26 to 50 of 68 Service Manager Jobs with Hybrid or WFH Options

in their roles and we want to make coming to work fun! Summary of the Role We are now looking for a Client Services Manager on a 12 month Fixed Term basis to join our Managed Solutions division (our RPO/MSP arm). Working collaboratively with the … meetings, and client meetings as required. Key Responsibilities Coach and mentor your team to develop their skills and maximise their potential Personally manage the service deliverables identified in the contract and be innovative; continually adding value to the service delivery To present Rullion and our full capabilities to … skills with the ability to maintain strong relationships with key stakeholders Strong financial/numerical acumen Ability to demonstrate examples of continuous improvement and service evolution Benefits @ Rullion At Rullion, we offer a comprehensive benefits package that includes remote and flexible working options, generous annual leave with additional reload more »

Service Delivery Manager Reporting to: Head of Testing & Service Delivery £45,000-£50,000 + 10% Bonus 1-2 x a Week in Surrey Based Office 35 hours per week, flexible between 8:00 am to 6:00 pm Join a software house who priorities a … functions. Owner of the Incident, Problem, Change and release management process for respective projects, ensuring Incident and problem management goals are achieved. As a Service Delivery Manager you will be working closely with the Head of Testing and Service Delivery, Application Support Team and Test Manager … You will be responsible for the development and implementation of documented Processes and Procedures where required with self-initiatives. The ideal skillset of the Service Delivery Manager knowledge of ITIL, Agile and DevOps including experience of Incident Management, Problem Management, and Change/Release Management Commercial experience more »

Payments Service Manager (12 month Fixed Term Contract) Salary: Up to £54,000 As a Payments Service Manager, you’ll own an end to end payment service ensuring it is delivered and maintained in accordance with agreed business and service levels. You … increased value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the … end-to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting more »

Payments Service Manager (12 month Fixed Term Contract) Salary: Up to £54,000 As a Payments Service Manager, you’ll own an end to end payment service ensuring it is delivered and maintained in accordance with agreed business and service levels. You … increased value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the … end-to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting more »

Position: Service Delivery Manager Location: Corby (Hybrid) Salary: £48,000 - £60,000 About the Role: We are recruiting on behalf of a prominent charity seeking a dedicated Service Delivery Manager to join their IT team. In this role, you will oversee a team of … four, ensuring the efficient delivery of IT services across the organization. Your expertise in ITIL and JIRA will be crucial in managing and improving service processes. Key Responsibilities: Lead and mentor a team of four direct reports. Manage and optimize service delivery processes using ITIL frameworks. Utilize JIRA … for issue tracking and project management. Collaborate with various departments to ensure seamless IT service support. Monitor service performance and implement improvement plans. Requirements: Proven experience as a Service Delivery Manager. Strong knowledge of ITIL best practices. Proficiency in JIRA. Excellent leadership and communication skills. Ability to more »

Job Title: Service Desk Manager (12 month FTC) Location: Bristol Salary: up to £60,000 We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Manager on a 12 month fixed term contract. With a sterling reputation, diverse … business model, offering ongoing support and development programmes for you to succeed. The Role: Leading and managing support Analysts and third-party resources Ensuring service level agreements (SLAs) are met or exceeded by monitoring service desk performance and implementing improvements Driving initiatives for continuous improvement within the service desk, such as implementing new tools or technologies The Candidate: Strong understanding of IT service management principles and frameworks (ITIL) Experience in managing service delivery in a complex and dynamic business environment Knowledge of ServiceNow is beneficial The Package: Base salary: £50,000-£60,000 Hybrid working more »

How would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “World Class” in the Best Companies to work for Awards? Due to our impressive consistent growth within the IT & Telecoms sector, we have an exciting … opportunity for an IT Service Desk Manager to oversee and manage our IT Support team. The ideal candidate will have extensive experience in managing IT service Desk teams within an MSP environment, a strong understanding of client needs, and the ability to lead a team to … deliver high-quality IT services. Where? Join our Service Delivery Team You will be responsible for: Managing a team of approx. 8 (1st – 3rd line IT technicians) including hiring, training, and performance management Ensuring engineering resources working on Technical Support are working at optimum levels of performance with sufficient more »

for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. Recognize and develop technical and financial optimization potentials or post … market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary … and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence to SL’s. Monitoring and design of complaint handling and complaint more »

all pulling together in the same direction. They're looking for someone who shares their passion for helping others with technology, delivering excellent customer service, operating to high professional standards and have a great time along the way. If that sounds like you, then you’ll fit right in. more »

