1 to 25 of 56 Customer Retention Jobs in Yorkshire

Customer Insights Analyst Up to £45,000 + bonus Hybrid - Leeds (1x day a week) THE CLIENT This is an exciting opportunity for a Customer Insight Analyst to join an industry-leading ecommerce organisation. THE ROLE We are seeking a skilled Customer Data Analyst to deliver actionable insights that drive effective customer acquisition, retention, and growth strategies. In this role, you will design and maintain a scalable Single Customer View (SCV) by integrating CRM, transaction, and engagement data. You will also develop segmentation models based on customer lifecycle stages, engagement intensity, and behavioral patterns to help tailor our marketing and customer experience initiatives. YOUR SKILLS SQLData Visualisation NICE TO More ❯

Customer Retention Specialist We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So, we’re on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and … we’re looking for a Customer Retention Specialist to engage with at-risk customers to understand and resolve concerns. Could that be you? If helping people get the most out of their service gets you out of bed in the morning and turning a frustrated customer into a loyal one puts a genuine smile on your … at-risk customers to understand their concerns, resolve objections, and offer tailored solutions that drive retention. - Managing cancellations, terminations, and MAC (move, add, change) requests, ensuring a smooth and customer-focused process. - Collaborating with internal teams to resolve issues quickly and deliver a consistent, high-quality service experience. - Communicating product benefits clearly, helping customers see the value in staying More ❯

Customer Retention Specialist We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So, we're on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and … we're looking for a Customer Retention Specialist to engage with at-risk customers to understand and resolve concerns. Could that be you? If helping people get the most out of their service gets you out of bed in the morning and turning a frustrated customer into a loyal one puts a genuine smile on your … at-risk customers to understand their concerns, resolve objections, and offer tailored solutions that drive retention. - Managing cancellations, terminations, and MAC (move, add, change) requests, ensuring a smooth and customer-focused process. - Collaborating with internal teams to resolve issues quickly and deliver a consistent, high-quality service experience. - Communicating product benefits clearly, helping customers see the value in staying More ❯

Customer Support Advisor £24,000 - £30,000 Our client, a market leader manufacturer, based in Dewsbury, is looking for a professional and motivated individual to join their customer service team as a Customer Support Advisor. This is an essential position within the organisation focusing on maintaining strong customer relationships and ensuring their excellent rate of customer … This is a fully office-based role located in Dewsbury, only apply if this is within a commutable distance for you. What you'll be involved with as a Customer Support Advisor: Handling general enquiries that come in via phone and e-mail Processing orders, liaising with quality control and handling product returns Stock controlling Technical trouble shooting with … end user Delivering an outstanding service to our customers Dealing with technical queries B2B and B2C Complaint management Actively participating in continuous improvement Skills and Attributes of a Customer Support Advisor: Written and verbal communication, interpersonal skills. Proactive, positive attitude and eagerness to learn. Ability to prioritise, multi-task and take corrective action. A team player who will support More ❯

Role: Customer Insight Analyst Location: Leeds, LS15 (with hybrid working after completion of training) Salary: £38,000 - £45,000 per annum DOE, plus up to a 10% annual bonus and extensive benefits Contract type: Permanent Employment type: Full time Working hours: Monday - Friday 37.5 hours, with core hours operating from 9.30am-4pm Do you want to work for the … through to delivery. We're looking for a commercially minded analyst with strong SQL and Tableau skills, and proven experience turning data into meaningful insight for marketing, growth, or customer strategy teams. You'll play a central role in translating customer data into actionable marketing and commercial strategies-supporting campaign targeting, customer segmentation, and insight-driven decision … Exclusive offers at The Springs, Leeds 25% Discount & health & beauty purchases 25% Discount on Pharmacy2U Private Online Doctor Services What you'll be doing? Deliver actionable insight to support customer acquisition, retention, and growth strategies Build and maintain a scalable Single Customer View (SCV) integrating CRM, transaction, and engagement data Develop segmentation models based on lifecycle More ❯

