1 to 25 of 67 Customer Retention Jobs with Hybrid or WFH Options

Customer Success Manager All potential applicants are encouraged to scroll through and read the complete job description before applying. (Portsmouth, UK) Hybrid/Office based Salary – £30,000- £40,000 with an OTE of £65,000. Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the … our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention. To be considered for this role … you need at least 2-3 years of experience within a client facing role such as Account Management or Customer Success. In this role, you will be: Building & maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress of their desired more »

Customer Success Manager All potential applicants are encouraged to scroll through and read the complete job description before applying. (Portsmouth, UK) Hybrid/Office based Salary – £30,000- £40,000 with an OTE of £65,000. Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the … our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention. To be considered for this role … you need at least 2-3 years of experience within a client facing role such as Account Management or Customer Success. In this role, you will be: Building & maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress of their desired more »

Customer Success Manager (SaaS) - Hybrid - London Day rate: £150 - £175 Duration: 19 months Start: ASAP My client is looking for an enthusiastic Customer Success Manager to join on a long contract. Develop proficiency and knowledge of their products and solutions. Work in partnership with Account Managers to activate … customer subscriptions and increase & accelerate adoption of other products. Hand-holding customers from the start of their journey through to hand-off to Professional Services. Participate in cross departmental projects to develop our approach to customer activation and retention. Skills: Ability to build urgency in customers to activate … written, verbal and presentation skills. Experience delivering software-based product onboarding or training. Displays tenacity and a 'can do' attitude to maximise reach across customer base while working autonomously. Customer Obsession - focused on deeply understanding our customers' pain points in order to del... more »

Central London Head Office, as a MarTech Pre-Sales Solutions Consultant, you'll collaborate with the Director of Strategy and Growth in a highly customer facing role to design solutions tailored to clients' needs. Your role will involve crafting proposals, engaging with clients, and collaborating with internal business and … Adobe and CDPs. Key Responsibilities: - Analysing client briefs to identify winning strategies. - Developing compelling proposals and pitches. - Contributing to account planning to ensure client retention and growth. - Engaging with partners to align their products with our services. - Providing thought leadership and supporting marketing efforts. - Assisting delivery teams in more »

SaaS-based Learning Management System powering the world's leading education programs. Our client helps large brands and fast-moving companies increase revenue, improve customer retention, and decrease support costs through external education. The platform includes all the tools an organization needs to create, manage, track, and more »

SaaS-based Learning Management System powering the world's leading education programs. Our client helps large brands and fast-moving companies increase revenue, improve customer retention, and decrease support costs through external education. The platform includes all the tools an organization needs to create, manage, track, and more »

As an Account Executive you will be responsible for developing and maintaining relationships with new and existing clients whilst ensuring the highest levels of customer care is achieved. The role is an office-based role (with 1 day per week home working). Your role will involve; capturing new … opportunities, forward planning, customer awareness campaigns and the provision of timely and reliable management information to support business strategy, goals and objectives. Our client a is the leading applications provider to UK local government for core functions relating to land, people and property, including market leading planning systems and … scheme Account Executive Responsibilities: * Build and maintain strong, long-lasting client relationships * Promoting the use and adoption of our clients solutions within your allocated customer base * Incremental sales of products and services * Engagement with delivery teams to ensure delivery to agreed timescales * Ensuring customer retention, working more »

you will play a crucial role in enhancing and expanding our current Dynamics 365 environment, integrating it into all facets of our sales, marketing, customer data management, and engagement strategies. Your responsibilities will include: Taking product ownership of the Dynamics 365 platform in the UK, covering Sales (CRM), Client … Care, Field Services, and Customer Voice. Managing the deployment and customization of the Microsoft Dynamics 365 environment to align with business needs and requirements. Gathering and documenting business processes, and advising on future state improvements. Acting as the primary contact for Microsoft Dynamics internally, offering daily support to super … all data feeds comply with GDPR. Managing the UK CRM/Lead Management strategy in alignment with business objectives. Overseeing the development of a customer lifecycle journey, identifying touchpoints, opportunities, recommendations, and strategies at each stage. Building, executing, and optimizing targeted automated sales/marketing journeys to boost lead more »

for marketing materials, including website content, product descriptions, social media posts, and email campaigns. Develop and execute innovative marketing campaigns to drive brand awareness, customer acquisition, and retention. Analyze campaign performance metrics and use insights to optimize future marketing strategies. Oversee photo and video shoots, ensuring high-quality visual more »

