more »
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Arla Foods Plc
related transactions Develop and maintain 3rd party Stock management SLA Liaise with 3rd party and central planning to optimise available storage space to support delivery of DA and waste targets Provide key analysis to improve, develop and maintain 3rd party Stock management SLA operational and transactional efficiency, servicedelivery and wastage reduction. Skills and experience We are looking for someone with strong experience in an FMCG or Warehouse background Experience replenishment planning concepts and supply chain systems and activities This role will require someone to be numerate, analytical and a great problem solver. SAP experience is more »
Halifax Yorkshire, Halifax, West Yorkshire, England
Nexus Jobs Limited
skills and an ability to analyse technical information from multiple sources, allowing the provision of highly effective solutions in complex environments. Strong quality and service focus. Experience of delivering complex projects and/or incident recoveries. Experience of operating in a servicedelivery environment with good understanding more »
Unit G, Millshaw Business Living, Global Avenue, Leeds, England
SECOM PLC
recruiting for an Apprentice Client Relation Advisor, the successful candidate will work towards a Level 2 qualification in Customer Service. Role As a Customer service Apprentice/Client relations advisor Apprentice your training will include: • Answering incoming customer calls promptly and efficiently • Responding to and taking necessary actions on … company and client expectations. • Collaborate with regional management, National Accounts, and other stakeholders to identify and escalate any issues or queries that may impact servicedelivery to clients. • Perform cross-referencing of SECOM's operating platform to ensure accurate and up-to-date information. • Efficiently handle and resolve … safety standards, promoting a safe working environment, and completing all required e-learning modules to maintain compliance. Training Work Based Learning Level 2 Customer Service Practioner Functional Skills Maths/English Progression onto full time employment Apprenticeship Standard Customer service practitioner (level 2) Training Provider NORTH LANCS. TRAINING more »
role in maintaining strong relationships with our vendors. You'll assist the Head of Vendor Management in negotiating contracts, monitoring performance, and ensuring seamless service delivery. Your attention to detail and ability to juggle multiple tasks will be key to your success. Responsibilities: Collaborate with the Head of Vendor more »
Role responsibilities: As Head of Global Automation at CrimsonXT, you’ll lead business strategies to drive revenue growth, identify new opportunities, and ensure seamless service delivery. Utilizing data analytics, you’ll inform decisions, foster client relationships, and explore new avenues for expansion while mentoring team members for continuous growth. more »
Job summary The Facilities Training Service have an exciting opportunity to welcome 2 Training Facilitators to their dedicated and highly motivated team. We are looking for experienced and dedicated trainers who have a passion and commitment to achieving the best possible training outcomes for all existing team members and … Facilitator will be required to have the knowledge and technical ability to be able to undertake and teach staff the skills necessary to complete service delivery. Ensure equipment used to deliver the service is of the standard required and is maintained to physical and technical standards. Monitor the … work well flexibly and efficiently as part of a team across site. Able to demonstrate a high level of organisation skills. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »
leeds, west yorkshire, yorkshire and the humber, United Kingdom
Fruition IT
measures to safeguard against threats and vulnerabilities. Own and lead the customer support function and team, ensuring timely resolution of issues and high-quality service delivery. Establish service level agreements (SLAs) and key performance indicators (KPIs) to measure and improve customer support performance. What we're looking for more »
leeds, west yorkshire, yorkshire and the humber, United Kingdom Hybrid / WFH Options
Keoghs
high-value and complex matters with confidence. Strategic Litigation : Identify cases ripe for early litigation—those with high prospects of success and low risk. Service Excellence : We’re all about consistently high levels of service. You’ll be a key player in delivering just that. Collaboration : Work closely with … colleagues to ensure seamless service delivery. Data Accuracy : Your meticulous data input will keep things running smoothly. Client Interaction : Engage and communicate with our valued clients. Mentoring and Expertise : Be the go-to technical reference point for your team members. Working Hours: 35 hours per week Monday to Friday … assessment to liability investigation and settlement negotiation, you’ve seen it all. Tech Savvy : Microsoft Word, Excel, and email are your trusty companions. Customer Service : You know how to make clients feel heard. Attention to Detail : Nothing escapes your eagle eyes. Negotiation and Communication : You’re a smooth operator. more »