Role: Customer Insight Analyst All potential applicants are encouraged to scroll through and read the complete job description before applying. Location: Leeds, LS15 (with hybrid working after completion of training) Salary: £38,000 - £45,000 per annum DOE, plus up to a 10% annual bonus and extensive benefits Contract type: Permanent Employment type: Full time Working hours: Monday – Friday … through to delivery. We’re looking for a commercially minded analyst with strong SQL and Tableau skills, and proven experience turning data into meaningful insight for marketing, growth, or customer strategy teams. You’ll play a central role in translating customer data into actionable marketing and commercial strategies—supporting campaign targeting, customer segmentation, and insight-driven decision … Exclusive offers at The Springs, Leeds 25% Discount & health & beauty purchases 25% Discount on Pharmacy2U Private Online Doctor Services What you’ll be doing? Deliver actionable insight to support customer acquisition, retention, and growth strategies Build and maintain a scalable Single Customer View (SCV) integrating CRM, transaction, and engagement data Develop segmentation models based on lifecycle More ❯

Customer Retention Specialist We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So, we're on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and … we're looking for a Customer Retention Specialist to engage with at-risk customers to understand and resolve concerns. Could that be you? If helping people get the most out of their service gets you out of bed in the morning and turning a frustrated customer into a loyal one puts a genuine smile on your … at-risk customers to understand their concerns, resolve objections, and offer tailored solutions that drive retention. - Managing cancellations, terminations, and MAC (move, add, change) requests, ensuring a smooth and customer-focused process. - Collaborating with internal teams to resolve issues quickly and deliver a consistent, high-quality service experience. - Communicating product benefits clearly, helping customers see the value in staying More ❯

developing the company’s multi-membership client base. You’ll manage a portfolio of clients, some of whom have significant growth potential. Your core focuses will be on client retention and account growth. You’ll keep a close eye on renewal rate, price increase, downgrade, cross-sell and up-sell. This role will provide a great opportunity to … landscape who is seeking a chance to join a reputable EdTech brand, offering career growth and professional development. The company offers excellent internal training functions that provide sessions on: Customer experience best practice Sales and negotiation skills Management development Soft skills training Informal support and coaching are integral to the team's culture. The package … proactive, collaborative, and commercially aware. Ideal (but not essential)... Experienced in education or EdTech SaaS Experienced in account management in a commercial setting Experienced with renewals, upselling, or customer engagement in a SaaS environment Apply! If you’re a super-driven education professional, looking to take the next step in your career, apply now More ❯

deep technical expertise, strong partnerships, and our unique platform, Clevr360 , which puts data and insight at your fingertips. We don’t just sell solutions; we co-create success. Our Customer Technology Partnership model means we work side-by-side with our clients to deliver services that flex with their needs and drive lasting outcomes. What sets us apart isn … colleagues and clients, ensuring our solutions meet real-world needs and are delivered with excellence, insight, and care. This role is responsible for building and maintaining strong, long-lasting customer relationships, driving sales growth to hit sales targets, cross selling and up selling across the full CloudClevr portfolio whilst retaining existing business and minimising customer churn and revenue … grow strong relationships with key stakeholders and decision-makers Drive sales growth through cross-selling and upselling across the full CloudClevr portfolio Proactively manage churn and revenue erosion, ensuring customer retention Consistently achieve or exceed sales targets and KPIs Accurately forecast and maintain a pipeline of opportunities (minimum 300% coverage of target) Use CloudClevr’s sales methodology More ❯

Full-time, Permanent Are you passionate about building lasting client relationships and delivering exceptional service? Do you thrive in a client-facing role where you can drive growth and customer success? If so, this is the … perfect opportunity for you! The Role As a Client Relationship Manager , you’ll be responsible for nurturing and growing relationships with key clients. Your focus will be on client retention, satisfaction, and identifying opportunities to enhance their IT solutions. Acting as the primary point of contact, you’ll ensure clients receive outstanding service while supporting their digital transformation … Monitor client satisfaction, track key metrics, and ensure all CRM records are up to date. What We’re Looking For: Proven experience in client relationship management, account management, or customer success . Strong interpersonal and communication skills, with the ability to build trust with senior stakeholders. A customer-focused mindset with a passion for delivering outstanding service. A More ❯

Full-time, Permanent Are you passionate about building lasting client relationships and delivering exceptional service? Do you thrive in a client-facing role where you can drive growth and customer success? If so, this is the … perfect opportunity for you! The Role As a Client Relationship Manager , you’ll be responsible for nurturing and growing relationships with key clients. Your focus will be on client retention, satisfaction, and identifying opportunities to enhance their IT solutions. Acting as the primary point of contact, you’ll ensure clients receive outstanding service while supporting their digital transformation … Monitor client satisfaction, track key metrics, and ensure all CRM records are up to date. What We’re Looking For: Proven experience in client relationship management, account management, or customer success . Strong interpersonal and communication skills, with the ability to build trust with senior stakeholders. A customer-focused mindset with a passion for delivering outstanding service. A More ❯