receive a technology pack, complete with a laptop, enabling you to excel in your role. This establishment holds values such as tenacity, listening processes, customer innovation and a positive attitude if you feel this aligns with you then, this could be the right opportunity for you to kick-start … process to make sure data is up to date on the Asset List Register Analyse internal ticketing systems Identify areas of improvement to enhance customer loyalty and retention. Ensure data is cross-checked and accurate Updating supply chain information and following up with clients Report analysis to clients if … Funded training and personal development plan Technology pack - including laptop and home working equipment Desired Qualities, Skills and Knowledge: Computer literate Excellent communication skills customer service experience beneficial Eager to learn Motivated team player Committed to learning Have the ability to be organised GCSE Grade 4 in Maths and more »

Customer Success Manager (SaaS) - Hybrid - London Day rate: £150 - £175 Duration: 19 months Start: ASAP My client is looking for an enthusiastic Customer Success Manager to join on a long contract. Develop proficiency and knowledge of their products and solutions. Work in partnership with Account Managers to activate … customer subscriptions and increase & accelerate adoption of other products. Hand-holding customers from the start of their journey through to hand-off to Professional Services. Participate in cross departmental projects to develop our approach to customer activation and retention. Skills: Ability to build urgency in customers to activate … written, verbal and presentation skills. Experience delivering software-based product onboarding or training. Displays tenacity and a 'can do' attitude to maximise reach across customer base while working autonomously. Customer Obsession - focused on deeply understanding our customers' pain points in order to deliver the most appropriate solution that more »

Long term client retention, exceptional customer service and on-going continuous improvement have led to an award-winning product, 10 year-plus relationships with well-known brands and a 4.5 out of 5 review score on both google and Trustpilot and are just 3 of the many more »

client needs, and effectively communicating clients' portfolio strategies . Performance in this role is measured in a variety of ways, including client satisfaction, client retention, share of wallet growth, and generating client referrals. Significant emphasis is placed on client retention & satisfaction. What you will do The … client communication within the investment advisory field High-level knowledge of current investment products and industry services Proven track record in relationship management and customer satisfaction College degree or extensive industry experience required Series 65 or equivalent required Must possess a clean U4 record. FINRA fingerprinting required What will more »

their founding over 15 years ago! They provide advice and support to thousands of businesses within the leisure industry with a clear focus on customer satisfaction and quality of service. Not only this but they are passionate about helping the environment and regular donate a proportion of earnings to … have/be: * Proven experience within an ecommerce business. * Strong marketing experience including paid search/social/SEO and affiliate marketing. * Experience with customer acquisition and customer retention initiatives. * Proficient in data tools such as GA4, Google/Meta Ad Manager, Excel. * Creative thinker, with … experience improving campaigns/customer experience. * Strong organisational and team leadership skills. How to apply: To hear more details about this fantastic opportunity please email your CV to Frankie Baker – Recruitment Partner at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal more »

CUSTOMER ANALYST REMOTE FIRST UP TO £50,000 THE COMPANY An exciting role working for a market leading marketplace in the retail sector. They are ahead of the game in terms of their development in their sector, steps above their competitors and are currently in an exciting time of … growth. THE ROLE As a Customer Analyst, some of your main responsibilities will be: Preparing and presenting compelling analysis findings to the senior management teams. Providing actionable insights of the back of analysis completed on customer and marketing data, using SQL. Own projects end-to-end and manage … the process. Work mainly on customer and marketing data sets looking at; customer LTV, churn, retention, marketing channel analysis, ROI etc. YOUR SKILLS AND EXPERIENCE A successful Customer Analyst will have: Advanced experience of SQL, Tableau/Power BI and R or Python. Commercial experience more »

expertise in e-commerce strategies and website management, you will be responsible for optimising our online store's performance, planning trade activities, and enhancing customer engagement. Responsibilities Oversee the day-to-day operations of our US Shopify Website, ensuring smooth functionality, user experience, and performance optimisation. Manage product listings … our external A/B testing agency to plan and execute a high-impact testing plan, including reporting on results and rolling out optimisations. Customer Experience and Retention Champion a customer-centric approach by ensuring a seamless shopping experience, from browsing to checkout, and post-purchase … quality, understated luxury jewellery and accessories for themselves or as gifts, for those moments that matter. With a laser-sighted focus on our bullseye customer, Abbott Lyon has successfully disrupted the jewellery market and won market share from well-established competitors. Having delivered 130% growth last year, and done more »

various systems, primarily Power BI. Additionally, you'll support the MI Manager in building and overseeing the reporting and data infrastructure for the Next Customer Service Online Operations across our contact centers. What you'll be doing: Take ownership of report implementation from understanding and clarifying requirements through to … effectively with peers and others, sharing information to contribute to overall success. Results Focused - Engages with the team to achieve and exceed business objectives. Customer Service – Contribute to the delivery of great customer service to ensure the Next brand remains strong and customer recruitment and retention more »

business to business portfolio of brands. As a sales executive you will develop and execute the subscriptions sales strategy, ensuring your sales efforts drive customer acquisition, retention, and revenues to exceed targets and create long-term value. You will generate revenue from new business, renewals and win more »