Basic information Location London Service line Enabling Functions Date published 30-May-2024 Req # 15906 Job description Connect to your IndustryDo you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting edge products and services that deliver outstanding value more »

Digital & Data Services Manager The details: A key member of the Digital and Data Services Team, with close collaboration with the Account Management team. Day-to-day responsibility for leading the planning and delivery of digital strategies that transform global sports organisations Identifying revenue growth opportunities for clients … travel to clients and home working options Are you the right person? InCrowd is looking for a highly motivated and experienced Digital & Data Services Manager to join our team. The ideal candidate will be passionate about sports and possess a strong background in CRM and digital marketing strategy … analysis, and implementation. As a Digital & Data Services Manager, you will be responsible for working closely with sports organisations to develop and execute comprehensive digital strategies that drive business growth and enhance their competitive edge. This will be a chance to grow a key part of the business more »

TECHNICAL SERVICES MANAGER Office based – Norfolk HQ Competitive basic plus bonus + range of benefits The Company Our client is a highly successful 100+ year European food group, producing a large range of herbs, flavoured edible oils, sauces and marinades sold through grocery retail and to food manufacturers. … tasting food products. As part of their continued investment for growth in the UK market, they are looking to appoint an experienced Technical Services Manager who is a key member of the UK senior leadership team. The Role As a member of the Senior Team, in conjunction with … the Group Central Technical function, the Technical Services Manager will take charge of the company’s UK market responsibilities in terms of product safety, quality, legality and authenticity. This is a pivotal role, requiring direct liaison with both customers’ technical functions and suppliers on all things product, and more »

part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Financial Services Risk and Compliance Consulting Senior Manager to join our team in New York, New York (US-NY), or NYC, United States (US). Do you find yourself seeking the next … and external compliance, Financial Crimes prevention, Governance Risk and Compliance (GRC) capabilities, and digital fraud solutions. As a Risk and Compliance Consulting Senior Manager , you will work collaboratively as part of a client-facing team to deliver value to our clients and help them achieve their digital, data more »

Lead Service Engineer/Service Manager (Fire Safety Systems) Basic Salary Up to £55'000 + Car Allowance + Excellent Company Benefits Manchester, Greater Manchester (Commutable from: Stockport, Oldham, Rochdale, Bury, Bolton & Surrounding Areas). Home-Based/Hybrid Working Options Available. 6 Months Minimum Initial … Contract, Potential to Become Permanent. Are you Lead Service Engineer or Serv... more »

IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are … are going through a global transformation programme with significant investment behind them. Your primary role will be implementing ITIL governance across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management. What we are looking for: Extensive ITIL experience Experience across broad incident management … not only major incident management) and service request management Exceptional communication and stakeholder management skills What we are offering: 26 days holiday with an option to buy an additional 5 days. Company sponsored Pension Scheme with a 5% employer contribution. Private Healthcare scheme. Professional development (company paid qualifications). more »

for an End User Services Operations Manager to join them during an exciting period of transformation. You’ll be delivering end user service operations and ITIL operational processes (incident, problem, change, request, event), leading on activities and operational procedures to resolve incidents. You’ll also deal with … service restoration for end user incidents and degradations in service, alongside operational command and control through compliance and focus on reduced incidents and fast recovery of services, including operational management of all end user vendors. The role: Ensure service delivery remains aligned to business needs by engaging … accreditations Use a strategic lense to ensure that the approach to delivering services takes the best advantage of market capability, driving efficiency and continual service improvement Track and report on all services being delivered and assess supplier performance Ensure all services have a robust support model to be able more »

SERVICE TRANSITION MANAGER Fully remote - with occasional UK wide travel Permanent Up to £75,000 The Role: This exciting opportunity for an experienced Service Transition Manager to set the standard for service design, transition, and delivery will offer you the chance to work … closely with others within the Service Excellence, Design, and Transition department from pre-sales through to delivery, go-live & decommission. Supporting the on-boarding of services as well as the on-going delivery of services will also be a crucial part of this role to ensure customer experience remains … up to standard. Responsibilities: Service Design : Supporting the Service Excellence Director in the development of standard service descriptions and components, service levels and support processes to aid the development of RFPs and commercial proposals and agreements and working with pre-sales and sales department and customers more »