Full-time, Permanent Are you passionate about building lasting client relationships and delivering exceptional service? Do you thrive in a client-facing role where you can drive growth and customer success? If so, this is the … perfect opportunity for you! The Role As a Client Relationship Manager , you’ll be responsible for nurturing and growing relationships with key clients. Your focus will be on client retention, satisfaction, and identifying opportunities to enhance their IT solutions. Acting as the primary point of contact, you’ll ensure clients receive outstanding service while supporting their digital transformation … Monitor client satisfaction, track key metrics, and ensure all CRM records are up to date. What We’re Looking For: Proven experience in client relationship management, account management, or customer success . Strong interpersonal and communication skills, with the ability to build trust with senior stakeholders. A customer-focused mindset with a passion for delivering outstanding service. A More ❯

Graduate Customer Success Executive – Award-Winning Tech Company | Hybrid | West Yorkshire Looking to kickstart your career in tech or client services? Join a fast-growing, multi-award-winning technology company as a Graduate Customer Success Executive . This is an ideal opportunity for a confident, people-focused graduate who’s eager to learn, develop professionally, and make a … Spotting opportunities for clients to benefit from new tools and services Staying up to date with developments in financial regulation (full training provided) Helping maintain a high level of customer satisfaction and retention What We’re Looking For: A recent graduate or early-career professional with a strong interest in client-facing roles Great communication skills and More ❯

on this job and more exclusive features. Direct message the job poster from MICHELIN Connected Fleet HR Director @ MICHELIN Connected Fleet | CIPD | D&I | Empowering Talent, Driving Growth Role: Customer Success Manager Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and … and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our customers. … is focused, available, knowledgeable and able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CSM: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing and implementing improvements to service More ❯

Social network you want to login/join with: Director of Customer Experience and Strategy, Leeds Client: ghd Location: Leeds, United Kingdom Job Category: Other EU work permit required: Yes Job Reference: 0593d198fb29 Job Views: 5 Posted: 29.06.2025 Expiry Date: 13.08.2025 Job Description: Job Role and Responsibilities We are looking for a motivated, passionate, and committed individual who is … driven to deliver excellence every day. You will have a digital-first mindset and possess a deep understanding of customer needs and behaviors, with strong leadership skills to inspire and guide market teams in delivering an exceptional level of service to our customers. Develop and execute a comprehensive customer experience strategy aligned with business objectives. Use digital information … flows and data to help provide a more automated customer – self-service – solution. Create data and processes to enable the commercial teams to develop and sell extended warranties via our .COM platform. Understand how AI tools can be utilized to drive efficiencies, automation, self-service, and implement them. Analyze customer feedback and data to identify trends, pain points More ❯

Senior Customer Success Executive 📍 Leeds –3 Days a Week Hybrid | 💰 Competitive Salary + Excellent Benefits Ready to join one of the UK’s fastest-growing tech companies? We're looking for a Senior Customer Success Executive to build lasting relationships, drive revenue growth, and champion client success within a leading RegTech business. What you'll be doing: Own … advisor Support retention strategies and contribute to team success Share best practices and support wider business goals What we’re looking for: Proven track record in client retention and upselling Experience in financial services, RegTech , or other regulated industries Confident communicator with strong commercial awareness Natural relationship builder – strategic and hands-on Highly organised, proactive, and More ❯

for the Associate Loyalty Strategy role at Fanatics JOB DESCRIPTION As an Associate, Loyalty Strategy & Ops at Fanatics Betting & Gaming, you will be responsible for supporting the creation of customer facing loyalty campaigns and measurement of those campaigns. You will collaborate with cross-functional teams such as Commercial, Marketing, CRM, VIP, & Analytics to plan upcoming campaigns & recap previous campaign … the ability to utilize and analyze data. Overview JOB DESCRIPTION As an Associate, Loyalty Strategy & Ops at Fanatics Betting & Gaming, you will be responsible for supporting the creation of customer facing loyalty campaigns and measurement of those campaigns. You will collaborate with cross-functional teams such as Commercial, Marketing, CRM, VIP, & Analytics to plan upcoming campaigns & recap previous campaign … willingness to learn, and the ability to utilize and analyze data. Responsibilities Partner in the creation and reporting of promotional campaigns that will benefit the Sportsbook product, maximizing the customer experience through perceived generosity Assist in the day to day promotional operations from a data driven perspective Design and implement A/B testing initiatives to ensure campaign performance More ❯