Monetate! Come join our fully remote work environment and be part of an exciting, innovative team that is shaping the future of personalised digital customer experiences. Monetate is the leading all-in-one personalisation platform that empowers companies like Adidas, Dunkin’, and Lufthansa to get smarter about their customers … and deliver engaging experiences across all digital touchpoints. Our global team of Monetaters come together every day to shape the future of digital customer experiences and you can too. What You’ll Do Collaborate with clients to define success and turn Personalisation and Testing strategies into roadmaps for increasing … deliver continuous improvements to processes, deliverables, and client engagements. Provide data & insights to demonstrate the value of the Monetate platform and impact on client retention and ROI. Communicate to prospects the value provided by Strategy Consulting and Services. What You’ll Need Prior experience in improving conversion rates more »

Are you a technically confident individual with customer focused mentality? MSX International has the job for you! MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with … member of the team the TSD Analyst will be an integral component to the TSD department in achieving a best in class service, driving customer loyalty and retention through accurate incident management. In using your technical knowledge, you will investigate telematic concerns by going through a diagnostics … process to ensure customer satisfaction. Additionally, the TSD Analyst will: ? Become an expert in the Connected Car Technologies ? Oversee Global markets such as UK, USA, China, EU and Russia ? Case Management; incident management, technical/hierarchal escalations, ticket handling ? Investigations; product knowledge, technical expertise, initiative to think laterally ? Liaison more »

with a Series A Software Development vendor who is changing the Martech (Marketing Technology) space. One of their key hires is a VP of Customer Success. The VP of Customer Success will be responsible for driving customer satisfaction, retention, and growth by leading our customer success strategy and team. This role requires a strategic thinker with a proven track record in customer success within the software development and marketing technology sectors. This position is Hybrid and requires you to be in the London office 2 days a week. Key Responsibilities: Develop and implement … a comprehensive customer success strategy that aligns with the company’s overall business objectives. Lead, mentor, and grow the customer success team to deliver exceptional service and support to our clients. Drive customer retention and expansion by ensuring customers realize the full value of our more »

with a Series A Software Development vendor who is changing the Martech (Marketing Technology) space. A crucial role for them is the Head of Customer Experience. They will be responsible for driving customer satisfaction, retention, and growth by leading our customer success strategy and team. … This role requires a strategic thinker with a proven track record in customer success within the software development and marketing technology sectors. This position is Hybrid and requires you to be in the London office 2 days a week. Key Responsibilities: Develop and execute a comprehensive customer experience … strategy that aligns with the company's overall business objectives and brand promise. Lead and inspire a team of customer experience professionals, fostering a culture of customer-centricity across the organization. Map and analyze the entire customer journey, identifying key touchpoints and opportunities for improvement. Collaborate with more »

develop a positive, open, and honest working environment for all. This role is to create and execute the CRM plan which meets both our customer and commercial targets, delivered accurately and to schedule. This role plays a significant part in ensuring we deliver a world-class customer experience … increased customer lifetime value and maximises upsell and cross-sell opportunities through various customer touchpoints and communications channels. If you thrive on working in a busy environment and like to get your sleeves up and hit the ground running this could be the role for you. What’s … deployment and hypercare Lead the creative development of CRM communications, collaborating with the design team to ensure high quality, engaging output Manage and develop customer onboarding, retention, loyalty, cross-sell, and upsell flows through our CRM system to enhance the customer experience Continuously review and improve more »

of clients an unmatched advantage in the market. They are proud to confirm roughly 100% ARR growth year on year, with a 98% client retention rate and forecast to sustainably grow to more than 1000 by 2026. 💼 The Role We are looking for a Senior Backend Engineer , specialising more »

of clients an unmatched advantage in the market. They are proud to confirm roughly 100% ARR growth year on year, with a 98% client retention rate and forecast to sustainably grow to more than 1000 by 2026. 💼 The Role We are looking for a Senior Front End Engineer more »