We have an exciting opportunity for an Education Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re … and West London. The salary is £40k, with a performance related bonus of £5k per annum (paid quarterly). About the role: The Education Service Delivery Manager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers … Managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification more »

Service Delivery Manager - ITIL Permanent Must be able to obtain SC Clearance Bristol - Hybrid working Contribute to the Incident Management, Service Request, and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required. Take ownership of … major incidents to ensure coordination of resolving parties, effective communication to stakeholders and post incident review. Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed. Drive continuous service improvement within the account. Set an example of what great Service Delivery … skills within the team and client to resolve issues. Collaboration and Partnering Skills Effectively manage team dynamics when working across disciplines and other boundaries Service delivery managers need to work well as part of a team, to take on tasks during busier periods to help colleagues, and to be more »

Service Desk Manager required for a leading financial services organisation in London who are looking for an experienced leader to line-manage a team of eight 1st to 2nd line Support Analysts and Engineers. Our client are looking for someone to be able to manage the day … to-day operations of the Service Desk function, create and report on KPIs for team and service performance, drive improvement initiatives, carry out appraisals, and support training and development opportunities for more junior team members. Operating in a Microsoft environment, our client are looking for someone with previous more »

We're working with a social housing provider in the East Midlands, who are looking for a Repairs Manager to join their team on a contract basis. This will be a three month contract to help with the day to day management of a busy repairs department, with … an in house DLO. Benefits of the Repairs Manager role : Competitive daily rate of £425 - £525 per day Hybrid working Flexible hours Requirements of the Repairs Manager role : Senior level experience within a social housing organisation 5 year's experience acting as a Repairs Manager Experience in managing an in house DLO We're looking for the successful Repairs Manager to start by the 24th of June, so if this role is of interest, apply directly here, call Gareth on 07792 613 037 or email me on . AMRT1_UKTJ ... more »

are looking to appoint a number of Account Managers to support their growing list of global brand clients. As a Client Services Account Manager, your role will be to build positive relationships with key accounts in a growing organisation. Success comes from effective management of clients and internal more »

Service Asset and Configuration Manager My client, an insurance organisation, is looking for a permanent Service Asset and Configuration Manager to join them. You must have experience of setting up a CMDB from scratch. The Service Asset & Configuration Manager plays a … pivotal role in the IT Service Management function and ensures that our organisations IT assets and their configuration are understood, accurately documented, and properly controlled. The SACM will establish and maintain an accurate and up-to-date Configuration Management Database (CMDB), and work to provide a solid foundation for … change management, incident identification & resolution, and problem management Key Skills: Good understanding of IT Service Management (ITSM) principles, particularly SACM methodology. Possesses an as a minimum an ITIL Foundation certificate and clear understanding of the Service Value Chain. Extensive experience in IT configuration management or a related discipline. more »

Job title: Service Delivery Manager 📌 Location: Egham, Surrey, UK 💰 Salary: £45,000 per annum (DOE) 🕔 Working hours: 35 hours a week, flexible between 8:00am to 6:00pm 🏢 Hybrid Working: A minimum of 2 days a week in the office is required 👋 Reporting to: Head of Testing … Service Delivery Intersoft is an award-winning delivery management software provider and part of the Royal Mail Group. Our software has led the market in providing innovative shipping solutions since 1993 for retailers and third-party providers. Our solution, Intelligent Shipper, integrates directly into multiple carriers and provides smart … and problem management goals are achieved. Minimizing the adverse impact of Incidents and Problems on the business and preventing reoccurrence of Incidents. As a Service Delivery Manager you will be working closely with the Head of Testing and Service Delivery, Application Support Team and Test Manager more »

Job Title: Service Manager Location: Bracknell (Hybrid - 3 days on site) Salary: £60k-80k Employment type: Permanent A market leading communication services provider are looking for an experienced Service Manager to support their UK based customers. This role requires candidates to be on site … a similar customer facing role Experience with the SDLC, cloud platforms and/or been involved with the development of hardware & software. Excellent customer service and communication skills. Bachelors degree Please apply if you would like to hear more about this role! Job Title: Service Manager more »