the same values as us, to ensure we're all on the same page from day one, so we're looking for people who feel aligned to the following: ???? Customer focused with a partnership approach Open, honest and transparent Innovative Ethical, trustworthy and caring Our People & Culture At Radar Healthcare, we understand and celebrate the fact that our people … Building and maintaining strong, long-lasting relationships with customers, and acting as their primary point of contact. Guiding new customers through the onboarding process alongside the project manager. Addressing customer inquiries, issues, and feedback in a timely and professional manner. You will collaborate with the Support and Development teams to resolve technical problems and improve the user experience. Identify … opportunities for account growth and expansion by understanding customer needs and presenting relevant product features and services. Part of this involves upselling and cross-selling additional features and services. Proactively manage contract renewals and work to ensure high customer retention rates by maintaining regular contact and demonstrating the ongoing value of Radar Healthcare. You will serve More ❯

will involve all aspects of email marketing including content creation, design, implementation, strategy and reporting. Key Responsibilities: Develop, execute, and optimise email marketing campaigns to drive engagement, conversions, and customer retention. Plan and create compelling email content, including subject lines, copy, and visuals, ensuring alignment with brand guidelines and messaging. Use segmentation and personalisation strategies to deliver tailored messages More ❯

the same values as us, to ensure we're all on the same page from day one, so we're looking for people who feel aligned to the following: ????Customer focused with a partnership approach Open, honest and transparent Innovative Ethical, trustworthy and caring Our People & Culture At Radar Healthcare, we understand and celebrate the fact that our people … doingto make a difference: Buildingand maintaining strong, long-lasting relationships with customers, and actingas their primary point ofcontact. Guiding new customers through the onboardingprocess alongside the project manager. Addressing customer inquiries, issues, and feedback in atimely and professional manner. You will collaborate with the Support and Development teams to resolve technicalproblems and improve the user experience. Identify opportunities foraccount … understandingcustomer needs and presenting relevant product features and services. Part of this involves upselling and cross-selling additional features and services. Proactively manage contract renewals and workto ensure high customer retention rates by maintaining regular contactand demonstrating the ongoing value of Radar Healthcare. You will serve as a customer advocate within the company,providing feedback to More ❯

Social network you want to login/join with: Customer Success Consultant- Fully Remote- United Kingdom, doncaster col-narrow-left Client: Leasepath Location: doncaster, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 14 Posted: 18.06.2025 Expiry Date: 02.08.2025 col-wide Job Description: About Us: At Leasepath, a Microsoft Business Applications Partner, we … dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with More ❯

Social network you want to login/join with: Customer Success Consultant- Fully Remote- United Kingdom, bradford col-narrow-left Client: Leasepath Location: bradford, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: About Us: At Leasepath, a Microsoft Business Applications Partner, we … dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with More ❯

Social network you want to login/join with: Customer Success Consultant- Fully Remote- United Kingdom, kingston upon hull, east yorkshire col-narrow-left Client: Leasepath Location: kingston upon hull, east yorkshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: About Us … dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with More ❯

Social network you want to login/join with: Customer Success Manager, leeds, west yorkshire col-narrow-left Client: Corecom Consulting Location: leeds, west yorkshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 08.05.2025 Expiry Date: 22.06.2025 col-wide Job Description: Customer Success Manager – RegTech/AML SaaS (Hybrid … Leeds-Based) Salary: Competitive + Bonus | Location: Hybrid – Regular Travel to Leeds HQ Are you a relationship-driven Customer Success professional with a passion for delivering exceptional service in a regulated industry? We’re hiring a Customer Success Manager to join a fast-growing RegTech company, supporting a high-value client base with cutting-edge AML compliance solutions. … The Role As a Customer Success Manager, you’ll be the strategic partner for key clients—ensuring they receive maximum value from our suite of AML tools. You'll be responsible for driving revenue growth through upsell opportunities and achieving best-in-class client retention. You’ll create and deliver tailored success plans, build deep client relationships (including regular More ❯

Role: Customer Success Manager Location: Leeds, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve … and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our customers. … is focused, available, knowledgeable and able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CSM: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing and implementing improvements to service More ❯